Home Care Providers Owned by Concept Care Solutions

8.9 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Concept Care Solutions
Concept Care Solutions work with a wide range of local organisations, with whom they are able to bring the expertise of skilled care workers to the homes of older, frail, vulnerable or recovering adults. The provider takes service quality and regulatory requirements seriously, while ensuring its team are fully trained in the latest techniques and innovations, as well as being versatile and adaptable to suit personal circumstance. Provision can range from 30-minute services to 24-hour live-in care, including for many complex and specialist needs.

Concept Care Solutions Locations (4)

 

4 Home Care Providers owned by Concept Care Solutions

Sort by:
View on Map
Concept Care Solutions (Northamptonshire)

The Cabin, The Willows, Old Bedford Road, Northampton NN4 7AA 

9.4 7 reviews
"I just wanted to say thank you for the care your team gave to my late dad. He was very unwell for a month before he died and a member of…"   Read all 7 reviews

Concept Care Northamptonshire is experienced in meeting numerous care needs, sourcing the best domiciliary staff to achieve high standards of service. Fully-trained support workers and care coordinators work with a wide range of personal requirements,… Read more about Concept Care Solutions (Northamptonshire)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Nursing Care/Nurse Led Care
  • Dementia
  • Visiting Care from £27 / hour
Concept Care Solutions (London)

43a Roman Way, London N7 8XF 

9.2 4 reviews
"Excellent, compassionate employees. Always available and helpful in a crisis. They go out of their way to help and provide assistance. I…"   Read all 4 reviews

Concept Care have been supporting people for more that 20 years and are very established in the London area. They have fully experienced carers that have a depth of knowledge to support even the most complex cases. The office is fully accessible… Read more about Concept Care Solutions (London)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Nursing Care/Nurse Led Care
  • Dementia
  • Visiting Care from £27 / hour
Concept Care Solutions (Southend-on-Sea)

35 Clarence Street, Southend-on-Sea SS1 1BH 

8.8 10 reviews
"I find the overall service and experience of my carers to be good. I do not remember their names, and I feel I cannot keep asking. I have…"   Read all 10 reviews

Concept Care Solutions, Southend-on-Sea, provides a flexible service tailored to the needs of each service user, focused on supporting independence and achieving continuity. All care and support workers are fully trained and DBS checked, available… Read more about Concept Care Solutions (Southend-on-Sea)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Nursing Care/Nurse Led Care
  • Dementia
  • Visiting Care from £27 / hour
Concept Care Solutions (Hertfordshire)

58 High Street, Watford WD17 2BS 

8.1 2 reviews
"The services provided are always tailored to my Sons needs. The agency have provided brilliant, well trained staff who are there for my…"   Read all 2 reviews

Concept Care Solutions (Hertfordshire) supplies health professionals to individuals as well as the care sector. With over 20 years of experience as a healthcare staffing provider, the knowledge and ability to carry out high quality care is second… Read more about Concept Care Solutions (Hertfordshire)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Nursing Care/Nurse Led Care
  • Dementia
  • Visiting Care from £27 / hour

Concept Care Solutions Reviews (23)

8.9
Concept Care Solutions has a Group Review Score of 8.9 (8.876) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Concept Care Solutions must have a Review Score.

Overall Experience

  • 16
  • 3
  • 1
  • 0
  • 0

Date Published

23
17
17
17
6
Review of

Concept Care Solutions (Southend-on-Sea)

from John B (Husband of Client) published on 21 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are helping my wife to gain more confidence in walking/marching.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Concept Care Solutions (Hertfordshire)

from Michelle P (Next of Kin) published on 14 August 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the care is consistent the care is great, they are caring and compassionate. The carers shouldn't feel that they cant get involved with certain things if we are at home. Sometimes we feel that the carers deal with our stress but they are very supportive.
The carer is brilliant we can always
get through to her and we are so lucky to have her. The service is very effective

Reply from Alex Cook-Poulson, Manager at Concept Care Solutions (Hertfordshire)

Thank you for your kind words and feedback. Were so pleased to hear you value our carers compassion and consistency. Well share your comments with the team theyll be delighted to know their support is making a difference.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Concept Care Solutions (Hertfordshire)

from C P (Mother of Client) published on 8 August 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The services provided are always tailored to my Sons needs. The agency have provided brilliant, well trained staff who are there for my son. They all start their shifts by greeting him and acknowledging his needs first. The staff are always professional and prepared for their calls to our family home.
The are organised and tidy with the tasks they perform and always communicate my sons needs. The carers will always discuss issues and concerns with us directly and complete diligent reports for the care plan. My son enjoys the carers and the time they spend with him whilst providing him with both social and personal care. The office staff are always reachable (even out of hours) they will return calls and emails promptly and always endeavour to help with our son's needs. The online portal is great for accessing the rota and to see which staff will be attending the call.

Reply from Alex Cook-Poulson, Manager at Concept Care Solutions (Hertfordshire)

Thank you so much for your detailed and heartfelt review. We're truly delighted to hear that your son feels supported and enjoys both the social and personal care our team provides. Its wonderful to know that our staffs professionalism, communication, and consistency have had such a positive impact. Were also glad the online portal has made things easier for you. Your feedback means a great deal to our whole team thank you for trusting us.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Concept Care Solutions (Southend-on-Sea)

from P L (Client) published on 8 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No close family still alive.
It's nice to see people 4 times a day.

Reply from Alex Cook-Poulson, Manager at Concept Care Solutions (Southend-on-Sea)

Thank you so much for your kind words. Were truly glad our visits bring you comfort and company each day it means a lot to us.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Concept Care Solutions (Southend-on-Sea)

from P V (Client) published on 8 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My time is my own, and carers vary; some respect it, but others I have to explain this. Some carers are brilliant, but some need further training. The world is made of all different people with different abilities & feelings.

Reply from Alex Cook-Poulson, Manager at Concept Care Solutions (Southend-on-Sea)

Thank you for your feedback. We're glad to hear you've had positive experiences with some of our carers and appreciate your honesty about areas needing improvement. We're addressing this through additional training and would welcome a chat to ensure your care continues to meet your expectations.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Concept Care Solutions (Southend-on-Sea)

from R A (Daughter of Client) published on 4 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most of the carers are very good in the care & support they provide to Dad. However, there are a few carers who do not engage with Dad or rush with the care & support of Dad, even though there is substantial time available & also do not make any effort to engage with Dad.

Reply from Alex Cook-Poulson, Manager at Concept Care Solutions (Southend-on-Sea)

Thank you for your feedback. Were glad most carers are providing great support for your dad, and were sorry for the times this hasnt been consistent. Weve addressed this with the team and reminded everyone of the importance of engaging fully during visits. Well continue to monitor to ensure he receives the care he deserves.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Concept Care Solutions (Southend-on-Sea)

from Lola C (Client) published on 4 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are lovely ladys.

Reply from Alex Cook-Poulson, Manager at Concept Care Solutions (Southend-on-Sea)

Thank you so much for your kind words and lovely feedback. We're so pleased to hear that you feel well cared for and treated with dignity. Our carers take great pride in providing compassionate, respectful support, and it means a lot to know this is appreciated.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Concept Care Solutions (Southend-on-Sea)

from Barbara L (Client) published on 25 July 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the overall service and experience of my carers to be good.
I do not remember their names, and I feel I cannot keep asking. I have suggested in the past to the management that they wear name badges to help us, but nothing happened.
I find that since my stroke last I keep forgetting things.

Reply from Alex Cook-Poulson, Manager at Concept Care Solutions (Southend-on-Sea)

Thank you for your feedback and kind words. We're pleased you're happy with the care. To help with name recognition, your carers have now been issued with lanyards. We hope this makes things easier for you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Concept Care Solutions (London)

from Irene E (Aunt of Client) published on 18 June 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, compassionate employees. Always available and helpful in a crisis. They go out of their way to help and provide assistance. I couldn't praise enough, especially the manager and her team.

Reply from Alex Cook-Poulson, Manager at Concept Care Solutions (London)

Thank you for your lovely feedback. We're so pleased to hear that our team could be there for you when you needed support most. Its always our aim to provide compassionate, reliable careespecially in challenging moments.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Concept Care Solutions (London)

from Nicos M (Son of Client) published on 18 June 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and carers are professional, caring, supportive and fully aware of their responsibilities and take great care and respect with the person they are caring for. Highly recommended. Always happy with them.

Reply from Lewis Hodges, Marketing Executive at Concept Care Solutions (London)

Thank you so much for your kind feedback. We're pleased to hear that our teams professionalism, care, and commitment have left a positive impression. Its always our goal to provide respectful, supportive care, and your recommendation truly means a lot to us.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Concept Care Solutions (London)

from Tina L (Daughter of Client) published on 17 June 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I loved the way the carers interacted with my mother who has Alzheimer's Dementia, so she is not easy to handle from day to day, the carers made my mother feel at ease, not frightened and they spoke to her throughout whilst they were changing her bathing her that made my mother feel very comfortable
with them. etc.
All staff were very attentive courteous caring and empathetic to us all. A particular lady who was their manager was also very good she listened to what we required and she provided my mother with just what we specified. I would recommend them 100% satisfied with this Concept cares service. Their should be more agencies like this.

Reply from Alex Cook-Poulson, Manager at Concept Care Solutions (London)

Thank you so much for your kind words. We're delighted to hear that our carers made your mother feel comfortable and well looked after, especially given the challenges of Alzheimer's Dementia. It means a lot to know that our team's compassion, attentiveness, and support made a difference. We truly appreciate your recommendation and are grateful for the trust you placed in us.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Concept Care Solutions (London)

from David C (Client) published on 13 June 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers that have been with me for a long time, have provided an excellent service and help to make my life comfortable, and ensure that all my daily personal needs are always met.


I'm more than happy with the service that is being provided, I look forward to continuing working with the company,

I'm very appreciative for all services that had been provided

Reply from Alex Cook-Poulson, Manager at Concept Care Solutions (London)

Thank you so much for your kind words. We're delighted to hear that you're happy with the service and that our team is helping to make your life comfortable and your needs consistently met. Your appreciation means a great deal to us, and we look forward to continuing our support.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Concept Care Solutions (Northamptonshire)

from Robert M (Husband of Client) published on 11 June 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the carers that attended my wife Linda in her final days were very efficient, kind and nothing was ever too much to ask them. Especially three members of staff in particular. These carers enabled my wife to live out her final days comfortably.

Reply from Alex Cook-Poulson, Manager at Concept Care Solutions (Northamptonshire)

Thank you so much for sharing your kind words about the care provided to your wife in her final days. Were grateful to know that those staff members support made a difference and that your wife was able to spend her final days comfortably. It means the world to us to know that they made her comfortable and dignified at such an important time. Well be sure to share your lovely comments with them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Concept Care Solutions (Northamptonshire)

from Jonathan H (Son of Client) published on 10 June 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to say thank you for the care your team gave to my late dad. He was very unwell for a month before he died and a member of your team was with him for 12 hour shifts, 24/7 for most of that time (as well as the double-ups that arrived regularly)


All of your team were caring, understanding

and looked after dad and I cannot express how pleased I am with all of them.


I would particularly like to praise one carer in particular. She is a wonderful carer and an even better person. Not only did she look after dad, she was kind and understanding towards family and friends, and was also very good company during periods when dad was asleep - which was most of the time towards the end. Please forward this to her or pass on my gratitude for everything she did, and wish her all the best.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Concept Care Solutions (Northamptonshire)

from Chris C (Brother of Client) published on 10 June 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel my brother gets good care from the staff at Concept Care Solutions. Everybody there treats him well and an effort is made to get him out and about and involved in activities. I regularly receive photos of him out and having a good time with staff. The team has also done a good job of promoting
his weight loss. There are some small aspects that could be improved, such as supporting him to keep his room clean and tidy, but overall he receives a good level of care and support.

Reply from Alex Cook-Poulson, Manager at Concept Care Solutions (Northamptonshire)

Thank you for taking the time to share your feedback. We truly love supporting your brother and seeing him thrive. It means a lot to us that you've noticed the effort we put into helping him enjoy activities, supporting his progress, and keeping him engaged. Were always looking for ways to improve, and your comments help us do just that. Thank you again for your kind words and trust in our team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Concept Care Solutions (Northamptonshire)

from Valerie C (Mother of Client) published on 23 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Willows supported living under Concept Care has excellent caring and sensitive staff. The premises are well kept and clean. Communication with Concept Care is good.
They have even managed to get my son's weight down. This is amazing.

Reply from Alex Cook-Poulson, Manager at Concept Care Solutions (Northamptonshire)

Thank you so much, for your lovely feedback. We're thrilled to hear that our team at The Willows has made such a positive difference for your son and that you've felt supported throughout. Your kind words mean a lot to us and will be shared with the whole team!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Concept Care Solutions (Northamptonshire)

from Jennine S (Daughter of Client) published on 16 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

To all the carers that visited my parent's house at this sad time, I would just like to thank you from the bottom of my heart. You cared for my dad with dignity, respect and compassion. You came into their home and greeted my mum on each visit which as a family I am so grateful. Thank you all for being
there for my dad.

Reply from Alex Cook-Poulson, Manager at Concept Care Solutions (Northamptonshire)

Dear Jennine,Thank you so much for your lovely review. Were truly grateful for your kind words and are glad we could be there for your family. Your appreciation means a lot to our team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Concept Care Solutions (Southend-on-Sea)

from Carol F (Daughter of Client) published on 8 July 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Concept Care Solutions was appointed care providers for my mum approximately seven weeks ago. They have provided one main carer and a bank of additional carers that are getting to know Mum and what her needs are. This is providing continuity of care for Mum, whose Alzheimer's is advancing and we as
a family are now Mum’s voice and act on her behalf. The management team lead very well and they have taken on board every routine and advice that best suits Mum’s care needs and the package has been tailor made and tweaked where necessary, to ensure everything is put in place to enable Mum to stay in her home. It is a joy to witness the caring nature of especially the main carer, who listens to advice given and professionally ensures Mum’s care needs are fulfilled. I have not witnessed any rushed visits. The pass system used by Concept Care Solutions is a brilliant way for the family to keep up to date with the care given and the length of visits. I would highly recommend Concept Care Solutions.

Reply from Alex Cook-Poulson, Manager at Concept Care Solutions (Southend-on-Sea)

Good morning Carol,


Thank you for the lovely review
We pride ourselves on delivering person-centred care.
We are so pleased that the experience that your mum is having is being supported in this way with continuity.
We will ensure that the team in Essex are made fully aware of the great teamwork they are providing.
Best wishes.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Concept Care Solutions (Northamptonshire)

from Margaret M (Daughter of Client) published on 30 April 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Because my dad is 94, rather deaf and housebound, he loves his routine with his friendly carers. Concept Care Solutions looked after my mum so Dad has confidence in his care. I like the fact that I am kept in the loop. Any problem is recorded and I receive a call from the carer or office. It's so very
reassuring knowing it's a familiar daily face. Keep up the good work.

Reply from Alex Cook-Poulson, Area Manager Homecare at Concept Care Solutions (Northamptonshire)

Thank you so much for the lovely review, we pride ourselves on providing quality care and a large part of that is the communication to ensure we offer a positive experience for our clients.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of

Concept Care Solutions (Southend-on-Sea)

from Dawn H (Daughter of Client) published on 27 April 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my dear mum has been exceptional. The carers were always respectful, polite, friendly and often went above and beyond to ensure my mum was comfortable. They always attended with a cheery nature no matter what they had to do. They were always punctual and never rushed their visits but
took the time to ensure their job was done thoroughly and professionally. In my mum's 12 weeks of care, their standards always remained high. Myself and my siblings actually grew close to a number of the regular carers as they made the difficult visits more bearable. We would never have been able to do what they did to ensure our mum's safety and comfort in such a dignified manner. I can’t sing their praises enough - they truly are angels on earth for which I and my siblings truly thank each and everyone one of them. We will miss seeing their joyful faces.

Reply from Alex Cook-Poulson, Manager at Concept Care Solutions (Southend-on-Sea)

Thank you so much for your positive feedback, we pride ourselves on ensuring that our clients and families receive a good outcome and feel supported.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Frequently Asked Questions about Concept Care Solutions

Costs for home care providers owned by Concept Care Solutions

Average costs for home care provided by Concept Care Solutions by care type provided. The fees are calculated using the starting hourly rate for Visiting Care and starting weekly rate for Live-in Care (if applicable) provided by Concept Care Solutions, based on 4 out of their 4 locations.

Type of Care Provided Average Weekly Cost
Visiting Care (hourly) £27
Keep in mind that fees can vary between providers and factors such as specific needs and individual requirements can affect costs. For more information on domiciliary care fees across the UK and advice on how to pay, see our home care fees guide.

How many Agencies does Concept Care Solutions own?

Concept Care Solutions own 4 Agencies.

Which Concept Care Solutions Agencies have the highest review score?

Concept Care Solutions (Northamptonshire), Concept Care Solutions (London) & Concept Care Solutions (Southend-on-Sea) have the highest review score.
Concept Care Solutions in Essex Concept Care Solutions in Hertfordshire Concept Care Solutions in London Concept Care Solutions in Northamptonshire

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Concept Care Solutions to verify any information. View our terms and conditions. Concept Care Solutions has a Platinum Service – more info.