Helping Hands Home Care (Norwich)

107 Dereham Road, Norwich NR2 4HT
Review Us
9.6 12 Reviews
  • Helping Hands Home Care (Norwich), Norwich
Choosing the right care for you or a loved one can be a daunting task, but Carly’s team is available to listen to any of your worries and provide you with complete peace of mind that you’re in the best hands.

Helping Hands Home Care has been providing care to thousands of families for the past 30 years, so they know what it takes to deliver high-quality care to anyone in need. Whether you need one hour a week or constant round-the-clock care, they're here to help you and your loved ones.

They also ensure that every single one of their carers go through full background checks, including the Disclosure Barring Service (DBS), accompanied by several character references.

Not only are they one of the founding members of the United Kingdom Home Care Association (UKHCA), they're also fully regulated by the Care Quality Commission (CQC), which ensures all of their teams are delivering safe, effective and responsive care to all of their customers.
Show Helping Hands Home Care (Norwich) on the Map

Care Provided by Helping Hands Home Care (Norwich)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £36.20
  • Weekly Live-in Care Fees: from £1825

We charge 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Norwich) to find out the exact price for your requirements.

Contact Helping Hands Home Care (Norwich) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Helping Hands Home Care (Norwich) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Vic Poynter (Branch Care Manager)

Helping Hands Home Care (Norwich) Reviews (12)

9.6

Helping Hands Home Care (Norwich) has a Review Score of 9.6 (9.564) out of 10, based on 10 reviews in the last 2 years.
Over all time Helping Hands Home Care (Norwich) has 12 reviews.

Overall Experience
  • 11
  • 1
  • 0
  • 0
  • 0
Date Published
  • 12
  • 8
  • 10
  • 10
  • 2
Reviewer Connection to Helping Hands Home Care (Norwich)
  • 5
  • 4
  • 3
Total of 12, showing 1-12
Review from Neil B (Son of Client) published on 4 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping hands have made a massive positive impact on my Mums wellbeing and I can't praise enough the care and support she has received.
They were also very prompt when Mum needed to increase the care she was receiving.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Norwich)Good Morning Neil,

Thank you for taking the time to leave us a review, we really do appreciate it.
We are pleased to hear that Helping Hands have made such a positive difference to your Mum's wellbeing, and that the care and support she received has been so valuable. It is also wonderful to know the team were able to respond promptly when her care needs increased.

We will be sure to share your feedback with the team.
Kindest regards
Katie
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D P (Daughter of Client) published on 3 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping Hands have travelled with us on my mum's Alzheimer's journey for a number of years now. The carers and office staff really care about my mum and have always been compassionate and supportive to us all. Always going out of their way to accommodate any extra care whenever it is needed. I feel
my mum is treated with respect and dignity and couldn't wish for more and would recommend Helping Hands without hesitation.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Norwich)Good morning,
Thank you for taking the time to share such a thoughtful review. We are truly grateful for your kind words. It is wonderful to hear that our carers and office team have been able to support your mum throughout her Alzheimers journey, and that you have felt compassion, flexibility, and genuine care from everyone involved.
Knowing your mum is treated with dignity and respect means everything to us, and I will ensure your lovely feedback is passed on to the whole team. They will be very proud to hear how much their support has meant to you and your family.
Kindest regards
Katie
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Christine T (Daughter of Client) published on 2 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
All carers we have used are friendly and caring - they take time with my mum and she loves their chats. They perform all duties asked of them and are prompt and professional.
I have recommended without hesitation to my friends in similar circumstances to our own.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Norwich)Thank you very much for your lovely review. It is wonderful to hear that all of the carers supporting your mum have been friendly, caring, and take the time to chat with her those small moments of connection can make such a meaningful difference.
We are also so pleased to know that the team remain prompt, professional, and carry out every task as needed. Your confidence in recommending us to friends in similar situations truly means a great deal, and we are grateful for your trust in our support.
Kindest regards
Katie
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Robina C (Daughter of Client) published on 2 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping hands have been supporting my dad twice a week so he can shower safely. He is extremely pleased with the service provided, this is a big deal to us as a family, considering he was adamant that he would not have a carer, but, when he realised he couldn't manage without help , mums arthritis
is too severe for her to continue helping, he agreed to having a carer as long as it was a man, unfortunately this proved difficult as they are not that many male carers out there.
Dad agreed to meeting Paul who was very understanding with my parents , both in their late 80's & somewhat confused at times. Dad agreed to a trial of twice a week & he couldn't have been happier . Helping hands do their best to keep to the same lady for each visit , Dawn & both Dad & mum think she's great.
As a family we are very happy with the service proved & the peace of mind that dad is " in good hands "
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Norwich)Thank you so much for sharing this wonderful feedback about your fathers experience. It is truly heartwarming to hear how well he has settled into receiving support, especially given how hesitant he initially felt about having a carer.
We are delighted that Paul made such a positive first impression and supported both your parents with patience and understanding. It is also lovely to hear how much your dad and mum appreciate Dawns visits consistency is incredibly important, and the team will be so pleased to know she is making such a meaningful difference.
It is clear how much care and thought your family have put into ensuring your dad feels comfortable, supported, and respected, and we are honoured to play a part in helping him remain safe and independent at home. Knowing that this gives you all peace of mind truly means a lot.
Thank you once again for taking the time to share your experience.
Kindest regards
Katie
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M C (Son of Client) published on 26 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has only been a client for a few months but we can already see the beneficial boost to her life that her so-far weekly visit from Helping Hands staff brings her. Also, for me not being that local, it's great to know that the service delivered by Helping Hands staff allows both Mum and myself the
reassurance that, should problems begin to arise, I will as agreed between us be given a heads up to take action as assessed by their professional friendly client visitors. It's also very reassuring to know that Helping Hands care could be rapidly stepped up if the need arose. During the assessment process there was ample opportunity to define exactly what it was re wished Helping Hands to do for us and when, how often, how and who we wanted her visitation team to be. Since then they have stuck to the agreed terms, delivering friendly, on-time, reliable, good-value professional support in the way we wanted. Happy to recommend.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Norwich)Thank you very much for your wonderful feedback. We are delighted to hear how much your mum is already benefiting from her weekly visits and that our support gives both of you reassurance, especially with you living further away. It is great to know the assessment process felt thorough and that the agreed plan has been followed with friendly, reliable, ontime care.
Your kind words about the team and your recommendation mean a great deal to us.
Kindest regards
Katie
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Ann C (Client) published on 24 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Carers arrive mostly at their allotted time. They are always very cheerful when they walk in. If they are my regular ones they know my routine and what i like them to do. I do find it frustrating when a new one arrives and we have to go over where things go and what is required. Not their fault
i know.
I am always very pleased that when i phone in for extra hours for hospital/dental/doctors appointments the office are always very good at sorting this for me.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Norwich)Thank you very much for taking the time to share your feedback with us. We are pleased to hear that your carers mostly arrive at their allotted times and that they bring a cheerful and positive attitude to each visit. It is lovely to know that your regular carers understand your routine well and support you in the way you prefer.
We completely understand how it can feel frustrating when a new carer attends and needs guidance on where things are and what is required. While this is sometimes unavoidable, your feedback is very valuable, and we will share it with the team to help us continue improving continuity wherever possible.
We are also delighted to hear that you find our office team helpful when arranging additional hours for appointments. It is important to us that this process is smooth and reassuring for you.
Kindest regards
Katie
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from N H (Son of Client) published on 23 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother receives support 3 times per week currently. The carers are professional, friendly, responsive and ready to listen. Really happy with the Helping Hands carers and the organising team that regularly check in to make sure all is going well.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Norwich)Thank you for sharing this lovely feedback. We are so pleased to hear that your mother is receiving such positive support from our team. It is wonderful to know that the carers are professional, friendly, responsive, and always ready to listen. We are also glad that the organising teams regular check-ins have been helpful in ensuring everything continues to go well. Your kind words will mean a great deal to everyone involved in your mothers care.
Kindest regards
Katie
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S M (Daughter of Client) published on 20 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum is having a very positive experience with the care company so far. The carers are cheerful and willing to help with anything. I have been very happy with arrangements for cancellation of sessions when it is necessary.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Norwich)Good Morning,

thank you for sharing your feedback. We are so pleased to hear that your mum is having such a positive experience with our care so far. It is wonderful to know that the carers' cheerful approach and willingness to help have made a real difference. We are also glad that the arrangements around cancellations have been helpful and straightforward for you.
Our team will be delighted to hear your kind comments.
Kindest regards
Katie
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from B F (Client) published on 28 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pleased with the support and encouragement.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C H (Client) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Did all I asked efficiently and with good humour.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Val E (Client) published on 26 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's great being able to speak to someone and be put through quickly. Since going with them, I have had understanding and help. They are always happy easy to talk to. The carers are fantastic and extremely helpful.
Reply from Ata Bargar, Branch Care Manager at Helping Hands Home Care (Norwich)Hi Val, thank you so much for leaving such a wonderful review for us! I'm so thrilled to hear how pleased you are with our service and that you consider our carers to be so fantastic and extremely helpful. Your kind feedback is truly appreciated!
Best wishes.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M B (Client) published on 17 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All my service providers are competent, professional and very nice people. I would thoroughly recommend them to any person thinking of using your company. They deal with me as if I am a friend, not a client.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.6 (9.564)

Overview of Review Score

The Review Score of 9.6 (9.564) out of 10 for Helping Hands Home Care (Norwich) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.814 for Helping Hands Home Care (Norwich) is calculated as follows: ( (50 Excellents x 5) + (7 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 59 Ratings = 4.814
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Norwich) is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 = 4.75
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Apr 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Helping Hands Home Care (Norwich)

How many Carers does Helping Hands Home Care (Norwich) employ?

Helping Hands Home Care (Norwich) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Norwich) to verify any information. View our terms and conditions. Helping Hands Home Care (Norwich) has an Enhanced Service - more info.