Bluebird Care St Helens

70 Cambridge Road, St Helens WA10 4HD
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10 29 Reviews
  • Bluebird Care St Helens, St Helens
Bluebird Care prides itself on keeping people happy and safe in the comfort of their own homes.

The company is a leading UK provider of care and support at home. It has been operating since 2004 and has established a reputation for delivering unbeatable high-quality care across the community.

Bluebird Care St Helens is an award-winning company that offers an extensive range of support starting from 30-minute visits up to 24-hour support including assistance with personal care, companionship and outings, medication administration, domestic duties and much more.

They offer live in care services and short term respite packages. Their compassionate, cheery, highly-trained team ensures each and every customer is listened to, cared for and continues to live the life they wish whilst working alongside other health professionals to ensure needs are met.

Live-in care support is also offered to provide an alternative to a residential home, so that the customer can remain within the familiarity of their own home but with full-time support and companionship, including the social aspects of eating a meal together and social outings.

It is the attention to detail that makes the difference and Bluebird Care enables people to have the choice to remain at home rather than moving to residential care. With the extra support, many people have benefited from an improvement in the quality of their lives and the opportunity to continue to do the things that they enjoy. Family members can relax, and even go away, knowing that their loved one is well cared for.

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Care Provided

Types of Home Care

  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Good to Know

Group/Owner

Person in charge

  • Caitlin Bradley (Registered Manager)

Bluebird Care St Helens Reviews (29)

Total of 29, showing 21-29
10

Bluebird Care St Helens has a Review Score of 10 (9.965) out of 10, based on 19 reviews in the last 2 years. Over all time Bluebird Care St Helens has 29 reviews.

Overall Experience

  • 27
  • 2
  • 0
  • 0
  • 0

Date Published

29
5
9
19
10

Review from Bev N (Daughter of Client) published on 15 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the carers that helped to look after my late mother during her final days. I am grateful for all your kindness and the support you gave Mum. It was Mum's wish that she could die in her own home. It was because of the help from Bluebird that we as a family were able to fulfil this wish.
I appreciate it more than I can say. I am very grateful for everything the carers did. They were all very friendly, professional, caring and supportive. They always treated Mum with dignity and respect. The care provided by Bluebird was of the highest standard, reliable and always trustworthy. As a family, we have nothing but praise for the care and support we received. A big thank you to all of the carers who provided care for her.

Reply from Clare Armstrong, Director at Bluebird Care St Helens

Thank you for your lovely comments for Bluebird Care St Helens and all the carers who supported your late mum. We are so pleased that we were able to assist your mum to fulfil her final wishes. It was a pleasure to meet your mum and the family.

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Value for Money

Review from Helen R (Daughter of Client) published on 13 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Bluebird care services for the last couple of years for my mum who has dementia. We mostly have a lovely, positive lady who is mum's main carer and I can't say enough good things about this dedicated carer. She is always bubbly and friendly but more impressive - she often goes over and
above her duties to make sure my mum is as well as she can be and is comfortable and not anxious before she leaves, even though she is rushed to get everything done in the time allocated.


Not all carers are as dedicated and thorough as mum's carer which is why she is worth her weight in gold. She is a great ambassador for the Bluebird brand and I hope we will continue to have her as my mum's carer in the future.

Reply from Jan Walsh, Director at Bluebird Care St Helens

Thank you for your review and lovely comments. We are pleased to hear that you are happy with the services provided by us and are glad you are happy with your overall team of carers and one in particular. We would love to discuss your comments further regarding 'even though she is rushed' as we would like to understand this better. We will be in touch. Again, lovely to hear such lovely feedback. Thank you Bluebird Care St Helens.

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Review from F N (Client) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my experience, this service has been professionally delivered by the staff, clearly committed to their roles and tasks. My youngest daughter arranged for me to have this service (she is a social worker) that Bluebird Care St Helens has a good reputation for deliver of service, her confidence has
proved fully justified.

Reply from Hayley Allen, Manager at Bluebird Care St Helens

Thank you so much for the wonderful review. We are so glad that you are happy with the care you receive and are always here in any way to help.

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Treated with Dignity

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Review from A S (Daughter of Client) assisted by family/friend published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Been an absolutely wonderful experience from the original phone call. I made for help to the first visit and has continued to be for all involved. Thank you.

Reply from Hayley Allen, Registered Manager at Bluebird Care St Helens

Thank you so much for the lovely review. We are so happy that you have found our service to be 5 stars! We are always here to help in any way we can.

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Treated with Dignity

Value for Money

Review from J R (Daughter of Client) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found this company to be excellent, In the years they have been coming to my father they have been on time, very friendly and always call me if there are any changes. They do frequent checks on my father's medication. Using this agency gives me peace of mind as I know my father is well looked
after. I can't thank them enough. All the staff, office and the carers themselves are brilliant. Thank you.

Reply from Hayley Allen, Manager at Bluebird Care St Helens

Thank you so much for the lovely review, we're glad we give you peace of mind and we are always here to help!

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Treated with Dignity

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Review from H B (Daughter of Client) published on 2 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed. All the carers treat my mum with respect, help her retain some dignity and show huge empathy. All the carers are excellent, but one, in particular, goes above and beyond and my mum trusts her particularly. The management team are helpful and always have time for our questions and provide
useful advice. Bluebird's support has made a difficult, upsetting situation, bearable for us.

Reply from Hayley Allen, Registered Manager at Bluebird Care St Helens

Thank you for such a lovely review and such kind comments. We are extremely happy that you are impressed with our service and will continue to be here should you have any questions. It means a lot to us that you rate our service 5 stars overall.

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Treated with Dignity

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Review from A C (Daughter of Client) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had a good experience all round except a few teething problems. The care is very new to us as we did not need it previously. I find my father enjoys the company despite having Alzheimer's and doesn't know the girl's names. He has had a good experience at night time care due to the ladies giving
him a laugh. The only negative I have is I do not get a manifest of what has been prescribed that day since it is done on a mobile. That bit is a little frustrating. Wipes are being overly used and I run out too quickly.

Reply from Hayley Allen, Registered Manager at Bluebird Care St Helens

Thank you for your lovely review. With regard to the wipes, we hope that we have already solved this issue in recent weeks but we would be happy to give you a call about this.

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Review from W B (Husband of Client) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

At times too many changes in carers.

Reply from Hayley Allen, Registered Manager at Bluebird Care St Helens

Thank you for the lovely review. At Bluebird Care, we always strive to ensure continuity of staff regular faces. We have worked recently to get the numbers of staff you see even smaller, so hope that this is now to a satisfactory level. We would be happy to give you a call to discuss this further.

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Review from E O (Son of Client) assisted by family/friend published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Bluebird Care St Helens to be an extremely good and efficient company. All the carers are extremely diligent, helpful, and friendly. They arrive each day as arranged and they all have an excellent knowledge of their role to solve any problems that may occur. We are delighted by the service
they provide.

Reply from Hayley Allen, Registered Manager at Bluebird Care St Helens

Thank you for the great review, we are very happy that you find our service five stars.

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Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 10.0 (9.965)

Overview of Review Score

The Review Score of 10 (9.965) out of 10 for Bluebird Care St Helens is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.965 for Bluebird Care St Helens is calculated as follows: ( (109 Excellents x 5) + (4 Goods x 4) ) ÷ 113 Ratings = 4.965

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care St Helens is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (10)

Meet the Team (4)

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Caitlin Robinson

Job Title: Registered Manager

Joined: 2018

Caitlin joined Bluebird Care St Helens in the Summer of 2018 after successfully completing a degree in Social Policy.


Known for her smiley, upbeat personality, Caitlin manages the smooth running of the daily operations at Bluebird Care and supports the team in the delivery of safe, good-quality care. Caitlin is registered with the Care Quality Commission to manage our services and has regular updates with them. Caitlin has also held the role of Training Manager, and with an AET Qualification now firmly under her belt, Caitlin trains all our staff and ensures she is always fully up to date when it comes to any advancements in the area and how things should be done.


Whether it's organising a package of care with Bluebird Care or attending your induction training as a new employee, Caitlin will always put your mind at ease, make you feel comfortable and confident that you are making the right decision joining Bluebird Care St Helens.

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Clare Toole

Job Title: Care Coordinator

Joined: 2016

Clare has worked at Bluebird Care since 2016 and during that time held every role within our company giving her vast knowledge and wealth of experience in what it takes to provide high-quality care and support along with holding a Level 5 qualification in Health and Social Care Leadership and Management.


Clare is currently our coordinator, responsible for shift planning and rotas ensuring our customers all receive their care on time with a friendly face.


Out of all the roles Clare has held, this is her favourite and she strives every day to ensure our customers receive the best service possible.

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Patricia King

Job Title: Recruitment & HR

Joined: 2024

After a successful career in the hospitality industry, Pat is our Recruitment and HR officer. Pat is responsible for ensuring all of our carers go through the most robust recruitment procedures and have all requirements in place such as a DBS check and relevant references ensuring they are the right fit for our team and customers.


Pat has many years of experience working with people and knows the qualities needed to ensure you and your loved ones are well cared for in the comfort of your own home.

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Supervisor Team

Job Title: Supervisor

Joined: 2017

At Bluebird Care, we have a team of supervisors to support our staff and customers each and every day. The team is led by Vikki Connor and is made up of Clare Harrison, Lisa McGhee, Claire Lees, Lara Waterworth and Carl Lomas. They all started with Bluebird Care as a Care Assistant and have shown hard work and dedication to become a team supervisors who now support the smooth running of the business, providing support to staff and ensuring customers are receiving the best service available.


The role of the supervisor is to ensure that staff feel supported and are carrying out care to the highest of standards. Supervisors also support customers by carrying out regular reviews to ensure care plans are kept up to date and customers are happy with the service they receive. All have either completed or are working towards Level 3 Qualifications in Health and Social Care and further higher level training.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care St Helens to verify any information. View our terms and conditions. Bluebird Care St Helens has an Enhanced Service - more info.