Silver Grace Homecare is a premium, CQC-regulated home care provider rated “Good,” supporting people to live safely, independently, and with dignity in their own homes.
For nearly 10 years, the organisation has supported individuals and families across Sutton, Epsom, Ewell, Cheam, Banstead, Morden, and surrounding areas of Surrey, building trusted, long-term relationships based on consistency, reliability, and genuine compassion. Many clients remain with Silver Grace Homecare for years, valuing the continuity...
Care Provided by Silver Grace Homecare
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 45 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: from £35
- Weekly Live-in Care Fees: from £1,600
Prices are a guide only—please contact our office for an exact cost for your required care.
Contact Silver Grace Homecare to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
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Good to Know
Owner
- Unity Healthcare UK Ltd
- Private Owned
Person in charge
- Lisa Mackay (Registered Care Manager)
Silver Grace Homecare Reviews (50)
Silver Grace Homecare has a Review Score of 9.7 (9.740) out of 10, based on 15 reviews in the last 2 years.
Over all time Silver Grace Homecare has 50 reviews.
Staff helpful, understanding and sympathetic. Unexpected changes to carers without notification by the office is not helpful, do not always know who to expect.
Excellent worker, thorough and very pleasant.
I have been very pleased with all the carers provided by this company. They have been an invaluable help to my mother and this has been a great relief to myself and my siblings.
Having help has been wonderful. It's enabled me to face the day with cheerful company and very efficient service.
I am so happy with my mum's carers. They really do care. Its great to have the support from these caring professionals. They have made a positive difference to mum's life and also to our family.
The care I had was for postoperative convalescence in my own home. The personal care visitors were always very helpful and accommodating, arriving on time and had a professional and friendly manner. The initial meeting to set up the visits was handled at the hospital before I was discharged, again this was done in a professional and caring manner. I would highly recommend them.
I have found the team very professional. They offer service beyond what was originally anticipated. They are willing to change dates/timings at short notice and are always on hand to offer advice. They are also willing to undertake additional work to the benefit of my mother. I can phone them at any time when advice or assistance is required.
All the Carers are kind, friendly.
They all do a very good job. My dad has settled back into his own home with their help and understanding.
I would recommend Heritage Epsom to all my friends.
Thank you.
At once they put me at ease; respecting my Dads needs and wishes, doing as little or as much as required, in his time, with the same feeling and consideration as I would, all to a high standard and in a caring patient manner.
Heritage Healthcare has been better than I could have ever hoped for and my Dad has liked them so much is going to continue having them in the future to help keep his flat clean and tidy. He's healthy, happy, still proud and able but can look forward to seeing a friendly face to help with the boring bits around the house.
The atmosphere in our home has gone from times of explosive levels of stress to the calmness and serenity that now fills our home. The level of professionalism and respect is second to none, for the first time in a long time I feel my care needs are being properly met and understood. My home has once again returned to being our own home.
There is nothing within reason they won't help you with, my house is cleaner and better organised, making it easier for me to get around. My care feels refreshingly like someone is working with me, at my speed and on my level. The familiarity of staff gives me continuity and confidence as we build on our relationships, my daughter has become more included and interactive with the carers and therefore with me too.
Thank You, Heritage Healthcare.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 January 2023- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Silver Grace Homecare.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Silver Grace Homecare.
Meet the Team (4)
I am the Registered Care Manager at Silver Grace Homecare, bringing over 15 years of experience in the care sector. My journey has been rooted in hands-on support, and over the years, I’ve developed the practical skills and deep understanding needed to lead with confidence and compassion.
Throughout my career, I’ve seen firsthand how high-quality, person-centred care can transform lives. This insight drives my commitment to ensuring every service user is treated with dignity, respect, and kindness. I am passionate about delivering care to the highest standard and take great pride in supporting both the individuals we serve and the care workers who make it all possible.
At the heart of my role is a belief in the power of teamwork and empathy. I value every care worker and every client, recognising their unique contributions to our community. Together, through consistent, compassionate care, we can create a meaningful, lasting impact on the well-being of those who rely on us.
As the Training and Audit Manager at Silver Grace Homecare, I bring over 35 years of experience in the care sector. My career has included a wide range of roles, including care coordination, skills assessments, recruitment, and senior management. This has given me a comprehensive understanding of the industry’s evolving standards and requirements.
With this depth of experience, I confidently train and support our care team. I ensure that every member delivers care that is safe, effective, and of the highest quality. I am committed to upholding best practices, encouraging continuous learning, and maintaining full compliance. Above all, my goal is to ensure that every individual we support receives care delivered with dignity, compassion, and professionalism.
Managing Director Song Lu launched Heritage Healthcare Epsom following a successful career in the Financial Sector. Song will utilise his experience and knowledge of finance, sales and marketing to develop and drive the business forward.
Shirley has varied financial experience having previously worked within the Bank of China and international trade companies. Shirley regularly volunteered for local charity organisations throughout her time at Loughborough University and is committed to building a business that will significantly improve the lives of others.
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