Silver Grace Homecare

41 The Broadway, Cheam, Sutton SM3 8BL
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9.8 48 Reviews
  • Silver Grace Homecare, Sutton
Silver Grace Homecare provides personalised home care delivered from the heart. The team of professional staff is committed to promoting clients’ wellbeing, independence, choice and convenience, by offering a wide range of support services to maintain a high quality of life in the client’s own home.

Various services are available, including personal care, companionship and housekeeping services, such as meal preparation and light gardening. A rigorous recruitment process is in place for all team members to ensure their values match those of Silver Grace Homecare. This process includes online character and cognitive ability assessments, and an enhanced DBS check.

Care Provided by Silver Grace Homecare

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £33
  • Weekly Live-in Care Fees: from £1400

These prices are only a guideline, please contact Silver Grace Homecare to find out the exact price for your requirements.

Contact Silver Grace Homecare to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Silver Grace Homecare to get a personalised quote.

Good to Know

Owner

  • Unity Healthcare UK Ltd
  • Privately Owned

Person in Charge

  • Lisa Mackay (Registered Care Manager)
9.8

Silver Grace Homecare has a Review Score of 9.8 (9.771) out of 10, based on 14 reviews in the last 2 years.
Over all time Silver Grace Homecare has 48 reviews.

Overall Experience
  • 39
  • 8
  • 0
  • 0
  • 1
Date Published
  • 48
  • 2
  • 9
  • 14
  • 34
Reviewer Connection to Silver Grace Homecare
  • 20
  • 17
  • 7
  • 2
  • 1
  • 1
Total of 48, showing 41-48
Review from Philip M (Son of Client) published on 17 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very pleased with all the carers provided by this company. They have been an invaluable help to my mother and this has been a great relief to myself and my siblings.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from June M (Client) published on 8 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having help has been wonderful. It's enabled me to face the day with cheerful company and very efficient service.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Isobel M (Daughter of Client) published on 8 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so happy with my mum's carers. They really do care. Its great to have the support from these caring professionals. They have made a positive difference to mum's life and also to our family.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Kathleen (Client) published on 4 July 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care I had was for postoperative convalescence in my own home. The personal care visitors were always very helpful and accommodating, arriving on time and had a professional and friendly manner. The initial meeting to set up the visits was handled at the hospital before I was discharged, again
this was done in a professional and caring manner. I would highly recommend them.
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  • Treated with Dignity
  • Value for Money
Review from Janet B (Daughter of Client) published on 5 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the team very professional. They offer service beyond what was originally anticipated. They are willing to change dates/timings at short notice and are always on hand to offer advice. They are also willing to undertake additional work to the benefit of my mother. I can phone them at any
time when advice or assistance is required.
  • Staff
  • Care / Support
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  • Treated with Dignity
  • Value for Money
Review from Teresa W (Daughter of Client) published on 29 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very pleased with Heritage.
All the Carers are kind, friendly.
They all do a very good job. My dad has settled back into his own home with their help and understanding.
I would recommend Heritage Epsom to all my friends.


Thank you.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Tony E (Daughter of Client) published on 11 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad needed a carer three times a day following time in hospital. He had been very ill with both chest and blood infections and was very frail and unsteady getting around. He is 87 but prior to his illness was still very active and independent, so to be suddenly weak and unable was something my Dad
wasn't used to. I was due to go on holiday and considering cancelling until I met the Heritage Healthcare team.

At once they put me at ease; respecting my Dads needs and wishes, doing as little or as much as required, in his time, with the same feeling and consideration as I would, all to a high standard and in a caring patient manner.


Heritage Healthcare has been better than I could have ever hoped for and my Dad has liked them so much is going to continue having them in the future to help keep his flat clean and tidy. He's healthy, happy, still proud and able but can look forward to seeing a friendly face to help with the boring bits around the house.

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Review from Paula S (Client) published on 25 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am a fifty-years-young female living with a rare muscle-wasting disease called Muscular Dystrophy. Two years ago I had an accident which left me in a wheelchair and dependent on the help of carers.
The atmosphere in our home has gone from times of explosive levels of stress to the calmness and serenity
that now fills our home. The level of professionalism and respect is second to none, for the first time in a long time I feel my care needs are being properly met and understood. My home has once again returned to being our own home.
There is nothing within reason they won't help you with, my house is cleaner and better organised, making it easier for me to get around. My care feels refreshingly like someone is working with me, at my speed and on my level. The familiarity of staff gives me continuity and confidence as we build on our relationships, my daughter has become more included and interactive with the carers and therefore with me too.
Thank You, Heritage Healthcare.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.8 (9.771)

Overview of Review Score

The Review Score of 9.8 (9.771) out of 10 for Silver Grace Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.771 for Silver Grace Homecare is calculated as follows: ( (66 Excellents x 5) + (15 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 83 Ratings = 4.771
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Silver Grace Homecare is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Jan 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

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Meet the Team (4)

Lisa

Lisa Mackay

Job Title: Registered Care Manager Joined: 2019

I am the Registered Care Manager at Silver Grace Homecare, bringing over 15 years of experience in the care sector. My journey has been rooted in hands-on support, and over the years, I’ve developed the practical skills and deep understanding needed to lead with confidence and compassion.


Throughout my career, I’ve seen firsthand how high-quality, person-centred care can transform lives. This insight drives my commitment to ensuring every service user is treated with dignity, respect, and kindness. I am passionate about delivering care to the highest standard and take great pride in supporting both the individuals we serve and the care workers who make it all possible.


At the heart of my role is a belief in the power of teamwork and empathy. I value every care worker and every client, recognising their unique contributions to our community. Together, through consistent, compassionate care, we can create a meaningful, lasting impact on the well-being of those who rely on us.

Beverley

Beverley Ball

Job Title: Auditing and Traninig Manager Joined: 2020

As the Training and Audit Manager at Silver Grace Homecare, I bring over 35 years of experience in the care sector. My career has included a wide range of roles, including care coordination, skills assessments, recruitment, and senior management. This has given me a comprehensive understanding of the industry’s evolving standards and requirements.


With this depth of experience, I confidently train and support our care team. I ensure that every member delivers care that is safe, effective, and of the highest quality. I am committed to upholding best practices, encouraging continuous learning, and maintaining full compliance. Above all, my goal is to ensure that every individual we support receives care delivered with dignity, compassion, and professionalism.

Song

Song Lu

Job Title: Managing Director Joined: 2016

Managing Director Song Lu launched Heritage Healthcare Epsom following a successful career in the Financial Sector. Song will utilise his experience and knowledge of finance, sales and marketing to develop and drive the business forward.

Shirley

Shirley Li

Job Title: Managing Director Joined: 2016

Shirley has varied financial experience having previously worked within the Bank of China and international trade companies. Shirley regularly volunteered for local charity organisations throughout her time at Loughborough University and is committed to building a business that will significantly improve the lives of others.

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