Nurse Next Door

4 Tudor Court, Brighton Road, Sutton SM2 5AE
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9.9 32 Reviews
  • Nurse Next Door, Sutton
Nurse Next Door believes that seniors want more than to just have their basic needs met. They want to feel happy, have a sense of purpose and make their own choices about what they want to do. Nurse Next Door believes seniors can age safely and happily at home and the care team goes the extra mile to make life better for you and your loved one.

That’s where Happier Ageing® comes in. Nurse Next Door caregivers find out what clients have always dreamed of doing — or a passion they had when they were younger — and find creative ways to make it happen. This could mean learning how to cook a new dish, visiting the local aquarium, or having a Hawaiian-themed celebration on the patio. The team goes above and beyond to bring happiness into clients’ lives.

Whether you need a helping hand a few hours a week or a full-time caregiver, Nurse Next Door can set up care with as little as 24 hours’ notice. Your care plan is customised to your unique needs, and the team manage everything every step of the way.

All staff are selected very carefully and a rigorous recruitment and training process, including DBS and full references, ensures exceptional care every time.

The services provided by Nurse Next Door are fully regulated by the relevant governing bodies including CQC and the team hold themselves to very high standards.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care
  • High Dependency Care, two carers attending

Funding & Fees

  • Hourly Visiting Care Fees: from £32
  • Weekly Live-in Care Fees: from £1424.50

These prices are only a guideline, please contact Nurse Next Door to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Nurse Next Door

Person in charge

  • Prashant Patel (Director)

Nurse Next Door Reviews (32)

Total of 32, showing 1-20
9.9

Nurse Next Door has a Review Score of 9.9 (9.878) out of 10, based on 22 reviews in the last 2 years. Over all time Nurse Next Door has 32 reviews.

Overall Experience

  • 28
  • 3
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Date Published

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Review from Pauline M (Client) published on 1 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I get is very understanding and thoughtful nothig nto much trouble. The visits cheer up my day.

Reply from Prash Patel, Director at Nurse Next Door

Thank you for the feedback, it is great to know that we are making a difference to our customers and making you happy.

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Review from Dale B (Client) published on 14 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service has been great so far everyone is very helpful.

Reply from Prash Patel, Director at Nurse Next Door

Thank you so much for your kind words. We're delighted to hear that you've had a positive experience with our team and that you find everyone helpful. Your feedback means a lot to us, and we're committed to continuing to provide the best possible care and support. If you ever need anything or have suggestions on how we can improve further, please don't hesitate to let us know. Thank you for choosing us.

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Review from U Z (Daughter-in-law of Client) published on 30 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is very happy with the services provided by Nurse Next Door. She is taken good care of by her carer.

Reply from Prash Patel, Director at Nurse Next Door

Thank you so much for sharing your kind feedback. We are delighted to hear that your mother-in-law is happy with the care she receives from Nurse Next Door. Ensuring the well-being and comfort of our clients is our top priority, and it's wonderful to know that her carer has been able to make a positive difference in her life.

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Review from E H (Client) published on 6 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers very helpful and happy.

Reply from Prash Patel, Director at Nurse Next Door

Thanks so much for the lovely feedback. We're really glad to hear our carers have been helpful and brought a bit of happiness too. It means a lot to us.

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Review from M W (Wife of Client) published on 24 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service - staff are very good and very caring.

Reply from Prash Patel, Director at Nurse Next Door

Thank you so much for your kind words. We're thrilled to hear that you had a great experience and that our team made you feel cared for. Providing excellent service with a personal touch is what we strive for every day. We truly appreciate your support.

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Review from G F (Daughter of Client) published on 16 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers that support us are professional, efficient, and very polite. Have already recommended nurse next door to friends and family and they've had wonderful experiences too. Very efficient about working around all of our schedules.

Reply from Prash Patel, Director at Nurse Next Door

Thank you so much for your kind words and for taking the time to share your experience. We're thrilled to hear that our carers have been professional, efficient, and polite, and that we've been able to accommodate your schedule smoothly. It means the world to us that you've recommended Nurse Next Door to your friends and family and we're so glad to hear they've had wonderful experiences as well. Your trust and support truly inspire us to keep doing what we love.

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Review from G K (Client) published on 15 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are fantastic, no faults at all, 10/10

Reply from Prash Patel, Director at Nurse Next Door

Thank you so much for your kind words. We're thrilled to hear that you're happy with the care you're receiving. Your carers will be so pleased to know their hard work is appreciated. A 10/10 means the world to us.

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Review from S B (Client) published on 15 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All very good. The carers are very nice.

Reply from Prash Patel, Director at Nurse Next Door

Thank you for your lovely review. We're so glad to hear that you're happy with the care and that our carers are making a positive difference. We'll be sure to pass on your kind words to the team.

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Review from K P (Son of Client) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nurse next door have been taking care of my mother for a little while now and service is great! The carers and office staff I've spoken to are kind and professional. Lovely people and would 100% recommend!!

Reply from Prash Patel, Director at Nurse Next Door

Thank you for your wonderful feedback! We're so glad to hear that you've had a positive experience with Nurse Next Door. Our caregivers and office staff are dedicated to providing kind and professional service, and it means a lot to know that their efforts are making a difference for your mother.

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Review from J L (Son of Client) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my father received was exceptional. All the members of staff were compassionate, patient, attentive, and professional.
We are truly grateful for their support. We would highly recommend them.

Reply from Prash Patel, Director at Nurse Next Door

Thank you so much for your kind words. We are truly honored to have been a part of your father's care journey. Our team is dedicated to providing compassionate and professional support, and knowing that we made a positive impact on your family means the world to us.Your recommendation is deeply appreciated, and we are grateful for your trust. If there is anything more we can do for you in the future, please don't hesitate to reach out.

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Review from R S (Son of Client) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nurse Next Door provided exemplary care for my elderly father at home this allowed us to keep him at home for much longer than would have otherwise been necessary. They were always prompt courteous and couldn't do enough to help.
I would certainly not hesitate to recommend Nurse Next Door for their
home care services.

Reply from Prash Patel, Director at Nurse Next Door

Thank you so much for your kind words! We are truly honoured to have been a part of your father's care journey and to have helped him remain at home for as long as possible. Our team is dedicated to providing compassionate, reliable support, and it means the world to us to hear that you had such a positive experience. Your recommendation is greatly appreciated, and we're always here if you ever need anything in the future.

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Review from A H (Mother of Client) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very reliable for time.
Very pleasant to son.

Reply from Prash Patel, Director at Nurse Next Door

Thank you for your kind words; it is very much appreciated.

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Review from A W (Client) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experiences have been excellent, and all the ladies who came to see me have been very helpful and friendly.

Reply from Prash Patel, Director at Nurse Next Door

That is great to hear as we try and select the right person to do the visits, and your valuable feedback will be passed back to the team, so thank you.

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Review from J K (Client) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel very happy and privileged to have discovered the Home Care Next Door nurse team! They are incredibly kind, punctual, and professional experts in their field. I will definitely use their services again and am more than happy to recommend them to anyone looking for compassionate help, as they are
truly dedicated to their work! Thank you once again to a particular member of staff for your best care!

Reply from Prash Patel, Director at Nurse Next Door

Thank you so much for your glowing review! We are truly grateful for your kind words and are delighted to hear that you had such a positive experience with our team. Our carers and nurses are dedicated to providing compassionate, professional, and reliable care, and your feedback reaffirms our commitment to excellence. We sincerely appreciate your recommendation and look forward to assisting you again whenever needed. Thank you once again for your trust and support!

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Review from I H (Client) published on 10 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers very good. They help me.

Reply from Prash Patel, Director at Nurse Next Door

Thank you. We're so glad to hear that our carers have been helpful to you. Your satisfaction and well-being are our top priorities, and we're always here to support you. If there's anything more we can do for you, please don't hesitate to let us know!

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Review from H W (Husband of Client) published on 6 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers have been polite (bar one), friendly, and professional. The office staff have been great when I have requested a change of carer. I would not hesitate in recommending your services to a friend.

Reply from Prash Patel, Director at Nurse Next Door

Thank you for your kind words and for taking the time to share your feedback. We're delighted to hear that you've had a positive experience with our carers and office staff. Your recommendation means a lot to us. If there's anything we can do to improve further, please don't hesitate to let us know.

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Review from Karina M (Daughter of Client) published on 6 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had a wonderful experience with Nurse Next Door. They have wonderful staff who have supported my dad and stay in his home and he does enjoy their visits.
I have found the team to be flexible and supportive and I look forward to continuing their care for my father for as long as possible.

Reply from Prash Patel, Director at Nurse Next Door

We truly appreciate your thoughtful feedback. We're delighted to hear that your father is enjoying his visits and that our team has been able to provide the support and flexibility you need. It's our privilege to be a part of his care journey, and we look forward to continuing to support him for as long as possible. If there's anything more we can do, please don't hesitate to reach out.

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Review from John C (Nephew of Client) published on 18 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank you enough for the exceptional care you have provided to my uncle. From the very beginning, your team has been incredibly professional, compassionate, and attentive. They've gone above and beyond to ensure my uncle's comfort and well-being, and we've seen such a positive difference in
his quality of life since he started receiving their services.
We are grateful for everything you've done for my uncle. I can confidently recommend them to anyone looking for a reliable and compassionate care service.

Reply from Prash Patel, Director at Nurse Next Door

It is always satisfying knowing our team is making such a difference to your uncle and will continue to help in any way we can so thank you for taking the time to post this review.

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Review from A P (Daughter of Client) published on 27 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing customer service and support! Managers and so friendly and helpful. Could not recommend a better home care service in the whole of the UK! They've done an absolutely tremendous job looking after my mother she could not be happier!

Reply from Prash Patel, Director at Nurse Next Door

You're very welcome! It's truly our privilege to care for your mum, and we're so grateful for your trust and kind words. We understand how important her well-being is, and we're committed to providing the best care possible. Thank you for your continued support - it means a lot to us.

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Review from W H (Daughter of Client) published on 25 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I organised carers from Nurse Next Door to care for the needs of my father when he came out of hospital. They were very quick to put a care plan in place and the carers were helpful and friendly. The app is very useful. Being able to see that a visit has taken place and comments from the carer on
the app, is very reassuring that my father has been well cared for. Overall we are very happy with their service and continue to use them.

Reply from Prash Patel, Director at Nurse Next Door

Thank you for your kind words, the whole team loves to get great feedback like this so it is very much appreciated.

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Current Review Score: 9.9 (9.878)

Overview of Review Score

The Review Score of 9.9 (9.878) out of 10 for Nurse Next Door is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.878 for Nurse Next Door is calculated as follows: ( (125 Excellents x 5) + (3 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 131 Ratings = 4.878

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Nurse Next Door is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Feb 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (3)

Prash

Prash Patel

Job Title: Managing Director

Joined: 2014

As a Qualified Ophthalmic Optician over 22 years, I helped Specsavers build their famous brand by owning and running 4 very successful businesses from 1998 to 2020. During this time, I developed extensive healthcare, retail and customer service skills which led me to create the Care More brand in 2014 to provide exceptional care services every time.


As a company, we are always looking to improve our service and coverage in this important area of Healthcare. We are all very proud to have a good reputation with all the councils we work with and were also chosen to represent our field in the care sector by the Parliamentary Review Team

Karen

Karen Patel

Job Title: Director

Joined: 2014

As a person I thrive on helping others. I’m enthusiastic about customer care and I value learning from others’ experiences. I have worked in the healthcare industry for 30 years and my direct involvement in working with and caring for customers, as both a qualified Optometrist and qualified Audiologist has helped me understand the importance of customer care, including the care of the whole family group.


During my time as a director of several Specsavers stores, we were awarded many customer service awards. I am now using my knowledge in the social care industry to help provide the best care we can.
Care More has developed a great team, which we are always looking to enhance, it’s a team I am very proud to be a part of.

Emma

Emma Pickavance

Job Title: Deputy Manager

Joined: 2021

I have worked in the social care industry for 7 years now.


I have a Level 3 NVQ in lead adult social care and I was previously a Team Supervisor providing specialist residential care for adults with complex physical disabilities and learning disabilities.


I have the responsibility of growing our amazing team and am always trying to ensure we have the best carers in the industry to help us give quality driven person-centred care.

Frequently Asked Questions about Nurse Next Door

What Type of Services does Nurse Next Door offer?

Nurse Next Door offers Home Care.

How many Carers does Nurse Next Door employ?

Nurse Next Door employs 70 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Nurse Next Door to verify any information. View our terms and conditions. Nurse Next Door has an Enhanced Service - more info.