Helping Hands Home Care (Norwich)

107 Dereham Road, Norwich NR2 4HT
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7.8 4 Reviews
  • Helping Hands Home Care (Norwich), Norwich
Choosing the right care for you or a loved one can be a daunting task, but Carly’s team is available to listen to any of your worries and provide you with complete peace of mind that you’re in the best hands.

Helping Hands Home Care has been providing care to thousands of families for the past 30 years, so they know what it takes to deliver high-quality care to anyone in need. Whether you need one hour a week or constant round-the-clock care, they're here to help you and your loved ones.

They also ensure that every single one of their carers go through full background checks, including the Disclosure Barring Service (DBS), accompanied by several character references.

Not only are they one of the founding members of the United Kingdom Home Care Association (UKHCA), they're also fully regulated by the Care Quality Commission (CQC), which ensures all of their teams are delivering safe, effective and responsive care to all of their customers.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £34.60
  • Weekly Live-in Care Fees: from £1745

We charge 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Norwich) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Vic Poynter (Branch Care Manager)

Helping Hands Home Care (Norwich) Reviews (4)

7.8

Helping Hands Home Care (Norwich) has a Review Score of 7.8 (7.833) out of 10, based on 2 reviews in the last 2 years.
Over all time Helping Hands Home Care (Norwich) has 4 reviews.

Overall Experience
  • 3
  • 1
  • 0
  • 0
  • 0
Date Published
  • 4
  • 2
  • 2
  • 2
  • 2
Reviewer Connection to Helping Hands Home Care (Norwich)
  • 4
Total of 4, showing 1-4
Review from B F (Client) published on 28 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pleased with the support and encouragement.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C H (Client) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Did all I asked efficiently and with good humour.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Val E (Client) published on 26 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's great being able to speak to someone and be put through quickly. Since going with them, I have had understanding and help. They are always happy easy to talk to. The carers are fantastic and extremely helpful.
Reply from Ata Bargar, Branch Care Manager at Helping Hands Home Care (Norwich)

Hi Val, thank you so much for leaving such a wonderful review for us! I'm so thrilled to hear how pleased you are with our service and that you consider our carers to be so fantastic and extremely helpful. Your kind feedback is truly appreciated!
Best wishes.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M B (Client) published on 17 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All my service providers are competent, professional and very nice people. I would thoroughly recommend them to any person thinking of using your company. They deal with me as if I am a friend, not a client.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 7.8 (7.833)

Overview of Review Score

The Review Score of 7.8 (7.833) out of 10 for Helping Hands Home Care (Norwich) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.333 for Helping Hands Home Care (Norwich) is calculated as follows: ( (6 Excellents x 5) + (4 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 12 Ratings = 4.333
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Norwich) is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Apr 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Helping Hands Home Care (Norwich)

What Type of Services does Helping Hands Home Care (Norwich) offer?

Helping Hands Home Care (Norwich) offers Home Care.

How many Carers does Helping Hands Home Care (Norwich) employ?

Helping Hands Home Care (Norwich) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Norwich) to verify any information. View our terms and conditions. Helping Hands Home Care (Norwich) has an Enhanced Service - more info.