Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

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How would you rate the Home Care Provider on the following? (Please give your true thoughts for each category, this feedback will help the provider and those looking for similar care)

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Staff stars
Care / Support stars
Management stars
Treated with Dignity stars
Value for Money stars

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Latest Reviews for Concept Care Solutions (London)

stars
stars 18 June 2025
Excellent, compassionate employees. Always available and helpful in a crisis. They go out of their way to help and provide assistance. I couldn't praise enough, especially the manager and her team.
Review from Irene E (Aunt of Client/Service User)
stars
stars 18 June 2025
The staff and carers are professional, caring, supportive and fully aware of their responsibilities and take great care and respect with the person they are caring for. Highly recommended. Always happy with them.
Review from Nicos M (Son of Client/Service User)
stars
stars 17 June 2025
I loved the way the carers interacted with my mother who has Alzheimer's Dementia, so she is not easy to handle from day to day, the carers made my mother feel at ease, not frightened and they spoke to her throughout whilst they were changing her bathing her that made my mother feel very comfortable
with them. etc. All staff were very attentive courteous caring and empathetic to us all. A particular lady who was their manager was also very good she listened to what we required and she provided my mother with just what we specified. I would recommend them 100% satisfied with this Concept cares service. Their should be more agencies like this.
Review from Tina L (Daughter of Client/Service User)
stars
stars 13 June 2025
The carers that have been with me for a long time, have provided an excellent service and help to make my life comfortable, and ensure that all my daily personal needs are always met. I'm more than happy with the service that is being provided, I look forward to continuing working with the
company, I'm very appreciative for all services that had been provided
Review from David C (Client / Service User)