Concept Care Solutions (Northamptonshire)

Concept Care Solutions was one of several companies that were eligible to look after our mum, who was on an end of life plan with CHC funding. The only thing we asked for was that they provide female carers only. Concept Care Solutions guaranteed us this and for that reason, we chose them. However, on 2 occasions a male carer was booked in to look after my mum, despite our clear requests. She was 90 years old and felt really uncomfortable with the idea of being intimately cared for by a man. My sister turned up as the male carer was about to start. She felt that the atmosphere in our mum's home felt 'a little off' and saw that he was in the kitchen, with his female colleague almost blocking my sister's view of him. After we sent them away and was assured this would not happen again, a few days later, I noticed a male carer was booked in to return. We eventually managed to swap carers to a much better company. They are either untrustworthy or incompetent. Either way: avoid.

All of the carers that attended my wife Linda in her final days were very efficient, kind and nothing was ever too much to ask them. Especially three members of staff in particular. These carers enabled my wife to live out her final days comfortably.

I just wanted to say thank you for the care your team gave to my late dad. He was very unwell for a month before he died and a member of your team was with him for 12 hour shifts, 24/7 for most of that time (as well as the double-ups that arrived regularly)

All of your team were caring, understanding and looked after dad and I cannot express how pleased I am with all of them.

I would particularly like to praise one carer in particular. She is a wonderful carer and an even better person. Not only did she look after dad, she was kind and understanding towards family and friends, and was also very good company during periods when dad was asleep - which was most of the time towards the end. Please forward this to her or pass on my gratitude for everything she did, and wish her all the best.

I feel my brother gets good care from the staff at Concept Care Solutions. Everybody there treats him well and an effort is made to get him out and about and involved in activities. I regularly receive photos of him out and having a good time with staff. The team has also done a good job of promoting his weight loss. There are some small aspects that could be improved, such as supporting him to keep his room clean and tidy, but overall he receives a good level of care and support.

They have even managed to get my son's weight down. This is amazing.

To all the carers that visited my parent's house at this sad time, I would just like to thank you from the bottom of my heart. You cared for my dad with dignity, respect and compassion. You came into their home and greeted my mum on each visit which as a family I am so grateful. Thank you all for being there for my dad.

Because my dad is 94, rather deaf and housebound, he loves his routine with his friendly carers. Concept Care Solutions looked after my mum so Dad has confidence in his care. I like the fact that I am kept in the loop. Any problem is recorded and I receive a call from the carer or office. It's so very reassuring knowing it's a familiar daily face. Keep up the good work.

Staff were all excellent, very helpful and professional but also genuinely caring and respectful. We were so lucky to have the carer that we did, such a kind person to help us at such an important time. My father, in fact, thought that she was a friend of mine, rather than a professional carer, which shows just how special she is. I am so glad that we chose Concept Care, absolutely the right decision.