Caring Heart Carers Ltd
Suite E1 Gemini House, Hargreaves Road, Groundwell Industrial Estate, Swindon SN25 5AZCare Provided by Caring Heart Carers Ltd
Types of Home Care
- Visiting Care
- 24 Hour Care
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Medication Assistance (Oral)
- Companionship
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Good to Know
Owner
- Caring Heart Carers Limited
- Private Owned
Person in charge
- Tina Jung (Manager)
Caring Heart Carers Ltd Reviews (8)
Over all time Caring Heart Carers Ltd has 8 reviews.
We have had only 2 occasions to make minor complaints both dealt with quickly and resolved to our complete satisfaction. A model company that should be copied by all others.
My mother is not happy that the rates have increased within her first year and the public holidays are now changed at double the rate.
Carers mostly turn up at scheduled times and some do help with extra chores if needed.
The company does try to accommodate requests.
We have been using Caring Heart Carers Ltd for the last 6 months to help my mother-in-law. We have not used carers before but my loved one is now 88 years old and is quickly deteriorating with dementia. We have found all members of staff polite, helpful and very efficient. Initially, my loved one was quite opposed to the idea of help but now she loves telling us who has been that week and what they've done and talked about. :) Thank goodness for wonderful carers.
We have been using this service for 15 months and have found every member of staff extremely helpful. They visit my dad 3 times a day and carry out jobs, such as helping him with personal hygiene, cooking and dishing up his meals, assisting with getting into bed. They go the extra mile to accommodate this needs and nothing seems too much trouble.
They even moved his double bed downstairs for his comfort. They are friendly, reliable and punctual people who only want the best for their clients.
They even visited him when he was in the hospital in their own time.
Thank you.
Mother is very happy and feels safe and secure.
The carers have become her new friends.
Been using Caring Heart Carers Ltd for about 15 months now. They have always been brilliant and nothing is too much trouble. Mum has really enjoyed having them as her carers. She is really going to miss them when she moves over to the carers in the accommodation where she has just moved into.
Carers always friendly and I don't feel embarrassed about having a shower, dressing or undressing for bed even though some staff are younger than me (I'm 25).
Very understanding to my needs and very easily adopted to change with my health issues and recently amputation. The staff that are allocated to me are a breath of fresh air especially in the mornings. They certainly brighten up my day and prepare me for that day. Would not wish to lose them.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 January 2020- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Caring Heart Carers Ltd.
Awards / Recognitions (1)
- Recipient: Caring Heart Carers LtdDate: Monday 01 May 2017
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Caring Heart Carers Ltd
How many Carers does Caring Heart Carers Ltd employ?
Caring Heart Carers Ltd employs 17 carers.
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