Universal Care Services - Coleshill

Unit B, The Beeches, 37 Parkfield Road, Coleshill, Birmingham B46 3LD
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8.7 7 Reviews
  • Universal Care Services - Coleshill, Birmingham
Universal Care Services (Coleshill) offers trained and qualified home care staff who can give you the right care and attention.

Skilled staff help people who are struggling with difficulties caused by ill-health, disability or old age. After a proper assessment, staff explain how they can help.
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Care Provided

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Hospital Discharge

Good to Know

Person in charge

  • Nisha Varma (Registered Manager)

Universal Care Services - Coleshill Reviews (7)

8.7

Universal Care Services - Coleshill has a Review Score of 8.7 (8.728) out of 10, based on 4 reviews in the last 2 years.
Over all time Universal Care Services - Coleshill has 7 reviews.

Overall Experience
  • 3
  • 4
  • 0
  • 0
  • 0
Date Published
  • 7
  • 0
  • 0
  • 4
  • 3
Reviewer Connection to Universal Care Services - Coleshill
  • 3
  • 1
  • 1
  • 1
  • 1
Total of 7, showing 1-7
Review from P P (Wife of Client) published on 28 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Universal Care Services has provided excellent care for my husband. They ensure all his care needs are assessed and met, including personal care, washing, dressing and emotional support, also prevention in relation to reducing his risk to pressure areas. Most importantly, they make him smile. They have
built up a lovely relationship with him and he looks forward to seeing them every day. Nothing is too much trouble for them, they go above and beyond and take pride in their role. I have learned so much from them and feel very lucky that I chose this company.
Reply from Maddie Clews, Marketing at Universal Care Services - Coleshill

Thank you so much for this lovely review. We are delighted to see that our care is continuously meeting client standards and is making an impact on their lives too. We will pass on your lovely message to the corresponding team!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jason P (Son of Client) published on 28 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff who care for my mum are very friendly, they take care of her needs and spend time chatting which she enjoys.
Reply from Maddie Clews, Marketing at Universal Care Services - Coleshill

Thank you for your lovely review, we are delighted to hear that our care is continuing to be of a high standard. We will pass on your kind words to the corresponding team!

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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M C (Client) published on 9 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All my carers are kind and thorough.
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  • Treated with Dignity
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Review from Amanda D (Daughter of Client) published on 9 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find all the carers are very good, kind and considerate. I like all the carers. No problems at all. Very happy with the service provided.
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Review from Josephine R (Friend of Client) assisted by family/friend published on 30 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Over the last few months, we have had a lady carer on a regular basis and she is first-class so we have no complaints. We are so happy to have her. Everyone else who has been here has been kind and polite.
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Review from S A (Client) published on 30 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall satisfactory. However I do prefer when carers are my regular ones, or they have cared for me on other occasions ie sick/holidays. I feel more content and not so stressed when the carer is regular which is 9 times out of 10, due to me not being able to walk and need to be transferred safely.
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Review from R O (Client) published on 30 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Satisfied with the service and care given. No complaints.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.7 (8.728)

Overview of Review Score

The Review Score of 8.7 (8.728) out of 10 for Universal Care Services - Coleshill is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.478 for Universal Care Services - Coleshill is calculated as follows: ( (15 Excellents x 5) + (4 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 23 Ratings = 4.478
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Universal Care Services - Coleshill is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Dec 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (2)

Michelle

Michelle Lucas

Job Title: Supervisor

Supervisor at Universal Care Services Coleshill.

Nisha

Nisha Varma

Job Title: Registered

Registered Manager for Universal Care Services Coleshill.

Frequently Asked Questions about Universal Care Services - Coleshill

What Type of Services does Universal Care Services - Coleshill offer?

Universal Care Services - Coleshill offers Home Care.

How many Carers does Universal Care Services - Coleshill employ?

Universal Care Services - Coleshill employs 55 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Universal Care Services - Coleshill to verify any information. View our terms and conditions. Universal Care Services - Coleshill has an Enhanced Service - more info.