Home Care Provider Owned by Concept Care Solutions in Northamptonshire

8.9 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Concept Care Solutions in Northamptonshire

Only the locations & reviews in Northamptonshire for Concept Care Solutions are showing below.

View the details of all 4 locations (with 23 reviews) owned by Concept Care Solutions

Concept Care Solutions Locations in Northamptonshire (1)

 

1 Home Care Provider owned by Concept Care Solutions in Northamptonshire

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Concept Care Solutions (Northamptonshire)

The Cabin, The Willows, Old Bedford Road, Northampton NN4 7AA 

9.4 7 reviews
"I just wanted to say thank you for the care your team gave to my late dad. He was very unwell for a month before he died and a member of…"   Read all 7 reviews

Concept Care Northamptonshire is experienced in meeting numerous care needs, sourcing the best domiciliary staff to achieve high standards of service. Fully-trained support workers and care coordinators work with a wide range of personal requirements,… Read more about Concept Care Solutions (Northamptonshire)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Nursing Care/Nurse Led Care
  • Dementia
  • Visiting Care from £27 / hour

Concept Care Solutions Reviews in Northamptonshire (7)

8.9
Concept Care Solutions has a Group Review Score of 8.9 (8.876) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Concept Care Solutions must have a Review Score.

Overall Experience

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Review of

Concept Care Solutions (Northamptonshire)

from Robert M (Husband of Client) published on 11 June 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the carers that attended my wife Linda in her final days were very efficient, kind and nothing was ever too much to ask them. Especially three members of staff in particular. These carers enabled my wife to live out her final days comfortably.

Reply from Alex Cook-Poulson, Manager at Concept Care Solutions (Northamptonshire)

Thank you so much for sharing your kind words about the care provided to your wife in her final days. Were grateful to know that those staff members support made a difference and that your wife was able to spend her final days comfortably. It means the world to us to know that they made her comfortable and dignified at such an important time. Well be sure to share your lovely comments with them.

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Review of

Concept Care Solutions (Northamptonshire)

from Jonathan H (Son of Client) published on 10 June 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to say thank you for the care your team gave to my late dad. He was very unwell for a month before he died and a member of your team was with him for 12 hour shifts, 24/7 for most of that time (as well as the double-ups that arrived regularly)


All of your team were caring, understanding

and looked after dad and I cannot express how pleased I am with all of them.


I would particularly like to praise one carer in particular. She is a wonderful carer and an even better person. Not only did she look after dad, she was kind and understanding towards family and friends, and was also very good company during periods when dad was asleep - which was most of the time towards the end. Please forward this to her or pass on my gratitude for everything she did, and wish her all the best.

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Review of

Concept Care Solutions (Northamptonshire)

from Chris C (Brother of Client) published on 10 June 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel my brother gets good care from the staff at Concept Care Solutions. Everybody there treats him well and an effort is made to get him out and about and involved in activities. I regularly receive photos of him out and having a good time with staff. The team has also done a good job of promoting
his weight loss. There are some small aspects that could be improved, such as supporting him to keep his room clean and tidy, but overall he receives a good level of care and support.

Reply from Alex Cook-Poulson, Manager at Concept Care Solutions (Northamptonshire)

Thank you for taking the time to share your feedback. We truly love supporting your brother and seeing him thrive. It means a lot to us that you've noticed the effort we put into helping him enjoy activities, supporting his progress, and keeping him engaged. Were always looking for ways to improve, and your comments help us do just that. Thank you again for your kind words and trust in our team.

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Review of

Concept Care Solutions (Northamptonshire)

from Valerie C (Mother of Client) published on 23 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Willows supported living under Concept Care has excellent caring and sensitive staff. The premises are well kept and clean. Communication with Concept Care is good.
They have even managed to get my son's weight down. This is amazing.

Reply from Alex Cook-Poulson, Manager at Concept Care Solutions (Northamptonshire)

Thank you so much, for your lovely feedback. We're thrilled to hear that our team at The Willows has made such a positive difference for your son and that you've felt supported throughout. Your kind words mean a lot to us and will be shared with the whole team!

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Review of

Concept Care Solutions (Northamptonshire)

from Jennine S (Daughter of Client) published on 16 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

To all the carers that visited my parent's house at this sad time, I would just like to thank you from the bottom of my heart. You cared for my dad with dignity, respect and compassion. You came into their home and greeted my mum on each visit which as a family I am so grateful. Thank you all for being
there for my dad.

Reply from Alex Cook-Poulson, Manager at Concept Care Solutions (Northamptonshire)

Dear Jennine,Thank you so much for your lovely review. Were truly grateful for your kind words and are glad we could be there for your family. Your appreciation means a lot to our team.

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Review of

Concept Care Solutions (Northamptonshire)

from Margaret M (Daughter of Client) published on 30 April 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Because my dad is 94, rather deaf and housebound, he loves his routine with his friendly carers. Concept Care Solutions looked after my mum so Dad has confidence in his care. I like the fact that I am kept in the loop. Any problem is recorded and I receive a call from the carer or office. It's so very
reassuring knowing it's a familiar daily face. Keep up the good work.

Reply from Alex Cook-Poulson, Area Manager Homecare at Concept Care Solutions (Northamptonshire)

Thank you so much for the lovely review, we pride ourselves on providing quality care and a large part of that is the communication to ensure we offer a positive experience for our clients.

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Review of

Concept Care Solutions (Northamptonshire)

from Barbara J (Daughter of Client) published on 8 April 2019

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff were all excellent, very helpful and professional but also genuinely caring and respectful. We were so lucky to have the carer that we did, such a kind person to help us at such an important time. My father, in fact, thought that she was a friend of mine, rather than a professional carer, which
shows just how special she is. I am so glad that we chose Concept Care, absolutely the right decision.

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Awards / Recognitions (1)

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