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Doves Care Agency Ltd

Imex Centre, Suite 28 & 30, 575 - 579 Maxted Road, Hemel Hempstead, Hertfordshire HP2 7DX
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Doves Care Agency Ltd, Hemel Hempstead
Doves Care Agency Ltd, Hemel Hempstead
Doves Care Agency Ltd, Hemel Hempstead

Doves Care Agency is more than just a care provider – they’re a trusted partner dedicated to supporting your loved ones with warmth, dignity, and respect. Specialising in care for the elderly, individuals with dementia, and those with learning or physical disabilities, they’re here to provide compassionate and tailored support for every individual.

What sets them apart is their deeply personal approach. As a small, family-run business, they go the extra...  

Care Provided by Doves Care Agency Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

Type of carePermanent
Hourly Visiting Care£34.97 - £40.97
Weekly Live-in Care£1,500 - £1,700

Dependant on needs assessment. We provide no obligation free assessment.

Contact Doves Care Agency Ltd to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Owner

  • Doves Care Agency Ltd
  • Private Owned

Person in charge

  • Isabel Grundy (Manager)

Doves Care Agency Ltd Reviews (17)

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9.8

Doves Care Agency Ltd has a Review Score of 9.8 (9.753) out of 10, based on 17 reviews in the last 2 years. Over all time Doves Care Agency Ltd has 17 reviews.

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Showing 17 reviews matching selected criteria
Review from S M (Client / Service User) published on 3 August 2026 Submitted via Postal Card•
Overall Experience

A good overall experience. Professional and caring. The only problem is with the current app, don't know who is coming and at what time. I'm sure it will get sorted out.

↩Reply from Yvonne Grundy, Care Cordinator at Doves Care Agency Ltd
Thank you for your kind feedback SM -we're glad you've had a positive experience with our team.
We appreciate your comments about the app and understand how important it is to know who is visiting and when.

We will work with you to resolve this and improve your experience.

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Review from Martyn W (Client / Service User) published on 29 July 2026 Submitted via Postal Card•
Overall Experience

Doves care are very efficient and haven't missed a day in the last 3 years.

↩Reply from Yvonne Grundy, Care Cordinator at Doves Care Agency Ltd
Thank you for the review Martyn.
Our team works hard to deliver seamless, reliable care, so knowing we've provided complete consistency over the last three years means a lot to us.

We truly appreciate your continued support.

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Review from N S (Client / Service User) published on 27 July 2026 Submitted via Postal Card•
Overall Experience

The team has excellent communication and is always helpful and flexible. They adjust to my needs whenever I experience difficulties. Whenever I ask for assistance, they respond positively and supportively. Their approach is always encouraging and never negative or discouraging, which makes me feel comfortable asking for help when I need it.

↩Reply from Yvonne Grundy, Care Cordinator at Doves Care Agency Ltd

We're delighted to hear that you feel supported by our team and that our communication, flexibility, and positive approach have made a difference to your experience. Creating an environment where you feel comfortable asking for help is incredibly important to us, and we're grateful for your kind words. Thank you for taking the time to share your experience N.S -we truly appreciate it.

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Review from Zdenka L (Client / Service User) published on 23 July 2026 Submitted via Postal Card•
Overall Experience

Good organisation help old people. I have a feeling that I am not in any care, but I am with my family. I live a very simple life as an old widow, but I am not so simple. I graduated as a lawyer, and I am glad that carers are coming and my life is not so isolated. Feeling my empty days without my darling husband, if I have any problems, I call carers.

↩Reply from Yvonne Grundy, Care Cordinator at Doves Care Agency Ltd
Thank you for sharing your kind words with us.
We are so pleased to hear that our carers provide you with support, companionship, and reassurance when you need it.

We are sorry for the loss of your husband and are glad our team can help make your days feel less lonely.

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Review from S S (Client / Service User) published on 23 July 2026 Submitted via Postal Card•
Overall Experience

The staff are great at taking me to my mental health appointments. They can arrange team at short notice, my friend who recently passed away used to take me. Doves stepped in.

↩Reply from Yvonne Grundy, Care Cordinator at Doves Care Agency Ltd
Hi SS,
Thank you so much for taking the time to leave such a kind review.
We really appreciate your feedback.

We're pleased to hear that our team has been able to support you with attending your mental health appointments, especially at short notice when needed. We're also very sorry to hear...  

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Review from S B (Relative of Client) published on 19 June 2025 Submitted via Website•
Overall Experience

The compassion and professionalism of the team was excellent. My grandmother was well looked after. At the beginning she was hesitant of having carers but once the care started she changed and looked forward to having the care visits. I would recommend Doves Care any day. The peace of mind we had was refreshing.

↩Reply from D, Care Cordinator at Doves Care Agency Ltd

Dear SB, Thank you for taking the time to review us. We're truly honoured to have cared for your grandmother and are delighted to hear that she grew comfortable and even looked forward to our visits. Knowing we brought your family peace of mind means the world to us. We deeply appreciate your recommendation and support.

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Review from T M (Daughter of Client) published on 14 June 2025 Submitted via Website•
Overall Experience
After using a well known care company my mother and I found that the standards of care from both carers and management was very poor, the communication was so bad that it left my mother needing hospital care.
I was looking for a reputable care company to look after my mother post hospital, the care providers I came across did not offer the level of care and patience my mother needed. After being recommended to Doves care from a friend I contacted them, I spoke with the manager who gave me so much reassurance and guidance that I booked an appointment for her to visit my mother
The assesment went so well that we started the care with Doves, the process was so smooth and the carers were introduced to my mother, she has had the same consistent carers ever since they are all so very kind and always inform me if they have any concerns.
The management team are always available and nothing is ever too much trouble.

Overall a very caring competent company

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Review from D K (Son of Client) published on 27 May 2025 Submitted via Postal Card•
Overall Experience

Happy with everything.

↩Reply from Yvonne Grundy, Care Cordinator at Doves Care Agency Ltd

Thank you DK for your review. We're glad that you are pleased with the care provided.

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Review from T K (Client / Service User) published on 8 May 2025 Submitted via Postal Card•
Overall Experience

Its okay. My carers work hard. Sometimes they are annoying especially when I am on my laptop working.

↩Reply from Yvonne Grundy, Care Cordinator at Doves Care Agency Ltd

Thank you for the taking the time to review us T.K. We're glad to hear that the carers are working hard to support you. Moving forward, we will work together to ensure your care needs are met during the visit and you also have time to do your work on your laptop without being disturbed.

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Review from A U (Granddaughter of Client) published on 25 April 2025 Submitted via Website•
Overall Experience
Great care agency, always phoning with any issues and reporting any concerns. I'm very happy with the service we receive and the friendly, personable staff who do their utmost best despite difficult circumstances

Thank you for caring for my relative

↩Reply from Yvonne Grundy, Care Cordinator at Doves Care Agency Ltd

We are so grateful for your lovely review! It's wonderful to know that our communication and the dedication of our friendly team are making a positive difference. Thank you for entrusting us with the care of your relative.

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Review from Margaret C (Sister of Client) published on 25 April 2025 Submitted via Website•
Overall Experience

Doves Care Agency looked after my brother for well over two years. He had complex needs, but their care, as far as I was aware, was excellent. I felt a genuine warmth from the Doves carers I met. After he passed, they told me how pleasant he was to care for. This gave me great comfort. Thank you to all those who had a part in his life.

↩Reply from Yvonne Grundy, Care Cordinator at Doves Care Agency Ltd

Thank you so much for sharing such a kind and moving review. We were truly privileged to care for your brother for those two years. His pleasant nature touched us all, and we are so glad that knowing this brought you comfort. Thank you for entrusting us with his care. Our deepest condolences for your loss.

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Review from T S (Son of Client) published on 25 April 2025 Submitted via Postal Card•
Overall Experience

Great carers helpful can't fault them, excellent service recommend them.

↩Reply from Yvonne Grundy, Care Cordinator at Doves Care Agency Ltd

Thank you for taking the time to review us. We're glad that you've had a positive experience with Doves Care

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Review from M S (Client / Service User) published on 24 April 2025 Submitted via Postal Card•
Overall Experience

Can't fault the carers, they're very lovely and brilliant. What I like about them is that they help me, and we have a laugh when they come.

↩Reply from Yvonne Grundy, Care Cordinator at Doves Care Agency Ltd

Thank you for taking the time to review us. We're glad to hear that you are getting along well with your carers and that they have been helpful to you.

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Review from Paul K (Son of Client) published on 24 April 2025 Submitted via Website•
Overall Experience

Doves care agency were great to deal with from start to finish. Two members of staff in particular were excellent with my Dad and nothing was too much trouble, my Dad particularly enjoyed his chats with one staff member, I would highly recommend them and will definitely use them again.

↩Reply from Yvonne Grundy, Care Cordinator at Doves Care Agency Ltd

Thank you for taking the time to review us. We're glad that we were able to care for your dad and are pleased to hear he enjoyed his companionship visits. We're always here should you need us again.

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Review from A C (Mother of Client) published on 15 April 2025 Submitted via Postal Card•
Overall Experience

The experience I have had with Doves Care has been excellent, and the staff are really good, trustworthy and kind. They have a very genuine and healthy relationship with my son, and I am 100 % happy with the services provided.

↩Reply from Yvonne Grundy, Care Cordinator at Doves Care Agency Ltd

Thank you for taking the time to review us. We're delighted that you've had an excellent experience with Doves Care and appreciate your kind words about our trustworthy and caring staff.

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Review from John M (Husband of Client) published on 10 April 2025 Submitted via Website•
Overall Experience

We are pleased with the care given by Dove care. The staff are courteous and caring, and they ring us if there is a problem with arrival time. The office is accommodating if any carer times have to be cancelled. We are kept up to date by a newsletter on what the company is doing and how they are moving forward.

↩Reply from Yvonne Grundy, Care Cordinator at Doves Care Agency Ltd

Thank you for taking the time to review us! We appreciate you highlighting the courtesy and care of our staff, our communication regarding arrival times, and the accommodating nature of our office team. We're also pleased you find our newsletter informative.

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Review from Sandra T (Mother of Client) published on 10 April 2025 Submitted via Website•
Overall Experience

We have been with Doves Care Agency for around 18 months and are very happy with all aspects of care provided. All staff are always kind, friendly, caring and patient and we are kept updated after every session. I wouldn't hesitate to recommend Doves Care, we are very grateful for the service they provide.

↩Reply from Yvonne Grundy, Care Cordinator at Doves Care Agency Ltd

Thank you so much for your lovely feedback! We're thrilled to hear you're happy with the care provided by Doves Care Agency and appreciate your kind words about our staff. Your recommendation is highly valued!

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 04 May 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

News (0)

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Awards / Recognitions (0)

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Accreditations

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Meet the Team (2)

Isabel Grundy
Isabel GrundyJob Title:Registered Care ManagerJoined: 2016

Isabel is a dedicated professional with over 22 years of experience in the Health & Social Care sector, supporting a diverse range of clients, including individuals with learning and physical disabilities, young people, elderly clients (including those with dementia), and patients in rehabilitation and neurosurgical units.

Isabel is highly skilled in leading support teams to deliver high-quality care while ensuring adherence to Care Standards. Her skills extend to staff development, mentoring, and fostering a culture of excellence within her teams.

She is experienced in collaborating with partners and commissioners to meet contractual agreements and continuously review and address clients’ evolving needs.

She is very passionate about delivering high-quality care, helping clients achieve their goals, and ensuring their needs are met with dignity and respect.

Academic Credentials:

- Postgraduate Diploma in Marketing
- Master’s Degree in Management

- NVQ in Health & Social Care, with additional qualifications in Assessing, Learning Disability, and End of Life care.

Isabel is proud to contribute to the DCA team, leveraging her extensive experience and passion for excellence to help realize the company’s vision and uphold the highest standards of care delivery.

Ellie Evans
Ellie EvansJob Title:Operations & Managing DirectorJoined: 2016

Ellie is a seasoned professional with nearly two decades of experience in the commercial industry, specializing in Operational and Quality Assurance Management. Her extensive career has equipped her with a robust skill set in team development, compliance management, and driving operational excellence.

Ellie’s unwavering dedication to operational efficiency and her passion for fostering team excellence have established her as a respected leader in her field. Leveraging her extensive experience and strong academic background, Ellie has successfully transitioned her expertise to the care industry, where she continues to drive transformative practices and uphold exceptional standards of quality and service.

Frequently Asked Questions about Doves Care Agency Ltd

How many Carers does Doves Care Agency Ltd employ?

Doves Care Agency Ltd employs 20 carers.

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