Elmcare Solutions Ltd

Citibase, 101 Lockhurst Lane, Coventry CV6 5SF
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7.7 6 Reviews
  • Elmcare Solutions Ltd, Coventry
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £16.50

These prices are only a guideline, please contact Elmcare Solutions Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Elmcare Solutions Ltd

Person in charge

  • Felicity Ndikoum (Manager)
Are you the Owner/Manager of Elmcare Solutions Ltd? View your Advertising Options

Elmcare Solutions Ltd Reviews (6)

7.7

Elmcare Solutions Ltd has a Review Score of 7.7 (7.667) out of 10, based on 1 reviews in the last 2 years.
Over all time Elmcare Solutions Ltd has 6 reviews.

Overall Experience
  • 4
  • 2
  • 0
  • 0
  • 0
Date Published
  • 6
  • 0
  • 0
  • 1
  • 5
Reviewer Connection to Elmcare Solutions Ltd
  • 3
  • 1
  • 1
  • 1
Total of 6, showing 1-6
Review from V M (Mother of Client) published on 7 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff arrive on time, are friendly, are professional, are diligent.
Reply from Felicity Ndikoum, Registered Manager at Elmcare Solutions Ltd

Hello,
Thank you for the review.
Glad to know that you are happy with our services.
We guarantee to improve our standards even more.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J S (Client) published on 3 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff helpful and carers understanding and friendly.
Reply from Felicity Ndikoum, Registered Manager at Elmcare Solutions Ltd

Thank you for your review. It’s great to know that you are happy with our service. We appreciate reviews as they represent constructive feedback that we use to polish up our skill sets. We will continue to do our best in providing the best quality of care to all our service users. Your feedback will be passed on to the rest of our team!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from N K (Client) published on 26 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have used many agencies in the past and found them to be unsuitable: they just want to get the job done and get out, sign my sheet please and bye. No interactions! My present agency is very friendly, caring and do their job professionally. I look forward to seeing them. What more can I say?
Reply from Felicity Ndikoum at Elmcare Solutions Ltd

Thank you. It is always our pleasure and responsibility to provide you with the highest standards of care.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from K G (Client) published on 3 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Elmcare Solutions Ltd provides me with excellent care. The carers are reliable, trustworthy and very understanding of my needs. The management is excellent and very supportive. I recommend this company highly! 5-star service.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Alan M (Son of Client) published on 24 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has so far had three months of care provided by Elmcare Solutions. It is normally the same two carers who visit and their conduct is always faultless. They are very patient, considerate and helpful in the care they give to my father.
All staff members so far have always been kind, happy and
very approachable, whilst maintaining a very high level of care and professionalism.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Kathleen T (Daughter of Client) published on 21 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pleasant carers who treat my mother well and show concern and respect for her welfare.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 7.7 (7.667)

Overview of Review Score

The Review Score of 7.7 (7.667) out of 10 for Elmcare Solutions Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.667 for Elmcare Solutions Ltd is calculated as follows: ( (4 Excellents x 5) + (2 Goods x 4) ) ÷ 6 Ratings = 4.667
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Elmcare Solutions Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Elmcare Solutions Ltd

What Type of Services does Elmcare Solutions Ltd offer?

Elmcare Solutions Ltd offers Home Care.

How many Carers does Elmcare Solutions Ltd employ?

Elmcare Solutions Ltd employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Elmcare Solutions Ltd to verify any information. View our terms and conditions. Elmcare Solutions Ltd has an Basic Service - more info.