Caremark Rotherham & Sheffield

After successful career in business, Mark turned his attention to homecare in 2011 when he opened his first Caremark franchise in Barnsley. Having developed the service to become one of the leading homecare providers in the area, he went on to launch Caremark Rotherham and Sheffield in 2016. He is the only company in the 136-strong Caremark franchise network which specialises in complex and clinical care. Mark heads a highly qualified team of 110 staff dedicated to supporting adults and young people to excel and thrive in their own homes, schools, colleges, workplaces and communities, ensuring they realise their full potential regardless of the complexity of their care.

Sharon was our very first Support Worker when she joined Caremark in 2011 and, in just 14 years, has risen to the position of Managing Director, a role she was appointed to in October 2025, which reflects our drive to develop and appoint staff from within.

Sharon, who was previously our Finance Director, has a deep understanding of our service and commitment to the safe delivery of person-centred care and as Managing Director, is focused on quality, governance and overall service delivery.

Diane has over 28 years of experience in the care industry, including working for Sheffield City Council and then managing a large support team that provided support to people with learning disabilities in the city. A superb operator with a degree in health and social care, she joined Caremark as our Registered Care Manager back in 2017, and her main responsibilities include overseeing our safe and compliant service delivery and leading, guiding and nurturing our management team and Support Workers to ensure we provide consistent support to our clients so they can achieve their goals and outcomes.

Kirsty has over 25 years of sector experience, including elderly care, learning disability care and mental health care. She joined our organisation as a Support Worker, and due to her exceptional delivery of care to her clients and her fantastic work ethic, she was promoted to Case Leader in 2019. This was followed by a further promotion to her current position of Deputy Care Manager in October 2025.

Kirsty has tremendous clinical expertise, lives and breathes for her customers and absolutely embodies care excellence. She is known for her clinical insight, calm judgement and commitment to doing what’s right for each person we support. She continues to work closely with our excellent Case Leader team, ensuring consistent practice in client homes, schools and the wider community.

All 13 years of Terri’s sector experience have been with Caremark, starting with our Barnsley elderly homecare service before moving across to Caremark Rotherham and Sheffield’s complex care service in 2019, where she was Operations Officer before being appointed to her current role as Finance Officer in October 2025. Terri already has a strong grounding in finance from her earlier remit and focuses on clean processes that make life simpler for managers and more reliable for staff, from rota-to-pay to timely billing.

Jade Gibson is our Caremark Welfare Officer. Jade joined our Caremark family in 2016, working for our Barnsley branch before moving over to our Rotherham & Sheffield branch in January 2020. This move enabled her to develop her knowledge to support customers who have complex and sometimes clinical conditions - working closely with our staff, management team, our customers’ circles of support and professionals on a daily basis.

Jade understands the often complex dynamic and nature of the support we provide and the importance of clear and consistent communication between all parties.

We value our Support Workers and believe in guiding and supporting our team and Clients to be the very best they can be - we feel the new role of Welfare Officer will help us continue to enable positive progress.

Jade will be in regular contact with our Clients and Support Workers to offer advice, support and guidance, whilst also getting involved with our new Care Staff getting on board with our organisation throughout their recruitment journey, initial training, starting work and building on their professional development. Alongside Jade, our staff and customers will continue to feel and see the support in the community from our Senior Support Worker (Chloe), our Case Leaders (Kirsty, Lydia & Sophie) and our Clinical Lead (Louise & Charlotte). Jade has great energy and positivity; she understands and embraces our philosophy.

Charlotte is our Clinical Lead and has an excellent nursing background, having worked at the Sheffield Children’s Hospital as a Paediatric Nurse before joining our organisation. During training, Charlotte worked across several sites, including Sheffield Children’s Hospital, Barnsley Hospital and Rotherham Hospital, where she met some incredible professionals and built solid working relationships with professionals across the NHS.

After she qualified, Charlotte began working at the Sheffield Children’s Hospital, working across ICU, HDU and the general medical ward. This gave her extensive experience working with children and young adults who had a variety of needs including tracheostomies, gastrostomies and ventilation.

Louise is a Registered Nurse of seven years and before joining our service in 2023 worked in the Intensive Care Unit at Sheffield Children’s Hospital, where she gained extensive experience in all clinical aspects of paediatric care, including tracheostomy, PEG, PEJ, vent, suction, epilepsy and much more.

Louise is one of three Clinical Leads responsible for overseeing clinical training for our staff and ensuring our clients receive high-quality person-centred care and support.

A Registered Nurse with six years of experience, Lizzie worked at a senior level in both the Intensive Care Unit and High Dependency Unit at Sheffield Children’s Hospital before joining our team as a Clinical Lead in 2024. Lizzie has a passion for enhancing children’s health and wellbeing and is utilising her clinical expertise to teach and educate others and ensure the support we provide to our clients and their families is second to none.

Donna has worked in the care industry for 35 years, so is a vastly experienced and well-respected member of our team. A great communicator with a degree in health and social care, Donna has a fantastic work ethic.

As Care Coordinator & Compliance Officer, Donna works hard to ensure our clients receive the best possible service and that our Support Workers receive everything they need to do their jobs to the best of their abilities, including ensuring they receive the perfect work/life balance.

Jason comes from a high-level operations background and has worked in our industry since 2017. He has a tremendous understanding of client service, which he puts to great use in his role as a Care Coordinator and Compliance Officer. A fantastic communicator with a degree in health and social care, Jason is highly regarded among our Clients and Support Workers.

Sarah joined Caremark Rotherham and Sheffield in January 2026 after almost 20 years working in retail, the vast majority of it in a management role. Ready for a career change, she decided to make the transition into care. Her people skills and the way she engages with others in a professional and supportive way make her a great fit for our organisation. Sarah is very positive, organised, an excellent communicator and is passionate about supporting others and making a difference to the lives of the people we support.

Louise has over 25 years of experience in the sector, including elderly care and care for young people with disabilities. She joined our team in 2021 as our Assessment and Recruitment Officer, which entails carrying out the initial assessments on new clients and creating their unique and bespoke care plans, as well as undertaking the safe recruitment of the Support Workers who help make a difference to those we support. Louise is currently undertaking a degree in health and social care.

Natalie has 12 years of experience in our sector and joined our team in June 2024 as one of our Case Leaders. A very balanced individual who is currently undertaking a degree in health and social care, she is a total perfectionist who constantly strives to ensure we deliver consistent, high-quality care to our clients. As one of our important Case Leaders, Natalie is responsible for everything from carrying out client needs assessments and writing their individualised care plans, through to undertaking compliance and quality checks with clients and staff.

Lydia has 13 years of industry experience, working in residential care and supported living care for children and young adults with learning disabilities. She joined our team in 2023, and as one of our Case Leaders, she completes initial client needs assessments, writes comprehensive client care plans, manages client and staff rotas and visits clients to complete quality checks and staff monitoring within the community. Lydia is also a certified Train the Trainer, delivering training to staff in Crisis Prevention and Intervention. This training course, provided by the Crisis Prevention Institute (CPI), covers everything from de-escalation techniques to triggers and behaviours, to completing safe holds when absolutely necessary. This training is now delivered to our Support Worker Team as part of their training package when joining our organisation. Lydia is currently studying for a degree in health and social care.

Olivia has worked in the care industry for over 2 years, after taking her first full-time job in a children’s residential home. Her previous role consisted of managing challenging behaviours and understanding how to respond to clients’ needs. Olivia always knew that she wanted to work in care, and the opportunity at Caremark was unmissable! She joined the team in 2025 as a Case Leader and will be overseeing client packages to ensure that both her clients and their staff are well. Olivia will go out on visits in the community to observe staff and monitor their practise to ensure that our clients are receiving the best care.

Reporting directly to our CEO and Managing Director, Trevor is a vital member of our team, working with us to resolve any issues which may arise during the course of our complex and clinical care needs work. Whether it’s a complaint, compliment or anything else related to our service, Trevor’s extensive experience in customer service and the independence of his role, enables us to ensure we learn lessons, if necessary, and carry through with any actions that are identified to the complete satisfaction of our clients and their families.