Nurse Next Door

4 Tudor Court, Brighton Road, Sutton SM2 5AE
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9.9 32 Reviews
  • Nurse Next Door, Sutton
Nurse Next Door believes that seniors want more than to just have their basic needs met. They want to feel happy, have a sense of purpose and make their own choices about what they want to do. Nurse Next Door believes seniors can age safely and happily at home and the care team goes the extra mile to make life better for you and your loved one.

That’s where Happier Ageing® comes in. Nurse Next Door caregivers find out what clients have always dreamed of doing — or a passion they had when they were younger — and find creative ways to make it happen. This could mean learning how to cook a new dish, visiting the local aquarium, or having a Hawaiian-themed celebration on the patio. The team goes above and beyond to bring happiness into clients’ lives.

Whether you need a helping hand a few hours a week or a full-time caregiver, Nurse Next Door can set up care with as little as 24 hours’ notice. Your care plan is customised to your unique needs, and the team manage everything every step of the way.

All staff are selected very carefully and a rigorous recruitment and training process, including DBS and full references, ensures exceptional care every time.

The services provided by Nurse Next Door are fully regulated by the relevant governing bodies including CQC and the team hold themselves to very high standards.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care
  • High Dependency Care, two carers attending

Funding & Fees

  • Hourly Visiting Care Fees: from £32
  • Weekly Live-in Care Fees: from £1424.50

These prices are only a guideline, please contact Nurse Next Door to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Nurse Next Door

Person in charge

  • Prashant Patel (Director)

Nurse Next Door Reviews (32)

Total of 32, showing 21-32
9.9

Nurse Next Door has a Review Score of 9.9 (9.878) out of 10, based on 22 reviews in the last 2 years. Over all time Nurse Next Door has 32 reviews.

Overall Experience

  • 28
  • 3
  • 0
  • 1
  • 0

Date Published

32
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10

Review from Jane H (Daughter of Client) published on 20 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum lives 40 miles around the M25 from me. She is almost 92, although still extremely independent with bowls to go to and friends in her road, had suffered a few difficulties, some panicky moments feeling alone and so far away from us. When an approaching holiday left me feeling the need of backup,
I found Nurse Next Door to help us out. A lovely girl visited who talked us through the service, offering social visits to full-blown regular care. Social visits with the option of being accompanied on a walk, to the town, shops, her bowls etc. seemed just what we needed. Plus I felt while I was away, if she needed it, Mum had people to call who could arrange a visit within the next day or so to help her out. This gave her more confidence. In actual fact the planned visits a couple of times a week were enough. She was very taken with the kindness and ease of being with the ladies who visited. I could check the app, and we found it a godsend. Thank you to everyone involved.

Reply from Prash Patel, Director at Nurse Next Door

Hi, we really appreciate your kind words and it was a delight helping your mum and we all wish you and your family all the best for the future.

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Review from Cheryl H (Daughter of Client) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Beware! Last year in November things went horribly wrong.
My dad was locked in his house by carers, it clearly stated on his care plan, by me that he shouldn't be locked in. The carer in question denied this accusation. Then over a period of 3 weeks, my dad had 16 different carers to see him. The
care plan stated that he needed consistency (which he didn't have at the weekend). But on weekdays he did. Luckily, I was consistently checking the app to see who was visiting and for how long and regularly going in.
On one visit the carer for the weekend only visited for 13 minutes, instead of 30 minutes I paid for. Then on another visit, they had charged me twice, when only one carer had turned up. I sent emails and phoned the Manager. She responded to my email, not once did she ever return my call.
My dad ended up in hospital. I sent them an email explaining what had happened they never responded back at all.
Saying the above there are some really good carers, and not so good.

Reply from Prash Patel, Director at Nurse Next Door

We are incredibly disappointed to receive your review which, unfortunately, is not a fair reflection of the service your father received.
After a whole year, in Nov 23 you stated you were very happy with us and have records of over 24 calls and many emails between yourself/your sister and a Manager in response to any emails that month.


All our carers upon full investigation denied locking your father in and we were not the only care company attending. You made 112 changes, often requested the same day hence why we had to send other carers at short notice.


One carer did stay only 13 minutes which you know you were never charged for and the error in the double charge, due to an invoicing error when we changed invoicing system, was corrected the same day.


We have gone over and above to try and accommodate all the changes despite all your sibling conflicts which has made it all the more challenging for us.


We wish yourselves and your father every happiness in the future.

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Review from A H (Mother of Client) published on 25 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers always meet my son's needs and are very friendly.

Reply from Prash Patel, Director at Nurse Next Door

Thank you so much for your valuable feedback, very kind of you.

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Review from J H (Husband of Client) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All's well.

Reply from Prash Patel, Director at Nurse Next Door

Thank you for your feedback, it is very much appreciated.

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Review from Mark B (Son of Client) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the visits once a week for the general care and cleaning of used areas. Quality of companionship is also much valued, as much as the rooms being kept clean and tidy.

Reply from Prash Patel, Director at Nurse Next Door

Thank you for your feedback, it is very much appreciated.

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Review from L M (Daughter of Client) published on 14 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care for my mum is wonderful, we have no concerns and just want to say thank you so much.

Reply from Prash Patel, Director at Nurse Next Door

Thank you for your kind words, we are delighted that you are so happy with our service.

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Review from Jackie D (Daughter of Client) published on 25 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Extremely pleased with the care provided by the carer. She is very proactive, caring and efficient, an absolute credit to your company. Overall, very satisfied with the care, just need to remind carers not to ask Mum does she want to do something or eat something but advise her she's going to the bathroom
or having x to eat. Also, medication should be ordered in advance not as it runs out.
All staff are friendly and helpful. Thank you.

Reply from Prash Patel, Director at Nurse Next Door

Thank you for the review, it is very much appreciated. We will relay your kind words and feedback back to the team.

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Review from Joan M (Wife of Client) published on 2 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall quite satisfied with the service given, although some carers are more caring and sensitive towards clients than others.

Reply from Prash Patel, Director at Nurse Next Door

Thank you for taking the time to feedback, we always try and ensure all our carers are consistently good and will take your comments on board.

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Review from Peter D (Son of Client) published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are very kind and do a very excellent job.

Reply from Prash Patel, Director at Nurse Next Door

Thank you for your kind words, it is really appreciated and the carers love looking after your parents.

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Review from Anthea Y (Client) assisted by family/friend published on 8 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having just broken my wrist, I needed help immediately. Care More was able to start the next day. All the carers more than fulfilled their brief by not only attending to my personal hygiene but also ensuring that my environment was safe and clean.
They raised my spirits with their cheerful conversation
and always arriving on time with a positive attitude. They went the extra mile, exceeding common sense and cheerfully did whatever I asked.
I shall miss them.

Reply from Prash Patel, Director at Nurse Next Door

Thank you Anthea, it was a pleasure helping you and our carers will also miss you and if you need us again, you know where we are. Take care.

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Review from N W (Brother of Client) published on 5 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, a very good service that largely addresses my brother's needs. Since the last review, I've seen a marked improvement in my brother's care and support. The only reason that I didn't give "excellent" to all ratings is that some improvement in weekend support is needed. Otherwise, good carers
during the week and very professional management and office support - caring and effective. Many thanks.

Reply from Prash Patel, Director at Nurse Next Door

Thanks for the great feedback, we are always looking to improve the service we provide to all our customers and will look into your brother's care to see how we can improve this.

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Review from Jade H (Granddaughter of Client) published on 5 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the last couple of years the carers have been brilliant, the whole four years have but the last two years everyone's been fantastic. Nan has been happy with all her carers and Grandad's been happy. They all go above and beyond not just to help my nan but grandad too.
Thanks to everyone who's been
there for my nan and grandad.

Reply from Prash Patel, Director at Nurse Next Door

Thank you, Jade, we are so glad that you are happy with the care we provide for your nan and grandad and will pass on your kind words to the carers.

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Current Review Score: 9.9 (9.878)

Overview of Review Score

The Review Score of 9.9 (9.878) out of 10 for Nurse Next Door is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.878 for Nurse Next Door is calculated as follows: ( (125 Excellents x 5) + (3 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 131 Ratings = 4.878

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Nurse Next Door is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Feb 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (3)

Prash

Prash Patel

Job Title: Managing Director

Joined: 2014

As a Qualified Ophthalmic Optician over 22 years, I helped Specsavers build their famous brand by owning and running 4 very successful businesses from 1998 to 2020. During this time, I developed extensive healthcare, retail and customer service skills which led me to create the Care More brand in 2014 to provide exceptional care services every time.


As a company, we are always looking to improve our service and coverage in this important area of Healthcare. We are all very proud to have a good reputation with all the councils we work with and were also chosen to represent our field in the care sector by the Parliamentary Review Team

Karen

Karen Patel

Job Title: Director

Joined: 2014

As a person I thrive on helping others. I’m enthusiastic about customer care and I value learning from others’ experiences. I have worked in the healthcare industry for 30 years and my direct involvement in working with and caring for customers, as both a qualified Optometrist and qualified Audiologist has helped me understand the importance of customer care, including the care of the whole family group.


During my time as a director of several Specsavers stores, we were awarded many customer service awards. I am now using my knowledge in the social care industry to help provide the best care we can.
Care More has developed a great team, which we are always looking to enhance, it’s a team I am very proud to be a part of.

Emma

Emma Pickavance

Job Title: Deputy Manager

Joined: 2021

I have worked in the social care industry for 7 years now.


I have a Level 3 NVQ in lead adult social care and I was previously a Team Supervisor providing specialist residential care for adults with complex physical disabilities and learning disabilities.


I have the responsibility of growing our amazing team and am always trying to ensure we have the best carers in the industry to help us give quality driven person-centred care.

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