Care Provided by HeavenScent Care Services
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
Contract Durations
- Ongoing / Long Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Medication Assistance (Oral)
- Companionship
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
Other Care Provided
- Dementia
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Daily Charges per Person
A Competitive price for quality care service.
The price(s) shown are provided by the agency. Contact HeavenScent Care Services for full pricing details and T&Cs.
Contact HeavenScent Care Services to get a personalised quote
Funding Types Accepted
- Private Funding (Self-funded)
Good to Know
Owner
- Heaven Scent Care Services Ltd
- Private Owned
Person in charge
- Ruth Alexander-Wright (Registered Care Manager - Health & Social Care)
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HeavenScent Care Services Reviews (5)
Over all time HeavenScent Care Services has 5 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to HeavenScent Care Services
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Review from Amy S (Daughter of Client) published on 10 November 2023 Submitted via Website•
Overall Experience
HeavenScent Care Services is a professional company.
From day one meeting with the care manager to discuss the care we required, she was so lovely and caring towards Mum, they were understanding of my mother's condition and the care needs she required. The care staff were amazing with her and Mum...
HeavenScent Care Services is a professional company.
From day one meeting with the care manager to discuss the care we required, she was so lovely and caring towards Mum, they were understanding of my mother's condition and the care needs she required. The care staff were amazing with her and Mum felt really comfortable with them, we felt comfortable and trustworthy to leave Mum in the hands of the staff. They were always on time, friendly and knowledgeable on Mum's condition.
From day one meeting with the care manager to discuss the care we required, she was so lovely and caring towards Mum, they were understanding of my mother's condition and the care needs she required. The care staff were amazing with her and Mum felt really comfortable with them, we felt comfortable and trustworthy to leave Mum in the hands of the staff. They were always on time, friendly and knowledgeable on Mum's condition.
I highly recommend using their services you will not be disappointed!
Review from Lynn T (Daughter of Client) published on 1 June 2021 Submitted via Website•
Overall Experience
These are not carers, just young kids who have no respect for the elderly. I had to have cameras put in and what I captured was unbelievable. No way would I recommend these. Weekends were a nightmare could never get hold of anyone in an emergency, took forever. A lot of the time I had to ring my...
These are not carers, just young kids who have no respect for the elderly. I had to have cameras put in and what I captured was unbelievable. No way would I recommend these. Weekends were a nightmare could never get hold of anyone in an emergency, took forever. A lot of the time I had to ring my mum and talk to the young girls and tell them what to do as they just stood there asking my mum, who has Alzheimer's, what she wants them to do and she then gets confused as they should know what they should be doing. That is why they have a care plan but strikes me they can't be bothered to read it. I've seen the young ones go in and they don't even take their coats and backpacks off which I think is rude. Makes it look like they in a rush to get out of there. I had carers in to take some stress off me as I have had a stroke but all they did was cause me more stress. A safeguard was put in place and they were told they had to work by the book. I thought that's what they should have done from the start.
↩Reply from Ruth Alexander-Wright, Operations Manager at HeavenScent Care Services
Dear reviewer,I am afraid that this review certainly does not reflects the practices of Heaven Scent Care Services Ltd. I understand that the decision to discontinue your mum's care might be upsetting but does not warrant the non-factual statements made.
Heaven Scent Care services were unable...
Dear reviewer,I am afraid that this review certainly does not reflects the practices of Heaven Scent Care Services Ltd. I understand that the decision to discontinue your mum's care might be upsetting but does not warrant the non-factual statements made.
Heaven Scent Care services were unable to deliver the service in the various ways you continually suggested and insisted as they were not in line with our non-discriminatory values nor within the guidelines set out by our regulatory body (the CQC); this was explained to you multiple times on the telephone and when we met for the care review.The entire team found it a pleasure caring for your mum and wish her all the very best.
Review from S P (Wife of Client) published on 23 February 2021 Submitted via Postal Card•
Overall Experience
Not a lot to say very happy with the way they treat my husband, kind, pleasant, courteous to be with. Not got a bad word to say about them.
Not a lot to say very happy with the way they treat my husband, kind, pleasant, courteous to be with. Not got a bad word to say about them.
Review from J B (Daughter-in-law of Client) published on 29 October 2019 Submitted via Postal Card•
Overall Experience
HeavenScent have been excellent care providers to my parents-in-law. Providing excellent professional care and support, they are always on hand when needed, and nothing is too much trouble. Thank you HeavenScent, for being there and making a positive difference.
HeavenScent have been excellent care providers to my parents-in-law. Providing excellent professional care and support, they are always on hand when needed, and nothing is too much trouble. Thank you HeavenScent, for being there and making a positive difference.
Review from A L (Wife of Client) published on 29 October 2019 Submitted via Postal Card•
Overall Experience
I can unreservedly recommend this superb company for their excellent care provision. The dedication and kindness to their clients was completely extraordinary, and I will be forever in their debt for what they did to ease a difficult time.
I can unreservedly recommend this superb company for their excellent care provision. The dedication and kindness to their clients was completely extraordinary, and I will be forever in their debt for what they did to ease a difficult time.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 08 March 2019Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
News
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Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for HeavenScent Care Services.
Accreditations
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Meet the Team (0)
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Frequently Asked Questions about HeavenScent Care Services
How many Carers does HeavenScent Care Services employ?
HeavenScent Care Services employs 26 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact HeavenScent Care Services to verify any information. View our terms and conditions. HeavenScent Care Services has a Basic Service -what a Basic Service includes.