Review from S Z (Daughter of Client) published on 29 April 2023
Submitted via Website • Report
Overall Experience5.0 out of 5
Lovely, caring staff who went beyond their role to help out. The staff were reliable and very thoughtful and kind towards my father. They treated him with respect and dignity and did everything they could to help him remain in his home.
Reply from Ebony Lewis, Registered Manager at Meadowvale Homecare
Thank you for your review, it was our pleasure. We really appreciate your great feedback.
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Review from C L (Grandson of Client) published on 23 January 2023
Submitted via Website • Report
Overall Experience5.0 out of 5
I have never received such a great service from a care company before. The staff are very dedicated and most of all very helpful. Whenever I have contacted the office I have been dealt with professionally and quickly. They are all very pleasant people and we are very happy with the service we receive.
Would highly recommend.
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Review from S J (Daughter of Client) published on 26 October 2022
Submitted via Website • Report
Overall Experience5.0 out of 5
My mam has received care, support and friendship from the lovely staff at Meadowvale for about 3 years, which has enabled my mum to continue living in her own home. where she has lived for many years, bringing up her family. As far as possible my mam has had a regular care team, which has greatly helped
her physical and mental well-being, assisting in her daily life and domestic duties.
As my mam cannot get out and about unaided, the carers, especially two members of staff in particular, who enabled mam to enjoy the Meadowvale coffee mornings and craftwork she so enjoys.
A heartfelt thank you to everyone at Meadowvale not only from our mam but her family too.
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Review from Megan W (Daughter of Client) published on 15 September 2022
Submitted via Website • Report
Overall Experience5.0 out of 5
After moving to the area 1 and a half years ago we have had Meadowvale looking after my mum, who is 86, a full-time wheelchair user with early-stage dementia, as well as having a stroke in 2019 and doubly incontinent.
They give excellent professional support, giving Mum both dignity and respect if
it was not for their care Mum would have to have gone into a care home.
But the service they offer allows Mum to stay at the centre of her family allowing her to have an excellent quality of life. In a loving caring environment.
Thank you Meadowvale, you have supported me as well as my mum, even at short notice when I needed a little extra help you were there.
I can't imagine a more caring, professional, life-enhancing company who makes a difference, for both the person you care for as well as the support offered to me as my mum's main carer.
I would highly recommend you to one and all.
Thank you.
Reply from Ebony-May Lewis, Owner at Meadowvale Homecare
Thank you so much for this heartfelt review. We love that mum can stay at the heart of your family, exactly where she belongs. We are so glad you are happy with our service.
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Review from Christopher J (Husband of Client) published on 11 August 2022
Submitted via Website • Report
Overall Experience5.0 out of 5
This company has been caring for my wife since they began. She was the first on their books, and we're still with them - which, to me says a lot. Always caring, compassionate and friendly. Yes, there have been times when things didn't go to plan but that happens in all walks of life. We're kept in the
loop, and if you know what's happening it's calming, and if you're calm, then they're doing their job. Long may they reign over us - and if and when my time is due, guess who I'll turn to.
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Review from S L (Granddaughter of Client) published on 28 July 2022
Submitted via Website • Report
Overall Experience5.0 out of 5
Our late grandparent received care and support from this firm. We would recommend it to anyone. Staff are caring, friendly, funny, down-to-earth, well trained, very clean, and felt like part of our family. Couldn't do enough for them.
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Review from P R (Friend of Client) published on 27 May 2021
Submitted via Website • Report
Overall Experience5.0 out of 5
My late dear friend received exemplary care at home from the team at Meadowvale. She had up to 4 visits a day for several months, and increasing care as her health deteriorated. The team were always reliable, caring and pleasant. They managed to keep a balance between discretion and friendliness and
between professionalism and very welcome humour. Many went above and beyond to make my friend's remaining time as comfortable as possible.
My friend was always very independent and, therefore, it was with some trepidation that we awaited the first visit. It is not easy letting a stranger into one's home. But any qualms soon disappeared and my friend soon started to look forward to the visits. It made such a difference having home care and, as a result, my friend was able to remain in her home to the end, which was very much what she wanted.
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Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
23 Nov 2022
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Frequently Asked Questions about Meadowvale Homecare
What Type of Services does Meadowvale Homecare offer?
Meadowvale Homecare offers Home Care.
How many Carers does Meadowvale Homecare employ?
Meadowvale Homecare employs 60 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Meadowvale Homecare to verify any information. View our terms and conditions. Meadowvale Homecare has an Basic Service - more info.