Care Santé London

Unit 6 Dancastle Court, 14 Arcadia Avenue, London N3 2JU
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9.8 21 Reviews
  • Care Santé London, London
Care Sante London provides exceptional care at home for older people and people with physical, cognitive and mental health challenges; people recovering from illness or injury; and people with long-term or life-limiting diagnoses like dementia, Parkinson's and cancers. They operate across Barnet, Haringey and surrounding areas.

Care Sante London's services include:
- Long-term visiting care - from a weekly call to several calls daily
- Short-term reablement care to restore independence following illness, injury or a hospital stay
- Respite care to relieve family/informal carers
- 24 hour care where a customer's needs are more intensive
- Live-in care
- Palliative and end-of-life care.

Customers can request support for:
- Personal care
- Managing medication
- Meal/drink preparation
- Domestic tasks such as light housework and shopping
- Participating in social activities.

Care Sante London puts its customers at the heart of their care and support. They're encouraged to participate in care planning and self-direct their day-to-day support to ensure it reflects their preferences and aligns to their lifestyle. Customers are supported to achieve what matters most to them. Care Sante London's team is laser-focused on ensuring customers live full, satisfying lives, as independently as possible and in the comfort of their own homes.

All employees undergo enhanced DBS checks and receive comprehensive training and mentoring to ensure customers receive a high standard of care.

Care Sante London (formally known as The Cedars Home Care) was rated 'Good' in all key lines of enquiry by the CQC following its latest inspection in February 2021.

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Care Provided by Care Santé London

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol / Drug Misuse
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability / Autism
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Visual / Hearing Impairment
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Care Sante Ltd
  • Person in charge
  • Adrianna Tevfik (Registered Manager)

Funding & Fees Guide for Care Santé London

  • Prices

  • Visiting home care: from £24.50 per hour, (£21.04 for 3/4 of an hour and £16.70 for half an hour).
    Live-in care: from £1650 per week.

  • Additional BH uplifts apply. Please get in touch for more details

Care Santé London Reviews (21)

Total of 21, showing 21-21
9.8

Care Santé London has a Review Score of 9.8 (9.802) out of 10, based on 9 reviews in the last 2 years. Over all time Care Santé London has 21 reviews.

Overall Experience

  • 15
  • 6
  • 0
  • 0
  • 0

Date Published

21
8
8
9
12

Review from Ann F (Wife of Client) published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am delighted with the care provided by your staff it certainly makes my life easier.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.802)

Overview of Review Score

The Review Score of 9.8 (9.802) out of 10 for Care Santé London is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.902 for Care Santé London is calculated as follows: ( (46 Excellents x 5) + (5 Goods x 4) ) ÷ 51 Ratings = 4.902

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Care Santé London is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (6)

Adrianna

Adrianna Tevfik

Job Title: Registered Manager

Joined: 2022

Adrianna has held management and training positions for a number of care companies and brings a fantastic blend of experience, compassion, enthusiasm and drive to her role as Registered Manager at Care Santé London Limited. She sets very high customer service standards for herself and her team. The results mean that Care Santé London Limited former The Cedars Homecare's customers feel that they're in safe, reliable hands.


Eunice

Eunice Kadjo

Job Title: Care Coordinator

Joined: 2022

Eunice joined the Care Sante London branch in March 2022. She is an exceptional care coordinator with years of experience as a Field Care Supervisor and a carer.
Care is her passion.


Eunice said, "I'm proud to be able to support individuals, families & other healthcare professionals to ensure that we keep our clients at the heart of what we do, by collaborating, acting proactively & sharing best practices".


Fadumo

Fadumo Mohamed

Job Title: Care Coordinator

Joined: 2024

Fadumo Joined the Care Sante London team in June 2024 as an experienced care coordinator and immediately made a difference. She brings a smile, and her her knowledge to our service every day. She is happy to work with the Team who are all long-standing and new members of staff who understand what is required to provide first-class care in the home.


Margaret

Margaret Robson

Job Title: Trainer

Joined: 2021

Margaret (Mags) is our trainer and has been working with Care Sante London Limited since 2021 when she started as a recruiter. She has been around Domiciliary Care for many years with experience in compliance, customer service, staff development and training. Mags is responsible for the smooth transition from a trainee to a well-trained carer in our organisation.


Louann

Louann Lewis

Job Title: Care Assessor - Haringey Area

Joined: 2022

Louann is an experienced care assessor who was promoted in 2023 from the Care & Support Worker position. Her passion, dedication experience and knowledge make her the best of the best to support our customers.


Elizabeth

Elizabeth Okoh

Job Title: Care Assessor

Joined: 2022

Elizabeth is a well-educated, experienced, and passionate individual, who joined The Care Sante London Branch in 2022 as a Care & Support Worker. Elizabeth underwent very specific training, gained many skills and most importantly impressed her customers with a unique set of skills and earned her possition among the office team. Elizabeth was promoted to the Care Assessor position in January 2024.


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