New Hope Care (Leicester)

118 Bull Head Street, Wigston, LE18 1PB

Group : New Hope Specialist Care Ltd

Person in charge: Jayne Ladkin (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Services Offered: Adult Care (18+) • Care for Children • Personal Care (on a contracted hours basis)

Care Offered: Alcohol Dependence (Past or present) • Dementia • Domestic Services / Home Help • Drug Dependence (past or present) • Elderly Care • Learning Disability • Mental Health Condition • Physical Disability

Latest Care Quality Commission* Report on New Hope Care (Leicester): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

6.5 New Hope Care (Leicester) has a Review Score of 6.5 (6.500)

The Review Score of 6.5 (maximum of 10) for New Hope Care (Leicester) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for New Hope Care (Leicester) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 1.5 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 5 for New Hope Care (Leicester) is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 1.5 Points relating to the number of positive Reviews for New Hope Care (Leicester) is based on 1 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 = 3 then divided by 2 = 1.500

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    1
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend New Hope Care (Leicester)?

  • Extremely LIKELY
    1
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to New Hope Care (Leicester)

  • Daughter of Client/Service User
    1

Thought I would do a review to let anyone know who is thinking of using company for elderly relative that my mother received excellent care from all carers that dealt with her. I tried my best to look after mum myself but when it became difficult with lifting and turning I knew I needed professional help.
All the ladies that helped with mum were really lovely and made her last few months more comfortable than I ever could have done, so gentle with personal care and had lovely chats with mum when she was able.

At the end we had increased visits to four times a day to try and get mum to eat and drink. It is worth every penny to see your loved ones comfortable clean and cared for.

Thank you again to all girls and the girls on the phone xxxx
Have sent a card in post to Wigston Leicester but please pass on this review.

Kind regards and love from all the family.

How likely would you be to recommend New Hope Care (Leicester)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Submit a Review for New Hope Care (Leicester)

    • We welcome home care and nursing agency service users/clients and their family/friends to submit reviews to homecare.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the agency)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on homecare.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

There are no awards/recognitions posted yet for New Hope Care (Leicester)

Job Vacancies

Staff Profiles

There are no staff profiles posted yet