Caring Heart Carers Ltd

Suite E1 Gemini House, Hargreaves Road, Groundwell Industrial Estate, Swindon SN25 5AZ

Caring Heart Carers Ltd provide a home care service to people throughout Swindon. They thrive on providing traditional care in a modern way.

Caring Hear Carers Ltd are a small company who really care. They offer a true, heartwarming service and aim to achieve client happiness, affordable service and fantastic working relationships. Caring Heart Carers Ltd can offer a personalised care plan to meet all of your needs.

Owner : Caring Heart Carers Limited

Person in charge: Tina Jung (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 17

Services Offered: 24 Hour Care • Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Caring Heart Carers Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.5 Caring Heart Carers Ltd has a Review Score of 9.5 (9.548)

The Review Score of 9.5 (maximum of 10) for Caring Heart Carers Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Caring Heart Carers Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.548 for Caring Heart Carers Ltd is calculated as follows: ( (28 Excellents x 5) + (9 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 42 Ratings = 4.548

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Caring Heart Carers Ltd is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    0
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Caring Heart Carers Ltd?

  • Extremely LIKELY
    6
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Caring Heart Carers Ltd

  • Daughter of Client/Service User
    3
  • Client / Service User
    2
  • Son of Client/Service User
    1
  • Son-in-law of Client/Service User
    1

My mother has stated that the care is overall satisfactory and that most of the carers are helpful and caring. Some are in a rush and are not so good, she tells me.
My mother is not happy that the rates have increased within her first year and the public holidays are now changed at double the rate.
Carers mostly turn up at scheduled times and some do help with extra chores if needed.
The company does try to accommodate requests.

How likely would you be to recommend Caring Heart Carers Ltd? Likely

Average Rating: 

 3.2 out of 5

Overall Standard: Satisfactory

Staff: Satisfactory

Care / Support: Satisfactory

Management: Good

Treated with Dignity: Satisfactory

Value for Money: Satisfactory

We have been using Caring Heart Carers Ltd for the last 6 months to help my mother-in-law. We have not used carers before but my loved one is now 88 years old and is quickly deteriorating with dementia. We have found all members of staff polite, helpful and very efficient. Initially, my loved one was quite opposed to the idea of help but now she loves telling us who has been that week and what they've done and talked about. :) Thank goodness for wonderful carers.

How likely would you be to recommend Caring Heart Carers Ltd? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Good

Management: Excellent

Treated with Dignity: Good

Value for Money: Excellent

My 91year old dad is currently being looked after by Caring Hearts Carers.
We have been using this service for 15 months and have found every member of staff extremely helpful. They visit my dad 3 times a day and carry out jobs, such as helping him with personal hygiene, cooking and dishing up his meals, assisting with getting into bed. They go the extra mile to accommodate this needs and nothing seems too much trouble.
They even moved his double bed downstairs for his comfort. They are friendly, reliable and punctual people who only want the best for their clients.
They even visited him when he was in the hospital in their own time.
Thank you.

How likely would you be to recommend Caring Heart Carers Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Been using Caring Heart Carers Ltd for about 15 months now. They have always been brilliant and nothing is too much trouble. Mum has really enjoyed having them as her carers. She is really going to miss them when she moves over to the carers in the accommodation where she has just moved into.

How likely would you be to recommend Caring Heart Carers Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

This company provides a very reliable service and the carers are without exception caring and friendly.
Mother is very happy and feels safe and secure.
The carers have become her new friends.

How likely would you be to recommend Caring Heart Carers Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Excellent

Very efficient care staff, caring. They don't rush to get the job done, it is always performed professionally.
Carers always friendly and I don't feel embarrassed about having a shower, dressing or undressing for bed even though some staff are younger than me (I'm 25).

How likely would you be to recommend Caring Heart Carers Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Very understanding to my needs and very easily adopted to change with my health issues and recently amputation. The staff that are allocated to me are a breath of fresh air especially in the mornings. They certainly brighten up my day and prepare me for that day. Would not wish to lose them.

How likely would you be to recommend Caring Heart Carers Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

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