Home Care Provider Owned by Concept Care Solutions in Essex

8.9 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Concept Care Solutions in Essex

Only the locations & reviews in Essex for Concept Care Solutions are showing below.

View the details of all 4 locations (with 23 reviews) owned by Concept Care Solutions

Concept Care Solutions Locations in Essex (1)

 

1 Home Care Provider owned by Concept Care Solutions in Essex

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Concept Care Solutions (Southend-on-Sea)

35 Clarence Street, Southend-on-Sea SS1 1BH 

8.8 10 reviews
"I find the overall service and experience of my carers to be good. I do not remember their names, and I feel I cannot keep asking. I have…"   Read all 10 reviews

Concept Care Solutions, Southend-on-Sea, provides a flexible service tailored to the needs of each service user, focused on supporting independence and achieving continuity. All care and support workers are fully trained and DBS checked, available… Read more about Concept Care Solutions (Southend-on-Sea)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Nursing Care/Nurse Led Care
  • Dementia
  • Visiting Care from £27 / hour

Concept Care Solutions Reviews in Essex (10)

8.9
Concept Care Solutions has a Group Review Score of 8.9 (8.876) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Concept Care Solutions must have a Review Score.

Overall Experience

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Review of

Concept Care Solutions (Southend-on-Sea)

from John B (Husband of Client) published on 21 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are helping my wife to gain more confidence in walking/marching.

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Review of

Concept Care Solutions (Southend-on-Sea)

from P L (Client) published on 8 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No close family still alive.
It's nice to see people 4 times a day.

Reply from Alex Cook-Poulson, Manager at Concept Care Solutions (Southend-on-Sea)

Thank you so much for your kind words. Were truly glad our visits bring you comfort and company each day it means a lot to us.

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Review of

Concept Care Solutions (Southend-on-Sea)

from P V (Client) published on 8 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My time is my own, and carers vary; some respect it, but others I have to explain this. Some carers are brilliant, but some need further training. The world is made of all different people with different abilities & feelings.

Reply from Alex Cook-Poulson, Manager at Concept Care Solutions (Southend-on-Sea)

Thank you for your feedback. We're glad to hear you've had positive experiences with some of our carers and appreciate your honesty about areas needing improvement. We're addressing this through additional training and would welcome a chat to ensure your care continues to meet your expectations.

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Review of

Concept Care Solutions (Southend-on-Sea)

from R A (Daughter of Client) published on 4 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most of the carers are very good in the care & support they provide to Dad. However, there are a few carers who do not engage with Dad or rush with the care & support of Dad, even though there is substantial time available & also do not make any effort to engage with Dad.

Reply from Alex Cook-Poulson, Manager at Concept Care Solutions (Southend-on-Sea)

Thank you for your feedback. Were glad most carers are providing great support for your dad, and were sorry for the times this hasnt been consistent. Weve addressed this with the team and reminded everyone of the importance of engaging fully during visits. Well continue to monitor to ensure he receives the care he deserves.

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Review of

Concept Care Solutions (Southend-on-Sea)

from Lola C (Client) published on 4 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are lovely ladys.

Reply from Alex Cook-Poulson, Manager at Concept Care Solutions (Southend-on-Sea)

Thank you so much for your kind words and lovely feedback. We're so pleased to hear that you feel well cared for and treated with dignity. Our carers take great pride in providing compassionate, respectful support, and it means a lot to know this is appreciated.

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Review of

Concept Care Solutions (Southend-on-Sea)

from Barbara L (Client) published on 25 July 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the overall service and experience of my carers to be good.
I do not remember their names, and I feel I cannot keep asking. I have suggested in the past to the management that they wear name badges to help us, but nothing happened.
I find that since my stroke last I keep forgetting things.

Reply from Alex Cook-Poulson, Manager at Concept Care Solutions (Southend-on-Sea)

Thank you for your feedback and kind words. We're pleased you're happy with the care. To help with name recognition, your carers have now been issued with lanyards. We hope this makes things easier for you.

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Review of

Concept Care Solutions (Southend-on-Sea)

from Carol F (Daughter of Client) published on 8 July 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Concept Care Solutions was appointed care providers for my mum approximately seven weeks ago. They have provided one main carer and a bank of additional carers that are getting to know Mum and what her needs are. This is providing continuity of care for Mum, whose Alzheimer's is advancing and we as
a family are now Mum’s voice and act on her behalf. The management team lead very well and they have taken on board every routine and advice that best suits Mum’s care needs and the package has been tailor made and tweaked where necessary, to ensure everything is put in place to enable Mum to stay in her home. It is a joy to witness the caring nature of especially the main carer, who listens to advice given and professionally ensures Mum’s care needs are fulfilled. I have not witnessed any rushed visits. The pass system used by Concept Care Solutions is a brilliant way for the family to keep up to date with the care given and the length of visits. I would highly recommend Concept Care Solutions.

Reply from Alex Cook-Poulson, Manager at Concept Care Solutions (Southend-on-Sea)

Good morning Carol,


Thank you for the lovely review
We pride ourselves on delivering person-centred care.
We are so pleased that the experience that your mum is having is being supported in this way with continuity.
We will ensure that the team in Essex are made fully aware of the great teamwork they are providing.
Best wishes.

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Review of

Concept Care Solutions (Southend-on-Sea)

from Dawn H (Daughter of Client) published on 27 April 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my dear mum has been exceptional. The carers were always respectful, polite, friendly and often went above and beyond to ensure my mum was comfortable. They always attended with a cheery nature no matter what they had to do. They were always punctual and never rushed their visits but
took the time to ensure their job was done thoroughly and professionally. In my mum's 12 weeks of care, their standards always remained high. Myself and my siblings actually grew close to a number of the regular carers as they made the difficult visits more bearable. We would never have been able to do what they did to ensure our mum's safety and comfort in such a dignified manner. I can’t sing their praises enough - they truly are angels on earth for which I and my siblings truly thank each and everyone one of them. We will miss seeing their joyful faces.

Reply from Alex Cook-Poulson, Manager at Concept Care Solutions (Southend-on-Sea)

Thank you so much for your positive feedback, we pride ourselves on ensuring that our clients and families receive a good outcome and feel supported.

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Review of

Concept Care Solutions (Southend-on-Sea)

from Geoffrey L (Son of Client) published on 9 December 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Concept Care Solutions provided excellent care service to my father during a very difficult time with his deteriorating health. They fully supported all his needs and were extremely caring and professional. The family were grateful for all their care and compassion.

Reply from Alex Cook-Poulson, Manager at Concept Care Solutions (Southend-on-Sea)

Hello Geoffrey
We are pleased that Concept Care Solutions met all of your expectations in your difficult time, thank you for your review.
From all at concept Care Solutions.

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Review of

Concept Care Solutions (Southend-on-Sea)

from R T (Sister-in-law of Client) published on 8 December 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care received was outstanding in terms of treating the client with dignity and respect. Good negotiations, despite the difficult situation.

Reply from Alex Cook-Poulson, Manager at Concept Care Solutions (Southend-on-Sea)

Thank you very much for your review; we are happy that you have found Concept Care Solutions supportive, and we really do appreciate your time with sending this.

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Awards / Recognitions (1)

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