YOU-CAS Ltd, 32 Talbot Avenue, Bournemouth, Dorset BH3 7HZ

Review from Jill K (Sister of Client) published on 29 August 2025 Submitted via Website • Report

Overall Experience

We cannot speak highly enough of this care agency. They support our brother on a daily basis, and what sets them apart is not just their professionalism, but the genuine care and attentiveness they show him. The team really know him as a person, not just as someone they support, and that makes all the

difference.
The manager's recent return, after a period of ill health, has reminded us how central she is to the way the agency works. Her leadership, warmth, and effectiveness were deeply missed, and it is clear that she is the heartbeat of the service-supporting both her carers and the people they care for.
This is the first care agency where we feel that "care" truly means care. For us, as siblings and his family carers, it has allowed us to take a step back and simply be family again, with the reassurance that our brother is safe, valued, and well looked after. We are extremely grateful to the whole team and would recommend them without hesitation.

Reply from Debbie Emm, Registered Manager at YOU-CAS Ltd

Thank you so much for your kind words and lovely review. We're truly grateful for your support and delighted to hear that you've had such a positive experience with our home care services in Bournemouth. At YOU-CAS, we are committed to providing compassionate, person-centred care, and it's always heartening to know that our efforts are making a difference. Thank you again for taking the time to share your feedback - it really means a lot to us.

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Review from A S (Cousin of Client) published on 25 March 2025 Submitted via Website • Report

Overall Experience

I have used YOU-CAS to support my cousin for many years. The team have shown professionalism and commitment throughout and, above all, they have consistently been caring and supportive. They are always flexible and will help with any specific requests, however big or small. I would like to mention one

member of staff in particular as she has been a key support giver to my cousin for many years and has been exceptional.

Reply from Debbie Emm, Registered Manager at YOU-CAS Ltd

Thank you so much for your kind 5-star review! We're thrilled to hear that our home help services in Bournemouth have made a positive impact. At YOU-CAS, we are committed to providing compassionate and reliable care to all our clients, and your feedback reassures us that we're on the right path. We truly appreciate your trust in our team and look forward to continuing to support you in the future!

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Review from Julie B (Sister of Client) published on 25 March 2025 Submitted via Website • Report

Overall Experience

My brother has been receiving twice weekly support from You- Cas for over 2 years now. Over that time he has been able to build a trusting relationship with the carers. That is a testament to the carers themselves but also to the consistency of carers. The carers are friendly, helpful, professional

and keen to work with my brother in a way that meets his needs. I have always found them to be reliable, responsive and flexible. The manager is always very available and helpful. I have been very pleased with You-Cas and would not hesitate to recommend them. They have been invaluable.

Reply from Debbie Emm, Registered Manager at YOU-CAS Ltd

Thank you for your wonderful 5-star review! We're so pleased to hear that our home care services in Bournemouth have met your expectations. At YOU-CAS, we take great pride in offering personalised care that makes a real difference in the lives of our clients. Your feedback means a lot to us, and we are grateful for the opportunity to assist you. We look forward to continuing to provide top-quality care and support!

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Review from Jane W (Daughter of Client) published on 5 March 2025 Submitted via Website • Report

Overall Experience

Mum, now in her late 90s, has been using YOU-CAS for several years now, twice a week, and myself and Sister have always been really pleased with the care provided. In the last 2 months, Mum's care needs have changed quite dramatically, and we have had to increase the care visits. Not only has this been

a great success, but the efficiency, flexibility and real willingness to help, sometimes at very short notice, from the Manager and assigned staff, has been a huge help. We are so grateful to have this company close at hand, knowing that in a crisis they will also be there for Mum and for us.

Reply from Debbie Emm, Registered Manager at YOU-CAS Ltd

Thank you for your wonderful 5-star review! We're thrilled to hear that you had a positive experience with our home care services in Bournemouth. At YOU-CAS, we are committed to providing compassionate and dependable care, and we're delighted to know we've met your expectations.

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Review from Jill K (Sister of Client) published on 3 March 2025 Submitted via Website • Report

Overall Experience

We have been fortunate to have YOU-CAS support our brother for the past three years, and we couldn't be more grateful for the care they provide. From the outset, their commitment, compassion, and professionalism have been evident. The team consistently demonstrates a deep understanding of our brother's

needs, tailoring their approach to ensure he receives the best possible support. The leadership at YOU-CAS is exceptional; the manager always takes the time to listen, ensuring our concerns are addressed and that our brother's well-being is prioritised. This personalised attention has built a relationship of trust and security, which means so much to our family. We truly appreciate YOU-CAS' dedication to providing outstanding care and feel incredibly fortunate to have them as part of our brother's journey.

Reply from Debbie Emm, Registered Manager at YOU-CAS Ltd

Thank you for your amazing 5-star review! We're so happy to hear that your experience with YOU-CAS has been a positive one. As a trusted home care agency in Bournemouth, our team is committed to delivering the highest level of care and support to our clients. Your kind words truly mean a lot to us. If you ever need anything or have any questions, please feel free to get in touch. We're always here to assist you!

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Review from Valerie R (Wife of Client) published on 24 February 2025 Submitted via Website • Report

Overall Experience

We have used YOU-CAS for several years now and the standard of care does not change, all the girls who come in are lovely to my husband who can be difficult at times, especially in the morning to get out of bed. All very kind and patient with him, his main carer goes above and beyond caring for him.

So a big thank you to all at YOU-CAS for your help and support, I couldn't do it without you.

Reply from Debbie Emm, Registered Manager at YOU-CAS Ltd

Thank you so much for your wonderful review! We're thrilled to hear that you are happy with the home care services we provide in Bournemouth. At YOU-CAS, we always aim to deliver compassionate and reliable care, so it's incredibly rewarding to know we've met your expectations. Your kind words mean a lot to us, and we're always here if there's anything else we can assist with. Warm regards, The YOU-CAS Team

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Review from V j (Niece of Client) published on 24 February 2025 Submitted via Website • Report

Overall Experience

The manager and her team went over and above with the care of my Aunt.
I would thoroughly recommend YOU-CAS to anyone trying to find a kind, compassionate, hard working, trustworthy and professional company,

Reply from Debbie Emm, Registered Manager at YOU-CAS Ltd

We truly appreciate your fantastic review! It's wonderful to know that you're satisfied with the home care services we offer in Bournemouth. At YOU-CAS, we're committed to providing compassionate and dependable care, and we're so glad we've been able to meet your needs. Your kind feedback is greatly valued, and please don't hesitate to reach out if you need anything further.

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Review from D K (Son-in-law of Client) published on 17 February 2025 Submitted via Website • Report

Overall Experience

My mother and father in law receive a home help service from YOU-CAS. They needed the service to commence quite quickly and the manager put this service in place very quickly. The carer comes on time every week, she is very friendly and provides a great service.

Reply from Debbie Emm, Registered Manager at YOU-CAS Ltd

Thank you so much for your lovely review! We're so pleased to hear that you had a positive experience with our home care services in Bournemouth. At YOU-CAS, we strive to offer compassionate, reliable care, and it's wonderful to know that we've met your expectations.

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Review from C Y (Daughter of Client) published on 17 February 2025 Submitted via Website • Report

Overall Experience

YOU-CAS provides a home help service for my parents. They have an exceptional member of staff, she is helpful, kind and caring.
The Manager ensured that service was provided swiftly and she is at hand should we need to ask any questions.

Reply from Debbie Emm, Registered Manager at YOU-CAS Ltd

Thank you so much for your wonderful 5-star review! We're thrilled to hear that our home care services in Bournemouth have made a positive impact. At YOU-CAS, we're dedicated to providing the highest level of care and support, and it's incredibly rewarding to know that our efforts have made a difference for you!

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Review from Amy G (Daughter of Client) published on 14 February 2025 Submitted via Website • Report

Overall Experience

I have been using YOU-CAS for my parent's care for the last 3 years. All the carers are really good but both my parents have developed a really close relationship with one member of staff. This member of staff and the manager go above and beyond for my parent's care and wellbeing needs.

Reply from Debbie Emm, Registered Manager at YOU-CAS Ltd

Thank you so much for your wonderful review! We're thrilled to hear that our home care services in Bournemouth have made a positive impact. At YOU-CAS, we're dedicated to providing the highest level of care and support, and it's incredibly rewarding to know that our efforts have made a difference for you.

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Review from Jenny W (Daughter of Client) published on 29 April 2024 Submitted via Website • Report

Overall Experience

My mother is so pleased with YOU-CAS. She gets on well with all the carers and looks forward to their visits. Her main carer goes above and beyond what you would expect. Nothing is too much trouble. The manager is also very professional and caring. If one of the carers cannot visit on a particular day

she will always find a replacement. I, personally, am so grateful to the company. They give me peace of mind that the care my mother receives is of the highest possible quality. Thank you, YOU-CAS.

Reply from Debbie Emm, Registered Manager at YOU-CAS Ltd

Thank you so much for the review, it is always so nice to hear such positive reviews, I will let the staff aware of this review. Thanks again.

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Review from M T (Daughter of Client) published on 26 April 2024 Submitted via Website • Report

Overall Experience

YOU-CAS is a professional, caring and reliable company which employs kind, trustworthy and diligent staff. The carers are very thoughtful and patient and are always looking for ways to help. They have been a client for almost two years and have recommended YOU-CAS to friends who are as impressed as

they are with the high standards of care and management 'behind the scenes'.

Reply from Debbie Emm, Registered Manager at YOU-CAS Ltd

Thank you, it is such a pleasure to read reviews, the staff team are amazing and always goes above the call of duty, they love the role they play in enriching others' lives. Thank you again.

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Review from S J (Daughter of Client) published on 26 April 2024 Submitted via Website • Report

Overall Experience

We were recommended by one of the neighbours of my mother, and can’t fault this at all.
Fabulous first assessment meeting and the carers have been so thoughtful, kind and very interactive with my mum.
My mum started off well and then had some serious health issues and needed moral support as well

as physical.
Both ladies have been really good.
As the daughter, I’m very happy with the weekly visit sheets and the invoice emailed and always prompt and friendly.

Reply from Debbie Emm, Registered Manager at YOU-CAS Ltd

Thank you for the glowing review; I will let the staff know who visits your mum, they really enjoy their time spent with your mum, such an interesting lady and a pleasure to support. Once again many thanks.

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Review from Emma R (Regular Volunteer) published on 19 March 2024 Submitted via Website • Report

Overall Experience

I regularly volunteer for You-Cas at 2 of the sites in the area. I really enjoy going and meeting with the clients. You-Cas are very supportive and flexible in my role. You-Cas are an extremely excellent company to work with. I would recommend the company to anybody to work for or receive care etc.

Reply from Debbie Emm, Registered Manager at YOU-CAS Ltd

Thank you for the lovely review, it is a pleasure to have you as a volunteer, I know the clients that you see enjoy having you there to visit.

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Review from Lorraine P (Daughter of Client) published on 16 February 2024 Submitted via Website • Report

Overall Experience

Excellent service from this company, nothing is a problem and all staff go above and beyond for our father. He has been having care for a few months and highly recommend. If in doubt use YOU-CAS, you won’t be disappointed.

Reply from Debbie Emm, Registered Manager at YOU-CAS Ltd

Thank you for the wonderful review. It is lovely to hear such kind words.

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Review from Tim S (Client) published on 5 December 2023 Submitted via Website • Report

Overall Experience

I got in touch with You-Cas in July 2023, shortly after we had a meeting with the Managers to discuss our family needs. From the first moment, they seemed really kind and genuine. Since then we have been assigned a carer who is absolutely wonderful. She fits in with our family really well and just 'gets'

what we need help with and when. It has been absolutely revelatory having the extra help and care. Communication is strong, any changes are known in advance and I just can't recommend this company enough. Absolutely amazing people and team doing outstanding work.

Reply from Debbie Emm, Registered Manager at YOU-CAS Ltd

What a wonderful review, thank you for your kind words.

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Review from Kim C (Daughter of Client) published on 14 August 2023 Submitted via Website • Report

Overall Experience

You-Cas was recommended to us and I am so glad we chose them. My mum has dementia and finds change difficult and Dad needs personal care. From the initial meeting, when You-Cas came out to meet me and talk through the family needs, we felt comfortable. They put the care we required in place quickly

and efficiently and we have nothing but praise for all the staff. The standard of care is consistently high and the staff are kind and cheerful. The rota is published weekly in advance and a small group of staff were our regular carers, which my parents liked. Communication is quick and efficient and we have no complaints at all. Thank you You-Cas, you make this difficult time a much happier experience.

Reply from Debbie Emm, Registered Manager at YOU-CAS Ltd

Many thanks for the glowing review, at You-Cas we aim to ensure that everything runs smoothly, for both the clients and for the family members. It is always wonderful to receive feedback and be able to let the staff know what an amazing team they are. Once again, thank you. I know the staff all enjoy visiting your parents.

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Review from Sue B (Wife of Client) published on 5 February 2021 Submitted via Website • Report

Overall Experience

You-Cas have been attending my husband for the past twelve months. The carers who attend to give personal care, are all extremely professional, friendly and caring and my husband enjoys having a laugh and joke with them, whilst they are in our home. We were rather nervous having carers coming into our

home for the first time but once we got to know them all, we were extremely comfortable and they have our full trust. During the pandemic, they have been particularly careful, always wearing their masks, aprons and gloves. The Management team have also been extremely kind and helpful, should I ever need to get in touch with them. I would have no hesitation in recommending You-Cas to anyone who requires personal care at home.

Reply from Georgina Smee, Registered Manager at YOU-CAS Ltd

Thank you so much for your kind words, Sue. You are both so valued by the team. I am so pleased that they make you feel at ease and trusted in your home. Thank you for taking the time to let us know.

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Review from Christine T (Daughter of Client) published on 24 July 2020 Submitted via Website • Report

Overall Experience

We were thrown into needing home care for our Mum and YOU-CAS managed to fit us on their books. We didn’t know too much about the agency but liked what we read. How lucky we have been with them! All of the carers, men as well as women, have cared for our Mum very well. Not quite a year on, the care

is even better. Mum is now very used to having kind and caring people in her home taking care of her daily needs. They talk with her, sing with her and laugh with her. They do their best to get her to eat and drink (but of a prob at the moment)! We, as a family, could not manage without them. We are assured and confident that they look after Mum more like a friend now. They have taken the stress out of a situation we never thought we’d be in and we are grateful.

Reply from Georgina Smee, Registered Manager at YOU-CAS Ltd

Thank you for your kind words Chris. We all think the world of your mum and thank you for helping us look after her. If ever she needs anything it's there the next day. Nothing's ever too much trouble. So thank you too

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Review from Karen (Daughter of Client) published on 15 March 2019 Submitted via Website • Report

Overall Experience

I have engaged the Services of You-CAS to work for us at the weekends. The care staff that come to my mother are extremely caring and have developed a good rapport with her in a relatively short time. They take time to explain what is happening and ensure she is happy with what is about to happen. The

company is a small company, which has meant that the same carers regularly visit my mother. The manager has been in regular contact ensuring care plans are in place and up to date. The manager has also reviewed the service on a regular basis so that should there be any issues they can be addressed sooner rather than later. However, to date, I have had no issues with the care and service provided.