The Good Care Group Scotland Ltd

Rolland House, Newbridge Industrial Estate, 10 Cliftonhall Road, Newbridge EH28 8PJ
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8.3 8 Reviews
  • The Good Care Group Scotland Ltd, Newbridge
The Good Care Group Scotland offers live-in care and support to those you want to live independently in their own home.

Caring staff offer those requiring help at home, dignity and respect
while working hard to meet their client's individual needs.

Home care services include personal care, help getting dressed and in and out of bed, assistance to get to appointments etc.

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Care Provided

Contract Durations

  • Ongoing / Long Term

Funding & Fees

Your eligibility is determined by an assessment, which looks closely at your needs before recommending the level of care you should receive.

Good to Know

Owner

  • The Good Care Group Scotland Ltd

Person in charge

  • Nyree Doyle (Manager)

The Good Care Group Scotland Ltd Reviews (8)

8.3

The Good Care Group Scotland Ltd has a Review Score of 8.3 (8.333) out of 10, based on 2 reviews in the last 2 years. Over all time The Good Care Group Scotland Ltd has 8 reviews.

Overall Experience

  • 7
  • 1
  • 0
  • 0
  • 0

Date Published

8
1
1
2
6

Review from a r (Friend of Client) published on 28 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer is professional, experienced, compassionate, knowledgeable, hard working, trustworthy, capable, has a lovely manner and a great rapport with her client.
The service/administrative personnel are always on hand either by phone or email to advise and accomodate the client's wishes. They also
are very professional and pleasant and the process is quick and straight forward.

Reply from Nyree Doyle, Regional Live-in Care Manager at The Good Care Group Scotland Ltd

Thank you very much for taking the time to leave a five-star review. We are pleased to hear that you are having a positive experience with The Good Care Group and that the carer has been trustworthy, compassionate, and hard-working. We also thank you for your kind words about our client services team. I will be sure to share your kind words and feedback with the rest of the team. Best wishes

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Alyssun G (Daughter of Client) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Good Care Group have been excellent, the initial assessments, allocation of suitable carers, setting up contracts, and payments were very streamlined and quick. Our carers have been absolutely amazing, such lovely people, caring, and treating my mother with dignity and patience. I cannot fault them
in any way. They continue to improve my mum's wellbeing and stimulation and are very conscientious with regards to anything that needs tweaking as far as Mum's health is concerned. Would recommend to others. A+++

Reply from Sherri Moffat, Care Manager at The Good Care Group Scotland Ltd

Thank you for your five-star review and kind words. We are delighted to read that you are happy with the service you received from The Good Care Group and that our carers have improved your mum's well-being and stimulation. I will be sure to pass on your lovely message to our team of carers.
All the best.

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Management

Treated with Dignity

Value for Money

Review from N D (Son of Client) published on 14 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided allows my mother to live comfortably, safely and securely in her own home after a long spell in hospital.

Reply from Nyree Doyle, Care Manager at The Good Care Group Scotland Ltd

Hi Niall, thank you for taking the time to leave The Good Care Group a lovely review. I am ever so pleased that you are happy with the service provided to your mother.
All the best.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from O M (Daughter of Client) published on 5 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very happy with the care provided by the carer. She cares for my father exceptionally well and always seeks opportunities to improve his life, such as by finding films, books or games for him, cooking his favourite food or taking him out when possible.

Reply from Eilidh Douglas, Care Manager at The Good Care Group Scotland Ltd

Hello, thank you ever so much for leaving a review of our care services. I am really pleased to see how highly your carer is thought of and the way in which she gets on with your father. I will be sure to pass on your kind words to her, too.
With very best wishes,


Care manager.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from H W (Daughter of Client) published on 21 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care Mum has received this month and previously is very good. The manager is excellent and very approachable and we have an excellent relationship too. However, we have noticed within the last year that the carers are having to be guided, by my mother, to complete day-to-day tasks. Fortunately,
my mother has capacity to do this but she does get anxious. Also, the cooking that the carers do now, not many of the carers appear to cook food like good old mince and tatties. Finally, Mum likes using her iPad and phone and the carers do not seem well-versed in using it.

Reply from Shannen Walton, Marketing Executive at The Good Care Group Scotland Ltd

Hello, thank you again for your feedback. We trust that you found the recent meeting helpful and that any outstanding issues have been resolved. If you require our assistance in the future please do not hesitate to contact us.
Thanks,
Regional Manager, Scotland.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Martin W (Client) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Diligent, hard workers.

Reply from Sherri Moffat, Care Manager at The Good Care Group Scotland Ltd

Thank you so much for taking the time to write such a positive review of The Good Care Group.
All the best,
Sherri

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from James M (Husband of Client) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A generally very satisfactory service has been provided.

Reply from Sherri Moffat, Care Manager at The Good Care Group Scotland Ltd

Dear James,
We really appreciate your feedback. Great to know you are happy with the service provided.
All the best,
Sherri

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Philip G (Son of Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided has been excellent. Both carers for my father have been good, one excellent (my fathers words also).
My father is much happier now, his well being is ensured. Also the house is well looked after.
Communication via the portal is very helpful, we are confident any issues can be and
are raised so they can be dealt with appropriately.

Reply from Rosalie Davidson, Regional Manager at The Good Care Group Scotland Ltd

Dear Philip, thank you for leaving this review. We are happy to see that you are pleased with our carers and the care provided to your father. We really appreciate your feedback,
All the best.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.3 (8.333)

Overview of Review Score

The Review Score of 8.3 (8.333) out of 10 for The Good Care Group Scotland Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for The Good Care Group Scotland Ltd is calculated as follows: ( (10 Excellents x 5) + (2 Goods x 4) ) ÷ 12 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for The Good Care Group Scotland Ltd is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 30 Nov 2023

How well do we support people's wellbeing? Excellent

(6)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Excellent

(6)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (9)

Meet the Team (1)

Laura

Laura Davies

Job Title: Chief Operating Officer

Joined: 2024

Rebecca joined The Good Care Group back in 2024. Laura joined with over 20 years’ experience working across regulatory compliance and safeguarding, with the remit of her new role at The Good Care Group being to focus on overseeing the company’s operations, ensuring outstanding care continues to be delivered.


Laura has significant experience in care regulation and quality assurance in care, resulting from her time as Quality and Training Director for supported living provider, Aspirations Care, as well as Head of Safeguarding & Prevent at Ruskin Mill Trust, an educational charity which provides residential care, where she was responsible for ensuring legislative compliance across the UK.

Frequently Asked Questions about The Good Care Group Scotland Ltd

What Type of Services does The Good Care Group Scotland Ltd offer?

The Good Care Group Scotland Ltd offers Home Care.

How many Carers does The Good Care Group Scotland Ltd employ?

The Good Care Group Scotland Ltd employs 80 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact The Good Care Group Scotland Ltd to verify any information. View our terms and conditions. The Good Care Group Scotland Ltd has an Enhanced Service - more info.