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Cott's Care Ltd

Ground Floor, 3 Royal Crescent, Cheltenham GL50 3DA
Cott's Care Ltd Logo
Cott's Care Ltd logo
Cott's Care Ltd, Cheltenham
Cott's Care Ltd, Cheltenham
Cott's Care Ltd, Cheltenham

Cotts Care Limited is a provider Care staff in any Care establishments as an Employment Agency as well as a provider of high-quality Home Care. They are helping people in Cheltenham and nearby areas to remain living independently in their own homes.

Staff are specially selected for their care experience and compassion; they treat all clients with dignity and respect and keep carers and family members up to date on important...  

Care Provided by Cott's Care Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: from £23.17

Prices change based on location

The price(s) shown are provided by the agency. Contact Cott's Care Ltd for full pricing details and T&Cs.

Contact Cott's Care Ltd to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Owner

  • Cott's Care Ltd
  • Private Owned

Person in charge

  • Grace Rogers (Managing Director/Registered Manager)

Cott's Care Ltd Reviews (31)

9.6

Cott's Care Ltd has a Review Score of 9.6 (9.589) out of 10, based on 9 reviews in the last 2 years. Over all time Cott's Care Ltd has 31 reviews.

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Showing 31 reviews matching selected criteria
Review from I N (Client / Service User) published on 13 May 2026 Submitted via Website
Overall Experience
Absolutely wonderful care company - both the carers and admin teams are amazing. They're all super kind, friendly and professional and really understanding of my (admittedly very complicated) disabilities and chronic illnesses. Since Cott's Care started supporting me a few months ago, I've noticed a massive improvement in my quality of life and I cannot thank them enough for all the awesome work that they do.
Even on days when I'm really struggling with chronic pain, chronic fatigue, feeling unwell or even just feeling down, I'm always smiling by the end of a visit as the carers are so kind and a joy to talk to and treat you with dignity and compassion throughout. I really appreciate Cott's Care's approach that really tunes into what each client needs. They genuinely listen and always treat you like a person and not a number.

I would give them a million stars if I could. I highly recommend this service to anyone who needs a little or a lot of extra care and support at home.

Reply from Grace Rogers, Registered Manager at Cott's Care Ltd

This is such a lovely compliment! Thank you for taking the time to share this feedback, it means the world to us to know that you feel heard and that the care we provide is making a positive impact in your day to day life.

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Review from L S (Husband of Client) published on 12 March 2026 Submitted via Website
Overall Experience
My husband has been receiving care from the Cotts Care team for many months after his stroke.
The ladies that come are polite, caring and very professional and treat my husband with respect and dignity he is very relaxed with them.

I would highly recommend the team to anyone needing help at home.

Reply from Grace Rogers, Registered Manager at Cott's Care Ltd

Thank you for your review. We are glad that you are satisfied with your experience of care at home, because we respect people's dignity and we ensure that is our standard of care. We are very pleased to keep supporting your husband at home.

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Review from S O (Client / Service User) published on 6 September 2024 Submitted via Postal Card
Overall Experience

This is a general view of the entire time Cotts Care has been provided for me - my care to date - hasn't been intense or too hard but on reflection of the entire time being with this company is going to be my review. All of the time receiving care has overall been very good, all caregivers new ones, shadow ones, and main carers have been excellent. But one thing could be looked at - the caregivers being a constant as it makes for a stress-free experience. Especially for someone like me - now having to put my pride/dignity and give it to the caregiver and build a relationship with them.

Reply from Grace Rogers, Registered Manager at Cott's Care Ltd

Aww! Thank you so much for such a wonderful review. We appreciate your feedback and it will be passed on to our community team.

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Review from H B (Mother of Client) published on 30 August 2024 Submitted via Postal Card
Overall Experience

All the ladies are kind, caring, gentle, and thorough.

Reply from Grace Rogers, Registered Manager at Cott's Care Ltd

Thank you for this beautiful review. We appreciate it and are happy to hear that you are too.

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Review from J F (Client / Service User) published on 30 August 2024 Submitted via Postal Card
Overall Experience

Very hard-working and caring employees of Cotts Care Ltd.

Reply from Grace Rogers, Registered Manager at Cott's Care Ltd

Thank you for your review. We do appreciate it a lot. Kind regards.

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Review from L W (Client / Service User) published on 30 August 2024 Submitted via Postal Card
Overall Experience

I am highly impressed by the staff that visit me. They even do my D.I.Y jobs. Like phoning electricity, and managing jobs that I can't do. Highly recommend.

Reply from Grace Rogers, Registered Manager at Cott's Care Ltd

Thank you for the lovely review. We are happy to know that you are getting the services you need. Kind regards.

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Review from M J (Daughter of Client) published on 28 August 2024 Submitted via Postal Card
Overall Experience

Punctual staff. Pleasant and understanding. A particular member of staff goes above and beyond in his level of care. All carers are respectful. Impressed and a big thank you!

Reply from Grace Rogers, Registered Manager at Cott's Care Ltd

Thank you for your lovely review. Please do not hesitate to contact us if there is anything else we can do to improve.

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Review from C S (Client / Service User) published on 27 August 2024 Submitted via Website
Overall Experience

All the carers are very polite and friendly. They are respectful and supportive I don't know what I would do without them a big thank you to you all. They always ask how you are and if there is anything else you need before they leave.

Reply from Grace Rogers, Registered Manager at Cott's Care Ltd

What a beautiful review. Thank you from the whole Cott's Care team.

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Review from Doreen B (Wife of Client) published on 7 August 2024 Submitted via Postal Card
Overall Experience

All the carers who have attended my husband have all been very helpful, friendly and kind.

Reply from Grace Rogers, Registered Manager at Cott's Care Ltd

What a wonderful reveiw. Thank you.

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Review from Jo M (Daughter of Client) published on 15 April 2024 Submitted via Website
Overall Experience

Please pass on my thanks to all the wonderful carers who looked after my Dad, for the last 3 months. He wasn't able to walk due to a broken hip but nothing was too much trouble for them and I always found them to be polite and friendly. On my Dad's last evening, the carers were so kind, working over the time booked to make sure he was clean and comfortable. Thank you also to the office staff for assistance with the health care claim.

Reply from Grace Rogers, Registered Manager at Cott's Care Ltd

We appreciate this review and will send the message to the care and office teams.

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Review from Stephen W (Son of Client) published on 11 December 2023 Submitted via Website
Overall Experience
Wonderful right to the end of my mum's life.
The carers were always attentive and caring and often went above and beyond to make my mum's last months as enjoyable as possible. Even when she passed away at home, two particular members of staff came to wash and dress her before the undertakers arrived.

My sister and I were very satisfied with Cotts Care.

Reply from Grace Rogers, Registered Manager at Cott's Care Ltd

Thank you so much for such a wonderful review. l will pass the message to the two staff mentioned in your review. Your mum is missed by all who supported her.

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Review from A W (Daughter of Client) published on 11 December 2023 Submitted via Website
Overall Experience
We have received excellent care for my mum from Cotts Care.
Staff are very caring and friendly and clearly treat Mum with dignity; she enjoys partaking in conversation, and they are happy to listen to all her tales/stories of life and family over the years.
They ensure Mum is very comfortable and leave her room and kitchen very tidy before their departure.
Would highly recommend Cotts Care.

All their staff are amazing.

Reply from Grace Rogers, Registered Manager at Cott's Care Ltd

Thank you for such a fantastic review! I will ensure all team members are made aware of your comments.

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Review from Margaret B (Client / Service User) published on 19 January 2023 Submitted via Postal Card
Overall Experience

Following the fracture of my shoulder, I received care in the morning and in the evening for 2 months. The care I received was both reliable, and excellent and certainly contributed towards my recovery. The carers who came to me in the mornings always arrived with a smile and could not have been more helpful.

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Review from Stella P (Niece of Client) published on 15 September 2022 Submitted via Website
Overall Experience

Cott's Care staff have developed a good relationship with my uncle. They provide good advice and offer suggestions and are happy to receive new information, likes and dislikes and tailor their service to include these. My uncle is treated with respect and dealt with in a very caring way.

Reply from Grace Rogers, Registered Manager at Cott's Care Ltd

Thank you for such a positive review. We hope to continue to build/maintain a happy working relationship.

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Review from David W (Son of Client) published on 7 July 2021 Submitted via Postal Card
Overall Experience

My father and I were pleased with the professional services from Cott's Care. All the staff were polite, respectful, and very helpful and understanding. They did a wonderful job and could not have done more to help.

Reply from Grace Rogers, Registered Manager at Cott's Care Ltd

Thank you so much for the lovely compliment. We do wish you well, and it was an honour working with your family.

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Review from B G (Client / Service User) published on 16 September 2020 Submitted via Postal Card
Overall Experience

Very happy with Cott's Care. The staff are all very friendly, kind and caring. Some days they're late, but overall I'm very happy with the care that I receive.

Reply from Grace Rogers, Registered Manager at Cott's Care Ltd

Thank you for the response, we will endeavour to keep our times as you expect.

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Review from Cheryl B (Granddaughter of Client) published on 15 January 2020 Submitted via Postal Card
Overall Experience

Catt's Care Ltd has been consistent in caring for my grandmother. The carers are friendly and kind and always do their best to meet Granny's care needs. I am impressed with the service.

Reply from Grace Rogers, at Cott's Care Ltd

The pleasure is ours. We love what we do. Thank you for your review.

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Review from Heather K (Daughter of Client) published on 10 January 2020 Submitted via Postal Card
Overall Experience

Cott's Care have been very responsive to any request I have made. Any problems raised have been rectified quickly. The care my mother has received has been very special and caring.

Reply from Grace Rogers, at Cott's Care Ltd

Thank you for the lovely comment. We value our clients and families a lot.

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Review from Jean G (Partner of Client) published on 22 July 2019 Submitted via Postal Card
Overall Experience

I was absolutely worn out looking after my partner at home on my own. From the first time the carers came in, I felt as though a team of angels had arrived. Within hours I started to feel I was not on my own anymore. Sadly my partner died but my carers helped with everything that had to be done with great dignity.

Reply from Grace Rogers, at Cott's Care Ltd

Thank you for such a lovely message. We aim at building positive working relationships with our clients and their families. That is what gives us great satisfaction because it makes our work pleasant and worthwhile.

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Review from S D (Daughter of Client) published on 18 July 2019 Submitted via Postal Card
Overall Experience

My mother was well supported whilst I was on holiday. She was fully assisted in the morning which helped her make a good start to the day.

Reply from Grace Rogers, at Cott's Care Ltd

Thank you very much.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 September 2024
Overall Requires improvement
  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (0)

News

There are no news items for Cott's Care Ltd.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Cott's Care Ltd.

Meet the Team (0)

There are no Team Members posted yet.

Frequently Asked Questions about Cott's Care Ltd

How many Carers does Cott's Care Ltd employ?

Cott's Care Ltd employs 35 carers.

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