Silver Grace Homecare is a premium, CQC-regulated home care provider rated “Good,” supporting people to live safely, independently, and with dignity in their own homes.
For nearly 10 years, the organisation has supported individuals and families across Sutton, Epsom, Ewell, Cheam, Banstead, Morden, and surrounding areas of Surrey, building trusted, long-term relationships based on consistency, reliability, and genuine compassion. Many clients remain with Silver Grace Homecare for years, valuing the continuity...
Silver Grace Homecare is a premium, CQC-regulated home care provider rated “Good,” supporting people to live safely, independently, and with dignity in their own homes.
For nearly 10 years, the organisation has supported individuals and families across Sutton, Epsom, Ewell, Cheam, Banstead, Morden, and surrounding areas of Surrey, building trusted, long-term relationships based on consistency, reliability, and genuine compassion. Many clients remain with Silver Grace Homecare for years, valuing the continuity of care and familiar, friendly faces.
The organisation’s philosophy is simple: every person is cared for as the team would wish their own parents or loved ones to be cared for. Care is personalised by understanding each individual’s routines, preferences, and life story, helping to bring comfort, confidence, and reassurance to everyday life.
All care workers are carefully recruited, fully DBS checked, and complete the organisation’s comprehensive in-house training programme, ensuring high standards of safe, compassionate, and professional care.
Families seeking dependable, high-quality home care are encouraged to contact Silver Grace Homecare for a free, no-obligation consultation, offering reassurance and trusted support from the very first conversation.
Care Provided by Silver Grace Homecare
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
30 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
From £35
Weekly Live-in Care
From £1,600
Contact Silver Grace Homecare to get a personalised quote:
Prices are a guide only—please contact our office for an exact cost for your required care.
The price(s) shown are provided by the agency. Contact Silver Grace Homecare for full pricing details and T&Cs.
Silver Grace Homecare has a Review Score of 9.7 (9.673) out of 10, based on 12 reviews in the last 2 years. Over all time Silver Grace Homecare has 51 reviews.
Review from R M (Daughter of Client) published on 13 November 2019 Submitted via Postal Card•
Overall Experience
Heritage Healthcare have been providing an excellent service of personal care, some teatime visits and domestic services for my mother. Over the past months we have been highly satisfied with the friendly, kind attitude of the carers and good communication with the management. Mum has the same...
Heritage Healthcare have been providing an excellent service of personal care, some teatime visits and domestic services for my mother. Over the past months we have been highly satisfied with the friendly, kind attitude of the carers and good communication with the management. Mum has the same regular carers where possible and they are like old friends!
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Treated with Dignity
Value for Money
Review from T E (Client / Service User) published on 13 November 2019 Submitted via Postal Card•
Overall Experience
Staff helpful, understanding and sympathetic. Unexpected changes to carers without notification by the office is not helpful, do not always know who to expect.
Staff helpful, understanding and sympathetic. Unexpected changes to carers without notification by the office is not helpful, do not always know who to expect.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from P B (Client / Service User) published on 11 November 2019 Submitted via Postal Card•
Overall Experience
Excellent worker, thorough and very pleasant.
Excellent worker, thorough and very pleasant.
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Management
Treated with Dignity
Value for Money
Review from Philip M (Son of Client) published on 17 August 2018 Submitted via Postal Card•
Overall Experience
I have been very pleased with all the carers provided by this company. They have been an invaluable help to my mother and this has been a great relief to myself and my siblings.
I have been very pleased with all the carers provided by this company. They have been an invaluable help to my mother and this has been a great relief to myself and my siblings.
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Management
Treated with Dignity
Value for Money
Review from June M (Client / Service User) published on 8 August 2018 Submitted via Postal Card•
Overall Experience
Having help has been wonderful. It's enabled me to face the day with cheerful company and very efficient service.
Having help has been wonderful. It's enabled me to face the day with cheerful company and very efficient service.
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Management
Treated with Dignity
Value for Money
Review from Isobel M (Daughter of Client) published on 8 August 2018 Submitted via Postal Card•
Overall Experience
I am so happy with my mum's carers. They really do care. Its great to have the support from these caring professionals. They have made a positive difference to mum's life and also to our family.
I am so happy with my mum's carers. They really do care. Its great to have the support from these caring professionals. They have made a positive difference to mum's life and also to our family.
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Care / Support
Management
Treated with Dignity
Value for Money
Review from Kathleen (Client / Service User) published on 4 July 2018 Submitted via Website•
Overall Experience
The care I had was for postoperative convalescence in my own home. The personal care visitors were always very helpful and accommodating, arriving on time and had a professional and friendly manner. The initial meeting to set up the visits was handled at the hospital before I was discharged, again...
The care I had was for postoperative convalescence in my own home. The personal care visitors were always very helpful and accommodating, arriving on time and had a professional and friendly manner. The initial meeting to set up the visits was handled at the hospital before I was discharged, again this was done in a professional and caring manner. I would highly recommend them.
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Treated with Dignity
Value for Money
Review from Janet B (Daughter of Client) published on 5 June 2018 Submitted via Postal Card•
Overall Experience
I have found the team very professional. They offer service beyond what was originally anticipated. They are willing to change dates/timings at short notice and are always on hand to offer advice. They are also willing to undertake additional work to the benefit of my mother. I can phone them at...
I have found the team very professional. They offer service beyond what was originally anticipated. They are willing to change dates/timings at short notice and are always on hand to offer advice. They are also willing to undertake additional work to the benefit of my mother. I can phone them at any time when advice or assistance is required.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Teresa W (Daughter of Client) published on 29 May 2018 Submitted via Website•
Overall Experience
Very pleased with Heritage. All the Carers are kind, friendly. They all do a very good job. My dad has settled back into his own home with their help and understanding.
I would recommend Heritage Epsom to all my friends.
Thank you.
Very pleased with Heritage. All the Carers are kind, friendly. They all do a very good job. My dad has settled back into his own home with their help and understanding.
I would recommend Heritage Epsom to all my friends.
Thank you.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Tony E (Daughter of Client) published on 11 September 2017 Submitted via Website•
Overall Experience
My Dad needed a carer three times a day following time in hospital. He had been very ill with both chest and blood infections and was very frail and unsteady getting around. He is 87 but prior to his illness was still very active and independent, so to be suddenly weak and unable was something my...
My Dad needed a carer three times a day following time in hospital. He had been very ill with both chest and blood infections and was very frail and unsteady getting around. He is 87 but prior to his illness was still very active and independent, so to be suddenly weak and unable was something my Dad wasn't used to. I was due to go on holiday and considering cancelling until I met the Heritage Healthcare team.
At once they put me at ease; respecting my Dads needs and wishes, doing as little or as much as required, in his time, with the same feeling and consideration as I would, all to a high standard and in a caring patient manner.
Heritage Healthcare has been better than I could have ever hoped for and my Dad has liked them so much is going to continue having them in the future to help keep his flat clean and tidy. He's healthy, happy, still proud and able but can look forward to seeing a friendly face to help with the boring bits around the house.
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Review from Paula S (Client / Service User) published on 25 May 2017 Submitted via Website•
Overall Experience
I am a fifty-years-young female living with a rare muscle-wasting disease called Muscular Dystrophy. Two years ago I had an accident which left me in a wheelchair and dependent on the help of carers.
The atmosphere in our home has gone from times of explosive levels of stress to the calmness and...
I am a fifty-years-young female living with a rare muscle-wasting disease called Muscular Dystrophy. Two years ago I had an accident which left me in a wheelchair and dependent on the help of carers. The atmosphere in our home has gone from times of explosive levels of stress to the calmness and serenity that now fills our home. The level of professionalism and respect is second to none, for the first time in a long time I feel my care needs are being properly met and understood. My home has once again returned to being our own home. There is nothing within reason they won't help you with, my house is cleaner and better organised, making it easier for me to get around. My care feels refreshingly like someone is working with me, at my speed and on my level. The familiarity of staff gives me continuity and confidence as we build on our relationships, my daughter has become more included and interactive with the carers and therefore with me too.
Thank You, Heritage Healthcare.
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Treated with Dignity
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 January 2023
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (0)
News
There are no news items for Silver Grace Homecare.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Silver Grace Homecare.
Accreditations
There are no accreditations posted yet for Silver Grace Homecare.
Meet the Team (4)
Lisa MackayJob Title Registered Care ManagerJoined 2019
I am the Registered Care Manager at Silver Grace Homecare, bringing over 15 years of experience in the care sector. My journey has been rooted in...
I am the Registered Care Manager at Silver Grace Homecare, bringing over 15 years of experience in the care sector. My journey has been rooted in hands-on support, and over the years, I’ve developed the practical skills and deep understanding needed to lead with confidence and compassion.
Throughout my career, I’ve seen firsthand how high-quality, person-centred care can transform lives. This insight drives my commitment to ensuring every service user is treated with dignity, respect, and kindness. I am passionate about delivering care to the highest standard and take great pride in supporting both the individuals we serve and the care workers who make it all possible.
At the heart of my role is a belief in the power of teamwork and empathy. I value every care worker and every client, recognising their unique contributions to our community. Together, through consistent, compassionate care, we can create a meaningful, lasting impact on the well-being of those who rely on us.
Beverley BallJob Title Auditing and Traninig ManagerJoined 2020
As the Training and Audit Manager at Silver Grace Homecare, I bring over 35 years of experience in the care sector. My career has included a wide...
As the Training and Audit Manager at Silver Grace Homecare, I bring over 35 years of experience in the care sector. My career has included a wide range of roles, including care coordination, skills assessments, recruitment, and senior management. This has given me a comprehensive understanding of the industry’s evolving standards and requirements.
With this depth of experience, I confidently train and support our care team. I ensure that every member delivers care that is safe, effective, and of the highest quality. I am committed to upholding best practices, encouraging continuous learning, and maintaining full compliance. Above all, my goal is to ensure that every individual we support receives care delivered with dignity, compassion, and professionalism.
Song LuJob Title Managing DirectorJoined 2016
Managing Director Song Lu launched Heritage Healthcare Epsom following a successful career in the Financial Sector. Song will utilise his experience and knowledge of finance, sales and marketing to develop and drive the business forward.
Shirley LiJob Title Managing DirectorJoined 2016
Shirley has varied financial experience having previously worked within the Bank of China and international trade companies. Shirley regularly...
Shirley has varied financial experience having previously worked within the Bank of China and international trade companies. Shirley regularly volunteered for local charity organisations throughout her time at Loughborough University and is committed to building a business that will significantly improve the lives of others.
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