Bluebird Care (Totton)

33a Salisbury Road, Totton, Southampton SO40 3HX

Group : Bluebird Care

Person in charge: Vicky Gardiner (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 20

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis)

Care Offered: Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • Learning Disability • Medication Assistance • Personal Hygiene Care • Physical Disability • Sensory Impairment • Shopping Service / Errands

Directions: Bluebird Care Totton is based above the shops on Salisbury road , above the Dominoes Pizza. Entrance is via the back . Drive into the communal car park in the back and come up on the stairs .

Visiting: Our office hours are from 8.30 am till 5 pm Monday to Friday

Parking: There is a big free car park on the back of 33 A Salisbury road .

Latest Care Quality Commission* Report on Bluebird Care (Totton): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.7 Bluebird Care (Totton) has a Review Score of 9.7 (9.733)

The Review Score of 9.7 (maximum of 10) for Bluebird Care (Totton) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Bluebird Care (Totton) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.733 for Bluebird Care (Totton) is calculated as follows: ( (45 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 60 Ratings = 4.733

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Bluebird Care (Totton) is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bluebird Care (Totton)?

  • Extremely LIKELY
    10
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Bluebird Care (Totton)

  • Client / Service User
    4
  • Daughter of Client/Service User
    2
  • Daughter-in-law of Client/Service User
    1
  • Husband of Client/Service User
    1
  • Son of Client/Service User
    1
  • more

The review was always professionally done in a friendly manner.
All issues were discussed and resolved to both yours and our satisfaction.

How likely would you be to recommend Bluebird Care (Totton)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

I am still extremely happy with the care I receive from Bluebird. I appreciate the continuity of my morning carers and random visits throughout the day and evenings. Over the last 12 months the management team appear to have become more visible and approachable. Communication is good, carers are pleasant, polite and friendly and always professional. Overall a high standard of support and very much appreciated.

How likely would you be to recommend Bluebird Care (Totton)? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Good

Management: Good

Treated with Dignity: Excellent

Value for Money: Satisfactory

The care and treatment shown to my wife during her illness was of the highest quality will and definitely recommended by me.

How likely would you be to recommend Bluebird Care (Totton)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Wish there was more continuity with carers. Carers are very good at their job, very considerate of my husband's needs and keep him motivated.

How likely would you be to recommend Bluebird Care (Totton)? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Staff are friendly and cheerful. Keeping us in touch with what is happening locally. All provide an excellent washing and dressing service. As well as doing odd jobs without being asked. Most keep informed of what they are doing and talk about local matters.

How likely would you be to recommend Bluebird Care (Totton)? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Good

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

My father-in-law and I are very pleased with the care he receives. All the carers are always very pleasant and caring towards him.

How likely would you be to recommend Bluebird Care (Totton)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

We were very impressed by the professionalism of Bluebird Care from the initial assessment all the way through our experience. The carers were well managed and showed great compassion and skill in looking after my mother at home. Without their help, it would not have been possible for her to stay at home during her last illness. The carers helped us cope at a very sad and stressful time and allowed my mother to be comfortable and dignified to the end.

How likely would you be to recommend Bluebird Care (Totton)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Eve, Admin Assistant at Bluebird Care (Totton) responded to this review on 17 Oct 2017:

Thank you very much for your kind words.

The care team who looked after my dad were not only very competent in their job but they took the time to talk to dad and bring some laughter into the time they spent with him. They were courteous and compassionate and by carrying out their care so well it allowed us as a family to spend quality time with dad. From the management to the care team we had support as a family and the communication was excellent. We would not hesitate to recommend bluebird care team to anyone.

How likely would you be to recommend Bluebird Care (Totton)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Everything is all fine.

How likely would you be to recommend Bluebird Care (Totton)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

When I came out of the hospital after having a fall, I found I was not very steady with walking. I needed a walker and was advised to get help. To help me to walk and anything else, I now have carers which I am glad to see. I do not fall and they even make me a cup of tea. I find that these care visits at home are very good and give you the confidence to carry on.

How likely would you be to recommend Bluebird Care (Totton)? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

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