Senescence Care Agency Ltd

Office 18-19, Staveley Hall, Staveley Hall Drive, Staveley, Chesterfield S43 3TN

Senescence Care is a Chesterfield based family run care company with over 21 combined years of experience in the care profession; they are here to aid various departments within the health service and private clients. 

Whatever the frequency and level of involvement from thier care workers, Senescence Care aim to ensure that it is consistent, appropriate and a rewarding experience for the service users. They also aim to support family members; delivering the best service possible to ensure that their loved ones are cared for to the highest standards.

Their passion is to change the way people are cared for at home; since opening in June 2016 they have created "success" and have excelled in providing high-quality person-centred care but also very affordable.

The Registered Manager has taken home 3 awards for contribution to providing excellent and rewarding care and for the passion to make the ever changing industry better for staff and clients.

Great British Care Awards

Regional Winner
Home Care-Coordinator award 2015

National Winner
Home Care-Coordinator award 2016

Regional Finalist
Home Care Manager Award 2017

Owner : Senescence Care Agency Ltd

Person in charge: Liam Finnegan (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 30

Services Offered: Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Alcohol Dependence (Past or present) • Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Drug Dependence (past or present) • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Senescence Care Agency Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Senescence Care Agency Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Senescence Care Agency Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.727 for Senescence Care Agency Ltd is calculated as follows: ( (48 Excellents x 5) + (18 Goods x 4) ) ÷ 66 Ratings = 4.727

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Senescence Care Agency Ltd is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Senescence Care Agency Ltd has a Review Score of 9.7 (9.727) from 11 Reviews

Average Ratings

  • Excellent
    9
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Senescence Care Agency Ltd?

  • Extremely LIKELY
    8
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Senescence Care Agency Ltd

  • Daughter of Client/Service User
    6
  • Client / Service User
    3
  • Son of Client/Service User
    1
  • Wife of Client/Service User
    1

Very pleased with service so far. Thank you.

How likely would you be to recommend Senescence Care Agency Ltd? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.2 out of 5

My parents were both diagnosed with Alzheimer’s and vascular dementia and whilst it was a shock I needed to provide the right care for them ASAP. I didn’t want them going in a care home knowing for them it wasn’t the best place. Mum passed away in August not receiving the care I would have liked. After three other care agencies I changed to Senescence. They provide excellent care for my dad. Knowing the carers actually care is uplifting, taking a lot of pressure off me and giving me peace of mind.
A friendly face, a smile goes along way. As well as the personal care they provide I cannot fault Senescence carers and management.
Thank you so much.

How likely would you be to recommend Senescence Care Agency Ltd? Extremely Likely

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Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

The people concerned are all friendly and respect us and treat us with dignity. Nothing seems too much for them.

How likely would you be to recommend Senescence Care Agency Ltd? Likely

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Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4 out of 5

Everything satisfactory. My mother gets on with the carer very well.

How likely would you be to recommend Senescence Care Agency Ltd? Extremely Likely

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Care / Support

Management

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Value for Money

Average Rating:   4.8 out of 5

Our experience with using Senescence Care is positive.
They have always made us feel as though my husband's care is very important to them.
He has always been treated with dignity and respect.
They are flexible and always happy to meet our changing needs.
An excellent service that I would recommend to anyone needing care services.
The management is very approachable.

How likely would you be to recommend Senescence Care Agency Ltd? Extremely Likely

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Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Excellent service.
All staff are helpful and chatty.
Always asking if they can do anything more before they leave.

How likely would you be to recommend Senescence Care Agency Ltd? Likely

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Care / Support

Management

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Average Rating:   4.5 out of 5

Very caring and considerate and cannot do enough for me.

How likely would you be to recommend Senescence Care Agency Ltd? Extremely Likely

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Care / Support

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Average Rating:   5 out of 5

Senescence Care Agency carers are always approachable and supportive. They are friendly and considerate. The company communicates well and flags up any concerns promptly.

How likely would you be to recommend Senescence Care Agency Ltd? Extremely Likely

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Care / Support

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Average Rating:   4.5 out of 5

Excellent care given for our dad during his stay at home in between the hospice, nothing was to much trouble, the staff were friendly and very professional which made such a difference to us at such a difficult time.
The staff gave you great support and always involved you at all aspects of dad's care. Dad was a very independent gentleman and the Manager and the staff gave dad the utmost respect at all times.

How likely would you be to recommend Senescence Care Agency Ltd? Extremely Likely

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Care / Support

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Treated with Dignity

Value for Money

Average Rating:   5 out of 5

The care and support given by the Manager and his team for my Dad gave us precious time to spend with him at home. All the team are so kind and helpful, supporting myself and Mum as well as Dad. We wanted Dad to be at home for his final days which was much shorter than we had hoped for, but their compassion, advice and how they involved Dad in the conversations we had, made his and our lives much easier and was very comforting. Thank you so much for leaving me with some treasured memories.

How likely would you be to recommend Senescence Care Agency Ltd? Extremely Likely

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Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Our family found Senescence Care extremely friendly, polite and professional. My mum got on well with them and that was vital to her well-being. They were respectful at all times and went above and beyond their duties. We also felt looked after, as her family members, by them all. All staff had allocated times to visit, but they stayed longer when necessary and never looked at the time. They kept their manager informed on all occasions, who is also a very hands-on person and kept in touch at all times with us. We would have struggled without them and we are glad for them being there for mum as we trusted them, in all aspects of our mum's home. We would most definitely recommend them to anyone for their compassion, empathy and professional care.

How likely would you be to recommend Senescence Care Agency Ltd? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

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