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Agincare Medway (Home Care & Live-in Care)

Agincare UK Ltd, Nelson Court Care Centre, Nelson, Chatham ME5 7JZ
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Agincare Medway (Home Care & Live-in Care) logo
Agincare Medway (Home Care & Live-in Care), Chatham
Agincare Medway (Home Care & Live-in Care), Chatham
Agincare Medway (Home Care & Live-in Care), Chatham

Agincare UK Medway provides high-quality home care support in the South East region.

General home care services enable local people to remain living independently at home. Care services include domiciliary care, live-in care, sleep-in night care, as well as help with lunch clubs, shopping, bathing and domestic help.

Support services are offered for those with dementia, physical disabilities and learning disabilities.

Staff are selected that are kind and considerate; with strong care experience....  

Care Provided by Agincare Medway (Home Care & Live-in Care)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: £34 - £34
  • Weekly Live-in Care Fees: £1,135 - £1,735
The price(s) shown are provided by the agency. Contact Agincare Medway (Home Care & Live-in Care) for full pricing details and T&Cs.

Contact Agincare Medway (Home Care & Live-in Care) to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Group/Owner

Person in charge

  • Kelly Barnes (Manager)

Agincare Medway (Home Care & Live-in Care) Reviews (9)

Over all time Agincare Medway (Home Care & Live-in Care) has 9 reviews.

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Showing 9 reviews matching selected criteria
Review from M A (Daughter of Client) published on 14 March 2024 Submitted via Postal Card
Overall Experience

Our experience with Agincare has been extremely good, all of the carers are very friendly and professional in their work when dealing with my mum. Overall I am very satisfied.

Reply from Lisa Arnold, Registered Manager at Agincare Medway (Home Care & Live-in Care)

Thank you very much for your kind words. I will be sure to pass on your feedback to the care workers.

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Review from E O (Granddaughter of Client) published on 1 March 2024 Submitted via Postal Card
Overall Experience

We are happy with everyone who comes here; they are nice, kind and very helpful.

Reply from Kelly Barnes, Area manager at Agincare Medway (Home Care & Live-in Care)

Thank you very much for the lovely review; I will pass on your feedback to the team.

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Review from M G (Daughter of Client) published on 15 January 2024 Submitted via Postal Card
Overall Experience

Everybody is excellent and they all deserve a substantial pay rise.

Reply from Lisa Arnold, Registered Manager at Agincare Medway (Home Care & Live-in Care)

Thank you for your review. I will pass on your lovely words to the staff

Staff
Care / Support
Management
Treated with Dignity
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Review from D M (Daughter of Client) published on 15 January 2024 Submitted via Postal Card
Overall Experience

We have had homecare for my mother for over 18 months. The carers are very friendly and support my mother tremendously. They are very professional and nothing is too much trouble in their care of her. They make her laugh and having the same team and regular faces is essential as my mother has dementia and a series of complicated needs. The office is great when we need to contact them with requests and changes.

Reply from Kelly Barnes, Area manager at Agincare Medway (Home Care & Live-in Care)

Thank you very much for your kind words. It is great to hear that you and your mum are happy with the care we are delivering.

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Review from Nicolas B (Client / Service User) published on 9 January 2024 Submitted via Postal Card
Overall Experience

Very happy with carers. Change from the old company to Agincare Medway has made a massive difference. Carers do so much for me.

Reply from Lisa Arnold, Registered Manager at Agincare Medway (Home Care & Live-in Care)

Thank you for your review. We are delighted you are happy with the care you are receiving.

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Management
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Value for Money
Review from Robert B (Father of Client) published on 9 January 2024 Submitted via Postal Card
Overall Experience

Very good and caring.

Reply from Lisa Arnold, Registered Manager at Agincare Medway (Home Care & Live-in Care)

Thank you for your kind review. We value your feedback.

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Management
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Value for Money
Review from Rosalind H (Daughter of Client) published on 18 December 2018 Submitted via Postal Card
Overall Experience

After an initial hiccup in the first week when the designated carer did not turn up twice! We were sent another carer and she is a very pleasant lady and dad seems very happy with her.

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Review from Vera B (Client / Service User) published on 17 December 2018 Submitted via Postal Card
Overall Experience

Carers are good but the office is not organised in respect of not checking that they have enough time to get from one place to there next client, otherwise the service is excellent.

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Review from Derrick M (Client / Service User) published on 17 December 2018 Submitted via Postal Card
Overall Experience

I have found the service quite reliable with friendly carers. The service is only quite reliable because of traffic problems to our home.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 July 2021
Overall Good
  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (0)

News

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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Agincare Medway (Home Care & Live-in Care).

Meet the Team (1)

Kelly Barnes Job Title: Registered Manager Joined: 2017
Kelly Barnes

Kelly began her career with Agincare in 2015 as a Care Worker and by 2017 had worked her way to Manager.

Kelly has been working in care for 12 years. After being a care worker for a couple of weeks, Kelly knew that she wanted to develop her career and knowledge within the care sector. This is when Kelly started her apprenticeship in Health and Social Care Level 2 and began to work her way up, gaining experience in all office operations.

During her 12 years in the care sector, Kelly has worked as a Field Care Supervisor, Care Coordinator, Peripatetic Supervisor, Deputy Manager and now Registered Manager. During this time, Kelly has also gained many qualifications, including Levels 2 & 3 in Health and Social Care and Level 5 in Leadership and Management and in the future will apply to the Open University to complete Level 7.

"I am extremely passionate about the people. Every day I strive to be the reason why someone's day ends with a smile."

Frequently Asked Questions about Agincare Medway (Home Care & Live-in Care)

How many Carers does Agincare Medway (Home Care & Live-in Care) employ?

Agincare Medway (Home Care & Live-in Care) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Agincare Medway (Home Care & Live-in Care) to verify any information. View our terms and conditions. Agincare Medway (Home Care & Live-in Care) has an Enhanced Service - more info.