Doves Care Agency is more than just a care provider – they’re a trusted partner dedicated to supporting your loved ones with warmth, dignity, and respect. Specialising in care for the elderly, individuals with dementia, and those with learning or physical disabilities, they’re here to provide compassionate and tailored support for every individual.
What sets them apart is their deeply personal approach. As a small, family-run business, they go the extra...
Care Provided by Doves Care Agency Ltd
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: £34.97 - £40.97
- Weekly Live-in Care Fees: £1,500 - £1,700
Dependant on needs assessment. We provide no obligation free assessment.
Contact Doves Care Agency Ltd to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
-
Good to Know
Owner
- Doves Care Agency Ltd
- Private Owned
Person in charge
- Isabel Grundy (Manager)
Doves Care Agency Ltd Reviews (14)
Doves Care Agency Ltd has a Review Score of 9.6 (9.6) out of 10, based on 14 reviews in the last 2 years.
Over all time Doves Care Agency Ltd has 14 reviews.
The compassion and professionalism of the team was excellent. My grandmother was well looked after. At the beginning she was hesitant of having carers but once the care started she changed and looked forward to having the care visits. I would recommend Doves Care any day. The peace of mind we had was refreshing.
Dear SB, Thank you for taking the time to review us. We're truly honoured to have cared for your grandmother and are delighted to hear that she grew comfortable and even looked forward to our visits. Knowing we brought your family peace of mind means the world to us. We deeply appreciate your recommendation and support.
I was looking for a reputable care company to look after my mother post hospital, the care providers I came across did not offer the level of care and patience my mother needed. After being recommended to Doves care from a friend I contacted them, I spoke with the manager who gave me so much reassurance and guidance that I booked an appointment for her to visit my mother
The assesment went so well that we started the care with Doves, the process was so smooth and the carers were introduced to my mother, she has had the same consistent carers ever since they are all so very kind and always inform me if they have any concerns.
The management team are always available and nothing is ever too much trouble.
Overall a very caring competent company
Happy with everything.
Thank you DK for your review. We're glad that you are pleased with the care provided.
Carers are coming and going, always treated me with dignity, and always willing to spent time with me and they are willing to communicate with me, and understand when I need my spice, keeping timetables depending on how the previous client goes time wise, which is sometimes frustration but understandable. Sometimes we have misunderstanding but would still look for a way to fix it together.
Thank you N.S for taking the time to write a review. We're glad you appreciate the dignified care, our carers' time and communication, and their understanding. We note your point about the timetable and appreciate your understanding. We're also happy that any misunderstandings are resolved together.
Its okay. My carers work hard. Sometimes they are annoying especially when I am on my laptop working.
Thank you for the taking the time to review us T.K. We're glad to hear that the carers are working hard to support you. Moving forward, we will work together to ensure your care needs are met during the visit and you also have time to do your work on your laptop without being disturbed.
Thank you for caring for my relative
We are so grateful for your lovely review! It's wonderful to know that our communication and the dedication of our friendly team are making a positive difference. Thank you for entrusting us with the care of your relative.
Doves Care Agency looked after my brother for well over two years. He had complex needs, but their care, as far as I was aware, was excellent. I felt a genuine warmth from the Doves carers I met. After he passed, they told me how pleasant he was to care for. This gave me great comfort. Thank you to all those who had a part in his life.
Thank you so much for sharing such a kind and moving review. We were truly privileged to care for your brother for those two years. His pleasant nature touched us all, and we are so glad that knowing this brought you comfort. Thank you for entrusting us with his care. Our deepest condolences for your loss.
Great carers helpful can't fault them, excellent service recommend them.
Thank you for taking the time to review us. We're glad that you've had a positive experience with Doves Care
Can't fault the carers, they're very lovely and brilliant. What I like about them is that they help me, and we have a laugh when they come.
Thank you for taking the time to review us. We're glad to hear that you are getting along well with your carers and that they have been helpful to you.
Doves care agency were great to deal with from start to finish. Two members of staff in particular were excellent with my Dad and nothing was too much trouble, my Dad particularly enjoyed his chats with one staff member, I would highly recommend them and will definitely use them again.
Thank you for taking the time to review us. We're glad that we were able to care for your dad and are pleased to hear he enjoyed his companionship visits. We're always here should you need us again.
The experience I have had with Doves Care has been excellent, and the staff are really good, trustworthy and kind. They have a very genuine and healthy relationship with my son, and I am 100 % happy with the services provided.
Thank you for taking the time to review us. We're delighted that you've had an excellent experience with Doves Care and appreciate your kind words about our trustworthy and caring staff.
We are pleased with the care given by Dove care. The staff are courteous and caring, and they ring us if there is a problem with arrival time. The office is accommodating if any carer times have to be cancelled. We are kept up to date by a newsletter on what the company is doing and how they are moving forward.
Thank you for taking the time to review us! We appreciate you highlighting the courtesy and care of our staff, our communication regarding arrival times, and the accommodating nature of our office team. We're also pleased you find our newsletter informative.
We have been with Doves Care Agency for around 18 months and are very happy with all aspects of care provided. All staff are always kind, friendly, caring and patient and we are kept updated after every session. I wouldn't hesitate to recommend Doves Care, we are very grateful for the service they provide.
Thank you so much for your lovely feedback! We're thrilled to hear you're happy with the care provided by Doves Care Agency and appreciate your kind words about our staff. Your recommendation is highly valued!
Helpful and always on time. They ask how I'm doing and if I like to go out to the park. They also make me a coffee or two and something to eat. They are kind-hearted and generous with their time. Many thanks for their help.
Thank you for your kind words! We're so glad to hear that our team has made a positive impact with their kindness and support.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 May 2023- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Doves Care Agency Ltd.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Doves Care Agency Ltd.
Meet the Team (2)
Isabel is a dedicated professional with over 22 years of experience in the Health & Social Care sector, supporting a diverse range of clients, including individuals with learning and physical disabilities, young people, elderly clients (including those with dementia), and patients in rehabilitation and neurosurgical units.
Isabel is highly skilled in leading support teams to deliver high-quality care while ensuring adherence to Care Standards. Her skills extend to staff development, mentoring, and fostering a culture of excellence within her teams.
She is very passionate about delivering high-quality care, helping clients achieve their goals, and ensuring their needs are met with dignity and respect.
Academic Credentials:
- Master’s Degree in Management
- NVQ in Health & Social Care, with additional qualifications in Assessing, Learning Disability, and End of Life care.
Isabel is proud to contribute to the DCA team, leveraging her extensive experience and passion for excellence to help realize the company’s vision and uphold the highest standards of care delivery.
Ellie is a seasoned professional with nearly two decades of experience in the commercial industry, specializing in Operational and Quality Assurance Management. Her extensive career has equipped her with a robust skill set in team development, compliance management, and driving operational excellence.
Ellie’s unwavering dedication to operational efficiency and her passion for fostering team excellence have established her as a respected leader in her field. Leveraging her extensive experience and strong academic background, Ellie has successfully transitioned her expertise to the care industry, where she continues to drive transformative practices and uphold exceptional standards of quality and service.
Frequently Asked Questions about Doves Care Agency Ltd
How many Carers does Doves Care Agency Ltd employ?
Doves Care Agency Ltd employs 20 carers.
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