Prime Home Care

Pentax House, South Hill Avenue, Harrow HA2 0DU
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8.6 23 Reviews
  • Prime Home Care, Harrow
Prime Home Care provides quality care throughout the boroughs of Harrow, Hillingdon and Ealing.

The agency offers a variety of services ranging from personal care, meal preparation, befriending, dementia support, Alzheimer's support, Autism support and much more. They can provide visits from as little as 1 hour through to 24 hour live-in care.

All their carers are trained to the high standards set by the CQC. Training is all provided in house so that they can ensure full compliance with all their company policies and procedures.

My Homecare provide an initial, no obligation visit to all clients so that clients' needs can be discussed.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

We have a minimum call length of an hour.
Our prices are very competitive. Our charges depend on the level of care provided. All charges are transparent and explained before the start of care.

Good to Know

Group/Owner

Person in charge

  • Salma Haq (Director)

Prime Home Care Reviews (23)

8.6

Prime Home Care has a Review Score of 8.6 (8.583) out of 10, based on 5 reviews in the last 2 years.
Over all time Prime Home Care has 23 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Prime Home Care
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Total of 23, showing 1-20
Review from Russell T (Son of Client) published on 6 May 2025 Submitted via Website • Report
Overall Experience 2.0 out of 5
Do not employ this. company, they were put in place to care for my mother who is a stroke victim in her 90's. They failed to keep any accessible daily records of times of attendance and who was attending, their were no MARS sheets kept so if paramedics had to be called they would have no idea of what
medication had been administered. There were occasions when one carer turned up when there should have been two. There were also problems with them accessing parts of the house they had no need to go and small items went missing. When these issues were raised with the administrative office promises were made to rectify but nothing happened. Eventually they had to be replaced.
Reply from Salma Haq, Director at Prime Home Care

Hi Russell. Very sorry to read this review. We had discussed on several occasions that the Care Quality Commission (CQC) require all records move away from paper to digital. We had a meeting between yourself, our manager and your social worker where we explained that paper records were being phased out from the sector. Digital notes allow us to check care in real time allowing us to address any concerns. Our carers have an App with a GPS tracker, used to log in and out of clients houses, giving us access to real time data of calls attended.The missing items you have brought up were wet wipes. We tried to keep their use to a minimum as you wanted to keep your costs low but the alternative would have been a risk of pressure sores if your mother was not sufficiently cleaned.Our manager spoke to you a few days before care stopped. You were said our carers 'were lovely' and you did not advise of any non attendance. Our carers enjoyed their time with your mother. She will be missed.

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Review from V H (Daughter of Client) published on 16 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My elderly mother has been the beneficiary of excellent and extremely professional care provision from Prime Home Care for the last six months. Having seen my mother exposed to sub-standard care from two other care agencies prior to that, I was thrilled to come across a web link to Prime Home Care in
January 2024. This agency had great web reviews and were quick and enthusiastic to step in with an excellent home care package for my mother at a very crucial time. From the outset, the Manager of Prime Home Care and the office-based staff have done their utmost to compile and maintain a care package which is 'tailor-made' to my mother's personal care requirements. The carers themselves are a fabulous team, all working together for my mother's best interests. I have witnessed their thorough care of and courtesy and respect towards my mother. I can see from my mother's well-being and happiness that she is truly 'at home' with her Prime Home Care carers. Thank you so much, Prime Home Care!
Reply from Salma Haq, Director at Prime Home Care

Thank you for your review. It has been a pleasure to be given the opportunity to assist your mother.

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Review from M M (Daughter of Client) published on 14 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot express enough gratitude for the exceptional care provided by Prime Home Care to my mother. From the moment we engaged their services, it was evident that their team was dedicated to ensuring the highest standard of care for her. The caregivers not only demonstrated professionalism but also
genuine compassion and empathy towards my mother's needs. They took the time to understand her preferences, routines and concerns, creating a personalized care plan that catered to her individual requirements. One aspect that truly impressed me was the level of communication maintained. They kept me informed about my mother's well-being, providing regular updates and promptly addressing any concerns I had. I commend the them for their unwavering dedication to enhancing the quality of life for their clients. They have not only met but exceeded my expectations, and I wholeheartedly recommend their services to anyone seeking compassionate and reliable home care for their loved ones.
Reply from Salma Haq, Director at Prime Home Care

Thank you for taking the time to review us. Each one of our clients is treated as an individual. In care, there is no one size that fits all. By regularly monitoring the care we are providing, we create a truly personalised care plan. Thank you for giving us the opportunity to look after your mother.

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Review from B B (Daughter of Client) published on 13 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carer and management team are extremely good. They know my mom's needs and are well-trained as well. They looked after my mom very well. Definitely recommend.
Reply from Salma Haq, Director at Prime Home Care

Thank you for your kind words. It has been a pleasure looking after your mother.

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Review from L A (Daughter of Client) published on 10 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very helpful and supportive. Carers are attentive, flexible and hard workers. We would be happy to recommend Prime Home Care to anyone who needs help.
Reply from Salma, Director at Prime Home Care

Thank you for your kind words. We will always try our best to work flexibly to accommodate the times and needs of our clients.

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Review from S B (Son of Client) published on 8 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with the service. My mother's primary carers are fantastic and very caring and thoughtful in circumstances which are not always easy. Both my brother and I work and we would like my mother to enjoy living in her own home for as long as possible. Prime Home Care plays a key role for us in
that.
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Review from M K (Client) published on 27 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend recommended Prime Home Care to me, and I'm so glad they did. I have received great care. The carers are always on time, friendly and always willing to help. I nearly always have the same carer, which is nice as I don't have to explain everything over and over again. The office staff are lovely
too.
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Review from P C (Friend of Client) published on 27 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent company. They help my elderly neighbour with all her needs. Friendly, timely carers. She is always telling us how much they respect her and her belongs and nothing is ever too much. Highly recommended.
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Review from R I (Sister of Client) published on 9 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Prime Home Care are currently one of the best care agencies I've had the pleasure of working with for my sister with mental health needs. They are very thorough, with documentation and written care plans, very thoughtful and understanding of her needs, extremely professional in their conduct and mannerisms
which is a rarity among care agency management and they ensure the smooth running of my sister's care so I've not had to intervene in any matters except that they were handled efficiently.
Reply from Salma Haq, Director at Prime Home Care

Thank you for your review. We strive to work in partnership with family, friends and professionals involved in the care of our clients. This is the only way to achieve the best possible outcomes for our clients. It has been a pleasure to assist you with your sisters care needs.

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Review from Muhammad S (Son of Client) published on 6 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother passed away on 07th December 2022. She was with your care team for the last 8 months.
I can surely say that she had the best care in her life. Your staff served her with love, passion and personal touch, and I believe this is far more than we expect. Your staff were so close to my mum, even
though she was very difficult to handle due to her dementia and personal factors.
But your staff came up with new ways (and lovely ways) to handle her.
They are stars, superstars. We all love them.
Me and my whole family really obliged to all of your staff coming to our home. Please pass my good wishes on to all of your staff. God bless you. I will visit your office to see you and say hi to everyone very soon.
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Review from V J (Friend of Client) published on 7 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend looks forward to her carers visiting and she absolutely enjoys her company. Office staff are easy to contact and visit often or keep in touch over phone to ensure things are going well. Very fond of care coordinator from the agency!
Reply from Salma Haq, Director at Prime Home Care

Thank you for taking the time to give us a review. Our office staff have many years of experience between them and are dedicated to their jobs. It has been a pleasure to assist you.

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Review from Zee Y (Son of Client) published on 2 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very grateful for the support and advice provided by the team. They have always been very professional, courteous and helpful. The helper at home is refreshingly friendly, polite and approachable. I would strongly recommend this company as they have been excellent throughout and I cannot recommend
them highly enough.
Reply from Salma Haq, Director at Prime Home Care

Thank you for your kind comments. It is a pleasure to receive such positive words. I shall pass on your comments to your carers. We will continue to strive to assist you in the best way we can.

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Review from Geraldine F (Client) published on 12 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the office staff are very nice, if I have any problems they will sort them out. The two carers I have are very helpful and know my needs, in fact, they are helpful even having chats, which is lovely as I can't get out there at the moment. I wouldn't change this company. I am very satisfied, very
pleased.
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Review from Pratibha P (Client) assisted by family/friend published on 7 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My care workers are very helpful and polite. They assist me with everything I need. My carer is one of the best carers I have had until now. Whenever I need help she is there to help me out. Always keeps me updated with her timings etc. Overall all the carers are good and supportive and helpful.
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Review from G H (Father of Client) published on 9 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My daughter has a mental age of four/five years old so we, her parents, brief the carers.
All carers treat her with dignity and respect her life. Also, management are very good and adjust to her requirements. My Homecare is a very good company. I recommend to every person who requires similar care.
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Review from D B (Friend of Client) published on 9 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Homecare are caring for our elderly, housebound neighbour. They treat him with respect and dignity and show excellent standards in all respects of his care. the staff are trustworthy and reliable. Everything is done promptly and professionally. The management are always available and resolve and
questions you may have efficiently and with care and consideration. Overall 10/10.
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Review from P B (Friend of Client) published on 9 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carer is always punctual, very relaxed, kind and caring. It is very clear that she enjoys looking after people. The ideal person for this type of job.
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Review from L J (Son of Client) published on 4 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers provided by My Homecare who look after my mother are very professional, caring and supportive to my mother who has Alzheimers and other complex medical conditions. In particular, the carers who come on Saturdays definitely go the extra mile in caring for my mother by engaging with her and
keeping her stimulated and mentally and emotionally active as sometimes with her physical health, she is not always very mobile. Though the other carer is very good at getting my mother to go for short walks as keeping her physically active is just as important as her mental health. My only limitation is I cannot afford to pay for more hours that would benefit my mother and me.
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Review from P B (Son of Client) published on 31 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been receiving care from My Homecare of rover 2 years now and we are both very happy with the service they provide for her. She is treated with dignity and empathy by both management and carers and her regular carer, in particular, has a wonderful rapport with her and regularly goes the
extra mile. For myself, I am also impressed with the professionalism of the management team
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Review from Arthur A (Client) published on 30 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carer is very skilled and confident and I would recommend her highly.
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Current Review Score: 8.6 (8.583)

Overview of Review Score

The Review Score of 8.6 (8.583) out of 10 for Prime Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.333 for Prime Home Care is calculated as follows: ( (22 Excellents x 5) + (2 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 30 Ratings = 4.333
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Prime Home Care is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Aug 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Prime Home Care

What Type of Services does Prime Home Care offer?

Prime Home Care offers Home Care.

How many Carers does Prime Home Care employ?

Prime Home Care employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Prime Home Care to verify any information. View our terms and conditions. Prime Home Care has an Enhanced Service - more info.