Doves Care Agency Ltd

79 Marlowes, Hemel Hempstead HP1 1LF
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9.8 14 Reviews
  • Doves Care Agency Ltd, Hemel Hempstead
Doves Care Agency is more than just a care provider – they’re a trusted partner dedicated to supporting your loved ones with warmth, dignity, and respect. Specialising in care for the elderly, individuals with dementia, and those with learning or physical disabilities, they’re here to provide compassionate and tailored support for every individual.

What sets them apart is their deeply personal approach. As a small, family-run business, they go the extra mile to ensure every client and their family feels truly cared for. With over 30 years of combined expertise in care, management, and corporate services, they bring a wealth of knowledge and a genuine passion for making a difference.

Their mission is simple: to help your loved ones to stay independent and comfortable in the place they cherish most – their own home. Whether it’s assistance with daily tasks, companionship, or specialised care, the dedicated team is here to ensure peace of mind for you and quality of life for them.

Choose Doves Care Agency, where care isn’t just a profession – it’s a promise. Let them provide the exceptional care your loved ones deserve.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Respite / Short Term
  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £26.97 – £35.97
  • Weekly Live-in Care Fees: £1500 – £1700

Dependant on needs assessment

These prices are only a guideline, please contact Doves Care Agency Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Doves Care Agency Ltd

Person in charge

  • Isabel Grundy (Manager)

Doves Care Agency Ltd Reviews (14)

9.8

Doves Care Agency Ltd has a Review Score of 9.8 (9.775) out of 10, based on 14 reviews in the last 2 years. Over all time Doves Care Agency Ltd has 14 reviews.

Overall Experience

  • 11
  • 2
  • 1
  • 0
  • 0

Date Published

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Review from S B (Relative of Client) published on 19 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The compassion and professionalism of the team was excellent. My grandmother was well looked after. At the beginning she was hesitant of having carers but once the care started she changed and looked forward to having the care visits. I would recommend Doves Care any day. The peace of mind we had was
refreshing.

Reply from D, Care Cordinator at Doves Care Agency Ltd

Dear SB, Thank you for taking the time to review us. We're truly honoured to have cared for your grandmother and are delighted to hear that she grew comfortable and even looked forward to our visits. Knowing we brought your family peace of mind means the world to us. We deeply appreciate your recommendation and support.

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Review from T M (Daughter of Client) published on 14 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After using a well known care company my mother and I found that the standards of care from both carers and management was very poor, the communication was so bad that it left my mother needing hospital care.
I was looking for a reputable care company to look after my mother post hospital, the care
providers I came across did not offer the level of care and patience my mother needed. After being recommended to Doves care from a friend I contacted them, I spoke with the manager who gave me so much reassurance and guidance that I booked an appointment for her to visit my mother
The assesment went so well that we started the care with Doves, the process was so smooth and the carers were introduced to my mother, she has had the same consistent carers ever since they are all so very kind and always inform me if they have any concerns.
The management team are always available and nothing is ever too much trouble.
Overall a very caring competent company

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Review from D K (Son of Client) published on 27 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with everything.

Reply from Yvonne Grundy, Care Cordinator at Doves Care Agency Ltd

Thank you DK for your review. We're glad that you are pleased with the care provided.

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Review from N S (Client) published on 9 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Carers are coming and going, always treated me with dignity, and always willing to spent time with me and they are willing to communicate with me, and understand when I need my spice, keeping timetables depending on how the previous client goes time wise, which is sometimes frustration but understandable.
Sometimes we have misunderstanding but would still look for a way to fix it together.

Reply from Yvonne Grundy, Care Cordinator at Doves Care Agency Ltd

Thank you N.S for taking the time to write a review. We're glad you appreciate the dignified care, our carers' time and communication, and their understanding. We note your point about the timetable and appreciate your understanding. We're also happy that any misunderstandings are resolved together.

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Review from T K (Client) published on 8 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Its okay. My carers work hard. Sometimes they are annoying especially when I am on my laptop working.

Reply from Yvonne Grundy, Care Cordinator at Doves Care Agency Ltd

Thank you for the taking the time to review us T.K. We're glad to hear that the carers are working hard to support you. Moving forward, we will work together to ensure your care needs are met during the visit and you also have time to do your work on your laptop without being disturbed.

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Review from A U (Granddaughter of Client) published on 25 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care agency, always phoning with any issues and reporting any concerns. I'm very happy with the service we receive and the friendly, personable staff who do their utmost best despite difficult circumstances
Thank you for caring for my relative

Reply from Yvonne Grundy, Care Cordinator at Doves Care Agency Ltd

We are so grateful for your lovely review! It's wonderful to know that our communication and the dedication of our friendly team are making a positive difference. Thank you for entrusting us with the care of your relative.

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Review from Margaret C (Sister of Client) published on 25 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Doves Care Agency looked after my brother for well over two years. He had complex needs, but their care, as far as I was aware, was excellent. I felt a genuine warmth from the Doves carers I met. After he passed, they told me how pleasant he was to care for. This gave me great comfort. Thank you
to all those who had a part in his life.

Reply from Yvonne Grundy, Care Cordinator at Doves Care Agency Ltd

Thank you so much for sharing such a kind and moving review. We were truly privileged to care for your brother for those two years. His pleasant nature touched us all, and we are so glad that knowing this brought you comfort. Thank you for entrusting us with his care. Our deepest condolences for your loss.

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Review from T S (Son of Client) published on 25 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great carers helpful can't fault them, excellent service recommend them.

Reply from Yvonne Grundy, Care Cordinator at Doves Care Agency Ltd

Thank you for taking the time to review us. We're glad that you've had a positive experience with Doves Care

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Review from M S (Client) assisted by family/friend published on 24 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't fault the carers, they're very lovely and brilliant. What I like about them is that they help me, and we have a laugh when they come.

Reply from Yvonne Grundy, Care Cordinator at Doves Care Agency Ltd

Thank you for taking the time to review us. We're glad to hear that you are getting along well with your carers and that they have been helpful to you.

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Review from Paul K (Son of Client) published on 24 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Doves care agency were great to deal with from start to finish. Two members of staff in particular were excellent with my Dad and nothing was too much trouble, my Dad particularly enjoyed his chats with one staff member, I would highly recommend them and will definitely use them again.

Reply from Yvonne Grundy, Care Cordinator at Doves Care Agency Ltd

Thank you for taking the time to review us. We're glad that we were able to care for your dad and are pleased to hear he enjoyed his companionship visits. We're always here should you need us again.

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Review from A C (Mother of Client) published on 15 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The experience I have had with Doves Care has been excellent, and the staff are really good, trustworthy and kind. They have a very genuine and healthy relationship with my son, and I am 100 % happy with the services provided.

Reply from Yvonne Grundy, Care Cordinator at Doves Care Agency Ltd

Thank you for taking the time to review us. We're delighted that you've had an excellent experience with Doves Care and appreciate your kind words about our trustworthy and caring staff.

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Review from John M (Husband of Client) published on 10 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are pleased with the care given by Dove care. The staff are courteous and caring, and they ring us if there is a problem with arrival time. The office is accommodating if any carer times have to be cancelled. We are kept up to date by a newsletter on what the company is doing and how they are moving
forward.

Reply from Yvonne Grundy, Care Cordinator at Doves Care Agency Ltd

Thank you for taking the time to review us! We appreciate you highlighting the courtesy and care of our staff, our communication regarding arrival times, and the accommodating nature of our office team. We're also pleased you find our newsletter informative.

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Review from Sandra T (Mother of Client) published on 10 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been with Doves Care Agency for around 18 months and are very happy with all aspects of care provided. All staff are always kind, friendly, caring and patient and we are kept updated after every session. I wouldn't hesitate to recommend Doves Care, we are very grateful for the service they provide.

Reply from Yvonne Grundy, Care Cordinator at Doves Care Agency Ltd

Thank you so much for your lovely feedback! We're thrilled to hear you're happy with the care provided by Doves Care Agency and appreciate your kind words about our staff. Your recommendation is highly valued!

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Review from S S (Client) published on 1 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Helpful and always on time. They ask how I'm doing and if I like to go out to the park. They also make me a coffee or two and something to eat. They are kind-hearted and generous with their time. Many thanks for their help.

Reply from Yvonne Grundy, Care Cordinator at Doves Care Agency Ltd

Thank you for your kind words! We're so glad to hear that our team has made a positive impact with their kindness and support.

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Current Review Score: 9.8 (9.775)

Overview of Review Score

The Review Score of 9.8 (9.775) out of 10 for Doves Care Agency Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.775 for Doves Care Agency Ltd is calculated as follows: ( (64 Excellents x 5) + (14 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 80 Ratings = 4.775

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Doves Care Agency Ltd is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (2)

Isabel

Isabel Grundy

Job Title: Registered Care Manager

Joined: 2016

Isabel is a dedicated professional with over 22 years of experience in the Health & Social Care sector, supporting a diverse range of clients, including individuals with learning and physical disabilities, young people, elderly clients (including those with dementia), and patients in rehabilitation and neurosurgical units.


Isabel is highly skilled in leading support teams to deliver high-quality care while ensuring adherence to Care Standards. Her skills extend to staff development, mentoring, and fostering a culture of excellence within her teams.


She is experienced in collaborating with partners and commissioners to meet contractual agreements and continuously review and address clients’ evolving needs.
She is very passionate about delivering high-quality care, helping clients achieve their goals, and ensuring their needs are met with dignity and respect.


Academic Credentials:


- Postgraduate Diploma in Marketing
- Master’s Degree in Management
- NVQ in Health & Social Care, with additional qualifications in Assessing, Learning Disability, and End of Life care.


Isabel is proud to contribute to the DCA team, leveraging her extensive experience and passion for excellence to help realize the company’s vision and uphold the highest standards of care delivery.

Ellie

Ellie Evans

Job Title: Operations & Managing Director

Joined: 2016

Ellie is a seasoned professional with nearly two decades of experience in the commercial industry, specializing in Operational and Quality Assurance Management. Her extensive career has equipped her with a robust skill set in team development, compliance management, and driving operational excellence.


Ellie’s unwavering dedication to operational efficiency and her passion for fostering team excellence have established her as a respected leader in her field. Leveraging her extensive experience and strong academic background, Ellie has successfully transitioned her expertise to the care industry, where she continues to drive transformative practices and uphold exceptional standards of quality and service.

Frequently Asked Questions about Doves Care Agency Ltd

What Type of Services does Doves Care Agency Ltd offer?

Doves Care Agency Ltd offers Home Care.

How many Carers does Doves Care Agency Ltd employ?

Doves Care Agency Ltd employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Doves Care Agency Ltd to verify any information. View our terms and conditions. Doves Care Agency Ltd has an Enhanced Service - more info.