Fortune Life Home Care

235 Hayling Road, Watford WD19 7NU
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9.7 39 Reviews
  • Fortune Life Home Care, Watford
Fortune Life Home Care provides comprehensive and flexible care packages to allow people to keep living at home with their privacy and dignity respected at all times.

Their person-centred care services include home care, live-in care, palliative and dementia care. These services can be provided via either short visits or 24-hour care, should the individual need it.

The agency received a 'Good' rating from the CQC on July 2018 for their high-quality care services.

Mental stimulation and simple physical exercise are strongly encouraged and factored into Fortune Life's personal and support plans depending on individual needs and interests.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Competitive prices, please call for more information

Good to Know

Owner

  • Fortune Life Home Care

Person in charge

  • Elda Sundram (Owner/Manager)

Fortune Life Home Care Reviews (39)

9.7

Fortune Life Home Care has a Review Score of 9.7 (9.662) out of 10, based on 13 reviews in the last 2 years.
Over all time Fortune Life Home Care has 39 reviews.

Overall Experience
  • 31
  • 7
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Date Published
  • 39
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  • 13
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Reviewer Connection to Fortune Life Home Care
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Total of 39, showing 1-20
Review from Lisa S (Daughter of Client) published on 5 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is an exceptional care company. The Manager and staff are charming, polite, helpful, friendly, enthusiastic, kind, gentle and professional. I could go on!
Nothing is too much for them. They help my father with is medical needs and household chores like making his lunch, putting the shopping away,
making the beds and the housework leaving everything gleaming! They still make time to sit and chat with my parents and make guests cups of tea!
Even with my father's poor mobility, it was no trouble for them to take him to the dentist and back again and help with his aftercare.
My exhausted mother said this is the first time she has been able to relax in the 14 months since my father became ill and has even managed a nap as she has such confidence in their ability to look after him.
Both my parents feel there is genuine compassion and kindness and feel very well cared for. We really wished we had found this wonderful company sooner and we highly recommend them.
Reply from The Manager, Owner/Manager at Fortune Life Home Care

Thank you for the kind positive review, it means a lot to us! We will continue to strive and achieve the best care possible

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Review from J H (Wife of Client) published on 3 September 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Carers inexperienced. Often language difficulties. Not sure what duties carers are expected to do. Not carried out the duties contracted for. No check-up re dementia husband.
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Review from Jane M (Wife of Client) published on 1 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fortune Life has turned out to be everything we could wish for in a home care package.
We needed to find carers speedily before my husband could be discharge from hospital and within a few hours of contact, the owner came to visit him in the ward. 24 hours later we were home and on the rota. She
and the staff are an amazing team of individuals who deliver professional and compassionate care and so much more. They are endlessly patient, cajoling my husband to take his medication and food with good humour and a light touch. I am also well supported and my many questions and insecurities are addressed which I am grateful for. The company's communication is good and they are proving to be totally reliable.
Reply from Eldalyn Sundram, Owner/Manager at Fortune Life Home Care

Thank you very much. We appreciate your kind words. This means so much to us to continue what we love to do.

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Review from Maria B (Daughter of Client) published on 3 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care our dad receives from our carers is nothing short of exceptional. He is treated with kindness, patience and compassion from a small team of wonderful, dedicated people. They are reliable, turn up on time, anticipate his needs and are genuinely interested in dad's health and well being. The
personal connection that has been built with dad (and mum)is also very special and makes a difference to both their lives. We feel very lucky to have found Fortune Life and highly recommend them to anyone looking for a carer who treats their clients like family.
Reply from Eldalyn Sundram, Owner/Manager at Fortune Life Home Care

Really appreciate this. We are so very happy, too. We are so lucky to have helped and cared for wonderful people and their families. This means a lot to us.

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Review from P H (Client) published on 19 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everything is excellent since 2016. The attention that I have received is extremely
good, including previously my elderly parents, I can recommend highly enough
The care and kindness that I have received.
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Review from L P (Daughter of Client) published on 28 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have had a carer for my father for around 5 years as and when required. She would come in to give him a shower, help him dress and make sure he had eaten. More recently his carer has been responsible for helping prepare meals and made sure my father was fed and had taken his medication. His carer
is an absolute joy and my dad is very fond of her. She is totally trustworthy, gave me regular updates and her standard of care was 100%. I knew dad was in safe hands. I have absolutely no concerns about recommending his carer for future care work.
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Review from D P (Client) published on 12 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
She is always helpful and cheerful.
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Review from B C (Son of Client) published on 31 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our experience with Fortune Life Homecare has been nothing but exemplary. Their care and attention to our mum were simply as wonderful as she could be. difficult to deal with. They looked after mum showing her dignity was always considered.
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Review from R B (Client) assisted by family/friend published on 27 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care I receive from Fortune Life Home Care. The carers are always helpful kind and punctual. They take time to ensure all my needs are met and to make sure that I am okay.
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Review from Sarah G (Daughter of Client) published on 14 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the care the manager and the team provide for my mother. They are kind patient and good-humoured. They are reliable and don't let me down and I feel happy mum is in safe hands while I'm at work. The manager has the same carers looking after Mum (including herself) to reassure her.
The manager has provided care at short notice and there is regular communication between us. The carers write a note each visit to say how Mum has been that day.
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Review from G P (Client) published on 11 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent caring help with shaving, dressing, clear-ups, and seeing me safely downstairs for breakfast in the mornings. Would not have been able to cope without her.
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Review from M N (Daughter of Client) published on 24 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The overall standard of care and dignity is excellent. Unless prompted, household care is not to the highest standard. Caring for my mother is of great importance to my brother and I. Sometimes there is a lack of communication between myself and the carers, if there is a lack of anything I need to know
e.g fan not working.
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Review from S W (Daughter of Client) published on 7 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mother receives is professional, caring and competent. Both my mum and I trust the carers that come, and she gets on really well with them. We consistently have the same two carers each week (bar holidays), and that is really great for my mum. The organisation is easy to contact, and I feel
my mu's care needs are well met.
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Review from Rashmi T (Daughter of Client) published on 24 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our carer continuously shows care, compassion, respect and excellent standards, which we are very grateful for. He pays attention to every detail and provides the utmost high quality care, along with the manager. We could not ask for better care. Both go out of their way to help my dad and family, always
going the extra mile for everything, including the small things which really count too. Both are reassuring, lovely and kind people. Lucky to have them!
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Review from Louise M (Daughter-in-law of Client) published on 16 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We continue to be very pleased with the care provided. The team are always willing to go the extra mile. My mother-in-law is very happy with all the carers that visit and the positive impact they have on her quality of life.
Reply from Eldalyn Sundram, Owner/Manager at Fortune Life Home Care

Many thanks for your review, we always try our hardest.

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Review from Susan G (Wife of Client) published on 11 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good and helpful. Have recommended to friends. Nice and friendly carers.
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Review from J A (Wife of Client) published on 1 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We were very happy with the night carers - very helpful and caring.
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Review from M G (Client) published on 13 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All good and happy with the service.
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Review from M O (Client) published on 30 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Comes highly recommended. Always complete the task in hand. Going above and beyond, adhering to guidelines, amazing care always. Supports in all extended avenues where required. Always compassionate and dependable. In my vulnerable position, I have been made to feel totally safe.
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Review from Jackie M (Daughter of Client) published on 20 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and her lovely team of carers took over from another care agency that were struggling to get two carers for Mum at the time when her condition had deteriorated.
The manager swooped in and was like an angel when things had become quite stressful and sad for Mum.
We are so pleased with the
care given and things have become much calmer, which has helped so much with Mum's anxiety.
Catheter care and the complications that can come with that have become much more manageable.
We are very pleased and Mum is much happier.
Well done all.


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Current Review Score: 9.7 (9.662)

Overview of Review Score

The Review Score of 9.7 (9.662) out of 10 for Fortune Life Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.662 for Fortune Life Home Care is calculated as follows: ( (60 Excellents x 5) + (9 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 77 Ratings = 4.662
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Fortune Life Home Care is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Jul 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

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Frequently Asked Questions about Fortune Life Home Care

What Type of Services does Fortune Life Home Care offer?

Fortune Life Home Care offers Home Care.

How many Carers does Fortune Life Home Care employ?

Fortune Life Home Care employs 6 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Fortune Life Home Care to verify any information. View our terms and conditions. Fortune Life Home Care has an Enhanced Service - more info.