Alina Homecare St Albans and Mid Herts

Foundation House, 2-4 Forum Place, Fiddlebridge Lane, Hatfield AL10 0RN
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9.7 23 Reviews
  • Alina Homecare St Albans and Mid Herts, Hatfield
Alina Homecare St Albans and Mid Herts is a high-quality home care provider that offers a variety of care services to people in Flamstead, Hatfield, Harpenden, Markyate, Redbourn, St Albans, Welwyn Garden City & Wheathampstead.

The manager and the care team believe the best care is tailored to meet the individual needs of every person, and they ensure truly person-centred care is offered on a daily basis.

Care package options include services such as general Homecare and Live In services, as well as more specialist care services such as disability and complex care.

Respite services are available for those who need a break.

Staff treat the client with respect and dignity at all times.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

We pride ourselves on providing excellent quality Home Care at competitive prices.
The costs of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from short visits to 24 hour Live In Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.
Live-in Care is generally considered to be a cost effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.
We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.
We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.
Your home. Your care. Your choice.

Good to Know

Group/Owner

Person in charge

  • Natasha Sylvester (Branch Manager)

Alina Homecare St Albans and Mid Herts Reviews (23)

9.7

Alina Homecare St Albans and Mid Herts has a Review Score of 9.7 (9.730) out of 10, based on 9 reviews in the last 2 years.
Over all time Alina Homecare St Albans and Mid Herts has 23 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Alina Homecare St Albans and Mid Herts
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Total of 23, showing 1-20
Review from Caroline E (Granddaughter of Client) published on 18 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We changed to Alina at the beginning of September and have been very pleased with the care and communication received in the last 6 weeks. A regular rotation of carers coming to see her has made her feel safe and comfortable. As well as interacting with the whole family that doesn't make us feel like
aliens in our own home.
I'm more than happy not to be here when they come and really appreciate the respect they show her treating her like a person, not a job. I can not recommend them enough.
Reply from Natasha Sylvester, Branch Manager at Alina Homecare St Albans and Mid Herts

Thank you so much for your kind words. We are so happy we are able to support and work alongside such a caring family. I will pass your kind words on to the team.

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Review from Peter H (Son of Client) published on 17 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Alina provides live-in care support for my mother for which, in general, I am very pleased. The quality of the live-in carers is very good with several being exceptional. The carers are all trained to a high standard for the provision of personal care and they all have a great deal of patience. My mother
has vascular dementia which can be frequently challenging. The live-in carers provide all the necessary support for my mother which covers preparing all the meals and helping her to eat them, all the cleaning, washing and ironing plus, of course, personal care. They also provide companionship which can include reading or watching television together or just trying to have conversation.
I am always amazed by how well the live-in carers cope with all the day-to-day issues; they are all very compassionate people.
The live-in carers are relieved 2 hours each by visiting Alina carers. They are all very good, but these break times vary a lot.
I have no hesitation in recommending Alina though.
Reply from Natasha Sylvester, Branch Manager at Alina Homecare St Albans and Mid Herts

Thanks so much for taking the time to do this review. Supporting your mum is our pleasure. Reading this as the manager has given me a great sense of pride in all of my team here at Alina Homecare St Albans & Mid Herts. I will pass your kind words on to all of the staff.

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Review from E W (Daughter of Client) published on 23 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Alina provided morning carer visits for my father. The staff were all very friendly and treated my dad with compassion and kindness. They gave us offspring a huge degree of reassurance that someone was there to help him (he could be very wobbly some mornings and absolutely fine other mornings) each
day.
Access to the app was also fantastic, as we could all see immediately how Dad was and whether there had been any issues.
We would not hesitate to recommend Alina, and would also have no hesitation in using them again.
On the downside, there was quite a lot of variability in terms of both personnel and the time that they called (which didn't always correspond to the published schedule). Dad would have preferred more consistency in terms of both time of visit and personnel. A couple of mornings he got himself up because he thought the carer wasn't going to come because it was over an hour beyond the scheduled time. A minor point though.
Reply from Natasha Sylvester, Branch Manager at Alina Homecare St Albans and Mid Herts

Thank you for taking the time to leave a review. We use all feedback to continually improve our services. We are pleased that you would recommend Alina Homecare. We will pass your lovely comments on to the team.

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Review from L H (Next of Kin) published on 8 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were recommended to Alina by friends who were very pleased with the help they were getting. Aline has fully lived up to their recommendations. The carers are reliable, helpful and pleasant. They are happy to help with anything we ask of them. But they are quite expensive...
Reply from Natasha Sylvester, Branch Manager at Alina Homecare St Albans and Mid Herts

Thank you so much for your review. I will pass your lovely comments on to the team.

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Review from K H (Daughter of Client) published on 4 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Alina Homecare only looked after my father for a short time following a hospital admission. They were all amazing and treated Dad with genuine kindness and dignity. I wouldn’t hesitate to use their services again in the future. All carers were outstanding and went above and beyond and also supported
us as a family. Communication was excellent. I’d like to say a big thank you to a very hard-working team.
Reply from Natasha Sylvester, Branch Manager at Alina Homecare St Albans and Mid Herts

Thank you very much for this lovely review. I shall pass these comments on to the team.
My team and I strive to enrich and support our clients’ lives daily.

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Review from D P (Client) published on 12 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Alina Homecare is very satisfactory as far as I am concerned, they cover every aspect of my care and are completely dependable.
Reply from Natasha Sylvester, Branch Manager at Alina Homecare St Albans and Mid Herts

Thank you for a lovely review. We go the extra mile to make sure our clients are happy, supporting them to remain as independent as possible within their own homes. I will pass your lovely review on to the team.
Many thanks.

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Review from Jennifer L (Client) published on 30 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found my carer was open to do what I needed from driving me to my gym to mopping floors. When asked she gave me space to read, listen to stories.
Reply from Natasha Sylvester, Branch Manager at Alina Homecare St Albans and Mid Herts

Thank you for your kind words and compliment. We are very happy that you are happy with the service we provide.

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Review from Donald P (Son of Client) published on 18 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has had daily support over a long period of time during which she developed dementia.
Alina Homecare provided carers who were consistently kind, considerate, empathetic and professional. They responded to the changes needed to reflect Mum’s state of mind and health.
They administered medication
that had been prescribed. The system linked to the app allowed me to have up-to-date information on when visits were happening and how my mum was feeling.
The billing was clearly detailed and accurate.
I would be happy to recommend them to others.
Reply from Natasha Sylvester, Branch Manager at Alina Homecare St Albans and Mid Herts

Thank you for such lovely feedback, we are glad to hear that your experience has been so positive, it is always our aim to make the whole process as stress-free as possible. It has been an absolute pleasure caring for your mother.

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Review from Emmeline A (Daughter of Client) published on 27 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although Alina Homecare only looked after Mum for a brief period, they were all amazing and treated Mum with genuine kindness and dignity.
I wouldn’t hesitate to use their services again in the future should the need arise. Both carers were outstanding and went above and beyond in what was a difficult
time for us as a family.
Reply from Natasha Sylvester, Branch Manager at Alina Homecare St Albans and Mid Herts

Thank you so much for your kind words. We will of course share your comments with the team. It's always nice to hear our teams are making a real difference. We are glad we were able to assist you as a family. Thank you again.

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Review from T G (Daughter of Client) published on 31 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Alina Homecare staff were very caring towards my mother. She has become very fond of them.
Staff listened to her care needs and made sure she was well looked after, giving her time and treating her with dignity. I would recommend this care company.
Reply from Natasha Sylvester, Branch Manager at Alina Homecare St Albans and Mid Herts

Thank you very much for your kind review of our services. We are delighted you are so pleased with our team's care for your mother, whom we so enjoy supporting. We will share your kind review with the team, they will be so pleased. Thank you once again.

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Review from Tim C (Son of Client) published on 15 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Alina carers were great in helping my 94-year-old mother. Reliable, friendly, flexible, and very caring.
Reply from Natasha Sylvester, Branch Manager at Alina Homecare St Albans and Mid Herts

Thank you for your kind words and for taking the time to complete this review. It's always lovely to hear what a great job we are doing and will pass this on to the team.

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Review from Rob P (Son of Client) published on 28 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been using Alina for a number of years and the office team and personal carers have been excellent, friendly and professional help all round.
The weekly schedules are sent without fail and problems are dealt with efficiently.
Reply from Natasha Sylvester, Branch Manager at Alina Homecare St Albans and Mid Herts

Thank you for a lovely review. We are glad your experience with Alina is positive.

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Review from Hilary W (Daughter of Client) published on 2 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I started using Alina Homecare mid-January. I needed help at short notice for my father and they responded very quickly. Carers were put in place within 24 hours and so far the experience has been very positive. All carers have been very friendly and offered useful advice. One even offered to make me
a cup of tea! Great service.
Reply from Natasha Sylvester, Branch Manager at Alina Homecare St Albans and Mid Herts

Thank you for a lovely review. We are glad it has been a positive experience and you find the team so helpful.

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Review from T D (Client) published on 23 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Found all staff to be helpful, proficient, reliable, and polite. Nothing was too much trouble. The home care providers were punctual, cheerful, and proactive. The administration team provided a first-class flow of information regarding my weekly schedule and answered all my enquiries promptly.
Reply from Samantha Lewis, Manager at Alina Homecare St Albans and Mid Herts

Thank you for your positive words and compliments. We are very glad you are happy with the care provided to you.

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Review from Karen N (Daughter of Client) published on 2 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my mother and I are very pleased with the prompt and efficient care/domestic help arranged after mum suffered a fall at Christmas. Although only required for a short time, this was set up immediately after I made a call from Spain to the Harpenden branch. This took a lot of worry away from me,
being so far away and I was kept informed of mum's progress.
I can't thank the team enough and will certainly be back in touch if the need arises.
Reply from Samantha Lewis, Manager at Alina Homecare St Albans and Mid Herts

Thank you for your kind review. We are pleased this gives you reassurance while you are not living locally.

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Review from Jonathan R (Son of Client) published on 10 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am sure that the care you gave to Mother significantly extended her life and gave her a better quality of life in that time. Previously she had a succession of minor illnesses but the improvement in taking medication, diet and help with washing and food preparation gave her a healthier life. Several
times I have been just calling in and doing business on the farm before seeing Mother, and when coming in I have overheard the carer dealing with Mother, they always spoke to her so sweetly and kindly, and so patiently it brought me joy to think her world was made so pleasant. Mother could often be a 'difficult' character to deal with but you always saw past that. All the interaction with you has gone so smoothly it has freed me from that worry and allowed me to get on with being POA for Mother's affairs and enjoying purely social visits to her. The general smoothness and your professionalism makes life so much easier.
Reply from Samantha Lewis, Manager at Alina Homecare St Albans and Mid Herts

Thank you for your positive words and compliments.

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Review from Marian T (Daughter of Client) published on 13 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Alina Homecare have provided an excellent service to my mum for the last 18 months increasing visits from 3 times a day to now 4 times a day. Mum is always happy to see them. They are kind, caring and considerate and will go out of their way to help my mum and myself. They have stayed with Mum when
they have found her on the floor and sought assistance straight away, keeping the family informed. They have been outstanding during these difficult times keeping Mum safe and going out of their way to assist in any way they are able. I cannot speak too highly of them.
Reply from Samantha Lewis, Manager at Alina Homecare St Albans and Mid Herts

Thank you for your positive review and kind words. We are pleased that we brighten up your mum's day and that she looks forward to seeing the carers.

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Review from M B (Client) assisted by family/friend published on 17 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On time, polite and supportive.
Reply from Samantha Lewis, Manager at Alina Homecare St Albans and Mid Herts

Thank you for compliments. We are very glad you are happy with the care provided to you.

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Review from Carly S (Daughter of Client) published on 9 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad suffered several strokes around 4 or 5 years ago and we have used Alina Homecare ever since. All the staff at Alina are punctual, caring, friendly and our whole family get on very well with all of the carers. Alina has never made my dad feel embarrassed and always treated him with respect and
dignity. They are always happy to help with whatever is needed and are very supportive. My father can be a difficult character and all of the staff cheer him up and never fail to make him smile when they see him every evening. If you are looking for trusting, committed, friendly and reliable carers I would highly recommend Alina Homecare.
Reply from Samantha Lewis, Manager at Alina Homecare St Albans and Mid Herts

Thank you for your positive words and compliments. We are very glad you are happy with the care provided to you.

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Review from Claire P (Wife of Client) published on 8 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband suffered a huge stroke 7-years ago. Finding reliable care seemed impossible in the early years, but then I found Alina and haven’t looked back. All Alina carers have been so kind and helpful. They have made a huge difference to our lives. They are always professional, reliable and respectful.
My husband feels safe and reassured. He looks forward to seeing them every day not only for the expert care but for the chat and laughter. I’ve recommended Alina to several friends, and we’re all delighted with them.
Reply from Samantha Lewis, Manager at Alina Homecare St Albans and Mid Herts

Thank you for your positive words and compliments; we are very glad you are happy with the care provided.

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Current Review Score: 9.7 (9.730)

Overview of Review Score

The Review Score of 9.7 (9.730) out of 10 for Alina Homecare St Albans and Mid Herts is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.830 for Alina Homecare St Albans and Mid Herts is calculated as follows: ( (46 Excellents x 5) + (6 Goods x 4) + (1 Poors x 2) ) ÷ 53 Ratings = 4.83
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alina Homecare St Albans and Mid Herts is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (8)

Meet the Team (1)

Natasha

Natasha

Job Title: Branch Manager Joined: 2022

Natasha is proud to lead such a dedicated team, who work so effectively together to ensure the highest quality Home Care for their clients.

Frequently Asked Questions about Alina Homecare St Albans and Mid Herts

What Type of Services does Alina Homecare St Albans and Mid Herts offer?

Alina Homecare St Albans and Mid Herts offers Home Care.

How many Carers does Alina Homecare St Albans and Mid Herts employ?

Alina Homecare St Albans and Mid Herts employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alina Homecare St Albans and Mid Herts to verify any information. View our terms and conditions. Alina Homecare St Albans and Mid Herts has an Enhanced Service - more info.