Concept Care Solutions (Northamptonshire)

The Cabin, The Willows, Old Bedford Road, Northampton NN4 7AA
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9.4 7 Reviews
  • Concept Care Solutions (Northamptonshire), Northampton
Concept Care Northamptonshire is experienced in meeting numerous care needs, sourcing the best domiciliary staff to achieve high standards of service.

Fully-trained support workers and care coordinators work with a wide range of personal requirements, including older people's care, enduring illness, physical and learning disabilities, mental health, dementia and brain injury.

Assistance is personalised to the client and can include help with daily tasks, cleaning and cooking, medication management, food preparation and shopping. Other areas of expertise include wound care, palliative and terminal care.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Respite / Short Term
  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £27

These prices are only a guideline, please contact Concept Care Solutions (Northamptonshire) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Edith Fongho (Manager)

Concept Care Solutions (Northamptonshire) Reviews (7)

9.4

Concept Care Solutions (Northamptonshire) has a Review Score of 9.4 (9.380) out of 10, based on 5 reviews in the last 2 years. Over all time Concept Care Solutions (Northamptonshire) has 7 reviews.

Overall Experience

  • 6
  • 1
  • 0
  • 0
  • 0

Date Published

7
5
5
5
2

Review from Robert M (Husband of Client) published on 11 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the carers that attended my wife Linda in her final days were very efficient, kind and nothing was ever too much to ask them. Especially three members of staff in particular. These carers enabled my wife to live out her final days comfortably.

Reply from Alex Cook-Poulson, Manager at Concept Care Solutions (Northamptonshire)

Thank you so much for sharing your kind words about the care provided to your wife in her final days. Were grateful to know that those staff members support made a difference and that your wife was able to spend her final days comfortably. It means the world to us to know that they made her comfortable and dignified at such an important time. Well be sure to share your lovely comments with them.

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Review from Jonathan H (Son of Client) published on 10 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to say thank you for the care your team gave to my late dad. He was very unwell for a month before he died and a member of your team was with him for 12 hour shifts, 24/7 for most of that time (as well as the double-ups that arrived regularly)


All of your team were caring, understanding

and looked after dad and I cannot express how pleased I am with all of them.


I would particularly like to praise one carer in particular. She is a wonderful carer and an even better person. Not only did she look after dad, she was kind and understanding towards family and friends, and was also very good company during periods when dad was asleep - which was most of the time towards the end. Please forward this to her or pass on my gratitude for everything she did, and wish her all the best.

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Review from Chris C (Brother of Client) published on 10 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel my brother gets good care from the staff at Concept Care Solutions. Everybody there treats him well and an effort is made to get him out and about and involved in activities. I regularly receive photos of him out and having a good time with staff. The team has also done a good job of promoting
his weight loss. There are some small aspects that could be improved, such as supporting him to keep his room clean and tidy, but overall he receives a good level of care and support.

Reply from Alex Cook-Poulson, Manager at Concept Care Solutions (Northamptonshire)

Thank you for taking the time to share your feedback. We truly love supporting your brother and seeing him thrive. It means a lot to us that you've noticed the effort we put into helping him enjoy activities, supporting his progress, and keeping him engaged. Were always looking for ways to improve, and your comments help us do just that. Thank you again for your kind words and trust in our team.

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Review from Valerie C (Mother of Client) published on 23 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Willows supported living under Concept Care has excellent caring and sensitive staff. The premises are well kept and clean. Communication with Concept Care is good.
They have even managed to get my son's weight down. This is amazing.

Reply from Alex Cook-Poulson, Manager at Concept Care Solutions (Northamptonshire)

Thank you so much, for your lovely feedback. We're thrilled to hear that our team at The Willows has made such a positive difference for your son and that you've felt supported throughout. Your kind words mean a lot to us and will be shared with the whole team!

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Review from Jennine S (Daughter of Client) published on 16 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

To all the carers that visited my parent's house at this sad time, I would just like to thank you from the bottom of my heart. You cared for my dad with dignity, respect and compassion. You came into their home and greeted my mum on each visit which as a family I am so grateful. Thank you all for being
there for my dad.

Reply from Alex Cook-Poulson, Manager at Concept Care Solutions (Northamptonshire)

Dear Jennine,Thank you so much for your lovely review. Were truly grateful for your kind words and are glad we could be there for your family. Your appreciation means a lot to our team.

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Review from Margaret M (Daughter of Client) published on 30 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Because my dad is 94, rather deaf and housebound, he loves his routine with his friendly carers. Concept Care Solutions looked after my mum so Dad has confidence in his care. I like the fact that I am kept in the loop. Any problem is recorded and I receive a call from the carer or office. It's so very
reassuring knowing it's a familiar daily face. Keep up the good work.

Reply from Alex Cook-Poulson, Area Manager Homecare at Concept Care Solutions (Northamptonshire)

Thank you so much for the lovely review, we pride ourselves on providing quality care and a large part of that is the communication to ensure we offer a positive experience for our clients.

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Review from Barbara J (Daughter of Client) published on 8 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff were all excellent, very helpful and professional but also genuinely caring and respectful. We were so lucky to have the carer that we did, such a kind person to help us at such an important time. My father, in fact, thought that she was a friend of mine, rather than a professional carer, which
shows just how special she is. I am so glad that we chose Concept Care, absolutely the right decision.

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Current Review Score: 9.4 (9.380)

Overview of Review Score

The Review Score of 9.4 (9.380) out of 10 for Concept Care Solutions (Northamptonshire) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.880 for Concept Care Solutions (Northamptonshire) is calculated as follows: ( (22 Excellents x 5) + (3 Goods x 4) ) ÷ 25 Ratings = 4.88

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Concept Care Solutions (Northamptonshire) is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

Meet the Team (1)

Gemma

Gemma Holiday

Job Title: Home Care Branch Manager

Gemma Holiday brings passion, professionalism, and a wealth of experience to her role as Branch Manager in Northampton. She is dedicated to delivering high-quality, person-centred care that makes a real difference in people’s lives. Known for her supportive leadership style and commitment to excellence, Gemma ensures that both service users and care staff feel valued, heard, and respected. Her local knowledge and caring approach help create a strong sense of community and trust within the branch.

Frequently Asked Questions about Concept Care Solutions (Northamptonshire)

What Type of Services does Concept Care Solutions (Northamptonshire) offer?

Concept Care Solutions (Northamptonshire) offers Home Care.

How many Carers does Concept Care Solutions (Northamptonshire) employ?

Concept Care Solutions (Northamptonshire) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Concept Care Solutions (Northamptonshire) to verify any information. View our terms and conditions. Concept Care Solutions (Northamptonshire) has an Enhanced Service - more info.