Sans Soucie Home Care Ltd

45A Whitemore Road, Bellfields, Guildford GU1 1QU

Owner : Sans Soucie Home Care Ltd

Person in charge: Padner Kupakuwana (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 30

Services Offered: Adult Care (18+)

Care Offered: Dementia • Domestic Services / Home Help • Elderly Care • Learning Disability • Mental Health Condition • Personal Hygiene Care • Physical Disability • Sensory Impairment

Latest Care Quality Commission* Report on Sans Soucie Home Care Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.7 (maximum of 10) for Sans Soucie Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Sans Soucie Home Care Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4 out of 5 from 3 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.722 for Sans Soucie Home Care Ltd is calculated as follows: ( (14 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 18 Ratings = 4.722

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 4 Points relating to the number of positive Reviews for Sans Soucie Home Care Ltd is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.7 Sans Soucie Home Care Ltd has a Review Score of 8.7 (8.722) from 3 Reviews

Average Ratings

  • Excellent
    3
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Sans Soucie Home Care Ltd?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Sans Soucie Home Care Ltd

  • Mother of Client/Service User
    2
  • Son of Client/Service User
    1

Friendly staff.
Very supportive of my needs. Kind and considerate.

How likely would you be to recommend Sans Soucie Home Care Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.7 out of 5

Helen, Administrator at Sans Soucie Home Care Ltd responded to this review on 09 Mar 2018:

Very Happy to Support this young Lady. Our third year in Supporting Her.

My son is always happy to go to Sans Soucie, the support is adequate for his special needs. Overall, Excellent.

How likely would you be to recommend Sans Soucie Home Care Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.5 out of 5

Sans Soucie Home Care Ltd supported my Mother for the past 2+ years. My mother had early onset of dementia and needed assistance with getting up, washing and getting ready for the day. The team at Sans Soucie were at all time extremely supportive of both myself and mother. Great service, highly recommended.

How likely would you be to recommend Sans Soucie Home Care Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Padner Kupakuwana, Registered Care Manager at Sans Soucie Home Care Ltd responded to this review on 12 Jan 2018:

Thank you very much for your positive review. Our staff enjoyed to work with your mum and family. We wish her her and your family all the best

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