118 Bull Head Street, Wigston, LE18 1PB
Group : New Hope Specialist Care Ltd
Person in charge: Jayne Ladkin (Manager)
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Services Offered: Adult Care (18+) • Care for Children • Personal Care (on a contracted hours basis)
Care Offered: Alcohol Dependence (Past or present) • Dementia • Domestic Services / Home Help • Drug Dependence (past or present) • Elderly Care • Learning Disability • Mental Health Condition • Physical Disability
Latest Care Quality Commission* Report on New Hope Care (Leicester): click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 6.5 out of 10 for New Hope Care (Leicester) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for New Hope Care (Leicester) in Google's Search Results – more info
b) The score for the number of positive Reviews is 1.5 out of 5 from 1 positive Reviews in the last 48 months. (A 48 month period has been used as there were no positive reviews in the last 24 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 5 for New Hope Care (Leicester) is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3.00 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3.00, 2nd = 0.50, 3rd = 0.50, 4th = 0.25, 5th = 0.25, 6th = 0.10, 7th = 0.10, 8th = 0.10, 9th = 0.10, 10th = 0.10) ie an Home Care Agency needs 10 Reviews to receive the maximum score of 5 points.
If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. The calculation is the same as above, except the points are divided by 2.
The 1.5 Points relating to the number of positive Reviews for New Hope Care (Leicester) is based on 1 positive Reviews in the last 48 months and is calculated as follows:
3.00 = 3 then divided by 2 = 1.500
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
5 out of 5 from 1 Reviews over all timeNew Hope Care (Leicester) has a Review Score of 6.5 (6.500) out of 10 and an Average Rating of
Review submitted on 14 January 2016 from a Website Submission by Sue M (Daughter of Client). on Thursday 14 January 2016 . Relates to December 2015.
Thought I would do a review to let anyone know who is thinking of using company for elderly relative that my mother received excellent care from all carers that dealt with her. I tried my best to look after mum myself but when it became difficult with lifting and turning I knew I needed professional help.
All the ladies that helped with mum were really lovely and made her last few months more comfortable than I ever could have done, so gentle with personal care and had lovely chats with mum when she was able.
At the end we had increased visits to four times a day to try and get mum to eat and drink. It is worth every penny to see your loved ones comfortable clean and cared for.
Thank you again to all girls and the girls on the phone xxxx
Have sent a card in post to Wigston Leicester but please pass on this review.
Kind regards and love from all the family.
How likely would you be to recommend New Hope Care (Leicester)? Extremely Likely