Kare Plus Basildon and Southend-on-Sea

Suite 7 Riverside House, Lower Southend Road, Wickford SS11 8BB

Kare Plus Basildon and Southend-on-Sea
Kare Plus Basildon and Southend-on-Sea
Kare Plus Basildon and Southend-on-Sea

Kare Plus Basildon and Southend-on-Sea supplies nurses, carers and health care assistants to a range of different healthcare sectors and aims to deliver the highest possible standard of care and first class customer service to all of its clients.

Each member of staff is highly trained and their expertise, professionalism and reliability guarantees exceptional service is delivered every time.

All care packages are tailor-made as the business believes that care should be as individual as the people who receive it.

Its services are available 24/7, all year round. There is a person-centered approach to care and the customer is involved at every stage of the decision-making process. Kare Plus promotes independence and choice and encourages living life as fully as possible.

They can even offer 30-minute calls!

Group : Kare Plus Agencies

Person in charge: Kellie Packham (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 50

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Visiting: The office is open Monday to Friday 9:00 till 17:00. The on-call phone will be available to call 24/7.

Parking: Visitor parking is available.

Latest Care Quality Commission* Report on Kare Plus Basildon and Southend-on-Sea: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.2 Kare Plus Basildon and Southend-on-Sea has a Review Score of 9.2 (9.167)

The Review Score of 9.2 (maximum of 10) for Kare Plus Basildon and Southend-on-Sea is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Kare Plus Basildon and Southend-on-Sea in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.167 for Kare Plus Basildon and Southend-on-Sea is calculated as follows: ( (11 Excellents x 5) + (28 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 42 Ratings = 4.167

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Kare Plus Basildon and Southend-on-Sea is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    4
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Kare Plus Basildon and Southend-on-Sea?

  • Extremely LIKELY
    4
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Kare Plus Basildon and Southend-on-Sea

  • Daughter of Client/Service User
    3
  • Client / Service User
    2
  • No Connection Provided
    1
  • Wife of Client/Service User
    1

Avery pleasant experience. I find all those who come to be lovely people and call them all my lovely companions.

How likely would you be to recommend Kare Plus Basildon and Southend-on-Sea? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

The client is very happy with the service. He feels more comfortable with a regular carer than different one each day.

How likely would you be to recommend Kare Plus Basildon and Southend-on-Sea? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

The ladies are all lovely - each in her own way - I call them my lovely surprises. Now that I cannot get out so much it's great to have them call and I feel we are friends.

How likely would you be to recommend Kare Plus Basildon and Southend-on-Sea? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

My mother's carer from Kare Plus is a friendly lady who does her job which makes mum feel comfortable having someone help her wash and dress. She chats to mum while working which also makes her relax. Mum is hard of hearing so people tend not to speak to her as much as they would have done years ago.

How likely would you be to recommend Kare Plus Basildon and Southend-on-Sea? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The ladies have been very kind and considerate to my mother and worked with myself and husband to keep her comfortable.

How likely would you be to recommend Kare Plus Basildon and Southend-on-Sea? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

The care team at Kare Plus generally supply a good service, although they have been known not to show up at all for some calls. My mother's needs require her to have carers attend to her washing and dressing. Sometimes the morning calls are as late as 11.00 am, sometimes not showing at all (this has only happened a couple of times).

How likely would you be to recommend Kare Plus Basildon and Southend-on-Sea? Unlikely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Staff: Good

Care / Support: Good

Management: Poor

Treated with Dignity: Good

Value for Money: Satisfactory

Kellie Packham, Registered Manager at Kare Plus Basildon and Southend-on-Sea responded to this review on 13 Jun 2017:

Thank you for the feedback, I can only apologise for your disappointment in the service your Mum has received. The reason that the carers have been late for your mum's calls recently is that we have a service user before her who unfortunately has been very unwell and has had to have an ambulance called for them, this is something that we have no control over and makes us run late for your mum's call.
The calls that were missed were when we first started your mum's care and this has now been rectified.
Kare Plus tries as much as possible to stick to call times specified but due to the nature of our work, this is not always possible.

I am very satisfied with the care provided. It is impossible for me to assess the carers. They are knowledgeable and wise at their job. Extremely efficient but talkative as well.

How likely would you be to recommend Kare Plus Basildon and Southend-on-Sea? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

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