PHC Home Care Ltd

Systems House, 246 Imperial Drive, Harrow HA2 7HJ
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9.3 6 Reviews
  • PHC Home Care Ltd, Harrow
'Care that matters - supporting independence with dignity and kindness.'

At PHC Home Care, good care is about people, not just tasks. Every visit is a chance to bring comfort, kindness and a sense of independence into someone’s day. Carers do not simply take over; they encourage clients to do as much as possible for themselves while offering gentle support wherever it is needed.

Time is taken to listen, share a cup of tea, and understand what truly matters to each person. Whether it is personal care, support with meals, companionship or helping someone stay socially active, care is built around the individual, their wishes and their routines.

Families trust PHC Home Care for its consistency, warmth and genuine compassion. Clients are not only cared for, they are supported to feel valued, respected and at home in every sense.

Care Provided by PHC Home Care Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £24.44 – £32.33
  • Weekly Live-in Care Fees: £1200 – £1500

Very competitive rates locally - we aim to deliver a high-quality service at sensible and sustainable rates.

These prices are only a guideline, please contact PHC Home Care Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • PHC Home Care Ltd

Person in charge

  • Evelyn A-Kum (Registered Manager)
9.3

PHC Home Care Ltd has a Review Score of 9.3 (9.257) out of 10, based on 6 reviews in the last 2 years.
Over all time PHC Home Care Ltd has 6 reviews.

Overall Experience
  • 3
  • 3
  • 0
  • 0
  • 0
Date Published
  • 6
  • 6
  • 6
  • 6
  • 0
Reviewer Connection to PHC Home Care Ltd
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 6, showing 1-6
Review from Zoe N (Sister of Client) published on 8 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
PHC have been helping members of our family for over 12 years now. They are very friendly and supportive and have provided a range of help, as our needs have flexed, from nursing care to domestic support. The managers are easy to contact by phone or email and have been able to draw on their team at
short notice when emergencies have cropped up too which has been hugely appreciated. They have also accompanied family to medical appointments.
Reply from Nikunj Prajapati, Admin at PHC Home Care Ltd

Thank you, Zoe, for your lovely feedback. Supporting your family for more than a decade has been an honour, and we're glad our care continues to give you reassurance.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from William E (Client) published on 4 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers are very good in what they do, they are always on the time. They always take of me and make sure that I do nit fall or anything. They take care of my personal care and help me prepare my breakfast. They also encourage my indeoendance.
Reply from Nikunj Prajapati, Admin at PHC Home Care Ltd

Thank you for sharing your feedback. We are pleased that our carers are supporting you with your care needs and helping you maintain your independence. It's wonderful to know you feel safe and well looked after.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from P M (Brother of Client) published on 4 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Christmas Day 2025 my sister had a fall and was admitted to Northwick Park.On returning home PHC took on her rehabilitation with 5 hours daily care. Since then she has recovered well and gained in confidence and mobility. I cannot fault the care she is receiving. Thank you PHC, i can fully recommend
your services.
Reply from Nikunj Prajapati, Admin at PHC Home Care Ltd

Thank you for your kind words. We are so glad to have supported your sister's recovery and to see her gaining confidence and mobility again. It means a lot to know you fully recommend our services.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Yvonne R (Daughter of Client) published on 4 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
PHC services have been caring for my elderly mother for the last 3 years. We can rely on regular carers, who have become familiar to her, who deal with daily washing, including intimate care, meal time duties, and facilitating medication. They are watchful, friendly and were professional when an emergency
occurred. The Agency is always on call and provide handyman services. The carers have proved trustworthy, reliable and show a caring, family attitude to their duties, going over and above making my mother feel comfortable.
Reply from Nikunj Prajapati, Admin at PHC Home Care Ltd

Thank you so much for sharing this kind feedback. It's wonderful to hear that our carers have built trust and familiarity with your mother while providing the care and reassurance she needs. We truly appreciate your trust in PHC over the past three years.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from L M (Wife of Client) published on 4 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband is a client of PHC and is an active alcoholic, living alone. The carers visit twice daily. They are very attentive and help with washing him, preparing food, administering medication as well as keeping on top of his laundry and cleaning his bungalow.
They are kind and understanding, particularly
on occasions when my husband has had a drink and is verbally quite rude. They willingly respond to my requests when there are issues and look after his needs.
We are happy with the care given.
Reply from Nikunj Prajapati, Admin at PHC Home Care Ltd

Thank you for your lovely feedback. We are so glad to hear that our carers are supporting your husband with kindness and understanding, even on the more challenging days. Your trust means a lot to us, and we will continue to support him.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Robert P (Son of Client) published on 4 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
PHC have been providing care for some years and my mother, who has multiple health issues, is very happy with the service she receives as so too am I. Mum gets the same carers who have been coming for a considerable time and this consistancy is a great help.
Mum cannot look after herself at all so
she is woken up, washed, fed etc. and this is done very well. Her medication is administered correctly, unlike a previous care company.
In the past year one visit was missed but this was only the second time in the past seven years and was sorted out.
Reply from Nikunj Prajapati, Admin at PHC Home Care Ltd

Thank you for your thoughtful feedback. We're delighted your mother is happy with her care and grateful for your trust. We also acknowledge the past missed visit and remain committed to ensuring this does not happen again.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.3 (9.257)

Overview of Review Score

The Review Score of 9.3 (9.257) out of 10 for PHC Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.657 for PHC Home Care Ltd is calculated as follows: ( (23 Excellents x 5) + (12 Goods x 4) ) ÷ 35 Ratings = 4.657
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for PHC Home Care Ltd is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Jan 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

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Meet the Team (3)

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Evelyn A-Kum

Job Title: Registred Manager Joined: 2006

Evelyn is a true healthcare professional with over 20 years of experience as a District Nurse. In 2006, she founded Pinner Home Care (now operating as PHC Home Care) following a passion to care for the elderly and disabled in their own homes.


Evelyn started her career in Zimbabwe as a high school teacher, and after a number of years decided that what she really wanted to do was to become a nurse and care for people in her community.


During her nursing career, Evelyn has held a number of positions, including Staff Nurse and District Nursing Care Manager. These have provided her with a wealth of care and people management skills that she now brings to PHC Home Care.


In her spare time, Evelyn enjoys cooking, swimming and reading. She also loves to travel and meet people from different backgrounds and cultures.

Eric

Eric A-Kum

Job Title: Nominated Individual Joined: 2016

At PHC Home Care, Eric A-Kum serves as the Nominated Individual, ensuring our services meet regulatory standards and consistently deliver safe, high-quality care. In this role, he acts as the bridge between PHC and the Care Quality Commission (CQC), overseeing compliance, supporting the Registered Manager, and keeping the people we care for at the centre of everything we do.


Eric brings over 25 years of experience as a design and build professional, along with PGCE-qualified teaching at the college level, which reflects his strong background in leadership, governance, and professional development.

Ruth

Ruth Nakintu

Job Title: Care-Coordinator/ Supervisior Joined: 2020

As Supervisor and Senior Carer at PHC Home Care, Ruth plays a vital role in upholding the quality, safety, and consistency of our service. With 5 years of hands-on experience in the care industry and currently working towards her Level 3 Diploma in Adult Care Lead, she combines professional knowledge with practical expertise to guide and support both clients and staff.


Ruth’s responsibilities include supervising care staff and carrying out spot checks to ensure high standards of practice are consistently maintained. She provides training for new team members, covering both practical skills in the field and theoretical knowledge in the office, ensuring that staff are confident and well-prepared. In addition, Ruth undertakes client assessments, contributes to the development of personalised care plans and risk assessments, and helps to coordinate care delivery between frontline staff and line managers.


Her role also extends to conducting appraisals, mentoring colleagues, and fostering effective communication and positive relationships with clients’ families. Ruth’s involvement in both office-based tasks and frontline care ensures that PHC Home Care remains responsive, reliable, and person-centred. Her leadership, dedication, and compassionate approach help maintain the trust and confidence of the people we support, making her an invaluable member of the PHC Home Care team.

Frequently Asked Questions about PHC Home Care Ltd

What Type of Services does PHC Home Care Ltd offer?

PHC Home Care Ltd offers Home Care.

How many Carers does PHC Home Care Ltd employ?

PHC Home Care Ltd employs 14 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact PHC Home Care Ltd to verify any information. View our terms and conditions. PHC Home Care Ltd has an Enhanced Service - more info.