Bluebird Care St Helens

We started using Bluebird Care in October 2023 when my grandfather's health started to decline. They have been very accommodating with care call changes. They are more than happy to complete anything that my grandad requires, they are very observant with his needs and will inform us of any problems he may have. My grandad also adores all his carers and says they are always happy, smiley and love a good chat. Couldn't be happier with them as a care company.

Following a crisis in my mum's home (leaking roof) the Bluebird Care St Helens were magnificent in arranging to go round to my mum's home and reassure her that things would be fixed (this happened on a Sunday evening). Also arranged to keep her company until a family member could come to her house to be with her. Living over two hours away I could not thank Bluebird Care St Helens enough for "going the extra mile" and providing reassurance.

This is the first time we have had to have this homecare, wasn't looking forward to it to be honest, but the girls/lads who have been here have been excellent in the way they have treated my husband and me. Couldn't ask for anything else, I feel like they go above and beyond to make sure he is comfortable.

Bluebird have been 100% supportive in everything that has been needed both physically and for wellbeing. You have very professional staff and they are all very good.

The team responded within 24 hours to doubling up the carers for each of Mam's four daily calls when it was needed.

Thank you to all the carers that helped to look after my late mother during her final days. I am grateful for all your kindness and the support you gave Mum. It was Mum's wish that she could die in her own home. It was because of the help from Bluebird that we as a family were able to fulfil this wish. I appreciate it more than I can say. I am very grateful for everything the carers did. They were all very friendly, professional, caring and supportive. They always treated Mum with dignity and respect. The care provided by Bluebird was of the highest standard, reliable and always trustworthy. As a family, we have nothing but praise for the care and support we received. A big thank you to all of the carers who provided care for her.

We have used Bluebird care services for the last couple of years for my mum who has dementia. We mostly have a lovely, positive lady who is mum's main carer and I can't say enough good things about this dedicated carer. She is always bubbly and friendly but more impressive - she often goes over and above her duties to make sure my mum is as well as she can be and is comfortable and not anxious before she leaves, even though she is rushed to get everything done in the time allocated.

Not all carers are as dedicated and thorough as mum's carer which is why she is worth her weight in gold. She is a great ambassador for the Bluebird brand and I hope we will continue to have her as my mum's carer in the future.

In my experience, this service has been professionally delivered by the staff, clearly committed to their roles and tasks. My youngest daughter arranged for me to have this service (she is a social worker) that Bluebird Care St Helens has a good reputation for deliver of service, her confidence has proved fully justified.

Been an absolutely wonderful experience from the original phone call. I made for help to the first visit and has continued to be for all involved. Thank you.

I have found this company to be excellent, In the years they have been coming to my father they have been on time, very friendly and always call me if there are any changes. They do frequent checks on my father's medication. Using this agency gives me peace of mind as I know my father is well looked after. I can't thank them enough. All the staff, office and the carers themselves are brilliant. Thank you.

Very impressed. All the carers treat my mum with respect, help her retain some dignity and show huge empathy. All the carers are excellent, but one, in particular, goes above and beyond and my mum trusts her particularly. The management team are helpful and always have time for our questions and provide useful advice. Bluebird's support has made a difficult, upsetting situation, bearable for us.

We have had a good experience all round except a few teething problems. The care is very new to us as we did not need it previously. I find my father enjoys the company despite having Alzheimer's and doesn't know the girl's names. He has had a good experience at night time care due to the ladies giving him a laugh. The only negative I have is I do not get a manifest of what has been prescribed that day since it is done on a mobile. That bit is a little frustrating. Wipes are being overly used and I run out too quickly.

At times too many changes in carers.

I have found Bluebird Care St Helens to be an extremely good and efficient company. All the carers are extremely diligent, helpful, and friendly. They arrive each day as arranged and they all have an excellent knowledge of their role to solve any problems that may occur. We are delighted by the service they provide.