Alcedo Care North Wales strives to enrich lives and support independence, providing a range of services to enable people in the community to remain comfortably in their own homes.
All staff have been through a rigorous selection process to ensure that each service user will receive the highest levels of care and support possible. Each member of the team takes great pride in their work and care for people in a...
Care Provided by Alcedo Care North Wales
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Nursing/Nurse Led Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
- Children (0-18)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Nursing / Nurse Led Care
- PEG Feeding
- Stoma Care
- Medication Assistance (Intravenous)
- Wound Dressing
- Catheter Care
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: from £34
- Weekly Live-in Care Fees: from £1,605
We provide support from 30-minute visits right through to 24 hours.
Please contact the office for more information on our fees and to arrange a FREE person-centred assessment.
Contact Alcedo Care North Wales to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
-
Good to Know
Group/Owner
- Alcedo Care
- Private Owned
Person in charge
- Sara Mckie (Care Manager)
Alcedo Care North Wales Reviews (15)
Alcedo Care North Wales has a Review Score of 8.8 (8.833) out of 10, based on 6 reviews in the last 2 years.
Over all time Alcedo Care North Wales has 15 reviews.
Fantastic staff always respectful.
I no this company is very very very good they've been very very very good with me. Through my ups and downs. They supported me at home when I couldn't do some things for myself and took me out to some groups. I've had some very nice ladies come. And help me I definitely recommend this company if you can go private for your care at home in your home. They always answer the phone even when office closed when you need them or need to explain something to them too and the office staff are nice as well. Is person that come I got to know them. They understood my autism and my other needs I need a need personal care they came with no uniforms on it was self-centered to so I had needed when I needed it. Thank you Alcedo Care, North Wales
Dear Kereena, Thank you so much for your incredibly kind review. It was wonderful to hear that you felt supportive by our care team. It was also great to hear that you felt the office team were responsive to your needs. Thank you again.
I would definitely recommend the company!
Thank you so much for your kind words and recommendation. We're delighted to hear that our team has been able to provide such reassuring support for your father-in-law and your family.
Providing quality care, alongside peace of mind for loved ones, is always our priority, so it's wonderful to...
Great team. Very responsive to any queries we have had. I work away a lot and my Mother is very happy with the service provided and has taken very well to the carers she has been put with. Highly recommended!
Thank you for taking the time to share your positive review. I truly appreciate your feedback and am delighted to hear that your experience was a great one. Your support helps us continue doing what we do.
Cant thanks you all enough x x.
This morning she was a godsend- thank you
Absolutely terrible experience with St Asaph office. My daughter is severely disabled with complex needs. I am a single mum to her. Alcedo were given her contract of care 28hrs per week by Continuing Health Care. We had problem after problem. Absolutely no consistency which is what my daughter required. They said they could deliver what was required by my daughter and Continuing Health but it became very apparent very quickly they couldn't. In my experience Alcedo are very money driven, we experienced no person centered care or consideration, if you or your loved one need consistency then steer clear! They change staff at the very last minute without notice. It is a shame it is ran this way because the actual carers are lovely and are trying their best, the problems lie within the management and logistics. My star ratings are based on management and logistics and not on actual care staff.
Our carers are indeed lovely and we would disagree with your review as our carers do deliver excellent person centred care. This must be true as you asked some of our care staff to work for you directly. Continuity of staff on the package was 90% at the time the service was ended by yourself, but...
All the carers are lovely.
I was not looking forward to having carers but we are so pleased that the girls have been great and talk and chat with my husband when they are looking after him. They shower and dress him every day and bring him through for his breakfast. They are so kind and thoughtful and always on time.
Dear Anne, we are pleased to hear that you are happy with the care and support that we provide. It is a pleasure to work with your husband.
I find the carers that we have had from Alcedo Care very kind to my husband when looking after him and very helpful to me too.
Thank you for your review, it is a pleasure to provide care and support to you and your husband.
Have made it much easier leaving hospital and carrying on with day-to-day life.
Thank you for your review. It has been a pleasure to be able to support you to remain independent.
I had care for my mum who just needed some support following a hospital procedure. The girls who visited made my mum and me feel comfortable. My mum can now live without support thanks to the team at Alcedo.
Thank you for your review. It was a pleasure to support your mum and we are glad she is doing well. I will pass on the feedback to the staff team.
I am looked after very well from the moment I met the staff and carers. With respect and kindness.
Thank you for your review, I have passed your kind words onto the staff team and we look forward to continuing to support you.
I cannot speak highly enough of the excellent care and attention that she received twice daily
She looked forward to having regular chats with all of the carers.
She never wanted to go into a care home and Alcedo Care provided the excellent care she needed to remain in her own home.
I would like to thank all carers for their hard work and all office staff for their professionalism.
Thank you for your kind words. It was an absolute pleasure to support your mum and wish you the very best in the future. I will pass the feedback on to the team.
It took me a while to get used to the calendar, and there were a few drastic changes we weren't made aware of till it changed on the calendar. This was despite the fact I was phoning regularly. The staff member herself was impeccable. I was told I should be checking the schedule myself, but I would do this and then it would change. Sometimes on the actual day itself!
It's impossible to constantly check the schedule, in case it's been changed.
I tried to call several times when the staff member turned up on a day we weren't expecting her, but there was no answer. When I did call, I was told they would try and put her in for a different day that week.
When I called back a few days later, I was told by someone else that we had lost that session because I hadn't checked the schedule properly!
Thank you for the kind words regarding the staff and the care that was delivered by the staff members. I will pass this on to the team. We do have a family access which allows the family to see which staff member is attending. We also make our customers aware of any emergency changes that have occurred.
Very happy with the carers. They respect me all the time. Name badges would the good.
Thank you very much for your review and I will pass it over to the staff team who support. Our carers do wear name badges and we will look into making the text bigger.
Regulatory Rating
Care Inspectorate Wales (CIW) Rating
Date: 15 May 2026- Well-being Good
- Care and Support Good
- Leadership and Management Good
News (0)
There are no news items for Alcedo Care North Wales.
Awards / Recognitions (6)
- Recipient: Alcedo CareDate: Friday 30 May 2025
- Recipient: Alcedo CareDate: Friday 31 May 2024
- Recipient: Alcedo CareDate: Wednesday 31 May 2023
Meet the Team (3)
My name is Dawn and I’m the Care Manager at Alcedo Care St Asaph. My role in a nutshell is to oversee the day-to-day running of our homecare service. I am responsible for ensuring that our service meets all legal and regulatory requirements (according to CQC), and ultimately ensure that we are providing excellent quality, person-centred care to our clients.
My name is Debra and I’m the Deputy Manager at Alcedo Care St Asaph. My role in a nutshell is to assist the Care Manager in overseeing the day-to-day running of our home care service, to ensure that we are providing excellent quality, person-centred care to our clients.
My name is Rachel and I’m the Care Assessor at Alcedo Care St Asaph. As a Care Assessor, my role is to prepare and adapt person-centred care plans for our clients and their families. These might be produced with the client alone, but sometimes might also involve other healthcare professionals. It is my responsibility to ensure our clients have the maximum amount of input possible into the care plan, and that it takes into account not only their personal and medical information, but also their likes, dislikes, and what we can do to enrich their lives and support independence.
Frequently Asked Questions about Alcedo Care North Wales
How many Carers does Alcedo Care North Wales employ?
Alcedo Care North Wales employs 40 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alcedo Care North Wales to verify any information. View our terms and conditions. Alcedo Care North Wales has an Enhanced Service - more info.