Silver Grace Homecare is a premium, CQC-regulated home care provider rated “Good,” supporting people to live safely, independently, and with dignity in their own homes.
For nearly 10 years, the organisation has supported individuals and families across Sutton, Epsom, Ewell, Cheam, Banstead, Morden, and surrounding areas of Surrey, building trusted, long-term relationships based on consistency, reliability, and genuine compassion. Many clients remain with Silver Grace Homecare for years, valuing the continuity...
Silver Grace Homecare is a premium, CQC-regulated home care provider rated “Good,” supporting people to live safely, independently, and with dignity in their own homes.
For nearly 10 years, the organisation has supported individuals and families across Sutton, Epsom, Ewell, Cheam, Banstead, Morden, and surrounding areas of Surrey, building trusted, long-term relationships based on consistency, reliability, and genuine compassion. Many clients remain with Silver Grace Homecare for years, valuing the continuity of care and familiar, friendly faces.
The organisation’s philosophy is simple: every person is cared for as the team would wish their own parents or loved ones to be cared for. Care is personalised by understanding each individual’s routines, preferences, and life story, helping to bring comfort, confidence, and reassurance to everyday life.
All care workers are carefully recruited, fully DBS checked, and complete the organisation’s comprehensive in-house training programme, ensuring high standards of safe, compassionate, and professional care.
Families seeking dependable, high-quality home care are encouraged to contact Silver Grace Homecare for a free, no-obligation consultation, offering reassurance and trusted support from the very first conversation.
Care Provided by Silver Grace Homecare
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
30 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
From £35
Weekly Live-in Care
From £1,600
Contact Silver Grace Homecare to get a personalised quote:
Prices are a guide only—please contact our office for an exact cost for your required care.
The price(s) shown are provided by the agency. Contact Silver Grace Homecare for full pricing details and T&Cs.
Silver Grace Homecare has a Review Score of 9.7 (9.673) out of 10, based on 12 reviews in the last 2 years. Over all time Silver Grace Homecare has 51 reviews.
Review from Lucinda L (Daughter of Client) published on 16 September 2026 Submitted via Postal Card•
Overall Experience
Staff have been brilliant looking after our mum with care and compassion whilst she recovers from a stroke.
Staff have been brilliant looking after our mum with care and compassion whilst she recovers from a stroke.
↩Reply from Song Lu, Managing Director at Silver Grace Homecare
Thank you for your kind words and for taking the time to share your experience. We are so pleased to hear that our team has been able to support your mum during her recovery with care and compassion. At Silver Grace Homecare, we believe everyone deserves the same care we
would want for our own...
Thank you for your kind words and for taking the time to share your experience. We are so pleased to hear that our team has been able to support your mum during her recovery with care and compassion. At Silver Grace Homecare, we believe everyone deserves the same care we would want for our own parents, and we're delighted to know this has been reflected in your mum's care. Thank you for placing your trust in
us. We wish your mum a continued and steady recovery.
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Review from C A (Daughter of Client) published on 29 May 2026 Submitted via Website•
Overall Experience
We are delighted with the service provided. Silver Grace provides excellent carers and the agency is responsive and helpful when we have queries and require additional cover. On the few occasions they are unable to provide additional cover, they let us know promptly so we can make alternative...
We are delighted with the service provided. Silver Grace provides excellent carers and the agency is responsive and helpful when we have queries and require additional cover. On the few occasions they are unable to provide additional cover, they let us know promptly so we can make alternative arrangements. Would highly recommend.
↩Reply from Song Lu, Managing Director at Silver Grace Homecare
Thank you so much for taking the time to leave such lovely feedback. Were really pleased to hear that youve been happy with the care and support from Silver Grace Homecare. It means a lot to us to know that our carers have made a positive difference and that you feel supported by the office team....
Thank you so much for taking the time to leave such lovely feedback. Were really pleased to hear that youve been happy with the care and support from Silver Grace Homecare. It means a lot to us to know that our carers have made a positive difference and that you feel supported by the office team. Thank you for trusting us to support your family well always do our very best to be there when you need us.
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Review from N E (Son of Client) published on 22 January 2026 Submitted via Website•
Overall Experience
Extremely good service from both carers and office staff. If anything needs adding to the care plan it's never been a problem. The app we have access to is very helpful and informative as we can see if anything needs doing or ordering as the carers complete after every visit.
The staff will always...
Extremely good service from both carers and office staff. If anything needs adding to the care plan it's never been a problem. The app we have access to is very helpful and informative as we can see if anything needs doing or ordering as the carers complete after every visit. The staff will always go that 'extra mile' to assist both us and the person being cared for.
Thank you so much for all you do for us.
↩Reply from Song Lu, Managing Director at Silver Grace Homecare
Thank you so much for taking the time to share this lovely feedback. Were really pleased to hear that our carers and office team have been able to support both you and your parent so well, and that you find the care planning and app helpful. Your trust means a great deal to us, and we truly appreciate your kind words.
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Review from J T (Daughter of Client) published on 13 November 2025 Submitted via Website•
Overall Experience
From the very first meeting to discuss my Dad's care needs, the team were professional, understanding, and incredibly supportive. They took the time to listen and tailor the care plan perfectly to suit his requirements.
The carers themselves were exceptional - not only were they reliable and...
From the very first meeting to discuss my Dad's care needs, the team were professional, understanding, and incredibly supportive. They took the time to listen and tailor the care plan perfectly to suit his requirements. The carers themselves were exceptional - not only were they reliable and skilled, but they also showed real warmth and kindness. They took pride in their work and built a lovely relationship with my Dad, treating him with respect and genuine care. It was reassuring to see how comfortable and happy he was in their company.
I can't thank the team enough for the difference they made to my Dad's quality of life, and to our family's peace of mind. I would highly recommend to anyone looking for compassionate, professional care at home
↩Reply from Song Lu, Managing Director at Silver Grace Homecare
Thank you so much for sharing this lovely message. It means the world to us to know your dad felt happy, comfortable, and well cared for. Our team truly loves what they do, and hearing this reminds us why we do it. Well make sure your kind words reach the carers theyll be so touched.
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Review from Caz B (Client / Service User) published on 10 July 2025 Submitted via Website•
Overall Experience
Heritage Epsom is an excellent CQC-regulated homecare provider, with reliable, hard-working and dedicated staff. They have been helping me with domestic services for several years, as I have back and leg issues. Their staff are prompt, willing and conscientious and supervisors check regularly that...
Heritage Epsom is an excellent CQC-regulated homecare provider, with reliable, hard-working and dedicated staff. They have been helping me with domestic services for several years, as I have back and leg issues. Their staff are prompt, willing and conscientious and supervisors check regularly that I am content with the service. In addition, Heritage organise get togethers occasionally for clients, going beyond what one normally expects. Highly recommend their service, if you are looking for domestic assistance from a regulated care service with DBS-checked staff, with the potential also to provide personal care should you need it.
↩Reply from Song Lu, Director at Silver Grace Homecare
Thank you so much for your kind words and for taking the time to share your experience. We're truly grateful for your continued trust in our business. It's wonderful to hear that our team has been able to support you consistently and that you've enjoyed the extra touches like our client get-togethers. We're always here to help, and your recommendation means the world to us!
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Review from Joanne S (Daughter of Client) published on 9 May 2025 Submitted via Website•
Overall Experience
Very dedicated staff and management, polite and caring. Nothing is too much trouble. Would highly recommend.
They visit my mother twice a day and she is very impressed with them. This is the first time we have needed help and they have made it easy for us to accept.
Very dedicated staff and management, polite and caring. Nothing is too much trouble. Would highly recommend.
They visit my mother twice a day and she is very impressed with them. This is the first time we have needed help and they have made it easy for us to accept.
↩Reply from Song Lu, Director at Silver Grace Homecare
Thank you for your lovely feedback - we're so pleased to hear your mum feels well cared for, and we're always here to help.
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Review from Suzanne C (Daughter of Client) published on 25 April 2025 Submitted via Website•
Overall Experience
Heritage were amazing from start to finish, my father was very disappointed when their service ended.
All of the Carers were so patient and gentle and understanding and went over and above on each and every visit.
Heritage were amazing from start to finish, my father was very disappointed when their service ended.
All of the Carers were so patient and gentle and understanding and went over and above on each and every visit.
↩Reply from Song Lu, Director at Silver Grace Homecare
Thank you so much for your kind words. It truly means the world to us to hear that our care made such a difference to your father. Knowing he felt supported and valued is exactly why we do what we do. We'll be sure to pass on your lovely feedback to our carers - they'll be so touched.
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Review from M S (Client / Service User) published on 10 April 2025 Submitted via Postal Card•
Overall Experience
I found Heritage healthcare were excellent, they came for 30 minutes to wash and dress me - I had broke my right wrist on the 27/12/24 and in the evening to undress me. All the carers were very pleasant; all asked could they do to help me. I know who was coming and what time. I was given a weekly...
I found Heritage healthcare were excellent, they came for 30 minutes to wash and dress me - I had broke my right wrist on the 27/12/24 and in the evening to undress me. All the carers were very pleasant; all asked could they do to help me. I know who was coming and what time. I was given a weekly rosta the office staff were very helpful as well. The treatment came under the NHS.
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Review from Christopher G (Son of Client) published on 25 March 2025 Submitted via Website•
Overall Experience
I can not recommend this fabulous service enough. Their office staff and on road health care staff is second to none. Their attention to care and understanding know no bounds. Professional, friendly, caring and helpful are just a few words to relate to how they treat their clients and family. All I...
I can not recommend this fabulous service enough. Their office staff and on road health care staff is second to none. Their attention to care and understanding know no bounds. Professional, friendly, caring and helpful are just a few words to relate to how they treat their clients and family. All I can add is a HUGE thank you for everything that you have done.
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Review from Marina C (Wife of Client) published on 19 February 2025 Submitted via Website•
Overall Experience
My husband has received care since October 2024. The carers are kind, thoughtful, efficient, positive.
The excellent management was willing to assist in a crisis even before the actual care started. We are both happy to have chosen Heritage Healthcare.
My husband has received care since October 2024. The carers are kind, thoughtful, efficient, positive.
The excellent management was willing to assist in a crisis even before the actual care started. We are both happy to have chosen Heritage Healthcare.
↩Reply from Song Lu, Director at Silver Grace Homecare
Thank you for recognizing our work and for taking time to share your experience. Your kind words are the greatest encouragement for our care team, and we will continue to do our best.
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Review from Kenneth D (Son of Client) published on 10 February 2025 Submitted via Website•
Overall Experience
Cannot fault Heritage Healthcare, excellent carers and service. They have been looking after my mother for about two years now, twice a day. An extremely reliable and friendly service is provided with a high standard of care. I strongly recommend them.
Cannot fault Heritage Healthcare, excellent carers and service. They have been looking after my mother for about two years now, twice a day. An extremely reliable and friendly service is provided with a high standard of care. I strongly recommend them.
↩Reply from Song Lu, Director at Silver Grace Homecare
Thank you for your kind words and recommendation! We're delighted to hear that our carers and service have met your expectations. Providing reliable, high-quality care is our priority, and we're grateful for your trust. If you ever need anything, we're here for you!
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Review from J G (Daughter of Client) published on 8 January 2025 Submitted via Postal Card•
Overall Experience
My mother really is very happy with your service, she is able to stay in her own home with your support.
One member of staff visits regularly and she is outstanding. Does all the jobs and still has time for a little chat before she leaves. Never a fault, such a wonderful, friendly and efficient...
My mother really is very happy with your service, she is able to stay in her own home with your support. One member of staff visits regularly and she is outstanding. Does all the jobs and still has time for a little chat before she leaves. Never a fault, such a wonderful, friendly and efficient lady carer.
It's also really nice to call the office to see how things are going.
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Review from Andrew M (Client / Service User) published on 1 October 2024 Submitted via Postal Card•
Overall Experience
I became a customer of the Epsom branch around April 2023. I always find the carers polite and efficient. My care needs are met with dignity. If I contact the office with a request, I find them friendly and helpful.
I would not hesitate to recommend Heritage Healthcare.
I became a customer of the Epsom branch around April 2023. I always find the carers polite and efficient. My care needs are met with dignity. If I contact the office with a request, I find them friendly and helpful.
I would not hesitate to recommend Heritage Healthcare.
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Review from M D (Client / Service User) published on 23 September 2024 Submitted via Postal Card•
Overall Experience
The carers are thoughtful and kind, always on time and very efficient. I have great admiration for the girls who come from a foreign country to help us. I have learned a lot from them about their culture and enjoy their chats. They make my life more pleasant by doing simple things like arranging...
The carers are thoughtful and kind, always on time and very efficient. I have great admiration for the girls who come from a foreign country to help us. I have learned a lot from them about their culture and enjoy their chats. They make my life more pleasant by doing simple things like arranging flowers and caring for me. They are always willing to help.
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Review from V W (Wife of Client) published on 20 September 2024 Submitted via Postal Card•
Overall Experience
All carers very polite, friendly and efficient. We are both very happy with them. Very good management service who go above and beyond to help if difficult situations arise. We receive calls from them from time to time to check we are happy with the service.
All carers very polite, friendly and efficient. We are both very happy with them. Very good management service who go above and beyond to help if difficult situations arise. We receive calls from them from time to time to check we are happy with the service.
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Review from Diana P (Client / Service User) published on 19 August 2024 Submitted via Website•
Overall Experience
I have been receiving one hour am care from Heritage Epsom since April 2024. I have found all the carers that have been allocated to me competent, willing to help to suit me, caring and most of all friendly.
I am especially delighted with the two main carers that attend me and I look forward...
I have been receiving one hour am care from Heritage Epsom since April 2024. I have found all the carers that have been allocated to me competent, willing to help to suit me, caring and most of all friendly. I am especially delighted with the two main carers that attend me and I look forward each morning to seeing them.
I try very hard to remain as independent as possible but they are always there watching to see that I am ok, especially in the shower.
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Review from E C (Client / Service User) published on 10 April 2024 Submitted via Postal Card•
Overall Experience
Pleased to have such good care with a relaxed, friendly way from the carers. All have been kind and willing to help.
Pleased to have such good care with a relaxed, friendly way from the carers. All have been kind and willing to help.
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Review from M C (Daughter of Client) published on 13 September 2023 Submitted via Postal Card•
Overall Experience
My mother has just turned 94 and this is the first time we have used any home care services. I am happy to say that I'm very pleased with the staff and service Heritage Healthcare have provided. This has been a great relief. The staff are extremely caring and supportive of my mother and having help...
My mother has just turned 94 and this is the first time we have used any home care services. I am happy to say that I'm very pleased with the staff and service Heritage Healthcare have provided. This has been a great relief. The staff are extremely caring and supportive of my mother and having help for my mum has been wonderful.
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Review from Jill H (Daughter of Client) published on 28 August 2023 Submitted via Postal Card•
Overall Experience
So I think it is easy to say that we feel very lucky to have such a good level of care provided to mum by both carers. They are both excellent in their roles and we've been lucky to have those two looking after her. In addition to looking after Mum they are good with all her visitors too, happily...
So I think it is easy to say that we feel very lucky to have such a good level of care provided to mum by both carers. They are both excellent in their roles and we've been lucky to have those two looking after her. In addition to looking after Mum they are good with all her visitors too, happily making them cups of tea and always smiling. There was a small issue about change of bedding one week but this was quickly remedied. We are very grateful for the help we get on a day to day basis, so a big thank you to you all.
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Review from L D (Daughter of Client) published on 24 July 2023 Submitted via Website•
Overall Experience
I have used Heritage Healthcare to assist my mum with her personal care and support for her independent living since her stroke in 2017. She has received excellent care from a friendly and caring team of lovely carers. They treat her with the utmost respect and encourage her to undertake her...
I have used Heritage Healthcare to assist my mum with her personal care and support for her independent living since her stroke in 2017. She has received excellent care from a friendly and caring team of lovely carers. They treat her with the utmost respect and encourage her to undertake her exercises as part of her physiotherapy on days when family are not available. The management have always been swift to respond to any concerns or change in requirements. I do not hesitate to highly recommend this group for your care or that of your loved ones.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 January 2023
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (0)
News
There are no news items for Silver Grace Homecare.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Silver Grace Homecare.
Accreditations
There are no accreditations posted yet for Silver Grace Homecare.
Meet the Team (4)
Lisa MackayJob Title Registered Care ManagerJoined 2019
I am the Registered Care Manager at Silver Grace Homecare, bringing over 15 years of experience in the care sector. My journey has been rooted in...
I am the Registered Care Manager at Silver Grace Homecare, bringing over 15 years of experience in the care sector. My journey has been rooted in hands-on support, and over the years, I’ve developed the practical skills and deep understanding needed to lead with confidence and compassion.
Throughout my career, I’ve seen firsthand how high-quality, person-centred care can transform lives. This insight drives my commitment to ensuring every service user is treated with dignity, respect, and kindness. I am passionate about delivering care to the highest standard and take great pride in supporting both the individuals we serve and the care workers who make it all possible.
At the heart of my role is a belief in the power of teamwork and empathy. I value every care worker and every client, recognising their unique contributions to our community. Together, through consistent, compassionate care, we can create a meaningful, lasting impact on the well-being of those who rely on us.
Beverley BallJob Title Auditing and Traninig ManagerJoined 2020
As the Training and Audit Manager at Silver Grace Homecare, I bring over 35 years of experience in the care sector. My career has included a wide...
As the Training and Audit Manager at Silver Grace Homecare, I bring over 35 years of experience in the care sector. My career has included a wide range of roles, including care coordination, skills assessments, recruitment, and senior management. This has given me a comprehensive understanding of the industry’s evolving standards and requirements.
With this depth of experience, I confidently train and support our care team. I ensure that every member delivers care that is safe, effective, and of the highest quality. I am committed to upholding best practices, encouraging continuous learning, and maintaining full compliance. Above all, my goal is to ensure that every individual we support receives care delivered with dignity, compassion, and professionalism.
Song LuJob Title Managing DirectorJoined 2016
Managing Director Song Lu launched Heritage Healthcare Epsom following a successful career in the Financial Sector. Song will utilise his experience and knowledge of finance, sales and marketing to develop and drive the business forward.
Shirley LiJob Title Managing DirectorJoined 2016
Shirley has varied financial experience having previously worked within the Bank of China and international trade companies. Shirley regularly...
Shirley has varied financial experience having previously worked within the Bank of China and international trade companies. Shirley regularly volunteered for local charity organisations throughout her time at Loughborough University and is committed to building a business that will significantly improve the lives of others.
Frequently Asked Questions about Silver Grace Homecare
How much does Silver Grace Homecare cost?
The agency lists fees from £35 for hourly visiting care and from £1,600 for weekly live-in care. Funding accepted: Private Funding (Self-funded), Direct Payments (from Local Authority/NHS), Local Authority (Contracted Provider), NHS (Contracted Provider).
How many Carers does Silver Grace Homecare employ?
Silver Grace Homecare employs 25 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Silver Grace Homecare to verify any information. View our terms and conditions. Silver Grace Homecare has an Enhanced Service -what an Enhanced Service includes.
