Helping Hands Home Care (Norwich)

107 Dereham Road, Norwich NR2 4HT
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2 Reviews
  • Helping Hands Home Care (Norwich), Norwich
Choosing the right care for you or a loved one can be a daunting task, but Carly’s team is available to listen to any of your worries and provide you with complete peace of mind that you’re in the best hands.

Helping Hands Home Care has been providing care to thousands of families for the past 30 years, so they know what it takes to deliver high-quality care to anyone in need. Whether you need one hour a week or constant round-the-clock care, they're here to help you and your loved ones.

They also ensure that every single one of their carers go through full background checks, including the Disclosure Barring Service (DBS), accompanied by several character references.

Not only are they one of the founding members of the United Kingdom Home Care Association (UKHCA), they're also fully regulated by the Care Quality Commission (CQC), which ensures all of their teams are delivering safe, effective and responsive care to all of their customers.

Care Provided by Helping Hands Home Care (Norwich)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Substance Misuse
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Vic Poynter (Branch Care Manager)

Funding & Fees Guide for Helping Hands Home Care (Norwich)

  • Prices
  • Domiciliary Care From £34.60 per hour.


  • We charge 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.


Helping Hands Home Care (Norwich) Reviews (2)

Over all time Helping Hands Home Care (Norwich) has 2 reviews.

Overall Experience

  • 2
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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

It's great being able to speak to someone and be put through quickly. Since going with them, I have had understanding and help. They are always happy easy to talk to. The carers are fantastic and extremely helpful.

Reply from Ata Bargar, Branch Care Manager at Helping Hands Home Care (Norwich)

Hi Val, thank you so much for leaving such a wonderful review for us! I'm so thrilled to hear how pleased you are with our service and that you consider our carers to be so fantastic and extremely helpful. Your kind feedback is truly appreciated!
Best wishes.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

All my service providers are competent, professional and very nice people. I would thoroughly recommend them to any person thinking of using your company. They deal with me as if I am a friend, not a client.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overview of Review Score

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Apr 2020

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Requires improvement
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (2)

Attila

Attila Bargar

Job Title: Branch Care Manager

Joined: 2023

About Me:


I am Attila (Ata) the Flagship Branch Manager of Helping Hands in Norwich. My responsibility is to oversee and set up every care package in the area and to ensure that my team deliver a higher quality of care than any other care company in Norwich; I have to ensure our service users remain safe, independent and happy in their own homes.


Jill

Jill Hopcraft

Job Title: Regional Care Director - East

Joined: 2016

About me


Hi, I’m Jill. As the Head of Live-in Care, I ensure that our customers across the East of the UK have a high level of support and service. I’ve been involved in the care sector for around 15 years now and I’ve never looked back! I love the interaction I have with both our customers and their carers and I’m proud of the service we provide.

Experience


Before I joined Helping Hands, I worked for a small agency as a director of care but left to find a more established company, which is where Helping Hands comes in. I’ve also specialised in sheltered housing support, managing the housing and the care for residents with various needs.


From this, I extended to domiciliary care and eventually managed 18 sheltered schemes, five extra care schemes and five domiciliary care services. Throughout my roles in care, I’ve always strived to provide a flexible, person-centred service, assisting young people and vulnerable adults, and have gained numerous qualifications, including:


•   HCPA Advanced Safeguarding Champion Pathway
•   Level 3 Coaching and Mentoring
•   QCF Level 4 Support for Independent Living
•   QCF Level 5 Diploma in Management and


Leadership


I’ve undertaken a range of modules in dementia awareness and moving & handling to name just two and I’m keen to share my knowledge with our carers so they can continue providing a high level of care to our customers.


Why I chose Helping Hands


I am very proud to work for Helping Hands. The services we provide are of a high quality and I have a fabulous team of managers who all work extremely hard and are all incredibly committed. Not only was I keen to join Helping Hands given its reputation in the sector.


Frequently Asked Questions about Helping Hands Home Care (Norwich)

What Type of Services does Helping Hands Home Care (Norwich) offer?

Helping Hands Home Care (Norwich) offers Home Care.

How many Carers does Helping Hands Home Care (Norwich) employ?

Helping Hands Home Care (Norwich) employs 50 carers.