Concept Care Solutions (Hertfordshire)

58 High Street, Watford WD17 2BS
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8.1 2 Reviews
  • Concept Care Solutions (Hertfordshire), Watford
Concept Care Solutions (Hertfordshire) supplies health professionals to individuals as well as the care sector.

With over 20 years of experience as a healthcare staffing provider, the knowledge and ability to carry out high quality care is second to none, covering domiciliary care, occupational and physical therapy as well as all grades of speciality care.

Care services are available 24 hours a day, 365 days a year, all tailored to meet your personal needs and wishes.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £27

These prices are only a guideline, please contact Concept Care Solutions (Hertfordshire) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Edith Fongho (Manager)

Concept Care Solutions (Hertfordshire) Reviews (2)

8.1

Concept Care Solutions (Hertfordshire) has a Review Score of 8.1 (8.136) out of 10, based on 2 reviews in the last 2 years.
Over all time Concept Care Solutions (Hertfordshire) has 2 reviews.

Overall Experience
  • 1
  • 1
  • 0
  • 0
  • 0
Date Published
  • 2
  • 2
  • 2
  • 2
  • 0
Reviewer Connection to Concept Care Solutions (Hertfordshire)
  • 1
  • 1
Total of 2, showing 1-2
Review from Michelle P (Next of Kin) published on 14 August 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall the care is consistent the care is great, they are caring and compassionate. The carers shouldn't feel that they cant get involved with certain things if we are at home. Sometimes we feel that the carers deal with our stress but they are very supportive.
The carer is brilliant we can always
get through to her and we are so lucky to have her. The service is very effective
Reply from Alex Cook-Poulson, Manager at Concept Care Solutions (Hertfordshire)

Thank you for your kind words and feedback. Were so pleased to hear you value our carers compassion and consistency. Well share your comments with the team theyll be delighted to know their support is making a difference.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C P (Mother of Client) published on 8 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The services provided are always tailored to my Sons needs. The agency have provided brilliant, well trained staff who are there for my son. They all start their shifts by greeting him and acknowledging his needs first. The staff are always professional and prepared for their calls to our family home.
The are organised and tidy with the tasks they perform and always communicate my sons needs. The carers will always discuss issues and concerns with us directly and complete diligent reports for the care plan. My son enjoys the carers and the time they spend with him whilst providing him with both social and personal care. The office staff are always reachable (even out of hours) they will return calls and emails promptly and always endeavour to help with our son's needs. The online portal is great for accessing the rota and to see which staff will be attending the call.
Reply from Alex Cook-Poulson, Manager at Concept Care Solutions (Hertfordshire)

Thank you so much for your detailed and heartfelt review. We're truly delighted to hear that your son feels supported and enjoys both the social and personal care our team provides. Its wonderful to know that our staffs professionalism, communication, and consistency have had such a positive impact. Were also glad the online portal has made things easier for you. Your feedback means a great deal to our whole team thank you for trusting us.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.1 (8.136)

Overview of Review Score

The Review Score of 8.1 (8.136) out of 10 for Concept Care Solutions (Hertfordshire) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.636 for Concept Care Solutions (Hertfordshire) is calculated as follows: ( (7 Excellents x 5) + (4 Goods x 4) ) ÷ 11 Ratings = 4.636
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Concept Care Solutions (Hertfordshire) is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Jun 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (1)

Emelda

Emelda Dzoko

Job Title: Home Care Branch Manager

Emelda Dzoko brings warmth, dedication, and a strong sense of purpose to her role as Branch Manager in Hertfordshire. With a solid background in health and social care, Emelda is passionate about delivering person-centred support that empowers individuals to live safely and comfortably at home. Her approachable nature and strong leadership skills create a positive environment for both service users and care teams. Emelda’s commitment to excellence ensures the Hertfordshire branch consistently provides compassionate, high-quality care across the community.

Frequently Asked Questions about Concept Care Solutions (Hertfordshire)

What Type of Services does Concept Care Solutions (Hertfordshire) offer?

Concept Care Solutions (Hertfordshire) offers Home Care.

How many Carers does Concept Care Solutions (Hertfordshire) employ?

Concept Care Solutions (Hertfordshire) employs 75 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Concept Care Solutions (Hertfordshire) to verify any information. View our terms and conditions. Concept Care Solutions (Hertfordshire) has an Enhanced Service - more info.