Verytas Solutions

Clwyd House, Argoed Road, Buckley CH7 3HZ
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8.0 4 Reviews
  • Verytas Solutions, Buckley
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Home Care Providers belonging to Alcedo Care North Wales
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9.4
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Care Provided

Contract Durations

  • Ongoing / Long Term

Other Care Provided

  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Good to Know

Owner

  • Verytas Solutions Ltd

Person in charge

  • Graham Paterson (Manager)
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Verytas Solutions Reviews (4)

8.0

Verytas Solutions has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years.
Over all time Verytas Solutions has 4 reviews.

Overall Experience
  • 2
  • 1
  • 0
  • 0
  • 1
Date Published
  • 4
  • 1
  • 1
  • 1
  • 3
Reviewer Connection to Verytas Solutions
  • 3
  • 1
Total of 4, showing 1-4
Review from J W (Daughter of Client) published on 10 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From start until finish, the care my mother had was perfect. Every member of care staff treated my mum so well and she got to stay at home where she wanted to be. When mums needs changed they bent over backwards to make those changes. Mum ended up in 24 hour care but years later than we ever imagined
thanks to Verytas.
Reply from Graham Paterson, Director at Verytas Solutions

It means the world to us to hear that your mother received the care, dignity, and respect she deserved throughout her time with us. We're honoured to have helped her remain at home where she felt most comfortable, and we're incredibly grateful for your trust in us. Our team always strives to adapt and go the extra mile as needs change, so knowing this made a difference brings us real joy. Thank you for taking the time to share your experience-it truly touches every one of us at Verytas.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from G M (Daughter of Client) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
When all was lost and my mother's care company gave notice of my mum's care, Verytas stepped in like superheroes. Caring for those with dementia is not an easy task, but every day they came in full of high spirits to my mum's home and gave the very best care to my mum to the very end.
When I rang
with an enquiry, to make a change or ask something extra of them, they were always helpful and I felt went above and beyond the call of duty. I knew all the staff really well and each one of them had a wonderful nature about them. In a really difficult time, Verytas really made a difference in mine and my mum's life. I'm forever grateful.
Reply from Graham Paterson, Director at Verytas Solutions

Thank you for your review and your very kind words. It was a pleasure to care for your loved one and we are so pleased that we made such a difference in your mum's life.
We are very sorry for your loss, she was a pleasure to care for.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from John N (Brother of Client) published on 13 January 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Excellent care assistants, cannot praise the girls highly enough. Do not complain to the office of unreasonable visiting times ie the patient being left in bed, wet for 15 hours for months and years. I was told if you don't like it go somewhere else. Do not leave any letters to the girls in the office,
the office staff will open them.
Thanks to the girls that took care of my brother for 3 years.
Reply from Graham Paterson, Director at Verytas Solutions

Thank you for your review. We did indeed deliver wonderful care to your relative throughout the pandemic without compromise. We do appreciate that sometimes call times are not always appropriate due to availability and call times are agreed by the next of kin and the local authority before we start any care provision. We have on file a number of positive reviews from you during the time we cared for your relative, but we don't have a record of any formal complaints made by yourself. We do understand your anger and frustration towards office staff as we politely declined your attempts to give staff money, as they would be in breach of the Social Care Wales code of conduct section 2.8 relating to staff adhering to policies and procedures about accepting gifts and money from individuals, their families and carers. We did pass on your recognition towards the care staff regarding their high care standards delivered and please accept our heartfelt sympathy on the passing of your relative.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Dawn M (Daughter of Client) published on 17 August 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
The carers were very caring towards my mum, she enjoyed their company and banter during the calls. Always arrived on time. Nothing was too much trouble for them. The senior carer was very supportive of both my mum and dad.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Verytas Solutions is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Verytas Solutions is calculated as follows: ( (5 Excellents x 5) ) ÷ 5 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Verytas Solutions is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

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Meet the Team (0)

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Frequently Asked Questions about Verytas Solutions

What Type of Services does Verytas Solutions offer?

Verytas Solutions offers Home Care.

How many Carers does Verytas Solutions employ?

Verytas Solutions employs 45 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Verytas Solutions to verify any information. View our terms and conditions. Verytas Solutions has an Basic Service - more info.