Medcom Personnel Ltd

Adelaide House, 1 Falcon Road, Belfast BT12 6SJ

Medcom Personnel provides a range of domiciliary care services to older people, adults and children. The trained and experienced care staff strive to ensure customers’ independence, wellbeing, dignity and quality of life are retained, providing a good quality alternative to care and residential homes.

A number of care packages are available and all are tailored to individual needs. Personal care and live-in care are available for those who require help and support with day-to-day tasks, enabling the client to stay in their own home and remain independent for as long as possible. Adelaide House at Medcom Personnel also offers respite care, supported living, complex care, hospital discharge, night care, palliative care, sleeping care and rapid response.

Staff undergo a stringent recruitment process to ensure only the best people are chosen to provide care and support for customers.

Group : Medcom Personnel Ltd

Person in charge: Irene Mtisi (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 10

Fees Guide: 22

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • High Dependency Care, two carers attending • Hospital Discharge • Learning Disability • Medication Assistance • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sit in Service

Latest The Regulation and Quality Improvement Authority* Report on Medcom Personnel Ltd: click here

* The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

Overview

The Review Score of 7.2 (maximum of 10) for Medcom Personnel Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Medcom Personnel Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 2.5 out of 5 from 6 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.676 for Medcom Personnel Ltd is calculated as follows: ( (23 Excellents x 5) + (11 Goods x 4) ) ÷ 34 Ratings = 4.676

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 2.5 Points relating to the number of positive Reviews for Medcom Personnel Ltd is based on 6 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5 then divided by 2 = 2.500

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.2 Medcom Personnel Ltd has a Review Score of 7.2 (7.176) from 6 Reviews

Average Ratings

  • Excellent
    4
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Medcom Personnel Ltd?

  • Extremely LIKELY
    5
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Medcom Personnel Ltd

  • Client / Service User
    4
  • Daughter of Client/Service User
    2

I find the carers who come to my aunt very patient and caring as she can sometimes get slightly confused at times. They always treat her with respect and look after her well.

How likely would you be to recommend Medcom Personnel Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Average Rating:   5 out of 5

Happy with the care provided.
Staff are friendly and have time for a chat.
Good to have a choice of female or male carer.

How likely would you be to recommend Medcom Personnel Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Average Rating:   4.4 out of 5

I was really thankful that a care package was organised for me so quickly when I was discharged from hospital.
The management have been most helpful at setting the times for a care worker to call. Tis means that family can leave me and get to their place of work and know that I am being looked after. All my care workers have been well trained to help me and also to be careful with all things in my home. Such an excellent care package that I depend on from day to day.
Thanks

How likely would you be to recommend Medcom Personnel Ltd? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.7 out of 5

Excellent service.

How likely would you be to recommend Medcom Personnel Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

The care workers go the extra mile to ensure my mum who has dementia is well cared for.

How likely would you be to recommend Medcom Personnel Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4 out of 5

Very reliable with dependable staff and excellent service.

How likely would you be to recommend Medcom Personnel Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Submit a Review for Medcom Personnel Ltd

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Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

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Awards / Recognitions

May 2017

Top 10 Home Care Groups 2017

Recipient: Medcom Personnel Ltd

Date: Monday 01 May 2017

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