Helping Hands Home Care (Maidstone)

2 Royal Star Arcade, High Street, Maidstone ME14 1JL
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9.0 7 Reviews
  • Helping Hands Home Care (Maidstone), Maidstone
Helping Hands Home Care (Maidstone) provides a home care service to people living in the Maidstone area of Kent.

A team of skilled and professional staff provide care that can be tailored to each individual's needs.

In addition to day visits, Helping Hands Home Care can provide a full live-in care service depending on the amount of care required.

Clients receive flexible care that can be adapted to personal requirements when it comes to food preparation, hobbies and shopping trips and days out.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £33.65

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Maidstone) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Paula Poulton (Branch Care Manager)

Helping Hands Home Care (Maidstone) Reviews (7)

9.0

Helping Hands Home Care (Maidstone) has a Review Score of 9.0 (9.000) out of 10, based on 3 reviews in the last 2 years. Over all time Helping Hands Home Care (Maidstone) has 7 reviews.

Overall Experience

  • 7
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Date Published

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4

Review from Jacqueline L (Client) published on 25 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been receiving care home Helping Hands for the past 9 months, previous and post knee surgery. All the carers have always been punctual and very flexible in terms of different tasks, some carers are versatile and help with tasks which I can't manage. Checking things are ok. It is always a pleasure
to see the cares who have become friends.

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Review from S P (Client) published on 17 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had home visits daily for about 6/7 weeks, 3/4 hour calls to help me shower and dress after I was fitted with a temporary catheter in A&E. The assigned regular carer was very experienced and helpful. They helped me to cope with a difficult situation and to get back into a routine.

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Review from Trevor C (Son of Client) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands visit my 90 year old mother six lunchtimes each week and have been doing so since September 2022. My widowed mother has vascular dementia and mobility problems, I put out a request on our local Facebook community page for recommendations for help and I received a couple of very good reviews
about Helping Hands. In the first instance someone from Helping Hands visited my mother and me to discuss her needs, which primarily involved preparing her main meal of the day. I purchase frozen microwave meals which needed to be heated up, as my mother was unable to follow the instructions. Every 6 months a safeguarding visit is made to ensure that my mother is happy with the service. All the staff are wonderful and my mother looks forward to their visit. The office staff are very professional and helpful and do a wonderful job in sorting out the rota each week and making modifications when emergency appointments arise. There is a website were you can read the carers comments about each visit.

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Review from Tom M (Husband of Client) published on 19 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Helping Hands Home Care (Maidstone) for a number of years now and cannot praise them enough, the level of service and attention to detail is second to none. Our regular carer is really great and my wife, who has Dementia, looks forward to her weekly visits. Despite her condition,
they do have some laughs together, as I do with her as well. Our carer is always respectful and fully understanding of my wife's needs and has been a great help to us both. I would go as far as saying she now feels like one of the family and I would have no hesitation in recommending Helping Hands to anyone who is considering a care organisation.

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Review from Joan B G (Client) published on 5 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am disabled and find Helping Hands are exactly that, the ladies are kind and cheerful and make you feel better as soon as they arrive, making sure you are comfortable before they leave.

Reply from Cleo Canning, Head of Marketing at Helping Hands Home Care (Maidstone)

Dear Joan,
Thank you so very much for your kind and thoughtful review. I’m so pleased that you are finding our service so helpful and our carers so kind and cheerful. We do our very best to ensure that we train and support our care team, select only the people we’d want to look after our loved ones too, so that you feel truly supported in every way!
Regards, Cleo.

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Review from Gladys P (Wife of Client) published on 27 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the reliable service provided by "Helping Hands". The care assistant who visits us on a weekly basis is very understanding and relates very well to my husband (who has dementia). She treats him with dignity and we feel that the management at "Helping Hands" assessed our needs
very accurately and took trouble to find a care assistant who would be a good match with us and meet our needs.

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Review from Maria (Wife of Client) published on 19 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands Maidstone offer a first class service, excellent assessment was carried out very quickly and care package put together. Very organised and efficient carers, not only for my husband they even care about myself as my husbands carer. Excellent management staff, always responsive, any problems
or changes dealt with very quickly. Total trustworthy carers. I would highly recommend Helping Hands team in the future.

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Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for Helping Hands Home Care (Maidstone) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Helping Hands Home Care (Maidstone) is calculated as follows: ( (18 Excellents x 5) ) ÷ 18 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Maidstone) is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Helping Hands Home Care (Maidstone)

What Type of Services does Helping Hands Home Care (Maidstone) offer?

Helping Hands Home Care (Maidstone) offers Home Care.

How many Carers does Helping Hands Home Care (Maidstone) employ?

Helping Hands Home Care (Maidstone) employs 100 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Maidstone) to verify any information. View our terms and conditions. Helping Hands Home Care (Maidstone) has an Enhanced Service - more info.