We offer Domiciliary care, complex clinical and complex mental health care to both adults and children.
We provide support from 30-minute visits right through to 24 hours.
Please contact the office for more information on our fees and to arrange a FREE person-centred assessment.
These prices are only a guideline, please contact Alcedo Care North Wales to find out the exact price for your requirements.
Alcedo Care North Wales has a Review Score of 9.4 (9.400) out of 10, based on 11 reviews in the last 2 years.
Over all time Alcedo Care North Wales has 11 reviews.
5.0 out of 5
1.0 out of 5
Our carers are indeed lovely and we would disagree with your review as our carers do deliver excellent person centred care. This must be true as you asked some of our care staff to work for you directly. Continuity of staff on the package was 90% at the time the service was ended by yourself, but as approval of new staff by yourself on the package had proved problematic we could not therefore build up a staff team and cover the full package, this also meant sickness cover was very hard. The breaching of professional boundaries between yourself and the carers, ultimately offering to employ them direct led to difficulties and we completely understand it is sometimes difficult to respect or understand the need for these boundaries. We did try to restore the service after this issue however it was your decision to serve notice, a decision we obviously respected. In light of this we believe this is not actually an objective review of our care service.
5.0 out of 5
5.0 out of 5
Dear Anne, we are pleased to hear that you are happy with the care and support that we provide. It is a pleasure to work with your husband.
5.0 out of 5
Thank you for your review, it is a pleasure to provide care and support to you and your husband.
5.0 out of 5
Thank you for your review. It has been a pleasure to be able to support you to remain independent.
5.0 out of 5
Thank you for your review. It was a pleasure to support your mum and we are glad she is doing well. I will pass on the feedback to the staff team.
5.0 out of 5
Thank you for your review, I have passed your kind words onto the staff team and we look forward to continuing to support you.
5.0 out of 5
Thank you for your kind words. It was an absolute pleasure to support your mum and wish you the very best in the future. I will pass the feedback on to the team.
3.0 out of 5
Thank you for the kind words regarding the staff and the care that was delivered by the staff members. I will pass this on to the team. We do have a family access which allows the family to see which staff member is attending. We also make our customers aware of any emergency changes that have occurred.
5.0 out of 5
Thank you very much for your review and I will pass it over to the staff team who support. Our carers do wear name badges and we will look into making the text bigger.
The Review Score of 9.4 (9.400) out of 10 for Alcedo Care North Wales is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Alcedo Care North Wales is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9
My name is Dawn and I’m the Care Manager at Alcedo Care St Asaph. My role in a nutshell is to oversee the day-to-day running of our homecare service. I am responsible for ensuring that our service meets all legal and regulatory requirements (according to CQC), and ultimately ensure that we are providing excellent quality, person-centred care to our clients.
My name is Debra and I’m the Deputy Manager at Alcedo Care St Asaph. My role in a nutshell is to assist the Care Manager in overseeing the day-to-day running of our home care service, to ensure that we are providing excellent quality, person-centred care to our clients.
My name is Michael and I am the Care Coordinator for Alcedo Care North Wales.
My name is Katie and I’m a Field Care Supervisor at Alcedo Care St Asaph. My role includes carrying out spot checks and supervisions with carers, making sure they are providing the high standards of care we strive for. I support the development and well-being of carers, making sure they are happy in their work and our clients are happy with the care delivered.
My name is Rachel and I’m the Care Assessor at Alcedo Care St Asaph. As a Care Assessor, my role is to prepare and adapt person-centred care plans for our clients and their families. These might be produced with the client alone, but sometimes might also involve other healthcare professionals. It is my responsibility to ensure our clients have the maximum amount of input possible into the care plan, and that it takes into account not only their personal and medical information, but also their likes, dislikes, and what we can do to enrich their lives and support independence.
My name is Vanessa and I’m the recruiter at Alcedo Care St Asaph. I work to fill our care jobs in Ulverston and the surrounding areas, and I’m the first person you’ll be in touch with when you look to join Alcedo Care as a Cumbria care assistant or support worker. My role is to work with our operations team to identify where we need more staff, post adverts and review applications. I carry out interviews and guide our potential future carers through the application and compliance process, ensuring we are bringing through the best calibre of care professionals to provide outstanding quality care to our clients.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alcedo Care North Wales to verify any information. View our terms and conditions. Alcedo Care North Wales has an Enhanced Service - more info.
