Silver Grace Homecare is a premium, CQC-regulated home care provider rated “Good,” supporting people to live safely, independently, and with dignity in their own homes.
For nearly 10 years, the organisation has supported individuals and families across Sutton, Epsom, Ewell, Cheam, Banstead, Morden, and surrounding areas of Surrey, building trusted, long-term relationships based on consistency, reliability, and genuine compassion. Many clients remain with Silver Grace Homecare for years, valuing the continuity...
Care Provided by Silver Grace Homecare
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 45 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: from £35
- Weekly Live-in Care Fees: from £1,600
Prices are a guide only—please contact our office for an exact cost for your required care.
Contact Silver Grace Homecare to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
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Good to Know
Owner
- Unity Healthcare UK Ltd
- Private Owned
Person in charge
- Lisa Mackay (Registered Care Manager)
Silver Grace Homecare Reviews (50)
Silver Grace Homecare has a Review Score of 9.7 (9.740) out of 10, based on 15 reviews in the last 2 years.
Over all time Silver Grace Homecare has 50 reviews.
We are delighted with the service provided. Silver Grace provides excellent carers and the agency is responsive and helpful when we have queries and require additional cover. On the few occasions they are unable to provide additional cover, they let us know promptly so we can make alternative arrangements. Would highly recommend.
Thank you so much for taking the time to leave such lovely feedback. Were really pleased to hear that youve been happy with the care and support from Silver Grace Homecare. It means a lot to us to know that our carers have made a positive difference and that you feel supported by the office team....
If anything needs adding to the care plan it's never been a problem.
The app we have access to is very helpful and informative as we can see if anything needs doing or ordering as the carers complete after every visit.
The staff will always go that 'extra mile' to assist both us and the person being cared for.
Thank you so much for all you do for us.
Thank you so much for taking the time to share this lovely feedback. Were really pleased to hear that our carers and office team have been able to support both you and your parent so well, and that you find the care planning and app helpful. Your trust means a great deal to us, and we truly appreciate your kind words.
The carers themselves were exceptional - not only were they reliable and skilled, but they also showed real warmth and kindness. They took pride in their work and built a lovely relationship with my Dad, treating him with respect and genuine care. It was reassuring to see how comfortable and happy he was in their company.
I can't thank the team enough for the difference they made to my Dad's quality of life, and to our family's peace of mind. I would highly recommend to anyone looking for compassionate, professional care at home
Thank you so much for sharing this lovely message. It means the world to us to know your dad felt happy, comfortable, and well cared for. Our team truly loves what they do, and hearing this reminds us why we do it. Well make sure your kind words reach the carers theyll be so touched.
Heritage Epsom is an excellent CQC-regulated homecare provider, with reliable, hard-working and dedicated staff. They have been helping me with domestic services for several years, as I have back and leg issues. Their staff are prompt, willing and conscientious and supervisors check regularly that I am content with the service. In addition, Heritage organise get togethers occasionally for clients, going beyond what one normally expects. Highly recommend their service, if you are looking for domestic assistance from a regulated care service with DBS-checked staff, with the potential also to provide personal care should you need it.
Thank you so much for your kind words and for taking the time to share your experience. We're truly grateful for your continued trust in our business. It's wonderful to hear that our team has been able to support you consistently and that you've enjoyed the extra touches like our client get-togethers. We're always here to help, and your recommendation means the world to us!
They visit my mother twice a day and she is very impressed with them. This is the first time we have needed help and they have made it easy for us to accept.
Thank you for your lovely feedback - we're so pleased to hear your mum feels well cared for, and we're always here to help.
All of the Carers were so patient and gentle and understanding and went over and above on each and every visit.
Thank you so much for your kind words. It truly means the world to us to hear that our care made such a difference to your father. Knowing he felt supported and valued is exactly why we do what we do. We'll be sure to pass on your lovely feedback to our carers - they'll be so touched.
I found Heritage healthcare were excellent, they came for 30 minutes to wash and dress me - I had broke my right wrist on the 27/12/24 and in the evening to undress me. All the carers were very pleasant; all asked could they do to help me. I know who was coming and what time. I was given a weekly rosta the office staff were very helpful as well. The treatment came under the NHS.
I can not recommend this fabulous service enough. Their office staff and on road health care staff is second to none. Their attention to care and understanding know no bounds. Professional, friendly, caring and helpful are just a few words to relate to how they treat their clients and family. All I can add is a HUGE thank you for everything that you have done.
The excellent management was willing to assist in a crisis even before the actual care started. We are both happy to have chosen Heritage Healthcare.
Thank you for recognizing our work and for taking time to share your experience. Your kind words are the greatest encouragement for our care team, and we will continue to do our best.
Cannot fault Heritage Healthcare, excellent carers and service. They have been looking after my mother for about two years now, twice a day. An extremely reliable and friendly service is provided with a high standard of care. I strongly recommend them.
Thank you for your kind words and recommendation! We're delighted to hear that our carers and service have met your expectations. Providing reliable, high-quality care is our priority, and we're grateful for your trust. If you ever need anything, we're here for you!
One member of staff visits regularly and she is outstanding. Does all the jobs and still has time for a little chat before she leaves. Never a fault, such a wonderful, friendly and efficient lady carer.
It's also really nice to call the office to see how things are going.
If I contact the office with a request, I find them friendly and helpful.
I would not hesitate to recommend Heritage Healthcare.
The carers are thoughtful and kind, always on time and very efficient. I have great admiration for the girls who come from a foreign country to help us. I have learned a lot from them about their culture and enjoy their chats. They make my life more pleasant by doing simple things like arranging flowers and caring for me. They are always willing to help.
All carers very polite, friendly and efficient. We are both very happy with them. Very good management service who go above and beyond to help if difficult situations arise. We receive calls from them from time to time to check we are happy with the service.
competent, willing to help to suit me, caring and most of all friendly.
I am especially delighted with the two main carers that attend me and I look forward each morning to seeing them.
I try very hard to remain as independent as possible but they are always there watching to see that I am ok, especially in the shower.
Pleased to have such good care with a relaxed, friendly way from the carers. All have been kind and willing to help.
My mother has just turned 94 and this is the first time we have used any home care services. I am happy to say that I'm very pleased with the staff and service Heritage Healthcare have provided. This has been a great relief. The staff are extremely caring and supportive of my mother and having help for my mum has been wonderful.
So I think it is easy to say that we feel very lucky to have such a good level of care provided to mum by both carers. They are both excellent in their roles and we've been lucky to have those two looking after her. In addition to looking after Mum they are good with all her visitors too, happily making them cups of tea and always smiling. There was a small issue about change of bedding one week but this was quickly remedied. We are very grateful for the help we get on a day to day basis, so a big thank you to you all.
I have used Heritage Healthcare to assist my mum with her personal care and support for her independent living since her stroke in 2017. She has received excellent care from a friendly and caring team of lovely carers. They treat her with the utmost respect and encourage her to undertake her exercises as part of her physiotherapy on days when family are not available. The management have always been swift to respond to any concerns or change in requirements. I do not hesitate to highly recommend this group for your care or that of your loved ones.
I have recommended them to friends.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 January 2023- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Silver Grace Homecare.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Silver Grace Homecare.
Meet the Team (4)
I am the Registered Care Manager at Silver Grace Homecare, bringing over 15 years of experience in the care sector. My journey has been rooted in hands-on support, and over the years, I’ve developed the practical skills and deep understanding needed to lead with confidence and compassion.
Throughout my career, I’ve seen firsthand how high-quality, person-centred care can transform lives. This insight drives my commitment to ensuring every service user is treated with dignity, respect, and kindness. I am passionate about delivering care to the highest standard and take great pride in supporting both the individuals we serve and the care workers who make it all possible.
At the heart of my role is a belief in the power of teamwork and empathy. I value every care worker and every client, recognising their unique contributions to our community. Together, through consistent, compassionate care, we can create a meaningful, lasting impact on the well-being of those who rely on us.
As the Training and Audit Manager at Silver Grace Homecare, I bring over 35 years of experience in the care sector. My career has included a wide range of roles, including care coordination, skills assessments, recruitment, and senior management. This has given me a comprehensive understanding of the industry’s evolving standards and requirements.
With this depth of experience, I confidently train and support our care team. I ensure that every member delivers care that is safe, effective, and of the highest quality. I am committed to upholding best practices, encouraging continuous learning, and maintaining full compliance. Above all, my goal is to ensure that every individual we support receives care delivered with dignity, compassion, and professionalism.
Managing Director Song Lu launched Heritage Healthcare Epsom following a successful career in the Financial Sector. Song will utilise his experience and knowledge of finance, sales and marketing to develop and drive the business forward.
Shirley has varied financial experience having previously worked within the Bank of China and international trade companies. Shirley regularly volunteered for local charity organisations throughout her time at Loughborough University and is committed to building a business that will significantly improve the lives of others.
Frequently Asked Questions about Silver Grace Homecare
How many Carers does Silver Grace Homecare employ?
Silver Grace Homecare employs 25 carers.
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