Bluebird Care St Helens

70 Cambridge Road, St Helens WA10 4HD
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10 29 Reviews
  • Bluebird Care St Helens, St Helens
Bluebird Care prides itself on keeping people happy and safe in the comfort of their own homes.

The company is a leading UK provider of care and support at home. It has been operating since 2004 and has established a reputation for delivering unbeatable high-quality care across the community.

Bluebird Care St Helens is an award-winning company that offers an extensive range of support starting from 30-minute visits up to 24-hour support including assistance with personal care, companionship and outings, medication administration, domestic duties and much more.

They offer live in care services and short term respite packages. Their compassionate, cheery, highly-trained team ensures each and every customer is listened to, cared for and continues to live the life they wish whilst working alongside other health professionals to ensure needs are met.

Live-in care support is also offered to provide an alternative to a residential home, so that the customer can remain within the familiarity of their own home but with full-time support and companionship, including the social aspects of eating a meal together and social outings.

It is the attention to detail that makes the difference and Bluebird Care enables people to have the choice to remain at home rather than moving to residential care. With the extra support, many people have benefited from an improvement in the quality of their lives and the opportunity to continue to do the things that they enjoy. Family members can relax, and even go away, knowing that their loved one is well cared for.

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Care Provided

Types of Home Care

  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Good to Know

Group/Owner

Person in charge

  • Caitlin Bradley (Registered Manager)

Bluebird Care St Helens Reviews (29)

Total of 29, showing 1-20
10

Bluebird Care St Helens has a Review Score of 10 (9.965) out of 10, based on 19 reviews in the last 2 years. Over all time Bluebird Care St Helens has 29 reviews.

Overall Experience

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Date Published

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Review from Yvonne S (Daughter of Client) published on 23 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After less than satisfactory care from a previous provider, the standard of care my mum received from Bluebird was excellent. Right from the beginning they listened to our concerns. The office staff were always helpful and polite and nothing was ever too much trouble. All the carers who helped to look
after Mum were very friendly and did 'care' and actually did feel like 'friends'. Mum loved to have a chat with them and they helped to brighten up her day. The communication between the caregivers and office staff was very good and the ability to use an app to view details of each visit was invaluable. Bluebird Care is a company I'd highly recommend to everyone.

Reply from Jan Walsh, Director at Bluebird Care St Helens

Thank you for your kind words. It has been a pleasure to not only care for mum but to provide support to you all as a family over the years. I will be sure to feedback your review to mums care team!

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Review from Graham L (Nephew of Client) published on 14 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the past couple of weeks my uncle has been slowly getting frail but his is 101 years old. Bluebird has noticed this and have adjusted his care to meet his new needs. The have also been in contact with with me to let me know as his needs change and what they thought his new requirements needed.
Can not thank them enough for all the have done.

Reply from Caitlin Robinson, Registered Manager at Bluebird Care St Helens

Thank you for your kind words. It has been a pleasure to care for your uncle. We will ensure that the feedback is shared with the staff.

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Review from Rachel S (Daughter of Client) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Bluebird Care to be excellent. Nothing seems to be too much trouble, small changes can be implemented quickly and easily and the have gone above and beyond to help keep me updated on things that could affect my Mother's care.

Reply from Caitlin Bradley, Manager at Bluebird Care St Helens

Thank you for the lovely review Rachel, its our pleasure to be able to help!

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Review from Angela W (Daughter of Client) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are fantastic with mum. They all treat her with dignity and respect and offer encouragement in making her own choices and promote independence in things she is able to do for herself. Really great team!

Reply from Caitlin Bradley, Manager at Bluebird Care St Helens

Thank you for the lovely review Angela, its a pleasure to be able to help!

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Review from Ann A (Daughter of Client) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with mums care. The carers do a good job with mum in a professional and supportive way. My sister and I are very happy with their help and support in looking after our elderly mother. Thank you to the team.

Reply from Caitlin Bradley, Manager at Bluebird Care St Helens

Thank you so much for the lovely comments Ann, it means a lot to us!

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Review from P R (Client) published on 13 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would certainly recommend Bluebird Care to anyone.

Reply from Caitlin Bradley, Registered Manager at Bluebird Care St Helens

Thank you for your lovely review! It is a pleasure to support you with remaining at home!

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Review from J K (Daughter of Client) published on 11 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird have helped us keep my mum living in her own home. They provide a great service. Their carers are professional and caring, going up and beyond. Which in turn give our family satisfaction knowing our mum is cared for and safe in her own home.

Reply from Caitlin Bradley, Registered Manager at Bluebird Care St Helens

Thank you for your review! We are so happy to be part of your mums care and support team and assist her with remaining at home!

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Review from John O (Son-in-law of Client) published on 25 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Right from the initial assessment, Bluebird Care displayed complete commitment, understanding, compassion and professionalism in all our requirements. Bluebird I regard as highly recommended.

Reply from Caitlin Bradley, Registered Manager at Bluebird Care St Helens

Thank you for your review! It has been a pleasure to be apart of the support for you and your family. We wish you all the best and are here for any further support you may need in the future.

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Review from Janet L (Daughter of Client) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Reliable and friendly carers helping Mum out of bed, washing and dressing and making breakfast. Same in the evening helping her get ready for bed with gaps filled by family care.
In her late 90s, things were getting tough at home but this service has helped her stay in her own home and is providing
reassurance to my brother and I that she is safe and cared for.

Reply from Caitlin Bradley, Registered Manager at Bluebird Care St Helens

Thank you for the review of the care provided to Mum. It is a pleasure to be able to support your mum in staying at home and also providing reassurance for you and your brother.

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Review from A H (Son of Client) published on 23 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff member allocated to my mam has been wonderful from the start and the assurance I get before and after each weekly visit is tremendous. The particular requirements (call 10 minutes beforehand) really help and the relationship is very positive and caring.

Reply from Caitlin Bradley, Registered Manager at Bluebird Care St Helens

Thank you for your review! It has been a pleasure getting to know yourself and Mum and arranging the care plan to ensure that you both feel supported. We are so happy to hear that you feel reassured by the weekly visits!

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Review from Paul H (Son of Client) published on 2 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care is a company you can trust and rely on and I highly recommend them.
The management team, supervisors, carers and all the staff are a pleasure to deal with and always treat my dad and I with the utmost respect.
On two occasions in June and covering several days, I needed some evening
"sits" and night "waking sits" for my dad at very short notice. Bluebird Care, once again, provided carers to cover these sits and I felt relaxed leaving my dad in their capable hands.
Most importantly, my dad was happy and comfortable with the carers who provided first-rate care.

Reply from Caitlin Bradley, Registered Manager at Bluebird Care St Helens

Thank you for your review, Paul. It has been a pleasure as always supporting both you and Dad. We look forward to being a part of your support system in the future.

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Review from N W (Daughter of Client) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have had this care provider coming up to three months. Although they are still familiarising themselves with Mum and her care needs, they are looking after her extremely well. Customer Service, Supervisors and the organisation is very efficient.

Reply from Caitlin Bradley, Registered Manager at Bluebird Care St Helens

Thank you for your lovely review! We are glad that you are happy with the service that is being provided.

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Review from Lorraine D (Daughter of Client) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father has been receiving care in the evenings for approx. 18 months now. This gives me a level of reassurance as I live 220 miles away from him and I know someone will see him each evening to check he is safe.
He is happy with the carers who visit and on several occasions, I have been with him
when a carer has arrived and I have found them all very nice people.

Reply from Caitlin Bradley, Registered Manager at Bluebird Care St Helens

Thank you for your lovely review! It is a pleasure to provide care for your Dad and give you peace of mind!

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Review from Janette M (Daughter of Client) published on 29 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

To date the Bluebird Care team have been very supportive, informative and attended on time with good feedback of visits on every occasion.
They ensure that the support they give is administered in a friendly, consistent and timely manner.
The team are conscientious and welcome feedback.

Reply from Caitlin Bradley, Registered Manager at Bluebird Care St Helens

Thank you for your lovely review! We are glad that you are happy with the care provided for your dad.

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Review from Michael W (Son of Client) published on 13 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience is that the staff work hard at building up a rapport with clients, getting to know their interests and experiences. Living some distance from St Helens, the daily updates are full of detail, putting my mind at rest. When required to speak to the office, the staff are knowledgeable and
demonstrate a desire to put the client’s best interests at the centre of any resolution. Overall, very impressed with Bluebird Care St Helens.

Reply from Caitlin Bradley, Registered Manager at Bluebird Care St Helens

Thank you very much for your kind words, Michael. We are so glad to hear that you think so highly of our service.

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Review from L V (Granddaughter of Client) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We started using Bluebird Care in October 2023 when my grandfather's health started to decline. They have been very accommodating with care call changes. They are more than happy to complete anything that my grandad requires, they are very observant with his needs and will inform us of any problems
he may have. My grandad also adores all his carers and says they are always happy, smiley and love a good chat. Couldn't be happier with them as a care company.

Reply from Caitlin Bradley, Registered Manager at Bluebird Care St Helens

Thank you for your lovely review. It has been a pleasure to support Grandad and the family through this period. We look forward to continuing support for you all.

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Review from D F (Son of Client) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a crisis in my mum's home (leaking roof) the Bluebird Care St Helens were magnificent in arranging to go round to my mum's home and reassure her that things would be fixed (this happened on a Sunday evening). Also arranged to keep her company until a family member could come to her house to
be with her. Living over two hours away I could not thank Bluebird Care St Helens enough for "going the extra mile" and providing reassurance.

Reply from Caitlin Bradley, Registered Manager at Bluebird Care St Helens

Thank you for your review. We are glad to be able to help and provide reassurance to both you and mum during a time of need! We hope all is going well and are here if you need any support in the future.

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Review from M M (Wife of Client) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the first time we have had to have this homecare, wasn't looking forward to it to be honest, but the girls/lads who have been here have been excellent in the way they have treated my husband and me. Couldn't ask for anything else, I feel like they go above and beyond to make sure he is comfortable.

Reply from Caitlin Bradley, Registered Manager at Bluebird Care St Helens

Thank you for your review. We are happy to hear that the care that your husband has received from all carers has been excellent and that it has been able to support you both. We appreciate your review and the 5 stars!

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Review from Angela T (Client) published on 27 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird have been 100% supportive in everything that has been needed both physically and for wellbeing. You have very professional staff and they are all very good.

Reply from Jan Walsh, Director at Bluebird Care St Helens

Thank you for your feedback of the care provided. I am glad that we were able to support both physically and with the wellbeing of the family.

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Review from Emma D (Daughter of Client) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Exemplary care provided by Bluebird for Mam following discharge from hospital. Every carer was so caring and always went above and beyond to make sure Mam was cared for in the way she wanted. The carers were so professional and friendly and took the time to speak to Mam and the family members and they
remembered everyone’s names.
The staff are very well trained and know exactly what they are able to do and not able to do and the reasons behind this.
The team responded within 24 hours to doubling up the carers for each of Mam's four daily calls when it was needed.

Reply from Clare Armstrong, Director at Bluebird Care St Helens

Thank you for your feedback and comments on the services provided. We are pleased to hear that you and the family were happy with the care provided and that it was how your mam wanted it. Very best regards to you all.

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Current Review Score: 10.0 (9.965)

Overview of Review Score

The Review Score of 10 (9.965) out of 10 for Bluebird Care St Helens is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.965 for Bluebird Care St Helens is calculated as follows: ( (109 Excellents x 5) + (4 Goods x 4) ) ÷ 113 Ratings = 4.965

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care St Helens is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (10)

Meet the Team (4)

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Caitlin Robinson

Job Title: Registered Manager

Joined: 2018

Caitlin joined Bluebird Care St Helens in the Summer of 2018 after successfully completing a degree in Social Policy.


Known for her smiley, upbeat personality, Caitlin manages the smooth running of the daily operations at Bluebird Care and supports the team in the delivery of safe, good-quality care. Caitlin is registered with the Care Quality Commission to manage our services and has regular updates with them. Caitlin has also held the role of Training Manager, and with an AET Qualification now firmly under her belt, Caitlin trains all our staff and ensures she is always fully up to date when it comes to any advancements in the area and how things should be done.


Whether it's organising a package of care with Bluebird Care or attending your induction training as a new employee, Caitlin will always put your mind at ease, make you feel comfortable and confident that you are making the right decision joining Bluebird Care St Helens.

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Clare Toole

Job Title: Care Coordinator

Joined: 2016

Clare has worked at Bluebird Care since 2016 and during that time held every role within our company giving her vast knowledge and wealth of experience in what it takes to provide high-quality care and support along with holding a Level 5 qualification in Health and Social Care Leadership and Management.


Clare is currently our coordinator, responsible for shift planning and rotas ensuring our customers all receive their care on time with a friendly face.


Out of all the roles Clare has held, this is her favourite and she strives every day to ensure our customers receive the best service possible.

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Patricia King

Job Title: Recruitment & HR

Joined: 2024

After a successful career in the hospitality industry, Pat is our Recruitment and HR officer. Pat is responsible for ensuring all of our carers go through the most robust recruitment procedures and have all requirements in place such as a DBS check and relevant references ensuring they are the right fit for our team and customers.


Pat has many years of experience working with people and knows the qualities needed to ensure you and your loved ones are well cared for in the comfort of your own home.

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Supervisor Team

Job Title: Supervisor

Joined: 2017

At Bluebird Care, we have a team of supervisors to support our staff and customers each and every day. The team is led by Vikki Connor and is made up of Clare Harrison, Lisa McGhee, Claire Lees, Lara Waterworth and Carl Lomas. They all started with Bluebird Care as a Care Assistant and have shown hard work and dedication to become a team supervisors who now support the smooth running of the business, providing support to staff and ensuring customers are receiving the best service available.


The role of the supervisor is to ensure that staff feel supported and are carrying out care to the highest of standards. Supervisors also support customers by carrying out regular reviews to ensure care plans are kept up to date and customers are happy with the service they receive. All have either completed or are working towards Level 3 Qualifications in Health and Social Care and further higher level training.

Frequently Asked Questions about Bluebird Care St Helens

What Type of Services does Bluebird Care St Helens offer?

Bluebird Care St Helens offers Home Care.

How many Carers does Bluebird Care St Helens employ?

Bluebird Care St Helens employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care St Helens to verify any information. View our terms and conditions. Bluebird Care St Helens has an Enhanced Service - more info.