Arbour Companions & Care

Arbour Care have been providing Live In care for our elderly mum since January. Their service has been exceptional. They took care in choosing the right people and the selection was spot on. Mum is very happy and enjoys the company in her own familiar home. She's taken out for walks in a wheelchair that Arbour have kindly loaned while they don't need it. I have recommended Arbour to a friend for their neighbour. They are also super pleased with the caring service provided. They are always at the end of the phone to help with anything. A very personal service. I would highly recommend this company to anyone preferring to stay in their own home and have a carer living in. Thank you to everyone at Arbour

Arbour Care have been excellent. When my health became worse last year we realised we could no longer cope without help. Arbour supported us from the start. They even came to the care home where I was in respite care to help me to pack. They helped us to work out what we needed and listened carefully to our needs and requirements. We are very happy with our experience to date. Our main carer is excellent. She is highly experienced and looks after both of us very well.

We had Arbour Care recommended to us by another agency involved with my mother, as her health was deteriorating and we needed 24hr carer support. They were very understanding about our circumstances and the need for a quick increase in care. Alex from the office came to visit almost immediately. You could tell from the outset that the management team were fully invested and involved in the care provided to their clients as well as the suitability and support of their live-in carers. They all had 'caring' backgrounds and were part of the care workforce, being ready with overnight bag in the car so they could step if an emergency required it. Arbour Care communicated experience, empathy and investment and this was 100% delivered. They were constantly contactable, offered help, advice and were always responsive. Our carers were wonderful. I couldn't recommend Arbour Care highly enough.

I have found all your nurses to be efficient and friendly. I would have no hesitation in recommending your company to friends.

When our new arrangement began with live in care, and the first time my mother had someone outside the family in her home. I was told that Arbour Care would give me my life back. Not only has this proved for the most part to be true, but I believe that the compassion, care and protection that their carers have provided has improved and extended my mother's life.

My mother has been receiving 24 hour live-in care for the past five years. We are very fortunate to have three very caring ladies who between them provide excellent cover & I cannot express sufficiently the commitment and caring approach that each of these ladies provide for her. To be able to have this consistency of carers has been such an advantage for my mother who otherwise would have found it a challenge when a changeover is required. With recent changes in her physical and mental health the managers at Arbour have taken steps to review and therefore understand her personal situation, liaising with the GP and suggesting solutions which have resulted in a successful regime which now appears to be working well. This personal approach to resolve individual issues has been a great help and support to me and I feel that I can approach the managers at Arbour with any specific issues that might occur and that they will do their best to find a way forward.

Initial meeting of care manager was warm and quickly developed into suggestions I might need to give further consideration to. The 2 main carers (one following the first's stay) were both calm, professional and very kind and friendly. I couldn't have chosen better carers myself. They were both such lovely friends. I seriously would recommend them both and the agency.

I can not thank them enough for their efforts which went way beyound just providing careers. I would strongly recommend them to any one.

I joined Arbour as a client in February 2025. Although admittedly the first carer they provided was not a very good match, I cannot fault the effort the agency made to fix the problem. The carer was asked to leave the placement and the care manager himself stepped in to take over for the week until a new carer could be sourced. This all happened while I was at work. It was very impressive and it made me feel very valued as their client.

I now have a new carer whom I cannot fault. I'm very happy, and very grateful.

My friend has received continuous live in care for the last three years from Arbour Care. All the carers they have provided have been very good and the last two carers, who have worked back to back, have been excellent in every way. They have always accompanied her to church and church activities which has been a real blessing. They have become very fond of my friend and she of them. The owner was very helpful in coming to see my friend and assessing her needs before we decided that live in care was appropriate and this was much appreciated as it gave my friend confidence that this was the right thing for her at that particular phase of her life. The staff are extremely friendly and have always been very co-operative. If I have had any queries they have always been extremely helpful and assisted me in every way. I have no hesitation in recommending their services.

On behalf of myself and my sisters, we would like to thank the whole Arbour team that helped care for our Aunty on and off for the last 2 years. Without their help and support, she would not have been able to stay in her home which she loved. The team's communication was superb and all were professional, caring and helpful. We would highly recommend them.

The entire team at Arbour Care has been incredibly helpful since our first meeting with them in early 2022. We like the holistic approach that Arbour Care takes, assessing the needs of individual clients and understanding the broader family context. We are confident in the dedicated and empathetic services of the carer my in-laws have had for 2 ½ years now, and appreciate the professional, responsive and kind support from the office staff, as well as the flexible and effective cover they provide during the carer's holidays. Despite my father-in-law's physical frailty and my mother-in-law's Alzheimer's, the successful result with Arbour Care enabled them to stay in their home together, which is what they most wanted. They were particularly supportive during the challenging time when my father-in-law passed away five months ago and continue to provide outstanding care to my mother-in-law today. We would recommend them highly to anyone considering hiring home care.

I would happily recommend their services.

My daughter has been receiving care from Arbour Companions & Care for the last 2 years with the agency providing live-in 24-hour care. The communication with family and clients is outstanding and I am always kept up to date. The company provides high-quality, professional carers who are well trained and monitored and this was very important to me as my daughter has acquired brain injury and can't always alert us to any concerns. The company listened carefully to our concerns when setting up the care package and matching carers to my daughter so that her care package was truly bespoke. The rates are competitive and there is a genuine impression that this company really cares about each individual. The owners themselves spent a long time visiting and getting to know my daughter in the initial stages. I have great trust in the company and would recommend them unreservedly.

We would have no hesitation in recommending Arbour Care to anyone looking for care providers.

I would have no hesitation in recommending them.

From the initial contact to the present day Arbour Care have been outstanding in caring for my mother who has Alzheimer’s. The carers are so good and the supporting office staff so quick to implement additional requirements. I would have no hesitation in recommending them to anyone. First-class Arbour Care!

Arbour provided live-in carers for my wife for six years from 2017 to 2023 which included the Covid pandemic. My main impression is of a very professional organisation in which owners and staff worked all the time to provide the support the client needed at as high a standard as possible. They gave equal attention to statutory requirements, care plans and staff training and never cut any corners. They are well aware of the difference between carers who are just there to do a job and those who identify with the client. Their fees are a fair reflection of the service they give, the staff are all very pleasant to deal with and I would recommend them to anyone in need of assistance.

My parents have had carers from Arbour Care for over five years. They are excellent and I have not hesitation in recommending to others.

Good with all carers and relief carers.