Concept Care Solutions (Southend-on-Sea)

35 Clarence Street, Southend-on-Sea SS1 1BH
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8.8 10 Reviews
  • Concept Care Solutions (Southend-on-Sea), Southend-on-Sea
Concept Care Solutions, Southend-on-Sea, provides a flexible service tailored to the needs of each service user, focused on supporting independence and achieving continuity.

All care and support workers are fully trained and DBS checked, available to assist older and disabled people in their own homes, as well as adults recovering from illness or living with dementia.

Person-centred care planning is incorporated into all provision, which can include many specialist requirements.
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Care Provided by Concept Care Solutions (Southend-on-Sea)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £27

These prices are only a guideline, please contact Concept Care Solutions (Southend-on-Sea) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in Charge

  • Edith Fongho (Manager)

Concept Care Solutions (Southend-on-Sea) Reviews (10)

8.8

Concept Care Solutions (Southend-on-Sea) has a Review Score of 8.8 (8.778) out of 10, based on 6 reviews in the last 2 years.
Over all time Concept Care Solutions (Southend-on-Sea) has 10 reviews.

Overall Experience
  • 7
  • 2
  • 1
  • 0
  • 0
Date Published
  • 10
  • 6
  • 6
  • 6
  • 4
Reviewer Connection to Concept Care Solutions (Southend-on-Sea)
  • 4
  • 3
  • 1
  • 1
  • 1
Total of 10, showing 1-10
Review from John B (Husband of Client) published on 21 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are helping my wife to gain more confidence in walking/marching.
  • Staff
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  • Treated with Dignity
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Review from P L (Client) published on 8 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
No close family still alive.
It's nice to see people 4 times a day.
Reply from Alex Cook-Poulson, Manager at Concept Care Solutions (Southend-on-Sea)
Thank you so much for your kind words. Were truly glad our visits bring you comfort and company each day it means a lot to us.
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Review from P V (Client) published on 8 August 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My time is my own, and carers vary; some respect it, but others I have to explain this. Some carers are brilliant, but some need further training. The world is made of all different people with different abilities & feelings.
Reply from Alex Cook-Poulson, Manager at Concept Care Solutions (Southend-on-Sea)
Thank you for your feedback. We're glad to hear you've had positive experiences with some of our carers and appreciate your honesty about areas needing improvement. We're addressing this through…read more
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Review from R A (Daughter of Client) published on 4 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Most of the carers are very good in the care & support they provide to Dad. However, there are a few carers who do not engage with Dad or rush with the care & support of Dad, even though there is substantial time available & also do not make any effort to engage with Dad.
Reply from Alex Cook-Poulson, Manager at Concept Care Solutions (Southend-on-Sea)
Thank you for your feedback. Were glad most carers are providing great support for your dad, and were sorry for the times this hasnt been consistent. Weve addressed this with the team and reminded…read more
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Review from Lola C (Client) published on 4 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers are lovely ladys.
Reply from Alex Cook-Poulson, Manager at Concept Care Solutions (Southend-on-Sea)
Thank you so much for your kind words and lovely feedback. We're so pleased to hear that you feel well cared for and treated with dignity. Our carers take great pride in providing compassionate,…read more
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Review from Barbara L (Client) published on 25 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the overall service and experience of my carers to be good.
I do not remember their names, and I feel I cannot keep asking. I have suggested in the past to the management that they wear name badges to help us, but nothing happened.
I find that since my stroke last I keep forgetting things.
Reply from Alex Cook-Poulson, Manager at Concept Care Solutions (Southend-on-Sea)
Thank you for your feedback and kind words. We're pleased you're happy with the care. To help with name recognition, your carers have now been issued with lanyards. We hope this makes things easier…read more
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Review from Carol F (Daughter of Client) published on 8 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Concept Care Solutions was appointed care providers for my mum approximately seven weeks ago. They have provided one main carer and a bank of additional carers that are getting to know Mum and what her needs are. This is providing continuity of care for Mum, whose Alzheimer's is advancing and we as
a family are now Mum’s voice and act on her behalf. The management team lead very well and they have taken on board every routine and advice that best suits Mum’s care needs and the package has been tailor made and tweaked where necessary, to ensure everything is put in place to enable Mum to stay in her home. It is a joy to witness the caring nature of especially the main carer, who listens to advice given and professionally ensures Mum’s care needs are fulfilled. I have not witnessed any rushed visits. The pass system used by Concept Care Solutions is a brilliant way for the family to keep up to date with the care given and the length of visits. I would highly recommend Concept Care Solutions.
Reply from Alex Cook-Poulson, Manager at Concept Care Solutions (Southend-on-Sea)
Good morning Carol,

Thank you for the lovely review
We pride ourselves on delivering person-centred care.
We are so pleased that the experience that your mum is having is being supported in this…read more
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Review from Dawn H (Daughter of Client) published on 27 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care given to my dear mum has been exceptional. The carers were always respectful, polite, friendly and often went above and beyond to ensure my mum was comfortable. They always attended with a cheery nature no matter what they had to do. They were always punctual and never rushed their visits but
took the time to ensure their job was done thoroughly and professionally. In my mum's 12 weeks of care, their standards always remained high. Myself and my siblings actually grew close to a number of the regular carers as they made the difficult visits more bearable. We would never have been able to do what they did to ensure our mum's safety and comfort in such a dignified manner. I can’t sing their praises enough - they truly are angels on earth for which I and my siblings truly thank each and everyone one of them. We will miss seeing their joyful faces.
Reply from Alex Cook-Poulson, Manager at Concept Care Solutions (Southend-on-Sea)
Thank you so much for your positive feedback, we pride ourselves on ensuring that our clients and families receive a good outcome and feel supported.
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Review from Geoffrey L (Son of Client) published on 9 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Concept Care Solutions provided excellent care service to my father during a very difficult time with his deteriorating health. They fully supported all his needs and were extremely caring and professional. The family were grateful for all their care and compassion.
Reply from Alex Cook-Poulson, Manager at Concept Care Solutions (Southend-on-Sea)
Hello Geoffrey
We are pleased that Concept Care Solutions met all of your expectations in your difficult time, thank you for your review.
From all at concept Care Solutions.
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Review from R T (Sister-in-law of Client) published on 8 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care received was outstanding in terms of treating the client with dignity and respect. Good negotiations, despite the difficult situation.
Reply from Alex Cook-Poulson, Manager at Concept Care Solutions (Southend-on-Sea)
Thank you very much for your review; we are happy that you have found Concept Care Solutions supportive, and we really do appreciate your time with sending this.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.8 (8.778)

Overview of Review Score

The Review Score of 8.8 (8.778) out of 10 for Concept Care Solutions (Southend-on-Sea) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.278 for Concept Care Solutions (Southend-on-Sea) is calculated as follows: ( (17 Excellents x 5) + (12 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 36 Ratings = 4.278
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Concept Care Solutions (Southend-on-Sea) is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Sep 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (1)

Elvisa

Elvisa Gambrill

Job Title: Home Care Branch Manager Joined: 2024

Elvisa Gambrill leads our Southend-on-Sea branch with dedication, compassion, and a deep understanding of quality care. With years of experience in the health and social care sector, Elvisa is committed to ensuring every service user receives tailored support that promotes independence, dignity, and wellbeing. Her hands-on leadership and warm, approachable nature make her a trusted point of contact for both clients and carers alike.

Frequently Asked Questions about Concept Care Solutions (Southend-on-Sea)

What Type of Services does Concept Care Solutions (Southend-on-Sea) offer?

Concept Care Solutions (Southend-on-Sea) offers Home Care.

How many Carers does Concept Care Solutions (Southend-on-Sea) employ?

Concept Care Solutions (Southend-on-Sea) employs 75 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Concept Care Solutions (Southend-on-Sea) to verify any information. View our terms and conditions. Concept Care Solutions (Southend-on-Sea) has an Enhanced Service - more info.