Aurora House, Chiddingstone Causeway, Tonbridge TN11 8JU
Group : Braeburn Care Ltd
Person in charge: Katy Osborne (Registered Care Manager)
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Number of Carers: 10
Services Offered: Adult Care (18+)
Care Offered: Dementia • Domestic Services / Home Help • Elderly Care • Learning Disability • Mental Health Condition • Personal Hygiene Care • Physical Disability • Sensory Impairment
Latest Care Quality Commission* Report on Braeburn Care Ltd - Sevenoaks: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.4 (maximum of 10) for Braeburn Care Ltd - Sevenoaks is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Braeburn Care Ltd - Sevenoaks in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.447 for Braeburn Care Ltd - Sevenoaks is calculated as follows: ( (24 Excellents x 5) + (9 Goods x 4) + (3 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 38 Ratings = 4.447
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 5 Points relating to the number of positive Reviews for Braeburn Care Ltd - Sevenoaks is based on 7 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.5 + 0.5 + 0.5 + 0.5 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Braeburn Care Ltd - Sevenoaks has a Review Score of 9.4 (9.447) from 7 Reviews
Review submitted from a Postal Card by S L (Client) on Wednesday 14 February 2018. Relates to November 2017.
Find most of the staff friendly and helpful.
How likely would you be to recommend Braeburn Care Ltd - Sevenoaks? Likely
Overall Standard
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Care / Support
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Treated with Dignity
Value for Money
Harriet Smith, MD at Braeburn Care Ltd - Sevenoaks responded to this review on 14 Feb 2018:
Following a phone call to our client's daughter, we are sorry to hear that our client is feeling the way she is about the implementation of our new system and in turn reviewed our services on this basis, this is by far our intentions nor anything we would ever want to hear or cause. The aim and reasoning for implementing our new system is to ensure all required information for the delivery of our care services is shared and available in real time, and thereby improving the effectiveness and quality of care provided to our customers and the working roles of all of our team. We are delighted to hear that our client is very happy with her care workers and the care she is receiving and hope in time she sees the real benefits of our new systems and her views are in turn improved.
Thank you
Review submitted from a Postal Card by Jill M (Client) on Thursday 9 November 2017. Relates to August 2017.
Care given is reliable, efficient and sensitive.
How likely would you be to recommend Braeburn Care Ltd - Sevenoaks? Extremely Likely
Staff
Management
Treated with Dignity
Value for Money
Review submitted from a Postal Card by G D (Client) on Tuesday 26 September 2017. Relates to June 2017.
Found them polite and would do anything requested of them.
How likely would you be to recommend Braeburn Care Ltd - Sevenoaks? Likely
Overall Standard
Staff
Care / Support
Treated with Dignity
Review submitted from a Postal Card by H S (Client) on Wednesday 6 September 2017. Relates to June 2017.
Braeburn support me every evening. They are so kind and caring. They make me feel at ease. They treat me with dignity and never make me feel stupid.
They are amazing in everything they do.
How likely would you be to recommend Braeburn Care Ltd - Sevenoaks? Extremely Likely
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Treated with Dignity
Value for Money
Review submitted from a Postal Card by Kevin B (Client) on Wednesday 21 June 2017. Relates to May 2017.
Very professional company, with staff pleasant and helpful. It has been a pleasure to be involved with them and the help and care they have shown me., Thye are regular, punctual and always have a smile. Would recommend them to anybody.
How likely would you be to recommend Braeburn Care Ltd - Sevenoaks? Extremely Likely
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Staff
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Treated with Dignity
Value for Money
Review submitted from a Postal Card by J B (Client) on Wednesday 7 June 2017. Relates to May 2017.
I can't speak highly enough of the service I have received from Braeburn Care.
The level of care and personal attention could not be greater. I am never made to feel inadequate and I am encouraged to be positive in the things I am able to do for myself.
Braeburn staff have helped me build my confidence towards greater physical activity and their interpersonal skills are especially important to me, as I feel I can out my trust in the staff, which gives both myself and my family total peace of mind.
How likely would you be to recommend Braeburn Care Ltd - Sevenoaks? Extremely Likely
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Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review submitted from a Postal Card by J C (Husband of Client) on Tuesday 6 June 2017. Relates to May 2017.
I find Braeburn Care very good. They support my wife really well.
How likely would you be to recommend Braeburn Care Ltd - Sevenoaks? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
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