Home Care Providers Owned by Concept Care Solutions in London

Group Review Score
Are you responsible for the marketing of Concept Care Solutions? View your Advertising Options

Concept Care Solutions Locations in London (1)

Loading...
1 Home Care Providers owned by Concept Care Solutions in London

Other Home Care Provider Groups you may be interested in:

Alcedo Care Crewe
Alcedo Care
Group Logo

Concept Care Solutions Reviews in London (5)
8.7

Concept Care Solutions has a Group Review Score of 8.7 (8.705) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Concept Care Solutions must have a Review Score.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Concept Care Solutions
Loading...
Showing 5 reviews matching selected criteria
Review of Concept Care Solutions (London) from Z P (Niece of Client) published on 4 May 2026 Submitted via Website
Overall Experience

My aunt is under safeguarding with living carers. She was left on her own on a number of occasions. On one specific occasion she was left on her own from 18:49 - 22:49. There was no compassion towards my aunt in the manner in which the carer was removed and a random one replaced. She became confused and scared in her home. This is ongoing for 6 weeks. No apology from the management.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
No Rating
Review of Concept Care Solutions (London) from Irene E (Aunt of Client) published on 18 June 2025 Submitted via Website
Overall Experience

Excellent, compassionate employees. Always available and helpful in a crisis. They go out of their way to help and provide assistance. I couldn't praise enough, especially the manager and her team.

Reply from Alex Cook-Poulson, Manager at Concept Care Solutions (London)

Thank you for your lovely feedback. We're so pleased to hear that our team could be there for you when you needed support most. Its always our aim to provide compassionate, reliable careespecially in challenging moments.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review of Concept Care Solutions (London) from Nicos M (Son of Client) published on 18 June 2025 Submitted via Website
Overall Experience

The staff and carers are professional, caring, supportive and fully aware of their responsibilities and take great care and respect with the person they are caring for. Highly recommended. Always happy with them.

Reply from Lewis Hodges, Marketing Executive at Concept Care Solutions (London)

Thank you so much for your kind feedback. We're pleased to hear that our teams professionalism, care, and commitment have left a positive impression. Its always our goal to provide respectful, supportive care, and your recommendation truly means a lot to us.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review of Concept Care Solutions (London) from Tina L (Daughter of Client) published on 17 June 2025 Submitted via Website
Overall Experience
I loved the way the carers interacted with my mother who has Alzheimer's Dementia, so she is not easy to handle from day to day, the carers made my mother feel at ease, not frightened and they spoke to her throughout whilst they were changing her bathing her that made my mother feel very comfortable with them. etc.

All staff were very attentive courteous caring and empathetic to us all. A particular lady who was their manager was also very good she listened to what we required and she provided my mother with just what we specified. I would recommend them 100% satisfied with this Concept cares service. Their should be more agencies like this.

Reply from Alex Cook-Poulson, Manager at Concept Care Solutions (London)

Thank you so much for your kind words. We're delighted to hear that our carers made your mother feel comfortable and well looked after, especially given the challenges of Alzheimer's Dementia. It means a lot to know that our team's compassion, attentiveness, and support made a difference. We truly appreciate your recommendation and are grateful for the trust you placed in us.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review of Concept Care Solutions (London) from David C (Client / Service User) published on 13 June 2025 Submitted via Website
Overall Experience

The carers that have been with me for a long time, have provided an excellent service and help to make my life comfortable, and ensure that all my daily personal needs are always met.

I'm more than happy with the service that is being provided, I look forward to continuing working with the company, I'm very appreciative for all services that had been provided

Reply from Alex Cook-Poulson, Manager at Concept Care Solutions (London)

Thank you so much for your kind words. We're delighted to hear that you're happy with the service and that our team is helping to make your life comfortable and your needs consistently met. Your appreciation means a great deal to us, and we look forward to continuing our support.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Awards / Recognitions (1)

News (1)

News

  • Posted: Friday 04 Apr 2025At Concept Care, we’re more than just a care provider – we’re a team that genuinely cares. For over 20 years, we’ve been supporting individuals and families with compassionate, reliable...

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Concept Care Solutions to verify any information. View our terms and conditions. Concept Care Solutions has a Basic Service - more info.