Fortune Life Home Care

235 Hayling Road, Watford WD19 7NU
Review Us
9.8 39 Reviews
  • Fortune Life Home Care, Watford
Fortune Life Home Care provides comprehensive and flexible care packages to allow people to keep living at home with their privacy and dignity respected at all times.

Their person-centred care services include home care, live-in care, palliative and dementia care. These services can be provided via either short visits or 24-hour care, should the individual need it.

The agency received a 'Good' rating from the CQC on July 2018 for their high-quality care services.

Mental stimulation and simple physical exercise are strongly encouraged and factored into Fortune Life's personal and support plans depending on individual needs and interests.
Show Fortune Life Home Care on the Map

Care Provided by Fortune Life Home Care

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Competitive prices, please call for more information

Good to Know

Owner

  • Fortune Life Home Care

Person in charge

  • Elda Sundram (Owner/Manager)

Fortune Life Home Care Reviews (39)

9.8

Fortune Life Home Care has a Review Score of 9.8 (9.769) out of 10, based on 11 reviews in the last 2 years.
Over all time Fortune Life Home Care has 39 reviews.

Overall Experience
  • 31
  • 8
  • 0
  • 0
  • 0
Date Published
  • 39
  • 5
  • 7
  • 11
  • 28
Reviewer Connection to Fortune Life Home Care
  • 13
  • 12
  • 6
  • 3
  • 2
  • 1
  • 1
  • 1
Total of 39, showing 21-39
Review from D M (Client) published on 5 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We look forward to all the staff; they are all very good at looking after us.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J B (Client) published on 1 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from L P (Daughter of Client) published on 4 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We needed home care for my mother at short notice following an unexpected hospital stay. From the beginning, Fortune Life Home Care were reassuring, professional and caring. They took time to get to know my mother and father and understand their needs in a courteous, respectful way. They now care as
much for my father as my mother as his needs have increased.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from P W (Wife of Client) published on 27 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found all the staff very friendly and helpful. Nothing is too much trouble.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M B (Mother of Client) published on 24 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Having had the experience of different agencies in the past, I am pleased with the care agency performance-wise. It's not only an agency and also are very caring towards my son - the client. I also appreciate the punctuality and efficient approach to us the clients. My feelings of a care agency are
proved by the carer towards my son and I appreciate it.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from P D (Client) published on 21 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the service and would recommend to others.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Rosemary W (Client) published on 16 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have used the service for 2-3 years for my husband until he died recently and I have used it for myself sometimes since then. The staff member who comes is thoroughly reliable, knowledgeable and professional and I have every confidence in her.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from G M (Daughter of Client) published on 2 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fortune Life Home Care has been an incredibly wonderful source of support for my mother. Professional and empathetic, the team has responded very well to her changing needs and the challenges this year and covid have brought.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Michael W (Wife of Client) published on 7 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our carer is knowledgeable, caring and friendly and good with dementia. Always on time and professional in every way.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Martyn F (Client) published on 29 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am extremely happy with a Fortune Life Home Care.
They treat me with dignity they are always punctual reliable and professional.
They go way beyond the call of duty.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Valerie C (Daughter-in-law of Client) published on 1 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care offered to my mother in law has always been excellent. They kept us well informed of any concerns, dealt with issues as they arose; would do extra time when a problem occurred, e.g go round and give her lunch if she refused to go to the Day Club etc. We believed Mum was unsafe living alone,
but she didn't agree and could put up a very good act when social services assessed her. Eventually, a situation arose which made social services agree with us and then they wanted her in a home more or less immediately! Unfortunately, we were going on holiday and lived 2hrs away. We contacted the manager of Fortune Life and Mum's carer. They responded in a manner that went beyond the call of duty. The carer packed Mum's bag etc., took it to the home so social services could deal with the transition and generally supported us to make the necessary arrangements for as smooth a transition as this difficult move could be. Their help meant we went away with peace of mind.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Gillian F (Daughter of Client) published on 15 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very friendly, efficient and professional. My dad was very well cared for and was sad to say goodbye when he was able to manage without them.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Trevor (Son of Client) published on 20 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fortune Life have been supporting my mother who is 93 and has dementia for a couple of years; they have always done an excellent job. We live 2 hours away from her, so if there is a problem or we are concerned about her, it is difficult to respond quickly. Her carer will always check things out for
us and generally keeps us well informed of any issues my mother may have. They are always prepared to go that extra mile to help her.
My wife and I went away for 3 weeks and we asked them to support her in any way that was necessary while we were gone. She did have some problems, but they were taken care of, so we had a stress free trip. Without the support of Fortune Life, looking after my mother would be so much more difficult, they are a life line!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Urmesh G (Son of Client) published on 22 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent level of care, kind and thoughtful carers.
Aware of the person's cultural needs.
Timely arrival, are always ready to listen and help.
Treat my mother like family.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Georgie B (Daughter of Client) published on 3 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fortune Life have provided my father with excellent care. They were all kind, considerate, patient and always very willing to accommodate any requests or changes if possible. They also kept me well informed of my father's condition and were always happy to discuss any concerns. We're very sorry they
can no longer cover our area but would have them back any time. A wonderful service by very lovely people.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Dawood K (Brother of Client) published on 2 March 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
The service was provided with efficiency and compassion, we had asked for two visits during a busy morning and evening period which was provided.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Brenda A (Daughter of Client) published on 29 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very reliable company with great empathy. Carers are competent and treated my mother with kindness and dignity. More than happy to recommend.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from William H (Husband of Client) published on 17 January 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Fortune Life took on my wife's case in a very busy time around Christmas making it possible to bring her home from the hospital. Without this help, she would have stayed there longer and deteriorated further. With their help, she has improved quicker than we expected and there is hope for some return
to her old self. We will always be grateful for what they have done for us.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Barbara B (Client) published on 12 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fortune Life has helped us through some very difficult times. Their staff have been very caring and reliable. Would thoroughly recommend them.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.8 (9.769)

Overview of Review Score

The Review Score of 9.8 (9.769) out of 10 for Fortune Life Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.769 for Fortune Life Home Care is calculated as follows: ( (51 Excellents x 5) + (13 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 65 Ratings = 4.769
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Fortune Life Home Care is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Jul 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Fortune Life Home Care to verify any information. View our terms and conditions. Fortune Life Home Care has an Enhanced Service - more info.