Best decision we made to get Bluebird involved with supporting my 92yr old mum.Dave W(Son of Client/Service User)
Best decision we made to get Bluebird involved with supporting my 92yr old mum.Dave W(Son of Client/Service User)
Bluebird Care Newmarket & Fenland is a specialist home care & live-in care provider, delivering bespoke home care & live-in care services so that customers can remain in the comfort of their own homes.
Homecare and live-in support services are offered in East Cambridgeshire & the Fenland areas, including Newmarket, Ely, Soham, Fordham, Burwell, March, Wisbech, Chatteris, Whittlesey and all surrounding villages.
They offer a unique service of personalised care...
Care Provided by Bluebird Care Newmarket & Fenland
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: £39 - £39
- Weekly Live-in Care Fees: £1,400 - £1,800
- 30 Minute Visiting Care Fees: £29 - £29
Please give us a call for a free, no-obligation discussion.
Contact Bluebird Care Newmarket & Fenland to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
-
Good to Know
Group/Owner
- Bluebird Care
- Private Owned
Person in charge
- Heather Porter (Managing Director)
Bluebird Care Newmarket & Fenland Reviews (17)
Bluebird Care Newmarket & Fenland has a Review Score of 7.8 (7.833) out of 10, based on 1 reviews in the last 2 years.
Over all time Bluebird Care Newmarket & Fenland has 17 reviews.
All carers are very understanding. Good to have support in our hour of need and a relief to know, if a 'hiccup' in future, that we can rely on Bluebird Care to help. My husband suffered severe gout in both hands so help was urgent, luckily he recovered after ten days.
Thank you for your kind words and for sharing your experience with Bluebird Care. We're delighted to hear that our care experts were understanding and supportive during your husband's illness. It's our goal to provide exceptional care and assistance to all our customers and we're glad we were able to help during this challenging time. We wish you and your husband all the very best.
Bluebird carers, without exception, have been just lovely with my 95 year old mum. Very caring, friendly and professional. Gently encouraging her while recognizing her limitations with mobility. Super team.
Thank you for taking the time to leave us such a heartwarming review! We're so thrilled to hear that our Bluebird Care Experts have been wonderful with your 95-year-old mum. It means a lot to us that you find them caring, friendly, and professional. The balance of gentle encouragement while...
Excellent standard of care given to my mum who has Dementia, she loves them all who visit and help her! Highly recommend Bluebird carers, they would do anything for her, and it's nice to know that someone helps her get washed and dressed.
Thank you for taking the time to leave us a kind review. At Bluebird Care, we are always striving to be the very best at what we do and this feedback is so valuable to us. We have passed your kind words onto our care team who provide care and support for your mum. On behalf of the team, it is a pleasure to support your mum. We wish you both all the best.
They are kind, friendly, cheerful, and efficient and it is a pleasure to see them each day.
In the main the times they arrive are consistent, barring the odd glitch when I'm aware they are perhaps overstretched because of illness or absence, and when there has been an emergency which has thrown the timetable a little I have always been pre-notified by the admin staff.
I have never had a missed call. They have been totally reliable.
Thank you for all the invaluable support you have and are giving us.
Thank you for taking the time to leave a lovely review! At Bluebird Care we are always striving to be the very best at what we do and this feedback is so valuable to us. We have passed your kind words onto our care team who provide care and support for your husband. On behalf of the team, it is a pleasure to support your husband. We wish you both all the best.
We have had exceptional service and care from the Bluebird team. Each member who has visited has always greeted us with ”Good Morning” and asked how we are. They are patient, very kind and nothing is too much trouble. So pleased we chose your service as they are all a credit to your company. Thank you so much for making a difference to your client's day.
Thank you for your wonderful review! At Bluebird Care, we always strive to provide top-quality service to every customer. It is a pleasure to support you in the comfort of your own home. Thank you for taking the time to leave us this review, we shall pass your kind words to both your care team and our office team. We wish you all the best.
I am very satisfied with the care that I receive, the carers are excellent and they all complete my care in full. The office are good with helping me if there is an issue. I have six-month reviews that help to alter any changes I need in my care plan.
Thank you for your lovely review! At Bluebird Care, we always strive to provide top-quality service to every customer. It is an absolute pleasure to support you at home and to hear how highly you think of our care team. Thank you for taking the time to leave us this review and we shall pass your kind words to all the team members in our care teams and the office team. We wish you all the best.
After my mum came out of the hospital, we needed some additional care to help her get back on her feet. Having some experience in the care sector with my late father, it was important for me to find the right company for my mother. Blue Bird have been fantastic from day one - friendly professional staff, excellent admin backup, what more could you ask for. Highly recommended.
Thank you for your wonderful review! At Bluebird Care, we always strive to provide top-quality service to every customer. It is a pleasure to support your mum at home following her stay in hospital. Thanks again for taking the time to leave us this review, and we shall pass your kind words to both her care team and our office team. We wish you all the best.
My grandmother received care from Bluebird Care, after suffering problems with her eyes just before Christmas. The assessment process was fast, managers were responsive to my grandmother's support needs, delivering effective care, the carers were lovely and my grandmother enjoyed their visits. Outstanding care delivery.
It was a pleasure to support your grandmother at home.
Thanks again for taking the time to leave us this review and we shall pass your kind words to both her care team and our office team.
We wish you all the best.
All Bluebird, staff are kind, caring and efficient, they are both respectful and friendly and a big confidence booster to both my mother and myself.
My mum asks how long can she have these ladies coming in and I reply forever so in my mind that speaks for itself.
Thank you, Bluebird Care.
Thank you for your lovely review! At Bluebird Care, we always strive to provide top-quality service to every customer. It is an absolute pleasure supporting your mum and we are so pleased to hear much she enjoys having care visits with our team. Thanks again for taking the time to leave us this...
The carers that have been looking after my mum have been great! They are kind and caring and always make Mum feel at ease when they are there. The communication is excellent and they have taken on board any suggestions I have made to make Mum's care better. Dealing with Bluebird has been very straight forward and they regularly check in with both Mum and I.
Thank you for your lovely review. We are always striving to be the very best at what we do and this feedback is so valuable to us. We have passed your kind words onto our care team who provide care and support for your mum. On behalf of the team, it is a pleasure to support your mum. We wish you both all the best.
I have been very impressed with Bluebird Care. All the carers that look after my mum have been very friendly and professional. Nothing has been too much trouble. The office has also been very helpful and professional. I have had previous experience with a care company some years ago when my dad needed care. This was not a very good experience. I am so pleased that Bluebird have been exceptionally helpful and professional and would definitely recommend them to anyone looking for a care company that you can rely on.
Thank you for your lovely review. We are always striving to be the very best at what we do, and this feedback is so valuable to us. We have passed your kind words onto our care team who provide care and support for your mum. On behalf of the team, it is a pleasure to support her. We wish you and your mum all the best.
Dealing with Bluebird Care has been very easy and the staff in the office have been very reassuring. Nothing has been too much trouble and we always received a call if there was a problem.
Now, dad's care has regrettably come to an end, our family would like to thank you for your professionalism and kindness in looking after dad.
Thank you for your kind words and this wonderful review. It was our pleasure to support your father with his daily needs. At Bluebird Care, we pride ourselves on providing the level of home care that we would want for our own loved ones. I am so pleased you had such a positive experience. Many thanks, the Bluebird Care Newmarket Team.
Over two years, Bluebird carers came in daily to support our mother then our father. It is a very difficult time organising care for beloved parents, and Bluebird showed kindness, experience and professionalism. There was always a friendly voice on the phone for any queries and support with the health services. The carers had a way of working with our parents where they accepted and welcomed the care, after initial anxieties.
Thank you for such a positive review! At Bluebird Care, we always strive to provide top-quality service to every customer. It has been an absolute pleasure supporting your mother and your father. Thanks again for taking the time to leave us this review and we shall pass it across to all the team members, both in the office and those out providing care. Take care!
With Bluebird carers helping my father with his day-to-day needs, he was able to live his life in his own home and not need to go into a care home. From their first involvement in my father's care, it was obvious that Bluebird operates on an extensive, professional level. Carers were always friendly and interested in his life and made time to converse with him. I cannot recommend them highly enough.
Thank you Michael C for your wonderful review. It was a pleasure to support your father and we will be sure to pass your comments on to our Bluebird Care team. It is great to hear that you had such a positive experience. We take our customer service very seriously and it is fantastic to hear that...
They cared for my father so well, which in turn helped my Mum and as a family pacified us that he was in good hands.
Dee, thank you for your kind words and this wonderful review. We pride ourselves in providing care that we would want for our own families and I am so pleased you had such a positive experience, it was our pleasure to support you all. Take care.
Very pleased with the staff and get on with all of them, very polite and helpful.
Best decision we made to get Bluebird involved with supporting my 92yr old mum. She has vascular dementia and has found lockdown incredibly hard to understand. But her ‘Bluebird friends’ as she calls them, have been a reliable, reliant and very welcome part of her routine. Their weekly reports give me confidence that mum is remembering to eat and drink, they record in sufficient detail that I can quickly pick up on issues which mum herself would never ‘trouble me with’. They have stepped in to meet all my requests and changes, members of the team have gone the extra mile to ensure mum is safe and happy. They are brilliant and I’d happily recommend them.
Thank you for leaving such a wonderful review. I will be sure to pass your comments on to our team. We put customer experience at the forefront of everything we do and our customer feedback is so important to us. This is how we can continue to strive to be the very best and offer a service that we...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 02 March 2019- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Bluebird Care Newmarket & Fenland.
Awards / Recognitions (3)
- Recipient: Bluebird CareDate: Wednesday 31 May 2023
- Recipient: Bluebird CareDate: Thursday 31 Mar 2022
- Recipient: Bluebird Care Newmarket & FenlandDate: Tuesday 26 Mar 2019
Meet the Team (4)
Carolyn’s passion is to bring excellent service and care to customers in their own home. Before stepping into a career providing care services Carolyn trained to be an optician at the City & Islington College and later moved into retailing optics.
Having spent almost 20 years of my career in both the optical and dental industries in regional and national roles, I have gained a multitude of experience in recruiting, developing and retaining the best candidates for my customers. At Bluebird Care, my passion is to deliver a customer service experience unique to community health and social care by improving the selection, career journey, training and benefits of their care team.
I have worked in the Health and Social Care sector for the last 12 years, working in a wide variety of roles, starting out my journey as a support worker working daily with customers and ensuring their individual needs are met. I went on to become a lead supervisor carrying out first initial meetings with customers and their risk assessments. While working with the customers. I furthered my knowledge and stepped into the role of Care Coordinator which was a role I felt very passionate and rewarding.
I started my Bluebird Care journey in November 2018 and I was made to feel very welcome within the team. From the minute I first walked through the door I knew this was a journey I wanted to experience and work within. The Directors Carolyn and Keith allowed me to have ideas and explore those ideas encouraging me to progress within my role of Care Coordinator to Lead Coordinator. Managing the coordinating team they have allowed me to grow and be confident within the field I work in making me feel confident within my job role giving me the feeling of being a part of the Bluebird Care Family. I have now been given the opportunity to further progress my career within the Bluebird Care journey and now have the job role of Care Coordinating Director.
Alongside this, I am currently completing the QCF level 5 in leadership and management. This will give me further knowledge and help me with managing the coordinating team within their job roles as well as overseeing the day to day needs of the business more confidently.
I thrive knowing each day I am ensuring the standard of care we deliver enables our customers to stay in their own homes and get the standard of professionalism they deserve. I feel so proud to be able to work within such a great team knowing the differences we make and look forward to progressing my career and helping others progress their career. I look forward to the future and being a part of such a fantastic team.
I joined the Bluebird Care Newmarket and Fenland team, as a support worker, in March 2014. During my career with the company, I have progressed from Support Worker to Team Leader and have now been part of the Management Team for 3 years. I currently hold the position of Care Director and am involved with overseeing the day-to-day running of the care team.
My passion lies in making a difference in the way people perceive and receive home care and ensuring that their experience is a positive and happy one.
I am heavily involved with the Skills Assessment programme that we run for new members of the care team and I have completed my Preparing to Teach in the Lifelong Learning Sector (PTLLS) qualification which assists me in creating and delivering our Skills Assessment programme successfully to enable and support our care team to complete their roles when with our customers.
Alongside this, I am also completing my Level 5 qualification in Leadership and Management, which I feel will give me a wider knowledge of managing our senior team within their own individual roles and overseeing the day-to-day running of the business more confidently.
Throughout my career, at Bluebird Care, I have received constant and professional guidance from my Directors and have used this to further my confidence and competence.
I feel I have more to give and am always looking and working on ways to enhance my position within the company.
I will continue to work hard at ensuring we at Bluebird Care provide our customers with the best possible individual care experience possible and look forward to continuing this into the future.
Frequently Asked Questions about Bluebird Care Newmarket & Fenland
How many Carers does Bluebird Care Newmarket & Fenland employ?
Bluebird Care Newmarket & Fenland employs 104 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Newmarket & Fenland to verify any information. View our terms and conditions. Bluebird Care Newmarket & Fenland has an Enhanced Service - more info.