Be Caring Newcastle

3rd Floor, Arden House, Regent Centre, Gosforth, Newcastle upon Tyne NE3 3LZ
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9.3 5 Reviews
Be Caring Newcastle delivers high-quality, person-centred home care to individuals across Gosforth, Kenton, Fawdon, North Fawdon, Dinnington, Henton, and High Henton. The service supports older adults and adults with a range of needs, including dementia, physical disabilities, mental health conditions, and learning disabilities, to live independently and safely in their own homes.

Support includes personal care, medication assistance, meal preparation, companionship, and more complex care for those with specialist support needs. Care is flexible, with visits starting from 15 minutes and available seven days a week, including evenings and weekends.

Care Workers are directly employed, DBS-checked, and receive regular training in safeguarding, dementia care, and end-of-life support. The diverse team reflects the local community, ensuring inclusive and culturally appropriate care is delivered with respect and compassion.

The service works in partnership with local GPs, community nurses, and healthcare professionals to provide joined-up care that meets both day-to-day and complex needs. Be Caring Newcastle is regulated by the Care Quality Commission and was rated Good in May 2022 for its safe, effective, and well-led service.

As part of the UK’s largest employee-owned social care provider, Be Caring Newcastle reinvests into its workforce and services, delivering reliable and consistent care that puts the person at the centre of every visit.
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Care Provided

Types of Home Care

  • Visiting Care

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £31.90

Why Choose Be Caring?


No Call-Out Fees, No Hidden Charges – Travel time is included in our rates.
We offer high-quality care at competitive rates, ensuring value for money.
Shorter visits starting from 15 minutes, meaning you only pay for what you need.
Fair Billing – We charge in 5-minute increments, ensuring accurate, transparent costs.
Highly-Trained, Consistent, Care Workers – Our employee-owned social enterprise invests in high-quality training for our Care Workers.

These prices are only a guideline, please contact Be Caring Newcastle to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Kerry Kave (Manager)

Admission Criteria

  • Provide personal care, medication, moving and positioning, social support, shopping calls and cleaning

Be Caring Newcastle Reviews (5)

9.3

Be Caring Newcastle has a Review Score of 9.3 (9.300) out of 10, based on 5 reviews in the last 2 years. Over all time Be Caring Newcastle has 5 reviews.

Overall Experience

  • 4
  • 1
  • 0
  • 0
  • 0

Date Published

5
5
5
5
0

Review from Sheila N (Client) published on 14 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found all of the carers very kind and helpful, showing great respect and care for my general well being

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kathleen N (Client) published on 15 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a good friendship that has been built up since being with Be Caring all the staff are polite friendly and respect what I need done we also have a good laugh at times

Reply from April Carr, Communications & Engagement Lead at Be Caring Newcastle

Thank you so much for your kind words and for taking the time to leave this lovely review. It's wonderful to know that our colleagues friendliness and sense of humour help brighten your days - a good laugh goes a long way!Your feedback means a great deal to us and reminds us why we do what we do. We'll make sure to pass your appreciation along to the team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sunita S (Client) assisted by family/friend published on 20 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had a very good service provided by the caring company, Be Caring Newcastle Upon Tyne. The Team including the Management Staff, the Reviewer and the Carers are all very efficient, extremely helpful, very accomodating and polite. The caring Team Members are very punctual, on time all the time
and always willing to help all the time. I have nothing but words of admiration for the full team. The Manager and her administration are really care about the caring service. The Reviewer is very thorough and had attention to details. A very good Caring Team indeed!

Reply from April Carr, Communications & Engagement Lead at Be Caring Newcastle

Thank you for your kind words.We're really pleased to hear you've had a positive experience with the team at Be Caring Newcastle. Your feedback about our colleagues professionalism, punctuality, and care is much appreciated and will be shared with everyone involved.Thanks again for taking the time to leave a review!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Grace W (Client) assisted by family/friend published on 30 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been assisted by Be Caring, Newcastle Upon Tyne, since February 2025, two visits every day, in the morning and in the evening, and have appreciated the help which has been given by the carers when visiting me. I had prior to February fallen on two occasions, and I am not very steady on my feet
(I use a Zimmer Frame). The carers do all they can to ensure that I am washed and dressed in the morning, and then prepared for bed in the evening, any medical needs (ie) creams or ointments, are sometimes used. The carers do all they can, in a kind and friendly way, and treat me with respect.

Reply from April Carr, Communications & Engagement Lead at Be Caring Newcastle

Thank you for your kind words. We're so pleased our Care Workers have been able to support you each morning and evening with care, kindness, and respect. Please let us know if there's ever anything more we can do!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A G (Sister of Client) published on 28 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the carers, they go above and beyond to help with daily living needs my brother looks forward to seeing them nothing is a problem they are so helpful and caring. Also my brother is with me while I fill in this review and like me he is happy with the carers package. Lovely friendly
staff.

Reply from April Carr, Communications & Engagement Lead at Be Caring Newcastle

Thank you so much for your kind words! We're delighted to hear your brother enjoys our Carers and that they're making daily life easier. I'll share your feedback with the team - they'll be thrilled!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.3 (9.300)

Overview of Review Score

The Review Score of 9.3 (9.300) out of 10 for Be Caring Newcastle is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.800 for Be Caring Newcastle is calculated as follows: ( (24 Excellents x 5) + (6 Goods x 4) ) ÷ 30 Ratings = 4.8

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Be Caring Newcastle is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

News (0)

News

Previous Events

There are no previous events for Be Caring Newcastle

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Be Caring Newcastle

Meet the Team (4)

Billie

Billie Ransome

Job Title: Operations Manager

Joined: 2012

I transitioned from a career in retail to homecare when my children no longer needed childcare—and I haven’t looked back since. Over the past 13 years, I’ve built my experience across every level of homecare: Care Worker, Senior Care Worker, Visiting Officer, Care Coordinator, Service Manager, and now Operations Manager for the North East.

I hold a Diploma in Management in Health and Social Care, which has been key to developing my leadership skills and supporting our teams. I believe homecare is one of the most rewarding roles in our society—helping people stay independent and thrive in their own homes.

What really drives me is our people. I’m incredibly proud of the dedication and professionalism of our staff, and I know that by empowering them with the right training and support, we deliver the outstanding care our clients deserve.
... Read more
Kerry

Kerry Cave

Job Title: Service Manager

Joined: 2019

Hi, I'm Kerry! I began my career in care in 2019 as a Support Worker, after my children had grown up it was the right time to start something for myself.

Although I was new to the sector, I quickly found a passion for the work and a desire to grow within the field. After just nine months, a Team Leader position became available. I applied, not expecting to be successful due to my limited experience, but I was thrilled when I was offered the role. Just seven weeks later, a Coordinator position opened up, and I decided to go for it—driven by my commitment to progression and my growing confidence. I was successful once again and remained in that role for four years, gaining invaluable experience and deepening my understanding of care services.

In June 2024, I was promoted to Service Manager. This journey has shown me that in the care sector, especially with the right organisation, your voice is heard and there are real opportunities for progression. I’ve felt continuously supported, and my passion for making a difference has only grown stronger.
... Read more
Edyta

Edyta Debinska

Job Title: Regional Trainer

Joined: 2012

My care journey began back at university, where I was studying Environmental Engineering and needed a flexible job. I started supporting a single client and quickly discovered how rewarding it is to make a real difference in someone’s day.

After graduating, I moved to the UK with plans to work in engineering, but my early care experience led me back to the sector—I’ve now been in domiciliary care for 18 years, including nearly 13 with Be Caring. Over time I’ve built lasting relationships with clients and colleagues across the North East.

Last year I stepped into the role of Regional Trainer, which has been both intensive and incredibly fulfilling. I love passing on what I’ve learned—whether it’s practical tips in the field or best practices on person-centred care—and watching colleagues grow in confidence.

Alongside my university degree, I hold an Advanced Level Apprenticeship in Adult Social Care, a Level 3 Diploma in Health and Social Care, a Level 3 Understanding Dementia, and a Highfield Level 3 Award in Education and Training. I’m always eager to learn more and bring fresh insights back to our team.
... Read more
Courtney

Courtney Cave

Job Title: Care Coordinator

Joined: 2020

I jumped into care during the COVID lockdown when the nursery I worked at closed, and I’ve never looked back. Shortly after, I welcomed my baby boy and took maternity leave, then returned eager to dive back in.

Since joining Be Caring, I’ve worn a few hats: Care Worker, Administrator, Recruitment Officer, and now I’m proud to serve as Care Coordinator. Every day brings new challenges, but it’s incredibly rewarding to see our team and clients thrive.

I’m currently sharpening my leadership skills at a manager’s bootcamp and can’t wait to keep growing within Be Caring. The support here is fantastic, and I feel lucky to be part of such a dedicated team.
... Read more

Frequently Asked Questions about Be Caring Newcastle

What Type of Services does Be Caring Newcastle offer?

Be Caring Newcastle offers Home Care.

How many Carers does Be Caring Newcastle employ?

Be Caring Newcastle employs 60 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Be Caring Newcastle to verify any information. View our terms and conditions. Be Caring Newcastle has an Enhanced Service - more info.