Bluebird Care Worcester & Wychavon

58 Basepoint Business Centre, Crab Apple Way, Vale Park, Evesham WR11 1GP
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9.9 49 Reviews
  • Bluebird Care Worcester & Wychavon, Evesham
Bluebird Care Worcester & Wychavon in Evesham offers excellent home care to people needing support at home.

Services are provided in Droitwich, Worcester, Pershore, Evesham, Broadway, Chipping Campden and surrounding villages.

Services include personal care, domestic help, companionship, assistance with meal preparation as well as help to attend medical appointments and social events.

The home care provider offers personalised care visits from 30 minutes to live-in support.

It provides support for people living with dementia, older people, physical disabilities care and those with sensory impairments.

People are supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible.

Staff take the time to develop respectful relationships with people and are very kind and caring in their approach.

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • Adult Home Care (18+)

Personal Care & Household Services

  • Washing & Dressing
  • Domestic Services / Home Help
  • Food Preparation & Serving

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Our fees are available upon application and are tailored to either domiciliary or live-in care. Please enquire via the website.

Good to Know

Group/Owner

Person in charge

  • Andy Toon (Manager)

Bluebird Care Worcester & Wychavon Reviews (49)

Total of 49, showing 41-49
9.9

Bluebird Care Worcester & Wychavon has a Review Score of 9.9 (9.881) out of 10, based on 17 reviews in the last 2 years. Over all time Bluebird Care Worcester & Wychavon has 49 reviews.

Overall Experience

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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

In February 2020, my mother had to go into a care home. Previous to this she had experienced two years under the excellent care of Bluebird. Though suffering from dementia, each and every carer took the time to listen to her, treated her with dignity and most importantly made her feel valued as a person.
Consequently, mum looked forward to and thoroughly enjoyed the time spent with the carers. Their professionalism was exemplary. Each visit was recorded in detail and available for me to read on their app. Regular reviews were held with mum and myself to ensure that she was receiving the most appropriate care. When I needed flexibility in the programme for personal reasons, the management team were always approachable and willing to help.
I cannot speak highly enough about all the staff at Bluebird and they will always have the heartfelt gratitude of myself and the family for the wonderful support they gave to both ourselves and mum. Thank you for caring.

Reply from Gill Rawlings, Head of Customer Service and Administration at Bluebird Care Worcester & Wychavon

Thank you for your lovely words. I know that the carers really enjoyed spending time with Mum.

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Overall Experience  Overall Experience 4.0 out of 5

I have been receiving Bluebird Care for 10 years. I am 85 years old and have suffered two strokes, resulting in mobility problems. I need assistance with walking and dressing. Bluebird Care is professional in their approach and organisation. The carers are always cheerful and helpful - their training
is professional and they perform personal care with a sympathetic and understanding manner. We will continue with their services.

Reply from Gill Rawlings, Head of Customer Service and Administration at Bluebird Care Worcester & Wychavon

Thank you for your kind words. It is always lovely to hear that our team are hopefully making life easier for you and that you are pleased with our services.

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Overall Experience  Overall Experience 5.0 out of 5

I wouldn't think twice about recommending Bluebird carers to anyone, they looked after Dad and Mum for over five years, always on time with a friendly smile. I didn't need to complain about anything, I trusted them! Towards the end, Mum needed 24-hour care and for me, it took a weight off my shoulders
knowing she had someone who cared with her when I couldn't be there.

Reply from Gill Rawlings, Head of Customer Service and Administration at Bluebird Care Worcester & Wychavon

Thank you so much for your kind words. It was a pleasure to look after Mum and make her life a little more comfortable. With kind regards.

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Overall Experience  Overall Experience 5.0 out of 5

Bluebird has been caring for my Mum in her own home since April 2019, after she was diagnosed with Dementia. Initially, we started with one visit a day, four days a week, but as Mum's dementia has progressed this has had to be reviewed, several times. Mum now has three visits a day, seven days a week
- Bluebird has been very flexible with these changes and nothing has been too much trouble.
All of the carers are very professional and always have Mum's best interests at heart, if they need anything, or have any suggestions, they either call or put any comments in Mum's notes (on the App). The notes are very informative each day, thank you to the carers for taking the time to write them.
A huge thank you to Bluebird for their continued care throughout 'Lockdown' - I really don't know what we would have done without them, remaining professional and carrying on with a job they clearly love doing.

Reply from Gill Rawlings, Head of Customer Service and Administration at Bluebird Care Worcester & Wychavon

Thank you very much for your kind words. Our Carers are delighted to be able to make Mum as comfortable as possible in her own home.
With kind regards.

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Overall Experience  Overall Experience 5.0 out of 5

Without exception, the service provided by Bluebird Care has been exemplary.
Each and every carer whom I have had the pleasure to meet is clearly totally dedicated to their job and absolutely not doing a job for a job’s sake.
Certainly, in 40 years of business, the first company that I have encountered
where every single employee clearly loves what they do!

Reply from Gill Rawlings, Head of Customer Service and Administration at Bluebird Care Worcester & Wychavon

Thank you for your very kind review. We value your feedback and yes, you are right - we all love what we do!
With kind regards.

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Overall Experience  Overall Experience 5.0 out of 5

Bluebird were absolutely marvellous with my elderly mother who suffered from physical difficulties as well as early-onset dementia.
Their procedures were second to none (and found pharmacy errors on several occasions) and their process for having all patient requirements on the carers phone rather
than on paper meant they were always up to date. All attendance times were electronically logged and shown on the invoice giving me confidence that allocated times were being accurately met and invoiced. When we did have a mismatch of carer with Mum’s personality, Bluebird were responsive in making appropriate changes.
They were reliable and timekeeping was exemplary. Where delays had occurred (perhaps previous customer needed extra time or road delays in bad weather), I was contacted to ensure Mum was kept up to date.
Couldn’t rate highly enough. Lovely caring team.
A bit more expensive than some, but having swopped from a cheaper company, I can vouch for “you pay for what you get”.

Reply from Gill Rawlings, Head of Customer Service and Administration at Bluebird Care Worcester & Wychavon

Thank you very much for your kind review; we value your feedback. Our carers enjoyed visiting and caring for Mum.

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Overall Experience  Overall Experience 5.0 out of 5

The care staff visited twice a day to prepare and serve meals. Despite my father not really thinking their visits were necessary to start with, he very quickly became reliant upon them. The ladies built up a relationship with him as they engaged in friendly conversations each day, and so he looked forward
to their arrival. His requirements were recorded and planned for but they all monitored his needs on a daily basis and reported all of their observations. The daily records, although time-consuming for the staff, were very useful for my brother and me to read and ensure that we had some idea of Dad's daily routines. We were then able to see if and when any changes needed to be made.

Reply from Gill Rawlings, Head of Customer Service and Administration at Bluebird Care Worcester & Wychavon

Thank you very much for your kind review. We really appreciate your feedback. Our carers enjoyed visiting and caring for Dad.

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Overall Experience  Overall Experience 4.0 out of 5

Used Bluebird for my Dad's care for around 6-months before he went into a care home. Ladies always turned up on time (or on the occasion they were late, would call).
Would use again and would definitely recommend.

Reply from Gill Rawlings, Head of Customer Service and Administration at Bluebird Care Worcester & Wychavon

Thank you very much for your review. We value your feedback so that we can ensure that we provide only the highest standard of care.
With kind regards

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Overall Experience  Overall Experience 5.0 out of 5

Our experience of Bluebird Care was extremely positive throughout the years of looking after our mother.
We (my sister and myself) have nothing but the best regard and admiration for the carers, supervisors and office staff who all worked so well together to ensure that the best service possible was
delivered.
Their patience, understanding and professionalism was without question and was regularly tested, under extremely difficult circumstances, at times.
Bluebird Care made every effort, above and beyond, to try to ensure my mother had the best care possible to keep her in her own home, as was her wish, until she was admitted to hospital in November 2019.
We will always remember their kindness.
Thank you Bluebird.

Reply from Gill Rawlings, Head of Customer Service and Administration at Bluebird Care Worcester & Wychavon

Thank you for your kind review. We were delighted to help make Mum's life a little more comfortable.

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Current Review Score: 9.9 (9.881)

Overview of Review Score

The Review Score of 9.9 (9.881) out of 10 for Bluebird Care Worcester & Wychavon is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.881 for Bluebird Care Worcester & Wychavon is calculated as follows: ( (89 Excellents x 5) + (12 Goods x 4) ) ÷ 101 Ratings = 4.881

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Worcester & Wychavon is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Oct 2018

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

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Awards / Recognitions (2)

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Meet the Team (10)

David

David Benjamin

Job Title: Owner

Joined: 2014

Bluebird Care Worcester & Wychavon is owned by David Benjamin. David has been at the helm since 2014, having gained a wealth of professional management experience throughout his career, including as the CEO of Antler and MD of Royal Worcester & Spode.


As a family man, David has seen first-hand how good quality support in the home can bring real benefits to people's lives. He recognised the need for a high-quality service in the Worcester and Wychavon area to enable people to remain in their own homes for as long as possible.


Working alongside families and individuals to tailor services to help customers stay in control of their own care, David has grown the business and developed a team of first-class, award-winning professional care assistants and managers, many of whom have been with the company since it started.


David's primary aim is customer service and delivering the very best homecare is his passion. With a team of well-trained, well-supported, happy staff, David strives to achieve this every and create a family spirit amongst the care team, customers and their families.

Andy

Andy Toon

Job Title: Registered Care Manager

Joined: 2014

Andy understands that sometimes the hardest decision to make is the initial decision to reach out for help. At Bluebird Care Worcester & Wychavon, his aim is to ensure that your requirements for care and support are heard so we can fully understand your needs, and then he can introduce to you ways in which we can help.


As the Care Manager, it is Andy’s responsibility to ensure the safe delivery of services to our customers in Worcester, Droitwich, Pershore, Evesham, Wychavon and the surrounding areas. Andy is a Dignity Champion who cares deeply about ensuring that all our customers remain as independent as possible and can live their lives with the utmost dignity and respect. Andy’s experience in managing residential care homes, day centres, Children's Services and Older Adults is matched by his qualifications. He holds an Honours Degree in Business Studies and Level 7 in Health and Social Care, the highest qualification achievable in the care sector. His passion for care is also demonstrated by his previous work with charities. The team at Bluebird Care Worcester & Wychavon prides itself on being professional, flexible and passionate about delivering the highest quality care and support in the home.

Shelley

Shelley Weston

Job Title: Head of Recruitment

Joined: 2021

Shelley joined us from a large local care provider, to head up the recruitment process Shelley also supports the training team to ensure that we only have the best Care Assistants as part of our team. Shelley can often be seen attending many local festivals and fairs in the region; if you see her, please say hello!

Shazana

Shazana Sajid

Job Title: Care Supervisor

Joined: 2023

Shazana has worked for several years in the care industry from residential, supported living and recently working in domiciliary care.


She has had various roles in the past that have helped to build her skills and knowledge. Having started as a care worker, Shazana then developed into a team leader and care coordinator. Her previous role was Recruitment & Training Manager.


Shazana has experience in mental health & forensics as well as complex needs. She is passionate about supporting and helping people in achieving the best possible care and maintain their independence.


She enjoys working as part of a team and supporting staff to help them develop their skills and achieve their goals.


Outside of work Shazana loves spending time with her family and enjoys reading, traveling and cooking.

Sonya

Sonya McCormick

Job Title: Training Officer

Joined: 2018

Sonya has been a valued member of the Bluebird Care Worcester and Wychavon care team for 5 years, following a successful career in child care. She has taken over the role of training officer and is instrumental in developing our top-quality training package, ensuring that our new care assistants get the best start to their career journeys.


She also assists with support supervisory roles as well as carrying out her role as Care Assistant and delighting her customers. Outside of work, Sonya is a keen animal lover and an avid fundraiser for charity. She has also recently won the Worcestershire Health and Social Care Domiciliary Carer of the Year award.

Toni

Toni Scott-Adams

Job Title: Care Coordinator

Joined: 2023

Toni joined Bluebird Care Worcester & Wychavon in November 2023 after being in the industry since the beginning of the Covid-19 pandemic. Toni has experience in care homes, the community, end of life care and care management.


Toni is dedicated to delivering exceptional care and is passionate about ensuring the safety and wellbeing of those in her care.


Toni has taken over the role of Care Co-Ordinator and administrator and is ensuring that our customers get the highest standard of care available. She also assists with other areas of our business including as Care Assistant as and when needed.

Lizzie

Lizzie Berry

Job Title: Customer Service Administrator

Joined: 2024

Lizzie comes from a background of care and looking after people for the past 8 years. She is bringing with her the desire to help others in any way she can, and experience in administration. As Customer Service Administrator, Lizzie is here to help with the day to day running and work with people in the community. In her own time, Lizzie enjoys spending time with her family and cooking.

Lynn

Lynn Southern

Job Title: Care Supervisor

Joined: 2024

Lynn has had many different roles from different backgrounds, bringing with her a wide range of experience. She has worked in care homes, domiciliary care, with autism, dementia, and with those with learning disabilities. We are excited for Lynn to share this experience in her role as Supervisor to our fantastic carers. She has a great passion for raising awareness and helping those with dementia. Lynn has a bubbly character with a warm manner and everyone one of our carers and customers enjoy speaking with her. Outside of work, Lynn loves to spend time with wildlife and animals. She has three dogs, two cats, and a snake at home!

Hilda

Hilda Huni

Job Title: Support Supervisor

Joined: 2023

Hilda has been a carer for many years, joining Bluebird Care in 2023. Hilda is a kind and caring person who, with lots of experience behind her, plays a vital apart in our care team, as well as our management team. Hilda enjoys going out on care visits alongside helping our supervisors with their customer packages. Hilda is very family orientated and loves to spend time with her children and husband whenever she can.

Cheryl

Cheryl Lawley

Job Title: Support Co-ordinator

Joined: 2025

Cheryl has come from a background of care over the last 20 years, ranging from domiciliary care to co-ordinator roles. Cheryl has a wide range of experience, including peg feeding, stoma care, and helping those with disabilities. Cheryl has a passion for domiciliary care and continues to do care calls alongside her office role. Cheryl is always up for a chat and she loves spending time with her family. As a family, they always seek some thrill, whether in a theme park or on a cruise!

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Worcester & Wychavon to verify any information. View our terms and conditions. Bluebird Care Worcester & Wychavon has an Enhanced Service - more info.