Concept Care Solutions (London)

43a Roman Way, London N7 8XF
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9.2 4 Reviews
  • Concept Care Solutions (London), London
Concept Care have been supporting people for more that 20 years and are very established in the London area.

They have fully experienced carers that have a depth of knowledge to support even the most complex cases.

The office is fully accessible and will always respond promptly to any information or potential support that is required.

The management team also have many years' experience to fully support any questions that you may have.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £27

These prices are only a guideline, please contact Concept Care Solutions (London) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Edith Fongho (Manager)

Concept Care Solutions (London) Reviews (4)

9.2

Concept Care Solutions (London) has a Review Score of 9.2 (9.208) out of 10, based on 4 reviews in the last 2 years.
Over all time Concept Care Solutions (London) has 4 reviews.

Overall Experience
  • 4
  • 0
  • 0
  • 0
  • 0
Date Published
  • 4
  • 4
  • 4
  • 4
  • 0
Reviewer Connection to Concept Care Solutions (London)
  • 1
  • 1
  • 1
  • 1
Total of 4, showing 1-4
Review from Irene E (Aunt of Client) published on 18 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent, compassionate employees. Always available and helpful in a crisis. They go out of their way to help and provide assistance. I couldn't praise enough, especially the manager and her team.
Reply from Alex Cook-Poulson, Manager at Concept Care Solutions (London)

Thank you for your lovely feedback. We're so pleased to hear that our team could be there for you when you needed support most. Its always our aim to provide compassionate, reliable careespecially in challenging moments.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Nicos M (Son of Client) published on 18 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff and carers are professional, caring, supportive and fully aware of their responsibilities and take great care and respect with the person they are caring for. Highly recommended. Always happy with them.
Reply from Lewis Hodges, Marketing Executive at Concept Care Solutions (London)

Thank you so much for your kind feedback. We're pleased to hear that our teams professionalism, care, and commitment have left a positive impression. Its always our goal to provide respectful, supportive care, and your recommendation truly means a lot to us.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Tina L (Daughter of Client) published on 17 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I loved the way the carers interacted with my mother who has Alzheimer's Dementia, so she is not easy to handle from day to day, the carers made my mother feel at ease, not frightened and they spoke to her throughout whilst they were changing her bathing her that made my mother feel very comfortable
with them. etc.
All staff were very attentive courteous caring and empathetic to us all. A particular lady who was their manager was also very good she listened to what we required and she provided my mother with just what we specified. I would recommend them 100% satisfied with this Concept cares service. Their should be more agencies like this.
Reply from Alex Cook-Poulson, Manager at Concept Care Solutions (London)

Thank you so much for your kind words. We're delighted to hear that our carers made your mother feel comfortable and well looked after, especially given the challenges of Alzheimer's Dementia. It means a lot to know that our team's compassion, attentiveness, and support made a difference. We truly appreciate your recommendation and are grateful for the trust you placed in us.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from David C (Client) published on 13 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers that have been with me for a long time, have provided an excellent service and help to make my life comfortable, and ensure that all my daily personal needs are always met.


I'm more than happy with the service that is being provided, I look forward to continuing working with the company,

I'm very appreciative for all services that had been provided
Reply from Alex Cook-Poulson, Manager at Concept Care Solutions (London)

Thank you so much for your kind words. We're delighted to hear that you're happy with the service and that our team is helping to make your life comfortable and your needs consistently met. Your appreciation means a great deal to us, and we look forward to continuing our support.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.2 (9.208)

Overview of Review Score

The Review Score of 9.2 (9.208) out of 10 for Concept Care Solutions (London) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.958 for Concept Care Solutions (London) is calculated as follows: ( (23 Excellents x 5) + (1 Goods x 4) ) ÷ 24 Ratings = 4.958
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Concept Care Solutions (London) is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (1)

Anum

Anum Khan

Job Title: Home Care Branch Manager

Anum Khan leads our London branch with a strong focus on compassion, reliability, and high standards of care. With extensive experience in managing care services, Anum is committed to ensuring every individual receives support that’s tailored to their unique needs and cultural background. Her proactive approach, attention to detail, and genuine care for both service users and staff make her an invaluable part of our team. Under Anum’s leadership, the London branch continues to thrive as a trusted provider of quality home care.

Frequently Asked Questions about Concept Care Solutions (London)

What Type of Services does Concept Care Solutions (London) offer?

Concept Care Solutions (London) offers Home Care.

How many Carers does Concept Care Solutions (London) employ?

Concept Care Solutions (London) employs 75 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Concept Care Solutions (London) to verify any information. View our terms and conditions. Concept Care Solutions (London) has an Enhanced Service - more info.