Radis Community Care (Burton on Trent)

My review refers to the time since I first encountered your staff and up to the present day. I am increasingly pleased with the care provided by all the staff .

I am convinced that all have done their best to satisfy my needs, and have been respectful and considerate. All have always checked with me that I am happy and asked if there is anything else that I need. Very importantly, they have made friends with me.

I have been aware that the carers all have other clients who may need them to arrive at the specified starting time and that they cannot be in two or more places at once. When I have needed them to be with me near the specified time so as to be ready for a particular reason they have always done what I needed. It is very nice to have such good friends.

If the company owners were prepared to pocket a little less profit to reward the workers this would be possible I'm sure.

Mum has alzhiemer's disease and can be very aggressive but the staff are always very patient with her. When she is grumpy they always manage to turn into a fun bout and make her laugh. They know how to handle her and just what she needs.

Thank you everyone, keep up the good work.

I would easily recommend Radis to any of my family and friends and I am really pleased with their service.

Definitely recommend this company to anyone.

Radis looked after my mom for 5 years & in all that time the carers looked after her. The care was impeccable right up until my mom passed away in January 2024. I cannot put into words how amazing they all are so compassionate, kind & caring to her plus always there for us as a family. They have given wonderful support throughout the 5 years. Thank you all with all our hearts from all the family.

All the carers are great and treat me with respect and listen to my needs. Unfortunately there is no communication between the carers and the office staff. Also I would like a bit more communication, if a carer is held up or your normal carer is unfortunately off sick it would be nice if the office could contact the client to inform them. On the whole I do get a call even if there is someone off but there have been times I have had a call to say there literally isn't anyone which is a big inconvenience for me and not fair on my friend to have to come and sort me out.

I am writing this review to show my appreciation to all of them.

Don't arrive on the times they took you on and agreed the times and to give an earlier time. Some calls are two hours late. The times the carer arrived and left don't match the log sheet. Like everywhere some good some bad staff. Office staff just give you a runaround, one said one thing and the next another to cover their mistakes. Wouldn't recommend it if you want good care. Won't come early for a medical appointment so have to cancel appointments.