Holywell Domiciliary Care Services enables people with dementia, learning disabilities, mental health conditions, physical disabilities and others to live independently in their own home with support.
The home care service received a 'Good' rating from Care Quality Commission inspectors in (June 2019).
Home care services include personal care, help getting in and out of bed, assistance to go to appointments and social activities and companionship.
Holywell Care Services' TDDI service provides specialised,...
Care Provided by Holywell Care Services (Preston)
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Nursing/Nurse Led Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
- Children (0-18)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Nursing / Nurse Led Care
- PEG Feeding
- Medication Assistance (Intravenous)
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: from £25
- Weekly Live-in Care Fees: from £2,100
Contact Holywell Care Services (Preston) to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
-
Good to Know
Group/Owner
- Holywell Care Services (Preston and Morecambe)
- Private Owned
Person in charge
- Rudo Gunduza (Registered Manager)
Holywell Care Services (Preston) Reviews (22)
Holywell Care Services (Preston) has a Review Score of 9.6 (9.562) out of 10, based on 13 reviews in the last 2 years.
Over all time Holywell Care Services (Preston) has 22 reviews.
I am very happy with the services from all the carers always very attentive and always seem to my needs. Would recommend them to anybody else who needs Home Care and Carer Service.I can not say anything that is negative they all just so good I am really satisfied.
Thank you so much for your lovely feedback. It truly means a lot to us to hear that you are happy with the support and care being provided by our team.
Our carers work very hard to make sure people feel supported, comfortable, and listened to, so your kind words will really encourage them.
We...
All the carers I have visit me are absolutely wonderful. They go above and beyond to help and have really helped improve my quality of life. The care coordinator team in the office are fantastic keep you updated on any changes and help if you need help. Particular praise for Salma and sajida such wonderful carers who really do love their job and clients it's lovely having these carers on my calls.
Thank you so much for your kind and thoughtful feedback, it truly means a lot to us.
We're really pleased to hear that our carers have made such a positive difference to your quality of life, and that you feel well supported by the care coordination team.
Your special mention of Salma and...
I have been using the Holywell for long time for my sisters and brother , the service they provide is excellent and the carer's are wonderful very polite and helpful , specially Elizabeth, Tracey,Jackie,Jean, eve, ivy,Ella, Danielle, Anuja,Sirina, delna,Patricia,Alex, Jennifer ,Ellie , Beth and hanifa's favorite Debbie thank you all for looking after my family and I will recommend to friends and family
Thank you so much for your lovely feedback, it truly means a lot to us.
We're really pleased to hear that you've been happy with the care and support provided to your sister and brother over such a long time. It's especially wonderful to hear your kind words about the team, they will all be so...
- More training is required for staff when dealing with people with mental health issues.
- More interaction is required with the patient, such as more activities and less time on mobile phones.
Thank you very much for your feedback, we truly appreciate you taking the time to share your thoughts with us.
We are happy to arrange for a weekly rota to be sent to your email so you can plan ahead more easily.
All of our staff receive training to support individuals with mental health...
Very pleased with my carers they.are all as their jobs say, that is caring on the whole I am extremely satisfied, thank you
Thank you very much for your kind feedback.
We're really pleased to hear that you're happy with your carers and that you feel well supported. It's great to know that the care you receive is making a positive difference.
We truly appreciate you taking the time to share this, and we will continue to do our best to maintain this standard.
I'm very pleased with the quality and level of service we've received so far for Lewis. Lewis seems to be up be happy with the staff that he's going out with and always seems happy when he Returns overall we're very satisfied and happy with this service.
We're so pleased to hear that Lewis is happy with the staff he spends time with and that he returns home feeling positive, that's really important to us.
It's also very encouraging to know that you're satisfied with the...
Five stars isn't enough for Holywell Care . After a bad experience with a previous agency, the level of care and transparency here has been a breath of fresh air. They treat me with the utmost respect and dignity. The staff is knowledgeable, empathetic, and truly cares about their clients' well-being. Highly recommended!"
Thank you so much for your kind words, it really means a lot to us.
We're especially pleased to hear that your experience with us has been a positive one, particularly after what you had been through before. Providing care with respect, dignity and openness is something we truly value, so it's...
I have been receiving care from Holywell for some time and have nothing but praise for the carers who attend nothing is too much trouble and help from the office is always on the end of the phone.The carers who attend are compassionate and experienced from daily personal care to preparing meals making sure I have everything I need till my next visit.i can highly recommend this company you are treated as a person not a number.
Thank you so much for your kind words and for taking the time to share your experience.
We're really pleased to hear that you feel well supported by both our carers and the office team. It means a lot to know that the care provided, from day-to-day support to making sure everything is in place...
We have asked if the carer is going to be late to let my mum know, but this isn't happening .
We know things happen and sometimes can't be avoided but my mum is sat waiting in wet pads, just a phone call would make a difference.
Thank you for your kind feedback, we're really pleased to hear your mum is happy with the care she receives, and that her regular carer has made such a positive impact.
We appreciate you highlighting the point about letting your mum know if there's a delay. It's a small thing that can make a big...
Whenever we needed extra help or a last minute call , the co ordinator Simon and the girls couldn't do enough to accommodate this .
The girls who I came into contact with were experienced, compassionate and understood my clients needs and the care was person centred around her , she became very fond of them all.
During the last few weeks of her life she needed 24 hour care , and Holywells stepped in again to do overnights and film in the gaps .
The co ordinator made this difficult time so much easier for us by accommodating all our needs effortlessly it really was refreshing to see how this company worked to give great care , sometimes at short notice .
I can't thank you enough for working with us all to deliver great care to a wonderful client
Thank you so much for taking the time to share such a thoughtful and heartfelt review.
We are truly grateful for your kind words about the support provided over the past year. It means a great deal to hear that our coordinator, Simon, and the wider team were able to respond quickly and flexibly...
On behalf of the family I have only praise for the service provided to our family member over several years. Any concerns have been dealt with efficiently promptly and honestly. Recently requirements have been increased steeply and this has been accommodated at very short notice. Family and friends have been assured knowing how responsive they have been. We can't name individual members of staff who have excelled but Simon (manager I think) has been particularly attentive to the needs of our family member. We could t have done this without you all. A huge thank you!
Thank you so much for taking the time to share such kind and thoughtful feedback.
We are truly grateful for your praise and for the trust you have placed in us over the years. It means a great deal to know that our support, particularly during times when care needs increased significantly, has...
From first contact Holywell have been professional and courteous. We chose them on the basis of the reviews and initial engagement and have been very satisfied. They have been caring for our parents for 7 weeks and already we have seen breakthru in a very challenging situation due to the sensitivity, compassion & teamwork of the carers & senior care coordinator.
Thank you so much for your kind words! We're really pleased to hear that you've been happy with the care and support we've provided for your parents. It's great to know that the team's compassion and teamwork have made a difference in such a challenging situation. We truly appreciate your trust in us, and we'll continue to do our best to provide the highest standard of care.
I am quite happy with the help I am given, thank you, particularly the one who comes most times.
Thank you for taking the time to share your feedback. We're delighted to hear that you are happy with the help you've received, especially from the staff member who visits most frequently. Your satisfaction means a lot to us, and we're glad to know our efforts are making a positive difference. Thank you once again.
Really lovely service. Staff are great at giving me just enough support to do things, without always doing it for me. They show up on time and are enthusiastic to get started. I really love how they fold my laundry the particular way I like. I like having the same team each week and most of the time I've had the same carer come, which is pretty good for the agency.
Thank you for your wonderful feedback. We're delighted you're pleased with our service, and we appreciate your comments on our punctuality, enthusiasm, and consistent staffing. It's great to hear that the personalized touch, like folding your laundry the way you prefer, has made a difference. We look forward to continuing to serve you.
I enjoy the carers coming, they are all very kind and I enjoy their help and company - they help me with all my problems and any task that I need. I enjoy going shopping with them. They are all very kind and helpful.
Thank you so much for your lovely review! We're delighted to hear that you appreciate the kindness and assistance of our carers. It's great to know they are able to help you with your tasks and make your shopping trips enjoyable. Your feedback is very valuable to us, and we'll be sure to pass along your compliments to the team.
She offered me lots of cups of tea and was very accommodating. Such a value to your company. The value of the company is very good and I wish there were more like her and her team.
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our manager and team. Your feedback means a lot to us, and we'll be sure to pass along your appreciation to the entire team.
I have been with Holywell Domiciliary Care Services as a service user since November 2021. Overall, I am very happy with the service I receive. My carers really do try their very best, and I feel they genuinely do care. Thank you for asking me, my opinion, it means a lot.
Thank you immensely for taking the time to share your experience with Holywell Domiciliary Care Services. We're incredibly grateful to have had the privilege of supporting you since November 2021. It brings us immense joy to hear that you are very happy with the service you receive and that our...
I am satisfied with the care provided by Holywell Domiciliary Care Services. My husband has the same team of carers which I find important in providing trust and continuity. They are professional and caring always willing to help. The areas they use are always left clean and tidy.
Thanks indeed for your positive feedback regarding the care provided by Holywell Domiciliary Care Services. Our team takes great pride in being both professional and compassionate, and it is heartening to hear that they have demonstrated these qualities consistently. Maintaining cleanliness and...
The carers apply themselves wholeheartedly to the task in mind. Nothing is too menial and it is really service with a smile. They are not full of their own importance because their education is of the highest standard and don't regard the task beneath them. I would happily recommend them to potential service users and am really grateful for their input!
Thank you so much for your glowing review! We greatly appreciate your kind words about our carers and their dedication to providing exceptional service. It's wonderful to hear that you've noticed their wholehearted commitment and willingness to tackle any task with a smile. We take pride in...
Holywell are very good people. Their care service is excellent. They are very good for my son. Other people that I know, I tell them about Holywell, they are very good and excellent. They do everything for you and my needs too. Thank you very much.
Thank you for your glowing review of Holywell's excellent care service for your son. We greatly appreciate your kind words and are thrilled to hear that you've been satisfied with our support. We truly appreciate that you've been sharing your positive experiences with others about Holywell. Your recommendations mean a lot to us, and we're committed to continuing to meet your needs.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 June 2019- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (3)
- Posted: Monday 30 Dec 2024Background of the Service Holywell Care Services is a CQC-registered domiciliary care provider, authorized to deliver services under the regulated activities of Personal Care and Treatment of Disease, Disorder, or...
- Posted: Monday 30 Dec 2024We are thrilled to introduce Treatment of Disease, Disorder, or Injury (TDDI) as a new strand of our comprehensive care services. At Holywell Care Group, we go beyond basic support...
- Posted: Thursday 19 Dec 2024Holywell Care Group based in Lancashire held its first ever Graduation ceremony on the 29th November 2024, to celebrate the outstanding achievements of its Health and Social Care Staff who...
Awards / Recognitions (1)
- Recipient: Holywell Care Services (Preston and Morecambe)Date: Monday 17 Mar 2008
Meet the Team (0)
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Frequently Asked Questions about Holywell Care Services (Preston)
How many Carers does Holywell Care Services (Preston) employ?
Holywell Care Services (Preston) employs 70 carers.
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