Nurse Next Door

Amazing customer service and support! Managers and so friendly and helpful. Could not recommend a better home care service in the whole of the UK! They've done an absolutely tremendous job looking after my mother she could not be happier!

I organised carers from Nurse Next Door to care for the needs of my father when he came out of hospital. They were very quick to put a care plan in place and the carers were helpful and friendly. The app is very useful. Being able to see that a visit has taken place and comments from the carer on the app, is very reassuring that my father has been well cared for. Overall we are very happy with their service and continue to use them.

Mum lives 40 miles around the M25 from me. She is almost 92, although still extremely independent with bowls to go to and friends in her road, had suffered a few difficulties, some panicky moments feeling alone and so far away from us. When an approaching holiday left me feeling the need of backup, I found Nurse Next Door to help us out. A lovely girl visited who talked us through the service, offering social visits to full-blown regular care. Social visits with the option of being accompanied on a walk, to the town, shops, her bowls etc. seemed just what we needed. Plus I felt while I was away, if she needed it, Mum had people to call who could arrange a visit within the next day or so to help her out. This gave her more confidence. In actual fact the planned visits a couple of times a week were enough. She was very taken with the kindness and ease of being with the ladies who visited. I could check the app, and we found it a godsend. Thank you to everyone involved.

Saying the above there are some really good carers, and not so good.

Carers always meet my son's needs and are very friendly.

All's well.

Very pleased with the visits once a week for the general care and cleaning of used areas. Quality of companionship is also much valued, as much as the rooms being kept clean and tidy.

The care for my mum is wonderful, we have no concerns and just want to say thank you so much.

All staff are friendly and helpful. Thank you.

Overall quite satisfied with the service given, although some carers are more caring and sensitive towards clients than others.

Carers are very kind and do a very excellent job.

I shall miss them.

Overall, a very good service that largely addresses my brother's needs. Since the last review, I've seen a marked improvement in my brother's care and support. The only reason that I didn't give "excellent" to all ratings is that some improvement in weekend support is needed. Otherwise, good carers during the week and very professional management and office support - caring and effective. Many thanks.

Thanks to everyone who's been there for my nan and grandad.