Helping Hands Home Care (Norwich)

Recently, the amount of notice needing to be given in order to cancel a call (without having to pay) has increased from 2 days to 7 days. What a huge jump and a definite drawback to using this company. It's not reasonable to expect customers to plan ahead to this degree. Fine if you're going on holiday for 3 or more days but not otherwise.

Excellent overall service. Punctual, caring and thoughtful. Zoe and Julie have been, and continue to be, major factors in Marion's recovery. The office staff are invariably helpful. Many thanks to everyone at Hrlping Hands.

Helping Hands have been providing care for my 93 year old mother since June 2025 following discharge from hospital, initially once a week to help with showering, but now several times a week to support her increasing needs. I have also been able to arrange temporary additional cover for when I have been away on holiday which has been very much appreciated. They have provided excellent and compassionate care which have allowed my mother to remain independent in her own home. The staff are lovely and I can not recommend Helping Hands highly enough.

They were also very prompt when Mum needed to increase the care she was receiving.

Helping Hands have travelled with us on my mum's Alzheimer's journey for a number of years now. The carers and office staff really care about my mum and have always been compassionate and supportive to us all. Always going out of their way to accommodate any extra care whenever it is needed. I feel my mum is treated with respect and dignity and couldn't wish for more and would recommend Helping Hands without hesitation.

I have recommended without hesitation to my friends in similar circumstances to our own.

As a family we are very happy with the service proved & the peace of mind that dad is " in good hands "

Mum has only been a client for a few months but we can already see the beneficial boost to her life that her so-far weekly visit from Helping Hands staff brings her. Also, for me not being that local, it's great to know that the service delivered by Helping Hands staff allows both Mum and myself the reassurance that, should problems begin to arise, I will as agreed between us be given a heads up to take action as assessed by their professional friendly client visitors. It's also very reassuring to know that Helping Hands care could be rapidly stepped up if the need arose. During the assessment process there was ample opportunity to define exactly what it was re wished Helping Hands to do for us and when, how often, how and who we wanted her visitation team to be. Since then they have stuck to the agreed terms, delivering friendly, on-time, reliable, good-value professional support in the way we wanted. Happy to recommend.

I am always very pleased that when i phone in for extra hours for hospital/dental/doctors appointments the office are always very good at sorting this for me.

My mother receives support 3 times per week currently. The carers are professional, friendly, responsive and ready to listen. Really happy with the Helping Hands carers and the organising team that regularly check in to make sure all is going well.

My Mum is having a very positive experience with the care company so far. The carers are cheerful and willing to help with anything. I have been very happy with arrangements for cancellation of sessions when it is necessary.

Pleased with the support and encouragement.

Did all I asked efficiently and with good humour.

It's great being able to speak to someone and be put through quickly. Since going with them, I have had understanding and help. They are always happy easy to talk to. The carers are fantastic and extremely helpful.

All my service providers are competent, professional and very nice people. I would thoroughly recommend them to any person thinking of using your company. They deal with me as if I am a friend, not a client.